Visitors are welcome at any time of the day
There is a large car park at the front of the home giving easy access to the home
Oakview Care Home has a Review Score of 9.9 (9.912) out of 10, based on 72 reviews in the last 2 years. Over all time Oakview Care Home has 99 reviews.
Review from D W (Daughter of Resident) published on 28 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lisa Sutton, Deputy Manager at Oakview Care Home
Thank you for taking the time to post such a lovely review for us. Your feedback means a lot and motivates our teams to continue striving for excellence so thank you. We are happy that you chose our home for your mom, and she settled well here too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Father-in-law of Resident) published on 28 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lisa Sutton, deputy Manger at Oakview Care Home
Thank you for taking the time to post such a lovely review for us. Your feedback means a lot and motivates our teams to continue striving for excellence so thank you. Should you wish to suggest any ideas for improvement, please get in touch.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K P (Daughter of Resident) published on 28 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lisa Sutton, deputy manager at Oakview Care Home
Thank you for taking the time to post such a lovely review for us. Your feedback means a lot and motivates our teams to continue striving for excellence so thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Friend of Resident) published on 28 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lisa Sutton, deputy Manger at Oakview Care Home
Thank you for taking the time to post such a lovely review for us. Your feedback means a lot and motivates our teams to continue striving for excellence, so thank you. Should you wish to suggest any ideas for improvement, please get in touch.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E B (Relative of Resident) published on 14 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you for your kind words. I'm so pleased to hear that our staff's quick thinking and personable approach made a positive impact. We always strive to ensure a great experience for everyone, no matter the circumstances. I will pass on your feedback to the team. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hannah R (Granddaughter of Resident) published on 14 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you for taking the time to post such a lovely review for us. Your feedback means a lot and motivates our teams to continue striving for excellence so thank you. Should you wish to suggest any ideas for improvement, please get in touch.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Friend of Resident) published on 11 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you for your lovely feedback. I'm delighted to hear that you found our staff friendly, helpful and our environment nice and clean. I truly appreciate your comments. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M F (Wife of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lisa Sutton, Deputy manager at Oakview Care Home
Thankyou for taking the time to send a review, and for your kind words.We are very happy that you are happy with all the care given to your husband, I will show staff also, as it shows them they are appreciated for all the hard work they doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqueline C (Mother-in-law of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lisa Sutton, Deputy manager at Oakview Care Home
Thankyou for taking the time to send a review, and for your kind words, it means alot that we are doing a good job, I will show the staff also.We ate also glad that you are all happy with the care we are giving your mother in law.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diana K (Husband of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you for such a lovely feedback. Our team takes great pride in ensuring that all our residents are happy and well looked after in a comfortable homely environment. Your feedback means a lot and motivates our teams to continue striving for excellence so thank you. Should you wish to suggest any ideas for improvement, please get in touch.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Sister-in-law of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you for such a lovely feedback. I'm glad that enjoyed the party. Our team takes great pride in ensuring that all our residents are happy and enjoying their special days. Your feedback to appreciate their efforts is very uplifting for them, so thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian B (Friend of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you for taking the time to post such a wonderful feedback. I'm so glad you enjoyed the celebration and it was a memorable event. It was our pleasure to host such a special occasion. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anita C (Friend of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you for taking the time to write a review for us. I'm glad that you enjoyed the party and pleased with food, entertainment and staff's passion to create a nice atmosphere for residents and families. Thank you
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cherry W (Relative of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
We really appreciate you taking the time to post a review for us and really glad that you received a warm welcome from the team and activity coordinator. I will pass on your appreciation to them all. Thank you
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kellie W (Relative of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you for such a lovely and uplifting feedback. Our team takes great pride in ensuring that all our residents are happy and well looked after in a comfortable homely environment. Your feedback means a lot and motivates our teams to continue striving for excellence so thank you. Should you wish to suggest any ideas for improvement, please get in touch. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Glen C (Son of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you so much for taking the time to post a 5-star review for us. I'm very happy to learn that you find Oakview brilliant in every aspect. I will pass on your feedback to staff on the unit and I'm glad that your dad is very happy here. If we could do anything else to enhance his stay, please feel free to get in touch. Thank you
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Partner of Resident) published on 25 February 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lisa Sutton, Deputy Manager at Oakview Care Home
Thank you so much for the feedback, we really appreciate it, and it is great for us to pass onto the staff also all over the home what a great job they are doing. I'm glad to learn that you feel very happy with everything the staff/ management do and are there to support you when needed. If we can do anything more to enhance his stay, please feel free to get in touch with me. I will pass on your appreciation to the team. Once again thank you so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M L (Son of Resident) published on 24 February 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lisa Sutton, Deputy Manager at Oakview Care Home
Thank you for your comment, and we are happy that your mom has settled here at Oakview Care Home. We appreciate all the kind words to share with staff and that they know they are doing a great job.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R M (Son of Resident) published on 13 January 2025
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
I appreciate your kind words about the dedication and care provided by our staff, as well as your recognition of their hard work and caring approach. Our team is committed to ensuring the well-being and comfort of all our residents, and it means a great deal to hear your positive acknowledgement. I am sincerely sorry to hear about the incident where your mother was asked to wait for assistance, this does not reflect the standard of care we strive to provide. I have investigated the incident and put measures in place to prevent any reoccurrence. We continuously evaluate our staffing levels to ensure that residents receive prompt and high-quality care. Your feedback is invaluable in helping us improve, and I would request that you contact me directly if you have any concerns so matters can be addressed promptly. Thank you again for bringing this to our attention and for trusting us with your mother's care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Wife of Resident) published on 9 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you so much for such a lovely feedback. We really appreciate it. I'm glad to learn that you feel very happy with everything the staff is doing to look after your husband. If we can do anything more to enhance his stay, please feel free to get in touch with me. I will pass on your appreciation to the team. Once again thank you so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.912) out of 10 for Oakview Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 72 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.912 for Oakview Care Home is calculated as follows: ( (794 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 856 Ratings = 4.912
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakview Care Home is based on 71 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 71 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
