
An excellent outcome thanks to the hard work from everyone involvedM D(Son-in-law of Resident/Service User)

Caring is relaxed and adaptable to the needs of the momentJ S(Husband of Resident/Service User)

staff were welcoming and friendlyChristine H(Niece of Resident/Service User)

An excellent outcome thanks to the hard work from everyone involvedM D(Son-in-law of Resident/Service User)

Caring is relaxed and adaptable to the needs of the momentJ S(Husband of Resident/Service User)

staff were welcoming and friendlyChristine H(Niece of Resident/Service User)

Buckingham Lodge Nursing Home is a purpose built care home providing a friendly and supportive environment for older people requiring general or dementia nursing care. The home is situated in the bustling market town of Watton, a few miles south of Norwich and is easily accessible from the A11, A47 and is on the main bus route from Norwich.
Designed specifically to meet the needs of older people requiring general...
Care Provided by Buckingham Lodge Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to successful assessment
The price(s) shown are provided by the care home. Contact Buckingham Lodge Nursing Home for full pricing details and T&Cs.
Contact Buckingham Lodge Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Bethany Dawson (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Buckingham Lodge Nursing Home Reviews (89)
Buckingham Lodge Nursing Home has a Review Score of 9.7 (9.737) out of 10, based on 30 reviews in the last 2 years.
Over all time Buckingham Lodge Nursing Home has 89 reviews.
The resident in question was adamant that they did not want to go into care. Due to the standard of the home, staff, food and entertainment, this person has completely changed their mind. They love their life in the home and are happier and settled than either he or the family expected. An excellent outcome thanks to the hard work from everyone involved.
Seven months on from my aunt arriving at the home she couldn't be happier. Initially against going into any home after her husband died just under a year ago, she loves the company of other residents, having lived a quiet life following her diagnosis and through Covid restrictions as her late husband did his very best to look after her. She thinks the staff are wonderful and I have never seen any of the staff, whatever their age or role in the team, treat her with anything other than care, kindness and dignity. Staff take an interest in what she chats to them about and she enjoys the activities and has picked up old hobbies such as knitting with the encouragement of the activities team when she had totally lost confidence in doing this. I always feel very welcome when I go to the home, whether it is to pick my aunt up for a weekly trip out, to chat to staff about her or to sit in the beautifully decorated and cosy lounge for a cuppa. I am kept well informed about any issues.
Thank you so much for taking the time to complete and submit this review. Your comments and feedback are greatly appreciated by all involved.
I like being here. I like the food and being with people.
Thank you very much for your positive feedback which we will certainly share with the staff team who will be delighted to receive your comments.
My wife has been a resident of Buckingham Lodge for over two years, and I have formed a very positive view of this care come. Receptions and caring staff are friendly and helpful. Caring is relaxed and adaptable to the needs of the moment. My wife is now settled and less confused and refers to her helpers as "friends". I and my family are grateful to the staff for the attention and help of those who now have charge of her care.
Thank you very much for taking the time to complete and submit this review and particularly for your kind and detailed feedback. It is always both helpful and insightful to read about positive personal experiences. Comments such as this are greatly appreciated by the whole team.
Very friendly and helpful.
Thank you very much for taking the time to complete this review. The team will be delighted to receive such positive feedback which is greatly appreciated.
We make a round trip of over 200 miles every fortnight to visit my cousin as he doesn't have anyone else to visit. He seems quite happy where he is and gets the care he needs. He gets on well with the staff. It would be nice to see him out of bed occasionally, but being a stubborn individual, he can't be forced.
Thank you for taking the time to share this review and your comments. As you have mentioned there can indeed be some challenges built into supporting our residents to make their own choices and always respecting their preferences. Your positive observations in relation to care and his relationships with staff are absolutely appreciated.
The staff here are very helpful and friendly and I especially welcome the fact that my dog is welcome here too. The person I was visiting loves this dog and it cheers them up a lot every time he sees her. I think the care here is good and there is always a nice relaxed atmosphere.
Thank you so much for taking the time to complete your review. We are always pleased to welcome family pets as part of visits as this can make such a difference to a Residents day. Your comments are greatly appreciated and will of course be shared with the whole staff team.
Despite being short-staffed, the staff provide excellent service, showing care to patients, in this case, my wife. They should be commended for their efforts.
Thank you so much for taking the time to give such positive feedback. The staff are indeed doing an excellent job. The home is now fully staffed with each and every member of the team highly appreciative of your kind words.
My aunt has been in this home for just over a year. The facilities, cleanliness, staff and level of care are excellent. We cannot fault it at all and would recommend it. My aunt is happy and we can rest assured that she is safe and comfortable.
Thank you so much for taking the time to share this review. Your comments are greatly appreciated by the whole team.
My mother-in-law went in for respite care after having an operation. When I was shown around the home it was very clean and residents seemed happy. Upon arrival at the home, the room was not ready for her. One of the staff members went off to get a pressure mat to be put on the floor alongside the bed but it didn't work. Two further mats were tried and they didn't work either! The call buzzer also did not work. She was not assisted/helped to get in and out of bed, the food presented to her was not a soft food diet as requested and the water jug was filthy dirty and the drinking glass was cracked. Respite care... there is no care! Stay lasted less than 24 hours. Disappointing.
Thank you very much for taking the time to leave a review. We always value feedback around specific aspects of individual experiences which we can use to continue improving the overall service that is provided. It is very disappointing that your expectations were not met and we would of course be pleased to explore each point in more detail with you, if you feel this would be helpful.
A care home that is on top of their game! The staff are so helpful and friendly and the home is immaculately clean. If only all care homes were like this. Always kept informed of any change in my wife's condition.
Thank you very much for taking the time to share your review and for your comments which are very greatly appreciated. It is excellent to know that you are so satisfied with the service we are providing.
