Review from G T (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

Beech Unit- I feel my friend is well cared for by compassionate staff. Two particular staff members are amazing at everything they do, always thinking of activities to occupy the residents.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review. Really appreciate your feedback. I will pass this on to the team on the Beech unit who will be delighted to know. If there is anything more we can do to further improve our services, please do not hesitate to contact me.

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Review from Naomi T (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

All the staff are friendly and welcoming. Very helpful with residents and their connections. The care is very clean and tidy. Nice to see staff take pride in their workplace. Well done team working on Sunday the 8th of September.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for such a lovely and uplifting feedback. Our team takes great pride in ensuring that all our residents are happy and well looked after in a comfortable homely environment. Your feedback means a lot and motivates our teams to continue striving for excellence so thank you. Should you wish to suggest any ideas for improvement, please drop me a line or see me directly.

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Review from L F (Relative of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

The care home is always welcoming and very clean. The staff are so lovely and caring to the residents. Staff are always around if you ever need anything. Units are always lively with music or activities, such a lovely care home. Would highly recommend it.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for your lovely feedback and for recommending us. It's wonderful to know that you find Oakview welcoming and very clean. We are passionate about care and thrilled to learn that it is reflected in everything that we do. If you have any ideas or suggestions please do not hesitate to see me or drop a line on email below. Thank you.

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Review from A O (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

Wonderful home. The staff in the Beech Unit are excellent, really good relationship. They look after my dad so well and we relay information about him together. Activitities are catered for residents' needs. I'm happy he is here.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for your wonderful review and kind words. I will pass on your positive feedback to all staff on the Beech unit, they will be delighted to know. It's our joy to look after your dad. If there is anything more we can do, please do not hesitate to let us know. Thank you.

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Review from S G (Daughter-in-law of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

First time here at Oakview Care Home, everyone has been really welcoming from reception staff to care nurses. He looks happy and quite well considering.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for your lovely feedback. I appreciate you taking the time to write a review. It means a lot to us. I will pass on your feedback to all the relevant teams, they will be delighted to know. We are pleased to know that your father-in-law is happy here and looking well. Should you wish to discuss anything please do not hesitate to see me or drop a line on email below. Thank you.

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Review from Maureen D (Partner of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

I have to say I am very impressed with the staff and the way it is run at Oakiew. If you want to ask anything the staff even though they are always busy will give you the time. I must say that one of the staff lights up the room with her energy. Very caring and someone I admire for her loyalty and care.

Reply from Pal Grewal, Manager at Oakview Care Home

Dear Maureen, thank you very much for such kind words. I really appreciate your feedback. I will pass on your positive comments to the relevant team and staff members. They will be absolutely delighted to know. We are grateful for your recognition of our efforts to provide excellent care to your partner. Your kind words motivate us to continue delivering the best care possible. Should you wish to discuss anything please do not hesitate to see me or drop a line on email below. Thank you.

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Review from R K (Granddaughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

I am really happy where my nan is being cared for. The staff are very helpful, kind and friendly. The environment is very clean. Rooms are spacious. I would highly recommend this care home. My nan is currently in the Beeches Unit which is excellent.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review and recommending us. I really appreciate your positive feedback and will pass it on to all staff in the Beech Unit, they will be delighted. We are grateful for your recognition of our efforts to provide excellent care to your nan. Your kind words motivate us to continue delivering the best care possible. Should you wish to discuss anything please do not hesitate to see me or drop a line on email below. Thank you.

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Review from Mark E (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

All of the staff that look after our mother are caring and thoughtful. Everyone is treated with dignity. All of the rooms are clean and tidy and well looked after.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review and sharing your positive feedback. It is heart-warming to know that our passion for care is reflected in your mother's care and that we are making a difference to enhance the quality of her life. It's wonderful to hear that you are pleased with the cleanliness and upkeep of the rooms. If you have any suggestions or ideas to improve our services, please do not hesitate to contact me directly. Thank you.

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Review from Abigail M (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience

Wonderful staff on Beech Unit - create homely family atmosphere. Mum is safe and happy and loves the trips to the park ad the singing and dancing which the team provide.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for your wonderful review and kind words. We are truly grateful that you took the time to share your positive experience. It means the world to the entire team to know that the care and support provided to your mum is making a difference to enhance the quality of her life. If you have any suggestion or idea to improve our services, please do not hesitate to contact me directly. Thank you.

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Review from Michelle H (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience

We come to visit Mom today. Activities were done, taking Mom to the park with care staff. 5 stars for care staff on Beech.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review and giving us such a positive feedback. I will be sharing your lovely comments with the team on Beech unit, your appreciation motivate the team to deliver high quality care and keep the momentum of positivity going. Thank you so very much.

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Review from Sandra W (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience

Just to say that we had a fantastic time for my mom and dad's 40th Wedding Anniversary party on Beech. The staff were absolutely fantastic, as well. All the residents really enjoyed it too, and the food was really brilliant as well.
And I would like to say a very big thank you, all the family were

pleased.
So just to say a big thank you from myself.
Really appreciate the care you give to my dad.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for your kind words. We are truly delighted to hear that you had such a great time celebrating your mom and dad's wedding anniversary. It was our absolute pleasure to help organise this special occasion for such a significant milestone in your parent's lives. It warms my heart to know that the celebration brought happiness to them and your entire family. I will pass on your feedback to the team on the Beech unit, they will be delighted to know. Thank you once again.

