Oakview Care Home

14/20 Overfield Road, Bartley Green, Birmingham B32 3BA
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9.9 125 Reviews
  • Oakview Care Home, Birmingham
Oakview Care Home provides care to older people who need full time nursing or residential care, including dementia.

There are four spacious specialist units each with its own lounge, dining facilities.

The core values of the home - Compassion, Respect and Responsibility, resonate strongly throughout the home.

Residents are encouraged to be as independent as possible and their needs, wishes and culture requirements are put first. A person-centred care plan is built around each resident.

Kitchen staff prepare breakfasts, lunch with homemade soups and selection of sandwiches or warm lunches, and evening meals are outsourced and prepared and delivered by Apetito and full of nutrients. Residents have a choice to choose off menu daily.

Oakview care have now completed renovations, going from a 72 bed to a 97 bed home. Lovely gardens have been added, as well as a balcony on the nursing Dementia unit where Residents and families can sit out and enjoy the lovely outdoors.
There is a new hairdressers room built for residents to enjoy every Monday, to sit and relax whilst having their hair done.
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Care Provided by Oakview Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 97 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1095 – £1200
  • Self-Funded Nursing Care: £1194 – £1300
  • Self-Funded Nursing Dementia Care: £1255 – £1500
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Nursing Care: £1100 – £1400
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1500

fee's may differ depending on the assessments and care needed, but please get intouch and we will talk you through it

These prices are only a guideline, please contact Oakview Care Home to find out the exact price for your requirements.

Contact Oakview Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oakview Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Oakview Care Home Ltd
  • Privately Owned

Person in Charge

  • Pal Grewal (Manager)

Local Authority / Social Services

Admission Information

  • Ages 57+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (97)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (97)

Visiting

  • Visitors are welcome at any time of the day

Parking

  • There is a large car park at the front of the home giving easy access to the home

Oakview Care Home Reviews (125)

9.9

Oakview Care Home has a Review Score of 9.9 (9.940) out of 10, based on 90 reviews in the last 2 years.
Over all time Oakview Care Home has 125 reviews.