The staff seemed lovely. The room never seemed clean. Curtain rails broken. The telly very complicated to use and not enough free electric sockets.
Thank you very much for taking the time to give a review and particularly for your kind acknowledgement of the staff team and the care and support they give to our Residents. We also appreciate your feedback around other specific aspects of your experience which we will use to continue improving the overall service that is provided.
My aunt was really apprehensive about going to the home for a couple of weeks respite. On our visit to take a look around, auntie was won over. On taking auntie in, the staff were welcoming and friendly. Auntie expressed her anxiety of being left and worried that she would be forgotten. Within an instant, a call bell was placed within reach and was told, you buzz, we come. The room was spacious and well-presented. Auntie spent two weeks there, joining in activities She loved the company of others and being well cared for. On-going home, my aunt expressed that she wanted to go back. This home has changed my aunt in two short weeks, her appetite improved, she was a lot brighter in herself and already misses the company. Hence proceedings are in place to make this happen. Buckingham Lodge has a good team and manager. Purpose-built to a very high standard, very clean and well-presented. Full menu with options for your personal choice, including a cooked breakfast. Thank you and well done.
Thank you so much for taking the time to share your positive experience. This feedback will certainly give the whole team a boost and serves as excellent encouragement to maintain the high standards that we expect and strive to deliver. We look forward to welcoming your auntie again in the future.
The home I wanted had no bed availability. My niece found this nursing home and I am so glad she did. Mother had a downstairs room with patio doors that she loved. She told me on many occasions, that the nursing and care staff were kindness itself. Like so many homes, it is understaffed at times due to covid etc, but the staff are always cheerful and a credit to Kingsley, from the cleaner, to the person that delivers the washing, to the nursing staff and carers, they were all a joy to know.
Thank you so much for taking the time to share your positive experience. The impact of such sincere appreciation has an untold impact for the whole team. Please accept our gratitude for this feedback.
I have nothing but praise for the care and devotion given to my Dad on a daily basis. The pastoral care is excellent. I can visit as often as I like and I never feel I'm in the way. The food is appetizing and nutritious. The home puts on events for them to join and I thought it really touching that they all watched the Queen's funeral in the cinema room.
Thank you for this lovely review. It is fabulous to learn that you are so pleased with the support being provided to your Dad. Your generous comments will be shared with the wonderful staff team at Buckingham Lodge, who will be delighted to know they are making such a positive difference to the lives of their residents.
My mother spent four weeks in Buckingham Lodge from April to May 2022, after being discharged from hospital. She did not enjoy her stay at all. While the room was comfortable and well-appointed, she experienced constant loud television noise from a neighbouring room, sometimes all night, meaning she could not sleep. The quality and portion sizes of the food were very poor. Despite being lactose intolerant, she was given dairy products and was ill as a result. The quality of care was poor, she was not visited, sometimes for hours after asking for help. The staff were rude to her and she was not made to feel welcome. She could not wait to leave and find another home. Visitors were also appalled at the way she was treated.
We always make every effort to help our new residents settle in and to respond to individual preferences and requirements. My team and I are very disappointed that your Mother did not enjoy her time with us. As I hope you will acknowledge, every effort was made to resolve all of the...
Needed to find care very quickly between Christmas and New Year and with all the bank holidays this was very difficult. Buckingham Lodge took mum in and cared for her during what was a very difficult time. Staff were so friendly, respectful and mum built good relationships despite her anxiety and difficulties. After a couple of falls, mum was so well looked after which was such a relief - couldn't have asked for better care. Sometimes difficult to find out information relating to admin it seemed a little disjointed - (it would be useful to have regular invoices emailed) and didn't really feel supported in respect of CHC/Social Services contact or progress. I also wasn't informed about a hospital appointment. Frequent staff shortage (owing to Covid mainly) meant that communication and at times care was disrupted but not lacking. On the whole, though very happy, thank you to everyone you do an amazing job in difficult circumstances!
As a family, we would like to thank all that work at Buckingham Lodge for the kindness and respect you show our mother on a daily basis, living at Buckingham Lodge has transformed her life for the better. It has become clear to us as a family the great improvement that has taken place since the new manager took on her role, we appreciate her open-door policy and that nothing is too much trouble. The overall positive atmosphere within the home has had a beneficial impact on mum's mental health, she feels included in what she calls the Buckingham Lodge family. When we visit her we will often find her laughing and joking with the staff, she has informed us the care she receives is exceptional and she is loving the mealtime experience. There has been a change within the home that has had a positive impact on residents, families and all staff. We wanted to saytthank you to all that work at Buckingham Lodge.
As a family, we would like to thank all that work at Buckingham Lodge for the kindness and respect you show our mother on a daily basis, living at Buckingham Lodge has transformed her life for the better. It has become clear to us as a family the great improvement that has taken place since the new manager took on her role, we appreciate her open door policy and that nothing it to much trouble. The overall positive atmosphere within the home has had a beneficial impact on mums mental health, she feels included in what she calls the Buckingham Lodge family. When we visit her we will often find her laughing and joking with the staff, she has informed us the care she receives is exceptional and she is loving the mealtime experience. There has been a change within the home that has had a positive impact on residents, families and all staff. A we wanted to say thank you to all that work at Buckingham Lodge.
I wish to thank all the Angels that work at Buckingham Lodge, nothing is too much trouble. They all go above and beyond to support us and their kindness, respect and thoughtfulness have made me feel part of the family that is Buckingham Lodge.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 January 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (5)
There are no news items for Buckingham Lodge Nursing Home.
- 27 Jul 2026Organiser: Buckingham Lodge Nursing Home
- 14 Aug 2026Organiser: Buckingham Lodge Nursing Home
- 14 Aug 2026Organiser: Buckingham Lodge Nursing Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Buckingham Lodge Nursing Home.
Meet the Team (4)

