Buckingham Lodge Nursing Home

Buckingham Close, Norwich Road, Thetford IP25 6WL
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9.7 77 Reviews
  • Buckingham Lodge Nursing Home, Thetford
Buckingham Lodge Nursing Home is a purpose built care home providing a friendly and supportive environment for older people requiring general or dementia nursing care. The home is situated in the bustling market town of Watton, a few miles south of Norwich and is easily accessible from the A11, A47 and is on the main bus route from Norwich.

Designed specifically to meet the needs of older people requiring general and dementia nursing care, Buckingham Lodge Nursing Home provides a modern and supportive environment with 70 single en-suite bedrooms with shower facilities arranged over two floors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1480
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1480
  • Self-Funded Nursing Dementia Care: from £1480
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

* Subject to successful assessment

These prices are only a guideline, please contact Buckingham Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jonathan Ellis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (71)

Buckingham Lodge Nursing Home Reviews (77)

9.7

Buckingham Lodge Nursing Home has a Review Score of 9.7 (9.697) out of 10, based on 27 reviews in the last 2 years.
Over all time Buckingham Lodge Nursing Home has 77 reviews.

Overall Experience
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Reviewer Connection to Buckingham Lodge Nursing Home
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Total of 77, showing 41-60
Review from Christine H (Niece of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was really apprehensive about going to the home for a couple of weeks respite. On our visit to take a look around, auntie was won over. On taking auntie in, the staff were welcoming and friendly. Auntie expressed her anxiety of being left and worried that she would be forgotten. Within an instant,
a call bell was placed within reach and was told, you buzz, we come. The room was spacious and well-presented. Auntie spent two weeks there, joining in activities She loved the company of others and being well cared for. On-going home, my aunt expressed that she wanted to go back. This home has changed my aunt in two short weeks, her appetite improved, she was a lot brighter in herself and already misses the company. Hence proceedings are in place to make this happen. Buckingham Lodge has a good team and manager. Purpose-built to a very high standard, very clean and well-presented. Full menu with options for your personal choice, including a cooked breakfast. Thank you and well done.
Reply from Marie Cherry, Home Manager at Buckingham Lodge Nursing Home

Thank you so much for taking the time to share your positive experience. This feedback will certainly give the whole team a boost and serves as excellent encouragement to maintain the high standards that we expect and strive to deliver. We look forward to welcoming your auntie again in the future.

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Review from C H (Daughter of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home I wanted had no bed availability. My niece found this nursing home and I am so glad she did. Mother had a downstairs room with patio doors that she loved. She told me on many occasions, that the nursing and care staff were kindness itself. Like so many homes, it is understaffed at times due
to covid etc, but the staff are always cheerful and a credit to Kingsley, from the cleaner, to the person that delivers the washing, to the nursing staff and carers, they were all a joy to know.
Reply from Marie Cherry, Home Manager at Buckingham Lodge Nursing Home

Thank you so much for taking the time to share your positive experience. The impact of such sincere appreciation has an untold impact for the whole team. Please accept our gratitude for this feedback.

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Review from T D (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care and devotion given to my Dad on a daily basis. The pastoral care is excellent. I can visit as often as I like and I never feel I'm in the way. The food is appetizing and nutritious. The home puts on events for them to join and I thought it really touching that
they all watched the Queen's funeral in the cinema room.
Reply from Garry Toy, Director at Buckingham Lodge Nursing Home

Thank you for this lovely review. It is fabulous to learn that you are so pleased with the support being provided to your Dad. Your generous comments will be shared with the wonderful staff team at Buckingham Lodge, who will be delighted to know they are making such a positive difference to the lives of their residents.

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Review from A N (Son of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My mother spent four weeks in Buckingham Lodge from April to May 2022, after being discharged from hospital. She did not enjoy her stay at all. While the room was comfortable and well-appointed, she experienced constant loud television noise from a neighbouring room, sometimes all night, meaning she
could not sleep. The quality and portion sizes of the food were very poor. Despite being lactose intolerant, she was given dairy products and was ill as a result. The quality of care was poor, she was not visited, sometimes for hours after asking for help. The staff were rude to her and she was not made to feel welcome. She could not wait to leave and find another home. Visitors were also appalled at the way she was treated.
Reply from Marie Cherry, Home Manager at Buckingham Lodge Nursing Home

Dear Sir
We always make every effort to help our new residents settle in and to respond to individual preferences and requirements. My team and I are very disappointed that your Mother did not enjoy her time with us. As I hope you will acknowledge, every effort was made to resolve all of the issues raised as soon as they were presented to me. We will continue to act on all feedback that we are given while working to meet the varied and often complex support needs of our community.

