Oakview Care Home

14/20 Overfield Road, Bartley Green, Birmingham B32 3BA
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9.9 125 Reviews
  • Oakview Care Home, Birmingham
Oakview Care Home provides care to older people who need full time nursing or residential care, including dementia.

There are four spacious specialist units each with its own lounge, dining facilities.

The core values of the home - Compassion, Respect and Responsibility, resonate strongly throughout the home.

Residents are encouraged to be as independent as possible and their needs, wishes and culture requirements are put first. A person-centred care plan is built around each resident.

Kitchen staff prepare breakfasts, lunch with homemade soups and selection of sandwiches or warm lunches, and evening meals are outsourced and prepared and delivered by Apetito and full of nutrients. Residents have a choice to choose off menu daily.

Oakview care have now completed renovations, going from a 72 bed to a 97 bed home. Lovely gardens have been added, as well as a balcony on the nursing Dementia unit where Residents and families can sit out and enjoy the lovely outdoors.
There is a new hairdressers room built for residents to enjoy every Monday, to sit and relax whilst having their hair done.
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Care Provided by Oakview Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 97 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1095 – £1200
  • Self-Funded Nursing Care: £1194 – £1300
  • Self-Funded Nursing Dementia Care: £1255 – £1500
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Nursing Care: £1100 – £1400
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1500

fee's may differ depending on the assessments and care needed, but please get intouch and we will talk you through it

These prices are only a guideline, please contact Oakview Care Home to find out the exact price for your requirements.

Contact Oakview Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oakview Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Oakview Care Home Ltd
  • Privately Owned

Person in Charge

  • Pal Grewal (Manager)

Local Authority / Social Services

Admission Information

  • Ages 57+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (97)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (97)

Visiting

  • Visitors are welcome at any time of the day

Parking

  • There is a large car park at the front of the home giving easy access to the home

Oakview Care Home Reviews (125)

9.9

Oakview Care Home has a Review Score of 9.9 (9.940) out of 10, based on 90 reviews in the last 2 years.
Over all time Oakview Care Home has 125 reviews.

