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Acacia Lodge Care Home - Avery Healthcare

90a Broadway, New Moston, Manchester, Greater Manchester M40 3WQ
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The environment is most pleasant, and the staff friendly and helpful.Barbara M(Friend of Resident/Service User)
Acacia Lodge Care Home - Avery Healthcare, Manchester
Acacia Lodge Care Home - Avery Healthcare, Manchester
Acacia Lodge Care Home - Avery Healthcare, Manchester

Acacia Lodge, located in the New Moston district of Manchester, offers both residential and dementia care services, and is particularly renowned for its innovative dementia care approach.

The home warmly welcomes couples and companions, prioritising their well-being, comfort, and happiness.

Acacia Lodge specialises in music therapy.

Activity coordinators foster a lively and engaging atmosphere, creating numerous opportunities for self-expression, physical activity, and community involvement.

Residents and their families are encouraged to participate in the...  

Care Provided by Acacia Lodge Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,700
Residential Dementia CareFrom £1,650From £1,750

Contact Acacia Lodge Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Colette Gardiner(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (54)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Acacia Lodge Care Home - Avery Healthcare Reviews (76)

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9.4

Acacia Lodge Care Home - Avery Healthcare has a Review Score of 9.4 (9.361) out of 10, based on 16 reviews in the last 2 years. Over all time Acacia Lodge Care Home - Avery Healthcare has 76 reviews.

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Showing 76 reviews matching selected criteria
Review from Michael H (Husband of Resident) published on 31 July 2026 Submitted via Postal Card
Overall Experience

Acacia lodge is like a 4 * hotel from where we was before pity we didn't know about it before.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare
Here's a warm and appreciative response: Thank you so much for your lovely feedback. It really means a lot to us.

We're delighted to hear that you feel Acacia Lodge is such a positive change, and we're so pleased you've had a great experience with us. While we're sorry you didn't find us sooner,...  

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Review from Dawn D (Daughter of Resident) published on 30 July 2026 Submitted via Postal Card
Overall Experience

My mom has only been in Acacia for a month. can not believe the change in her. She's come on lots. The place is immaculate, the staff can not do enough for the residents. They interact with each and every one; nothing is too much trouble. Excellent Acacia Home.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review.

It means a great deal to the whole team to hear that you have already noticed such a positive change in your mum after only a month with us. Supporting our residents to regain confidence, maintain their independence and...  

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Review from Jane T (Daughter of Resident) published on 15 June 2026 Submitted via Postal Card
Overall Experience

Mum and dad went into Acacia Lodge at the same time. Us as a family couldn't be more grateful for the kindness and professionalism shown by the members of staff. The team treat my parents with genuine warmth, patience, and respect and it's clear they truly care about the well being of every resident. I have complete peace of mind knowing my parents are safe, comfortable and surrounded by people who look after them as if they were their own family. I can't thank the staff enough for the compassion they show every day.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback.

We are delighted to hear that both your mum and dad have had such a positive experience at Acacia Lodge. Your kind words mean a great deal to our team, who work hard every day to provide compassionate, person-centred care for all our...  

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Review from Caroline M (Daughter of Resident) published on 3 June 2026 Submitted via Website
Overall Experience
Our mum stayed at Acacia Lodge for a week while I went to visit my daughter and grandchildren.
On my initial visit, I was pleased with the accommodation and services they offer. The rooms are lovely and there appears to be a lot of activity for the residents.
The process was well managed by kind and considerate staff. I was incredibly stressed about putting mum into care as I knew she wouldn't go easily.. which she didn't but was treated with kindness and respect.
I was advised mum had two baths which is amazing and she had a haircut. Unfortunately, I don't k
My only difficulty was parking when dropping mum off.
I would definitely use Acacia Lodge again.

now how mum found food and drink on a daily basis but I'm sure it was nutritious and met mum's needs.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare
Thank you so much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience.

We completely understand how difficult and emotional it can be to arrange respite care for a loved one, especially when you know they may find the transition challenging. It is...  

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Review from Jackie M (Daughter of Resident) published on 19 January 2026 Submitted via Website
Overall Experience

As a family we are extremely happy with the care our father has received at Acacia Lodge. We have found the staff to be friendly, approachable and kind. Any queries have been dealt with quickly and efficiently. We have noticed a great improvement in his overall health and well-being and wouldn't hesitate to recommend the home to anyone else.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to share your kind feedback. We are delighted to hear that your father has received such positive care at Acacia Lodge and that you have seen improvements in his health and well-being. Our team works hard to provide a friendly, compassionate, and responsive...  

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Review from S W (Daughter of Resident) published on 13 January 2026 Submitted via Website
Overall Experience

From the moment our mother moved into Acacia Lodge in mid-December 2025, we have been overwhelmed by the kindness, professionalism, and genuine compassion shown by every member of staff. From reception and administration to the carers and management, everyone has made both our mother and our family feel supported and reassured.

