Buckingham Lodge Nursing Home

Buckingham Close, Norwich Road, Thetford IP25 6WL
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9.7 77 Reviews
  • Buckingham Lodge Nursing Home, Thetford
Buckingham Lodge Nursing Home is a purpose built care home providing a friendly and supportive environment for older people requiring general or dementia nursing care. The home is situated in the bustling market town of Watton, a few miles south of Norwich and is easily accessible from the A11, A47 and is on the main bus route from Norwich.

Designed specifically to meet the needs of older people requiring general and dementia nursing care, Buckingham Lodge Nursing Home provides a modern and supportive environment with 70 single en-suite bedrooms with shower facilities arranged over two floors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1480
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1480
  • Self-Funded Nursing Dementia Care: from £1480
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

* Subject to successful assessment

These prices are only a guideline, please contact Buckingham Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jonathan Ellis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (71)

Buckingham Lodge Nursing Home Reviews (77)

9.7

Buckingham Lodge Nursing Home has a Review Score of 9.7 (9.697) out of 10, based on 27 reviews in the last 2 years.
Over all time Buckingham Lodge Nursing Home has 77 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Buckingham Lodge Nursing Home
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Total of 77, showing 61-77
Review from Trina T (Granddaughter of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice staff. Clean. Friendly.
Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Stephanie J (Granddaughter of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home! My nan is very happy. Staff are friendly and so helpful. They have made my nan feel welcome and I couldn't be more pleased with her care.
Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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  • Treated with Dignity
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Review from R B (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Buckingham Lodge has a somewhat corporate feel about it. This may be due to its architecture and liberal use of magnolia paint inside and out. There have been lengthy periods of having no management. Our first invitation to a formal care review meeting has just taken place, five years after our relative
became resident. Staff are friendly and some clearly committed to their role.
Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Edward G (Son of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I turned up at Buckingham Lodge at breakfast time - unannounced - to find my mother smiling at a young male care worker who was singing a song to all at the table. I was quite moved by his natural dedication to the job - or is it his vocation? Management needs to nurture this.
Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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  • Care / Support
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  • Treated with Dignity
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  • Activities
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Review from Ann W (Friend of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a resident and recently was invited to her birthday party. On each visit, I've been impressed with how caring all the staff are and always so friendly. They certainly "pulled all the stops out" for her party.
Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
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  • Value for Money
Review from A T (Son of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and professional. Always have time for a chat with mum, which keeps her happy and stimulated. She is comfortable here and feels safe and looked after.
Room is a little "tired" but is due a refurb soon.
Management are very accessible and keep us informed of everything that is
happening. Overall, very happy with mums care after a stressful time.
Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Michael A (Friend of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I were invited to the 80th Birthday party of our friend held at the home. We found the staff were hard working in every way and made the afternoon very enjoyable to all residents and visitors.
Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie S (Daughter of Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The moment my father started at Buckingham Lodge the care he has received has been of a very high standard. Everyone has been very friendly and very helpful with my father's needs. He is being reviewed very regularly and I am being informed of all my father's needs.
Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol C (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A comfortable care home with a lovely atmosphere and staff. A good understanding of dementia care.
Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Raymond S (Son of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home in which my mother is a resident has excellent carers and we are happy with her care.
There is a good local doctor who has a good relationship with the home, this enables good care by the surgery and care home.
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Review from Lorraine C (Daughter of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Buckingham Lodge straight from the hospital. She has improved so much already with the great care and attention from the nurses. The first day she was out of bed and sitting in the chair and the following day walking a few steps with a frame. The nurses always have time to talk to
you and the home has a lovely warm and friendly feel. Everything is bright clean and modern.
I can't praise you enough Buckingham Lodge - Thank you.
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Review from S B (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well cared for. Her room is warm and homely, cleaned regularly although her table could be better- it has been replaced since Christmas but still always seems to be sticky (I realise she spills things etc but a daily wipe would be good!) The staff are very helpful and supportive and there
are activities on offer although mum usually chooses not to take part. I am not yet convinced on the hairdresser- having spoken to the manager I reserve judgement! Overall happy with the care mum gets.
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Review from Marjorie R (Daughter of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Buckingham Lodge is a very caring home. Lovely girls who look after Dad as he is nice and settled. We couldn't have found a better place for him. Thank you to everyone.
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Review from Anthony N (Brother of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care from staff.
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Review from Andrew H (Son of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers and nurses are attentive and responsive. Quite a high staff turnaround over 10 months Mum has been here. She is profoundly deaf and they treat her kindly and sympathetically.
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Review from Trevor L (Son of Resident) published on 22 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am generally satisfied with the level of care provided for my father. Now that he is settled within the care home environment, many of my previous worries and concerns have been removed from daily life.
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Review from H S (Daughter of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Buckingham Lodge for over one year and has been very well cared for in all the time he has been there. The staff are always polite and cheerful no matter what the problem is. My father has been in hospital and has gone back to the home and unfortunately has not been too well, but
the staff have been attentive at all times to both myself, my family and of course my father. I cannot praise the staff enough.
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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Buckingham Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.697 for Buckingham Lodge Nursing Home is calculated as follows: ( (231 Excellents x 5) + (72 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 314 Ratings = 4.697
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buckingham Lodge Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Kris Moore

Kris Moore

Job Title: Hospitality Manager

I have worked in the hospitality trade for 16 years across a wide range of environments including hotels, pubs, kitchens and events planning, I also worked as an IT manager within Health, Social Care and Education with Norfolk County Council for 10 years specialising in NHS integrations and leading on Social Care transformation. I have always moved towards roles where I can truly feel like I can make a difference and be able to see first-hand the positive outcomes of my work and believe that my two previous roles complement each other in my position, allowing me to really help drive all areas of hospitality, wellbeing and activities here at Buckingham Lodge.


I have a large family so my focus outside of work is to spend quality time with them, generally in the great outdoors going camping & hiking and taking part in bushcraft and water-based activities.

Millie

Millie Sadd

Job Title: Administrator

Hello! I’ve worked at Buckingham Lodge since 2018, I started on a bank contract as a Housekeeper whilst I was in high school as I moved into college I started to learn more within the home such as Kitchen Assistant, Laundry, Support Worker and Senior Support Worker. I am now enjoying my role as Home Administrator.


Everybody is so supportive and I know who to turn to if I need some help. There are also lots of training opportunities that I utilise to expand my knowledge in various areas.


In my spare time, I enjoy attending various car shows and spending time with my family. I also like to organise Car Shows that we hold here at Buckingham Lodge.

Adrian

Adrian Maudling

Job Title: Receptionist

I've been with the company for five years and it has been a great experience. I enjoy dealing with family members and making the admission of their loved ones an easy transition for them.


In my spare time, I enjoy reading science fiction and fantasy novels and spending time with my grandson.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buckingham Lodge Nursing Home to verify any information. View our terms and conditions. Buckingham Lodge Nursing Home has an Enhanced Service - more info.