Overall Experience
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  • 5
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Date Published
  • 125
  • 14
  • 48
  • 90
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Reviewer Connection to Oakview Care Home
  • 38
  • 22
  • 11
  • 9
  • 7
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 125, showing 81-100
Review from J C (Wife of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic caring environment. Residents always seem happy and needs met. Time spent to understand residents' needs with family and family support given.
Reply from Pal Grewal, Manager at Oakview Care HomeThank you J, really appreciate you taking the time to write a review. Your feedback means a lot to us. We are dedicated to ensuring that our residents are happy and their needs are met consistently. Understanding and addressing their needs, in collaboration with their families, is a top priority for us. We are grateful for your recognition of our efforts to provide family support and foster a supportive community. Your kind words motivate us to continue delivering the best care possible.
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Review from J O (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Oak View to be a lovely, caring, inclusive environment for mom. The staff are caring and treat her with respect and is too much trouble for them, taking allergies etc into consideration.
Overall the best decision I could have made for Mum's care.
Reply from Pal Grewal, Manager at Oakview Care HomeThank you for taking the time to write a review. Feedback like this really uplifts the spirit of staff caring for your mom. If we can do anything to enhance your mum's stay please do not hesitate to let us know.
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Review from R O (Grandson of Resident) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff look after Nan well and keep her as active as possible so she is not stuck in bed all day.
Staff are very welcoming and friendly.
Reply from Lisa Sutton, deputy at Oakview Care HomeThank you for taking the time to do a review of our care home, and thank you for a lovely review. We are so pleased that you are happy with your nan's care, I will pass this on to staff as they love the feedback we receive, as shows their appreciation of all the hard work they do. If there is anything else we can do for you please pop in and see us.
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Review from G C (Sister-in-law of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful, spotlessly clean establishment. My brother-in-law has been looked after extremely well.
Reply from Lisa Sutton, deputy manager at Oakview Care HomeThank you so much for taking the time to write this review. I will pass on your appreciation to the staff, and housekeeping team, staff will be very pleased to hear your feedback. If there is anything we can do to enhance your brother-in-law's stay please do not hesitate to contact me.
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Review from D B (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom's key worker is respectful of Mom's privacy and dignity and always helpful and pleasant. Mom's room and Beech Unit is always clean and comfortable.
Reply from Pal Grewal, Manager at Oakview Care HomeThank you so much for taking the time to write this review. I will pass on your appreciation to her key worker, the team on Beech unit and hotel services. Staff will be very pleased to hear your feedback. If there is anything we can do to enhance your mum's stay please do not hesitate to contact me.
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Review from Lorraine L (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very welcoming and knowledgeable around Mom's likes and dislikes. I do visit daily so have seen first hand the care the staff take to meet Moms' needs. We have only had a few questions throughout Mom's residence and we were able to discuss with staff openly and confidently that the
issue would be addressed and amended .
Mom is settled, she feels safe and likes that she can access different levels for entertainment.
It would be nice if Mom could access more activities in the home. Mom loves crafts and watching others and still has a voice!
It would be nice if the staff were able to spend more one-to-one time chatting and playing games with Mom.
Overall very happy.
Reply from Pal Grewal, Manager at Oakview Care HomeThank you for taking the time to post a review. We really appreciate your feedback. I'm glad to learn that you feel very satisfied with your mum's care, staff's awareness of your mum's needs, welcoming atmosphere, cleanliness and responsiveness of the team. I would love to have a chat with you in person to learn more about your views on activities and how best we can further support your mum's needs. Thank you
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Review from R D (Stepson of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were recommended Oakview Care Home by a friend, whose mother had been in their care. We were not disappointed, it was all they said it was. My step-father was very happy there, and on many visits, I could see how very helpful the staff were.
Reply from Pal Grewal, Manager at Oakview Care HomeThank you so much for taking the time to write a review. We are so pleased to know your stepdad was very happy at Oakview. He was well-loved by all staff and a joy to look after. Thank you for chatting with me over the phone and expressing your highly commendable views on the quality of care and how he himself used to praise staff for the excellent care afforded to him during your visits. We really appreciate your valuable feedback. Thank you.
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Review from G I (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well managed, spotlessly clean, staff kind and friendly, very safe environment. Looking after elderly people can be very demanding but the staff know how to handle difficult situations and calm and reassure the resident. My relative is treated with respect as am I if I have any concerns or queries.
Reply from Pal Grewal, Manager at Oakview Care HomeWe're delighted to hear your positive feedback. It is so uplifting to know that our commitment to delivering compassionate care is achieving its positive outcome. The whole team on the unit is so grateful for your appreciation. Thank you so very much. If you have any further feedback or suggestions, we're always here to listen and improve.
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Review from R N (Daughter of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been resident at Oakview for ten months now and the whole family is very happy with her care. The staff are warm and kind, the communication is always good, and I have complete trust in everyone involved in Mum's care. Before she came to Oakview she was in a different care home for eighteen
months, and the experience wasn't so good, so when she moved we were anxious in case it didn't work out, but we have been so happy. I visit Mum up to five times a week and always feel welcome and part of a family, which is lovely and reassuring. I wish I'd brought her here from the start.
Reply from Pal Grewal, Manager at Oakview Care HomeThank you so much for your kind words and taking the time to write a review! It means a lot to us that you and the whole family feel satisfied with the care provided at our care home. Knowing that we have made a positive difference in your experience is truly rewarding. I have passed your appreciation and feedback to the whole team on the unit. If there is anything else we can do to enhance your mum's stay, please don't hesitate to let me know.
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Review from M L (Son of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day my mom went into Oakview to the day she passed the staff were amazing. From the management to the cleaners this place made such a upsetting and difficult time so much easier I can't thank them enough.
When occasional issues did arise they were addressed immediately.
The cleaners keep
this home spotless.
The carers are attentive and caring.
The management are always available to speak to.
We couldn't have chosen a better place for my beautiful mom to be cared for thank you.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you for your kind review, your mom was a lovely lady, and it was our pleasure to put your trust in us and choosing Oakview as the care home to look after your mom.