The standard of care is outstanding. Staff clearly have the right knowledge, understanding, equipment, and most importantly the right attitude to meet our mother's needs. After previous experiences elsewhere, this has been a true breath of fresh air.

The home is lovely, clean, spacious, and welcoming. The positive difference in our mother's wellbeing and appearance has been remarkable, and it has been truly heartening to see her thrive. Knowing she is in such capable and caring environment has allowed us to rest easy as a family. The care provided at Acacia Lodge has been exceptional, and the difference it has made cannot be overstated

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you so much for your wonderful review. We are delighted to hear that your mother and your family have felt supported and reassured since joining us at Acacia Lodge. Providing exceptional care in a safe, welcoming environment is at the heart of everything we do, and it means so much to know...  

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Review from D R (Daughter of Resident) published on 9 January 2026 Submitted via Postal Card
Overall Experience
My mum is a relatively new resident at Acacia Lodge. She was admitted 7/10/2025 before needing residential care, mum spent 6 weeks in hospital after suffering with gastroenteritis and a fall.
I visited many care home, majority of which were in the Oldham area. By chance I decided to visit Acacia Lodge, the customer services advisor took the time to explain all the ins and outs of navigating the move into residential care. She guided me through the complex system, helping alleviate the stress and upset of the difficult decision I've had to make.
Once mum had been offered a place at Acacia Lodge the accountant was also a great help. She guided me though the financial requirements with empathy and patience. Having to put a loved one into residential care is very difficult and stressful time, but the team at Acacia Lodge helped lighten the load.
Mum has now been at Acacia Lodge for approximately 5 weeks. She has settled in very well.
My only complaint is with communication, as explained above, Mum does not have any complex needs or medical issues, but functions better with a purpose to the day. She needs to be occupied/busy, even if its helping the carers with their duties. She needs stimulation all the time and it would benefit everyone involved with her care to know what ticks her boxes.
Once mums property is sold, she will be personally funding her care at Acacia Lodge. I have found that the weekly charges are VERY HIGH in comparison to other care homes of a similar standard.

Mum has settled very well at Acacia Lodge and moving her to another care home may be detrimental to her health and wellbeing. Ideally I would prefer her to stay at Acacia Lodge , but I may have to look elsewhere. I would welcome the opportunity to discuss the charges to see if a reduction can be agreed.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to share your experience regarding your mum's recent move to Acacia Lodge. We truly appreciate your kind words about our team and the support provided during what we understand is a very challenging and emotional time. It's wonderful to hear that your mum has settled...  

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Review from Y R (Daughter of Resident) published on 22 December 2025 Submitted via Website
Overall Experience

My mum had to go into residential care. We viewed Arcacia lodge, greeted by Sharon who made us feel at ease straightaway, as did Collete and the staff we met on looking around. My sister and I were obviously apprehensive about mum going into care, she's been in Acacia Lodge for just over three weeks, has made friends, says all the staff are wonderful and she's extremely happy. My sister and I are so happy with all the staff from admin, carers, housekeeping and Chef's can't thank you all enough for making mums transition so easy . We would have no hesitation recommending anyone who is thinking of their loved ones needing a care home Arcacia Lodge is wonderful.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you so much for your lovely comments and feedback. We are delighted to know that we are meeting your expectations. Our team always strives to ensure everyone feels welcomed and cared for, and your kind words mean a lot to us. We truly appreciate your feedback and continued support.

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Review from C S (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card
Overall Experience

My mum has been bed bound for the last two months. I cannot thank the staff enough for the wonderful care she received. Nothing is too much trouble. The staff always ensure that mum is comfortable and clean and that she receives her medication. Mum always has music on to listen to or the TV to watch. Brilliant, caring staff who always go above and beyond. Residents are treated with dignity at all times, and their individual needs are met by the care staff who know them all so well.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you so much for sharing your kind words. We are truly grateful for your feedback and delighted to hear that your mum has felt comfortable, cared for, and supported during her stay. Our team takes great pride in ensuring every resident is treated with dignity and that their individual needs...  

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Review from Joanne H (Wife of Resident) published on 28 October 2025 Submitted via Website
Overall Experience

Huge safeguarding concerns in this 'care' home. I am undergoing a section 42 safeguarding investigation for my husband who was seriously let down whilst in respite. He had a fall of which I was given different accounts of. His care plan was completely disregarded. He is virtually none verbal and his call button was missing on ocassions, he could not call for help. His medication went missing. We have heard of other acts of neglegence but families have been too distressed to report to the CQC. Please do not be taken in with the promise of a wonderful stay and the lovely surroundings as the care which is the most important thing fails dreadfully. Training and commumication is severley lacking. It appears every resident is treated and spoken to as if they have dementia. They lack in knowledge of other conditions. My husband has PSP and is a fall and choke risk and was put at risk many times. Please avoid as the distress our family have gone through is unbearable.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

We are very sorry to hear about your experience and the distress this situation has caused you and your husband. We are also sorry that your second respite stay with us was not satisfactory and did not meet the high standards of care we aim to provide. The concerns you have raised are extremely...  