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Review from A R (Granddaughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience

Grandparents Ruby wedding. Staff were amazing. Very friendly and helpful. Very kind to all residents and non-residents was great to see so many people enjoying themselves. Can't rate them highly enough!

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review for us. It was our pleasure to organise this special party and be part in creating wonderful memories for your grandparents and the entire family. We are so glad that you all enjoyed the celebrations of marking this special day. Thank you once again. Staff would be delighted to receive this feedback, it inspires us to continue our commitment to providing a warm and caring environment.

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Review from M H (Wife of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience

It was mine and my husband's 40th anniversary. We had a party for family and friends and residents. It went very well. The weather was good, the staff were brilliant. We had a wonderful day, my son and his wife who are singers provided the entertainment. My husband who had a stroke and cannot communicate

very well had a wonderful time. Cannot praise the staff enough for the day.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for your kind words. We are truly delighted to hear that you had such a memorable experience celebrating your 40th wedding anniversary with us. It was our absolute pleasure to help organize this special occasion for such a significant milestone in your both of your lives. It warms my heart to know that the celebration brought happiness to you both and your entire family. I will pass on your feedback to the team on Beech unit, they will be delighted to know. Thank you once again.

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Review from Karen C (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience

I will be eternally grateful to Oakview and all their amazing staff. My dad passed away peacefully under the loving care and kindness of Oakview. As a family we were able to stay the night before he passed, laugh around his bed, tell him how much we all loved him and he had no pain and was cared for

with such kindness and dignity until he passed. Thank you for giving us peace of mind with our loss.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you, we really appreciate you taking the time to write a review. Your feedback means a lot to us. We are dedicated to ensuring that our residents are happy and their needs are met consistently. Understanding and addressing their needs, in collaboration with their families, is a top priority for us. We are grateful for your recognition of our efforts to provide family support and foster a supportive community. Your kind words motivate us to continue delivering the best care possible.

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Review from J C (Wife of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience

Fantastic caring environment. Residents always seem happy and needs met. Time spent to understand residents' needs with family and family support given.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you J, really appreciate you taking the time to write a review. Your feedback means a lot to us. We are dedicated to ensuring that our residents are happy and their needs are met consistently. Understanding and addressing their needs, in collaboration with their families, is a top priority for us. We are grateful for your recognition of our efforts to provide family support and foster a supportive community. Your kind words motivate us to continue delivering the best care possible.

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Review from J O (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience

I have found Oak View to be a lovely, caring, inclusive environment for mom. The staff are caring and treat her with respect and is too much trouble for them, taking allergies etc into consideration.
Overall the best decision I could have made for Mum's care.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review. Feedback like this really uplifts the spirit of staff caring for your mom. If we can do anything to enhance your mum's stay please do not hesitate to let us know.

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Review from R O (Grandson of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience

Staff look after Nan well and keep her as active as possible so she is not stuck in bed all day.
Staff are very welcoming and friendly.

Reply from Lisa Sutton, deputy at Oakview Care Home

Thank you for taking the time to do a review of our care home, and thank you for a lovely review. We are so pleased that you are happy with your nan's care, I will pass this on to staff as they love the feedback we receive, as shows their appreciation of all the hard work they do. If there is anything else we can do for you please pop in and see us.

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Review from G C (Sister-in-law of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience

A wonderful, spotlessly clean establishment. My brother-in-law has been looked after extremely well.

Reply from Lisa Sutton, deputy manager at Oakview Care Home

Thank you so much for taking the time to write this review. I will pass on your appreciation to the staff, and housekeeping team, staff will be very pleased to hear your feedback. If there is anything we can do to enhance your brother-in-law's stay please do not hesitate to contact me.

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Review from D B (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience

Mom's key worker is respectful of Mom's privacy and dignity and always helpful and pleasant. Mom's room and Beech Unit is always clean and comfortable.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for taking the time to write this review. I will pass on your appreciation to her key worker, the team on Beech unit and hotel services. Staff will be very pleased to hear your feedback. If there is anything we can do to enhance your mum's stay please do not hesitate to contact me.

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Review from Lorraine L (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience

All the staff are very welcoming and knowledgeable around Mom's likes and dislikes. I do visit daily so have seen first hand the care the staff take to meet Moms' needs. We have only had a few questions throughout Mom's residence and we were able to discuss with staff openly and confidently that the

issue would be addressed and amended .
Mom is settled, she feels safe and likes that she can access different levels for entertainment.
It would be nice if Mom could access more activities in the home. Mom loves crafts and watching others and still has a voice!
It would be nice if the staff were able to spend more one-to-one time chatting and playing games with Mom.
Overall very happy.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to post a review. We really appreciate your feedback. I'm glad to learn that you feel very satisfied with your mum's care, staff's awareness of your mum's needs, welcoming atmosphere, cleanliness and responsiveness of the team. I would love to have a chat with you in person to learn more about your views on activities and how best we can further support your mum's needs. Thank you

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Oakview Care Home

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