Greenways Court Care Home

Delves Lane, Consett DH8 7EE
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9.8 153 Reviews
  • Greenways Court Care Home, Consett
In a quiet residential area of Consett, Greenways Court Care Home offers personalised residential and residential dementia care to older people.

The welcoming home offers many comfortable areas for residents to relax and socialise. The landscaped garden, hair salon and onsite shop are used regularly by residents and the enhanced wellbeing programme is designed to encourage residents to pursue hobbies and interest with one another.

The lovely dining areas at Greenways Court offer the perfect space for residents to relax and enjoy dining with family and friends. Here, they're taken care of by the catering team, who apply their skill and creativity to deliver a varied menu with something for every person to enjoy.

By getting to know each individual resident at Greenways Court, the team focus on creating a lifestyle with something to suit every person. Whether it be participating in the popular wellbeing and activities programme or enjoying the peace and quiet, they are committed to helping residents to lead their best lives, in whatever way suits them best.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Greenways Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kinga Kowaliczek (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)

Parking

  • Parking is available on site.

Greenways Court Care Home Reviews (153)

9.8

Greenways Court Care Home has a Review Score of 9.8 (9.785) out of 10, based on 31 reviews in the last 2 years.
Over all time Greenways Court Care Home has 153 reviews.

Overall Experience
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Date Published
  • 153
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Reviewer Connection to Greenways Court Care Home
  • 43
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Total of 153, showing 41-60
Review from Leanne H (Daughter-in-law of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff at Greenways Court Care Home to be kind and supportive of my mother-in-law and me. They extend their care role beyond their residents to family members and have treated me and my father-in-law with the same kindness and care they show their residents every day.
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Review from John A (Son of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Very poor care home. I would never let another of my family enter this home. They do not have the time to look after everyone in a respectable way, if they have dementia and they say no to anything then they do nothing. You should keep trying to persuade the person until you get the result that helps
them.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Greenways Court Care Home

We would like to take this opportunity to thank you for the comments raised and the opportunity to respond. I am sorry to read this and would like to assure you that all our Colleagues treat Residents with respect and dignity. Within HC-One we constantly ensure our staffing levels are appropriate to meet the care needs of all Residents within our homes. Our staff complete an ongoing training programme to ensure they are both competent and compliant with all areas of care delivery including Dementia care. I would be very grateful if you could contact me to arrange a suitable time to discuss your concerns in person.

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Review from K H (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first enquiry to my mam moving into Greenways Court Care Home, the management team and staff were extremely helpful and supportive, making it a very stress-free move for my mam, as well as our family. My mam has settled in very well thanks to the kind, caring staff here at Greenways, the manager
expects a very high standard of care which shows in how the staff team care for the residents.
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Review from Gerald H (Husband of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very nice and helpful. The manager is very professional and approachable. My mind is at ease, and I know she is very well cared for.
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Review from Simon D (Son of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home where the staff really care. We took a long time choosing the home for my mother, and I'm glad we did. 10/10.
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Review from Angela E (Daughter-in-law of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greenways Court Care Home is exceptional. Both the care staff and the management team are professional and deal with any issues with empathy, compassion and timeous. When you walk into the home it is always clean, tidy and homely. The domestic staff are always vigilant to the residents' needs and the
best thing is my father-in-law is always clean, fresh and wearing his own clothes.
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Review from C W (Daughter of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous home who provided care for my late father and now my mother. I cannot praise the staff enough the care is second to none and they are extremely responsive. The home is extremely well managed. My only negative is not an issue with the staff it is the company, the bedrooms are not well maintained
the paintwork marked and tired, the bedding is clearly what previous residents have left behind. Greenways has never looked this tired. The company has a duty to provide a better environment.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Greenways Court Care Home

Thank you for taking the time to complete a care review for Greenways Court and I am happy to hear that your mother enjoyed her stay, found the home well managed, the team responsive and the care ‘second to none’. As a kind care company this is what we strive to achieve and to receive that feedback makes me very proud. I am sorry that you were disappointed in the environment as we do pay attention to ensure it is well maintained. HC-One is currently undertaking a phased refurbishment programme and in due course, Greenways will be allocated a date for refurbishment. In the meantime we will continue to ensure the home is clean, well presented, items renewed in a timely way and continue to deliver care that is second to none.