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Review from N R (Granddaughter of Resident) published on 30 April 2025 Submitted via Website
Overall Experience

My Grandma has recently had a respite stay at Acacia Lodge and both myself and my family could not be more impressed. The staff have been attentive, the home is clean and welcoming and the food looked amazing. Thank you to all the staff for taking great care of my Grandma, she will definitely be back for another stay.

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Review from H M (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card
Overall Experience

The staff are very helpful and supportive of all the residents. The care of my dad is very good. Also looks very smart and happy. Dad enjoys all the activities which are organised. Enjoy seeing all the photos on social media. The staff keep me updated at all times.

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Review from Alison B (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card
Overall Experience
Staff are lovely with my dad and have a good understanding of dementia which is hugely important. He is treated with respect and staff keep a careful eye on his weight.

The activities coordinator is lovely and organises regular events for the residents to enjoy.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you so much for this review. I shall ensure we pass on your comments to the staff team. Thank you for taking the time to send a review.

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Review from H M (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card
Overall Experience
Couldn't ask more from the wonderful staff looking after my mum.

Caring and considerate with my mum.

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Review from Debra S (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card
Overall Experience
Since my dad has been in Acacia Lodge, he has had a really positive experience. All staff go above and beyond in their varied roles, this is from management to facilities.
Visitors and families are also made to feel part of my dad's care.
The activities that take place are really enjoyable and all residents are encouraged to engage, which is lovely to see.

I would like to thank each and every member of staff who takes good care of my dad.

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Review from Harry W (Cousin of Resident) published on 15 August 2024 Submitted via Postal Card
Overall Experience
I feel that the standards have dropped over the years.
The mattresses are worn out, the bedding is just passable.
Every time I visit I find no towels in the ensuite, and the room is not very clean. On one occasion I found no towels, no bulb in the bedside lamp, and the perspex cover missing off the clock.
On more than a few occasions I have found the bed was not made at 6:30pm, sometimes no bedding in the room.

The kitchen area is not kept as clean as should be, with dirty pots with food on, and the bin full with no lid on, and some food under the tables.

Reply from Collette Gardiner, Home Manager at Acacia Lodge Care Home - Avery Healthcare

Dear Harry, Thank you for your feedback on your recent visit to Acacia Lodge. We apologise for not meeting your expectations and appreciate you bringing these issues to our attention. Replacements for the mattress and bedding have been ordered but are delayed. We will prioritise their replacement...  

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Review from Doreen B (Sister of Resident) published on 3 July 2024 Submitted via Postal Card
Overall Experience

My brother moved into Acacia Lodge Feb 2023, he has settled in really well. I can't find any fault with the care he receives which is outstanding. All the staff are very caring and respectful. Lots of things going on to keep the mind stimulated. He loves it here.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you taking the time to pass on such lovely feedback

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Review from Andrea D (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card
Overall Experience
This is a lovely home, very welcoming and the staff cannot do enough to help and care for my mum. She settled in really well. If there are any issues they contact you immediately and keep you informed of Mum's health and care plan.

I would recommend this home, it's very clean, organised and helpful always happy to help and listen to any issues you may have, nothing is too much trouble.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to feedback to us

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Review from J A (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card
Overall Experience

Mum has been a resident at Acacia Lodge for over 3 years and has received excellent care from dedicated and welcoming staff.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you I shall feed back to the team. We always aim to promote a homely welcoming feel to the home

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Review from T G (Son of Resident) published on 6 September 2023 Submitted via Postal Card
Overall Experience

I visit my mum at least twice a week, and every visit is a pleasant experience and confirms my belief that all the staff caring for Mum (including other staff and management) have the care of the residents uppermost in their minds. I am comforted by the staff knowing my mum, which is clear to me when I speak to the carers, senior carers and others (including reception); they find time to get to know the residents. I can't praise them highly enough. I know Mum is cared for and safe in their hands.

Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you for the lovely comments and feedback. We are happy you are satisfied with our service. Thank you for taking the time to offer feedback to us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Acacia Lodge Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Acacia Lodge Care Home - Avery Healthcare.

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There are no Team Members posted yet.

Frequently Asked Questions about Acacia Lodge Care Home - Avery Healthcare

What types of Care is Acacia Lodge Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acacia Lodge Care Home - Avery Healthcare have?

There are 54 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Acacia Lodge Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Acacia Lodge Care Home - Avery Healthcare to the centre of Manchester?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

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