Overall Experience
  • 119
  • 5
  • 1
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  • 0
Date Published
  • 125
  • 14
  • 48
  • 90
  • 35
Reviewer Connection to Oakview Care Home
  • 38
  • 22
  • 11
  • 9
  • 7
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 125, showing 101-120
Review from Rick P (Godson of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, clean, friendly accommodation and staff. Nothing seems too much trouble for anyone of the staff, which has made it much easier for my godmother to get accustomed to living in the home. Having worked in a care home, I can feel that this home is of very good quality, and I wouldn't hesitate to
recommend it to others.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you, Rick, for your kind review; it shows that everyone at Oakview is doing a fantastic job and that families and residents are happy with everything that we do, and thank you for recommending our home to others.
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Review from Margaret D (Sister of Resident) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident here since May 2022. The care she has had was wonderful, the management and carers were so good to her. She passed away today (14th February) and everyone looked after her and cared for her with love and kindness. Also, they treated me and my daughters with love and sympathy
in the last few days, with tea and biscuits etc. I will always be grateful and I would recommend Oakview to anyone.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you, Margaret, for your kind review, it was our pleasure to look after your sister whilst she was here, she was a lovely lady and I will pass onto staff your kind words. We here at Oakview care home aim to give the best care to your loved ones and reviews like this show that this is what our staff do.
So thank you once again.
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Review from K T (Son of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are polite and respectful to residents. They are proactive in the health, care and safety of residents. The rooms are clean and well-maintained, and the resident's clothing is well-laundered on a daily basis. The overall impression is of a well-maintained care home with kind and caring staff at
all levels who have the residents at the heart of their duties. I have no hesitation ins recommending the home.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you for your kind review of Oakview Care Home; I will pass this on to the staff to show them your appreciation for all the hard work they do, and thank you for recommending our care home.
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Review from Andrea H (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was one of the care facilities given to us by Social Services, after an initial visit we came away comforted by the initial meeting of the staff and cleanliness. Having never used a home before for my mum, I walked away feeling that she would be cared for and she was! Mum was there for two weeks
and I would feel comfortable and happy for her to stay again if required. Thank you.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you, Andrea, for your review and kind words.
It was our pleasure to have your mum stay for respite care, and we are so glad that you were happy with our care home, the care received for your mum, and the cleanliness of the home.
And once again if ever you need respite care again we will be happy to help.
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Review from Julian C (Son of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I selected Oakview Care Home after a discussion with a local NHS care professional, aware I was transferring my mother from a different Local Health Authority to be nearer to me. It helped me tremendously to ask the right questions for a loved one with advanced dementia and pending palliative care requirements.
From the initial engagement with the Oakview management team, I experienced a personal and caring approach that answered many of my questions even before I had asked them. This continued in practice and their continuity of staff and carers helped my mum settle and feel comfortable. The facilities are spacious, modern and practical, yet still provided a homely feel. When visiting we never felt unwelcome and were greeted by familiar faces, giving reassurance that there was continuity for all concerned and that everyone knew my mother by name and needs. For this I was truly grateful, along with the care she received.
I can't thank Oakview enough for supporting us as a family in our hardest times.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you for your lovely review of Oakview care home, it was our pleasure to have your mom come and live at Oakview. We are glad that we were able to answer your questions, and concerns prior to coming into our home, and that you chose us to care for your mom, as we know that it is a worry to some families when the time comes for them to be looked after in a care home.
I am glad that you and your mom felt the warmth and was comfortable with everyone as this is what we are all about here at Oakview providing the best of care and everyone to show our values of our home which are compassion, respect, and responsible.
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Review from Pete C (Respite Resident) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was put in this lovely care home for respite, one staff member was lovely made the stay so easy good manager. Mom's stay was enjoyable for her. Made mom feel welcome home from home feeling. Menus choices were extremely good. Mom even got her hair cut and got her feet sorted out while she was
in great service.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you for your kind review, it was our pleasure that your Mom enjoyed her respite stay here at Oakview and gave you peace of mind that she would be well cared for whilst here.
I will pass on this review to the staff who cared for your mom, as this is lovely for our staff to know that they are appreciated, doing a great job.
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Review from B H (Daughter of Resident) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Oakview enough, my Aunt was there before she passed and then when my Mom needed a care home I enquired about a bed and thankfully they had one available. My Mom was very well looked after and cannot sing the praises high enough. The management team went above and beyond for her as did
her nursing staff and carers.
Both my Mom and us were treated as family members and continue to care about us as we do them. Absolutely brilliant.
Reply from Lisa Sutton, Team leader at Oakview Care HomeThank you, for your lovely comment, i will pass this on to staff too, it was a pleasure to look after your mom, and a pleasure to know you.
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Review from S C (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been here now for several months and I’d just like to say how happy he seems. I go regularly to visit him and can honestly say I really enjoy going. There’s not been a time yet I’ve come away and felt he was in an “awful care home! What have I done?”!
He’s very well cared for and has settled
in brilliantly.
That, I feel is down to your lovely staff. They all seem to love their job and genuinely love the people they care for. I feel it’s just a big family and I feel part of that family. It’s so reassuring, as the last thing you ever expect is to find someone you love living and relying on other people to do the most simple things in life.