I will pass on this message to the team here, as it shows everyone they are appreciated for all their hard work, and care that they do.
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Review from Gareth O (Son of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent two weeks at Oakview in clean and modern surroundings. The staff were attentive and gave Mom a good standard of care. Most importantly, she seemed happy there and settled, not wanting to leave when I came to collect her. I would not hesitate to place Mom there again.
Reply from Lisa Sutton, Deputy manager at Oakview Care HomeThank you for your kind review, and yes, your mom loved it here - she settled in straight away; she certainly is a character and is missed.
We would certainly welcome your mom back again should you need respite care again.
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Review from Jim G (Brother of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I visited my Brother today, it was great to see him happy and settled It is such a lovely home and we are blessed to know that my brother is in such great hands. This is all down to the brilliant team at Oakview Care Home, whom work tirelessly to both ensure the efficient running of the
home and more importantly to ensure the residents receive the best of care possible. It certainly is a place of happiness, comfort, safety, and excellence in care. The improvement in his health and happiness has been transformative. As a family, we feel blessed that my brother is a permanent resident at Oakview. What team have achieved with him is nothing short of a miracle. As a team, you are bringing out the best in him, by understanding his needs and making him feel safe and happy. It was a pleasure today to come over and sit in 'his garden' which is very therapeutic for him - his plants are coming on really well, and he is so so proud of the gardens.
Reply from Lisa Sutton, Team leader at Oakview Care HomeThank you for your lovely review, I will be showing this to the staff who support your brother.
yes your brother loves the garden and looks after it so well, it is therapeutic to him and it enables everyone to go outside and he will talk about what he has done in the garden to everyone who listens.
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Review from J F (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, kind and caring. Our mum is very well cared for. staff and management doing a great job. We would definitely recommend Oakview Care Home. Thank you to all the staff.
Reply from Lisa Sutton, Deputy manager at Oakview Care HomeThank you for your kind review, and I will pass this onto staff also, as it is good to get the praise of the staff as it shows them what a wonderful job they are doing, and it our pleasure to be looking after your mom.
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Review from K B (Son of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is treated with immense respect and dignity at all times. All staff I find very helpful and friendly and all medical issues for Mom, who is diabetic, are addressed in a reasonable time frame. The nurses will do their checks and if they have the slightest concern will bring the doctors in to
see her.
Reply from Lisa Sutton, Team leader at Oakview Care HomeThank you for your kind review, regarding the care we give your mom.
It is lovely to receive these reviews as it shows all staff that they are doing a fantastic job that they do and are appreciated for.
I will pass this on to all staff on the unit.
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Review from Alex R (Husband of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife spent the last three years of her life in Oakview.
I have nothing but the highest praise for all the staff and the care and concern they gave.
Reply from Lisa Sutton, Team leader at Oakview Care HomeThank you for your kind review. It was a pleasure to look after your wife here at Oakview Care Home, she will be sadly missed, by us all, we as a home really appreciate reviews like this, as it shows our staff that they are appreciated for all the hard work that they do, and it is appreciated by families.
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Review from Fiona G (Niece of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is on the residential floor, and the care and compassion the staff give to her and ourselves are absolutely amazing - couldn’t wish for anymore. They assist her with anything she wants to do, and they have an on-site hairdresser, which is great as she loves to have her hair done and look nice.
Reply from Lisa Sutton, Team leader at Oakview Care HomeThank you for your kind review; yes, your Aunt loves going to the hairdresser for a pamper - she is such a pleasure to look after, especially her smile.
I will pass this review on to the staff because it shows them that they are doing a great job.
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Review from S B (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Oakview Care Home from October 2021 to April 2023. She was on the nursing unit. I can only say that the whole family wish to express our gratitude for the care and attention that our mother received from all members of staff. We would highly recommend Oakview to anyone.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you for your lovely review of Oakview care home, and we are pleased that you and your family chose us to care for your mom; she was a special lady and will be sadly missed.
I will pass this review on to the staff, as it shows them what a great job they are doing also.
Once again, thank you, and thank you for recommending us to others.
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Review from J C (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my dad was only with Oakview for a short while, the care, kindness and support given were above and beyond. It was such a relief to know he was being cared for 24/7 and that my mum felt happy visiting Dad when she, herself, was quite poorly. 10/10.
Reply from Lisa Sutton, Team leader at Oakview Care HomeThank you for your kind review, and we are so happy that your Dad enjoyed his time here with us, even though it was for a short while; he was a lovely gentleman.
I will pass this lovely review on to the staff, as they appreciate reviews from families, it shows that they are being appreciated for the work they do.
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Review from Lisa L (Ex Family Member) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at Oakview but sadly passed now, and we have another family member, who is currently staying here. The care that they both received is marvellous - never had to worry for either. I have currently been liaising with the team leader in finding a place for my neighbour,
and the process was so efficient and quick that I am over the moon. This is an amazing care home, one which you can trust and your loved ones will settle quickly.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you for your kind review regarding your experience of your loved ones staying at Oakview care home, and we thank you for referring us to your neighbour, and he is happy to be joining us here at Oakview care home. I am glad the process was efficient, and we were able to accommodate him.
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Review from Louise K (Daughter of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my father was only at Oakview for a short time, but the care he received was first-class, and the support we had, as a family, in making the move was excellent. I wouldn't hesitate to recommend this nursing home.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you, Louise, for your lovely review of our care home, it was a pleasure to look after your father whilst he was with us, and as a care home, it means a lot to hand over to our staff what an excellent job that they are doing, and that they are feeling appreciated.
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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Oakview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 90 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 89 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.940 for Oakview Care Home is calculated as follows: ( (1021 Excellents x 5) + (39 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 1072 Ratings = 4.94
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakview Care Home is based on 89 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 89 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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