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Review from George W (Son of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, although totally immobile (arthritis), has all of her needs and general care sensitively and efficiently dealt with. She can be difficult but all carers show real sympathy and good humour. I'm glad my mum will spend the rest of her days in such an atmosphere.
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Review from Christine D (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been living at Greenways for three and a half years and has received excellent care throughout her time there. The staff, without exception, are caring, respectful, gentle and supportive to families as well as residents. During Covid restrictions, they did a great job under difficult and often
distressing circumstances and did everything they could to keep contact between residents and families. We definitely made the right decision when Mum joined the Greenways family.
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Review from A E (Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident of Greenways Court and I find everything about the place to be of excellent standard.
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Review from Michael H (Son of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents are residents at Greenways Court Care Home. The care and kindness shown to them both from all staff are fantastic. Even during recent times when we have been unable to visit due to restrictions, staff have gone the extra mile to ensure my parents are safe, happy and well cared for.
Staff keep in touch with us and nothing is ever a bother. A fabulous place to live with great food and a variety of activities for residents.
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Review from Angela C (Daughter of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the help and support Mam receives. Members of staff are wonderful with her.
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Review from J N (Daughter of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Greenways Court, my mother has thrived and loves joining in all the activities on offer. She loves the food which is fresh, home-cooked and plentiful. The staff are approachable, caring and friendly, being supported by an excellent management team. I am always kept fully informed and
both my mother and I are treated with respect and as individuals. Procedures are in place to ensure residents, visitors and staff are kept as safe as possible during the Covid pandemic. The outside space for residents to use is not large in comparison to some other care homes, but I think this is a small compromise to make knowing that my mother is safe, well cared for and happy in Greenways Court.
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Review from N C (Daughter of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From pre-admission assessment and admission to the present day, the staff and management at Greenways Court have been outstanding in the provision of care that they are providing to my dad. The open communication and empathy for family members are also noteworthy.
As a registered social worker who
has worked in this field for approximately 20 years all over the northeast of England, I can say it is, without doubt, the best home that I have come into contact with. Low staff turnover and carers that go above and beyond their role to ensure individuals are provided with the utmost dignity and care and family links maintained.
Thank you so much.
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Review from S S (Niece of Resident) published on 29 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's always emotional for me to visit my uncle as his sister; my mum died of the same illness he has. However, I know that he gets the best care possible and today he seemed content and comfortable and spoke well of the staff who care for him. They do a fabulous job in the current circumstances.
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Review from Linda O (Daughter-in-law of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greenways Court is an excellent, well-organised care home. The environment and facilities are really pleasing, spacious and inviting but the greatest asset is, without doubt, the caring staff.
Without exception, the staff have been attentive and compassionate, very approachable and always happy to
listen. The care home is clearly well-led and how much the staff care is felt and very visible. They continue to provide that kindness and patience in difficult and sometimes challenging situations, demonstrating their skills, qualities and character.
Would most definitely recommend, always grateful.
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Review from David J (Son of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum entered the home during Covid, as an emergency. We'd already had the benefit of a video tour so we sort of knew what we were getting, but the home were so. So helpful in facilitating her entry into the home, and at then making her feel comfortable in what was an extremely stressful time for her,
and for us. The home never forgot my feelings as son, as well as my mum's, and did their best to ease the huge transition from living independently to living in residential care for Mum. Since then she's settled well, or as well as Parkinson's allows. The physical environment of the home is exemplary. I've always been told you can tell a good home from how it smells - this smells, and looks, like a four-star hotel, but most of all the staff are exemplary. They all really care, and care for mum as a human being. In that respect we could never have assessed that from a video tour, and count ourselves really lucky we found Greenways Court.
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Review from Julia B (Daughter of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greenways Court is a fantastic, beautiful and caring home from home. The fantastic staff are highly caring, friendly, motivating and very approachable.
Care is of an exceptionally high standard and all rules are meticulously followed at all times.
They have done their utmost to keep Mum and other
residents safe during the period of Covid and daily. It is a well-managed home.
My mum settled very quickly at Greenways Court and is very happy, contented and loves being there.
You very much feel you are part of their family there too and are always made to feel very
welcome when visiting.
They provide excellent regular updates in a newsletter outlining photos of activities and news.
There’s a lovely community feel there I would highly recommend Greenways Court without a doubt.
I’m happy knowing my mum is happy and if she needs anything they don’t hesitate to contact us to let us know. Communication is excellent.
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Review from T C (Resident) published on 12 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everybody has been fantastic, very accommodating helpful and pleasant. It’s been an adjustment leaving home but I’m very happy and comfortable here. The food is spot on, the puddings are excellent.
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Review from Lucy E (Daughter of Resident) published on 12 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank Greenways enough for how welcoming they have been to my father when he came to stay. They made the transition so easy at a very worrying and stressful time. It is home from home; we are encouraged to bring items from home, which makes a huge difference. The room is very comfortable,
clean and the lounge is fabulous. The staff are lovely, very attentive, caring and plenty of time to talk. The food is good, very traditional and the puddings always go down well. My father gives his breakfast bacon butty 10 out of 10! We realise it's difficult keeping everyone safe during this pandemic, but Greenways have a reassuring system in place so that everyone is tested and with many opportunities for visiting throughout the week. It is such a relief for us to have the confidence that he is being so well looked after. Greenways certainly live up to our expectations.
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Greenways Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Greenways Court Care Home is calculated as follows: ( (303 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 367 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenways Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager Joined: 2020

Introducing Kinga Kowaliczek
Home Manager at Greenways Court, Consett


What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 8 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for each and every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Greenways Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me really happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Greenways Court, Kinga would be pleased to welcome you for an informal discussion over the phone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenways Court Care Home to verify any information. View our terms and conditions. Greenways Court Care Home has an Enhanced Service - more info.