The moment I entered your home to see if there were any vacancies I could feel it was going to be “the” place for my dad.
So I just wanted to let you know that I appreciate everything Oakview does for my dad. No complaints. Just happy he’s happy! And happy he’s safe and cared for by lovely people
Reply from Lisa Sutton, deputy Manager at Oakview Care HomeThank you for your review, and we are very happy that your dad has settled her at Oakview Care Home.
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Review from D S (Daughter of Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled into this care home really well. The staff are very helpful and informative and always speak to me when I visit. The staff are very pleasant and helpful to Mum and encourages her in her hobbies and interests too. Mum's personal hygiene is excellent, and the building and rooms are
very clean too. Each room has its own television and a bathroom. Overall, I am extremely happy with the care Mum is given and the facilities too. I would highly recommend this care home.
Reply from Lisa Sutton, Management Support at Oakview Care HomeThank you for your review, and we are happy your mom has settled here at Oakview Care Home.
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Review from V M (Relative of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff of Oakview Care Home are all very helpful and caring to patients and relatives and will talk you through any problems and worries you may have about your loved one and explain things to you.
Reply from Lisa Sutton, Deputy Manager at Oakview Care HomeThank you for your review, and we are pleased, that you and your loved one are happy with everything at Oakview care home, and I will pass on your review to staff.
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Review from S S (Wife of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so helpful, nothing is too much trouble. Always cheerful. They all provide excellent care. The home is so clean, has a lovely atmosphere when you walk in, so friendly. It's just like one big happy family.
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Review from A W (Son of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my brother were sent to many homes and were pleased when Oakview Care Home said they would take my mother. I promised my mother we find her somewhere she would like to go, which was clean and comfortable and bright and have things to do. My mother was on dialysis so there were not many homes
that could take her. The Nurses I could not thank them enough, they were outstanding. And looked after my mother very well. The staff are very caring and worked hard. The place itself is kept clean and modern. My mother's room was spacious with its own shower and toilet. The staff work hard trying to put on entertainment, games and keep fit which my mother loved when she was up for it. And having her hair done in the hairdressers they have.
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Review from B J (Daughter of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident receiving nursing care from July 2018 - March 2020. We were extremely pleased with the care she received. With a very large family, so she had visits most days, and the staff throughout the home were friendly and welcoming to all. It was the first choice of nursing care for Mum, on
recommendations and location for the family and we feel we could not have chosen better - only wish we had made the move from residential care sooner - we were very unhappy with the previous home.
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Review from M M (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere throughout the home is very good, friendly staff who are well trained, understanding and give extra support to people with dementia. The activities are regular and suited to all the residents needs. It is very homely and residents are happy in the living room areas and the dining room
is very pleasant for them to enjoy eating together, staff are always visible. I never worried about my mums care.
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Review from J S (Daughter of Resident) published on 24 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first visit, I knew I wanted my Mum to come to Oakview. My first instincts were right. The home has a wonderful staff who make it feel like the resident's home. It is very clean and the food is varied. Nothing is too much trouble if you have a problem either by management or staff.
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Review from Maria H (Friend of Resident) published on 24 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If my parents were still alive and needed residential care I would only want them to be cared for at Oakview. My friend was always treated with respect, dignity, and as an equal. The staff were always kind, caring, and patient and looked at the heart of all service users and their talents. It has always
been a joy to visit Oakview and to embrace the happy atmosphere. Thank you.
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Review from Carol D (Daughter of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Oakview for the past five years and I only have positive things to say about this care facility. The staff on Elms are consistently warm and friendly to those living there and their visitors. They go the extra mile to make sure that attention is given to the things that
make a real difference.
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Review from K H (Brother of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always had a positive response from staff on all visits. They are professional in their work, supportive to users and go the extra mile in their effort to serve. Oakview is an excellent residential home for all levels of residents.
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Review from Brian R (Resident) published on 15 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home excellent and the staff are very good. I have been in some bad ones so I can tell the difference. I want to sell my house and stay with my 'family'. I am very fond of the entertainments lady, she is very helpful.
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Review from Jean M (Daughter of Resident) published on 27 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
All of the staff cared for both my mother and father beautifully in the past weeks of their lives. They also took the time to ask the family how they were coping. I have been in touch with the home a number of times since their passing and have always been treated warmly and felt that although my parents
were gone they were still there to support me. They are all caring, warm people who treated my parent with respect and dignity. Thank you all.
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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Oakview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 90 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 89 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.940 for Oakview Care Home is calculated as follows: ( (1021 Excellents x 5) + (39 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 1072 Ratings = 4.94
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakview Care Home is based on 89 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 89 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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