I joined Kingsley in October 2025. I have worked in healthcare for 14 years, starting as a healthcare assistant. I have a passion for high-quality care and a positive culture, making the care home the best home for our residents. I have had the benefit of working in a wide range of environments, including care homes, learning disabilities, live-in care and most recently mental health. I completed my MSc in Mental Health Nursing with my aspirations to become a care home manager. I have horses and dogs that fill all my spare time. I enjoy going on a ski holiday each year.

I’m Akhona, the Deputy Clinical Manager at Kingsley since February 2026. My nursing journey has been fulfilling, and I’m excited to be part of this dynamic team. I qualified as an overseas nurse in Zimbabwe in 2015 and have been in England for six years, gaining intensive experience in the care sector. This includes six years in various roles, with four years as a Clinical Lead in North Yorkshire. I hold a postgraduate qualification in Mental Health Nursing Sciences and am nearing the completion of my Master’s in Mental Health at Southbank University, London, while pursuing a CMI Diploma in Strategic Management and Leadership Practice Level 7 (RQF) with Learn Direct. My clinical skills include tracheostomy, catheterisation, RIG placements, and both surgical and non-surgical wound management. Outside of nursing, I have a passion for writing books, reading, and part-time farming, with a love for horticulture. I’m dedicated to providing comprehensive care and excited to collaborate with my colleagues to make a positive impact on our patients’ lives at Kingsley.

Hello! I’ve worked at Buckingham Lodge since 2018, I started on a bank contract as a Housekeeper whilst I was in high school as I moved into college I started to learn more within the home such as Kitchen Assistant, Laundry, Support Worker and Senior Support Worker. I am now enjoying my role as Home Administrator.
Everybody is so supportive and I know who to turn to if I need some help. There are also lots of training opportunities that I utilise to expand my knowledge in various areas.
In my spare time, I enjoy attending various car shows and spending time with my family. I also like to organise Car Shows that we hold here at Buckingham Lodge.

I've been with the company for five years and it has been a great experience. I enjoy dealing with family members and making the admission of their loved ones an easy transition for them.
In my spare time, I enjoy reading science fiction and fantasy novels and spending time with my grandson.
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