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Review from Caroline B (Daughter of Resident) published on 11 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needed to find care very quickly between Christmas and New Year and with all the bank holidays this was very difficult. Buckingham Lodge took mum in and cared for her during what was a very difficult time. Staff were so friendly, respectful and mum built good relationships despite her anxiety and difficulties.
After a couple of falls, mum was so well looked after which was such a relief - couldn't have asked for better care. Sometimes difficult to find out information relating to admin it seemed a little disjointed - (it would be useful to have regular invoices emailed) and didn't really feel supported in respect of CHC/Social Services contact or progress. I also wasn't informed about a hospital appointment. Frequent staff shortage (owing to Covid mainly) meant that communication and at times care was disrupted but not lacking. On the whole, though very happy, thank you to everyone you do an amazing job in difficult circumstances!
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Review from Brett G (Son of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we would like to thank all that work at Buckingham Lodge for the kindness and respect you show our mother on a daily basis, living at Buckingham Lodge has transformed her life for the better. It has become clear to us as a family the great improvement that has taken place since the new
manager took on her role, we appreciate her open-door policy and that nothing is too much trouble. The overall positive atmosphere within the home has had a beneficial impact on mum's mental health, she feels included in what she calls the Buckingham Lodge family. When we visit her we will often find her laughing and joking with the staff, she has informed us the care she receives is exceptional and she is loving the mealtime experience. There has been a change within the home that has had a positive impact on residents, families and all staff. We wanted to saytthank you to all that work at Buckingham Lodge.
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Review from Leigh G (Daughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we would like to thank all that work at Buckingham Lodge for the kindness and respect you show our mother on a daily basis, living at Buckingham Lodge has transformed her life for the better. It has become clear to us as a family the great improvement that has taken place since the new
manager took on her role, we appreciate her open door policy and that nothing it to much trouble. The overall positive atmosphere within the home has had a beneficial impact on mums mental health, she feels included in what she calls the Buckingham Lodge family. When we visit her we will often find her laughing and joking with the staff, she has informed us the care she receives is exceptional and she is loving the mealtime experience. There has been a change within the home that has had a positive impact on residents, families and all staff. A we wanted to say thank you to all that work at Buckingham Lodge.
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Review from Ceridwen G (Resident) published on 17 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to thank all the Angels that work at Buckingham Lodge, nothing is too much trouble. They all go above and beyond to support us and their kindness, respect and thoughtfulness have made me feel part of the family that is Buckingham Lodge.
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Review from S E (Grandson of Resident) published on 14 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely beautiful place, the staff are so caring and attentive. Our nan could not be in better hands. We visit at least twice a week and the rate of service never changes. We would 100% recommend Buckingham Lodge.
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Review from E S (Daughter-in-law of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely relaxed visit. Able to bring our dog in which my mother-in-law and other residents enjoyed. We sat in the coffee bar and tea and coffee was made. Very helpful and polite staff.
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Review from S S (Daughter of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents were anxious and received kindness as well as care. The Buckingham Lodge team have been kind, cheerful, professional and create a really good atmosphere. The food is excellent and it does not feel institutional. The residents are treated like guests.
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Review from Linda N (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here since Sept 2020, despite the Covid lockdown he seems very happy and settled now we can visit regularly. Staff are all amazing and since the takeover the building and gardens are amazing.
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Review from S S (Granddaughter of Resident) published on 14 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are friendly and patient and provide a good service. The Lodge is well presented and clean. While our relative doesn't make use of the activities available (his own choice), there appears to be plenty to get involved with, should you wish to. The residents would benefit from a lower turnover
in staff, but I believe this is an industry-wide issue with care services.
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Review from M P (Civil Partner of Resident) published on 26 May 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The negatives are half the time nobody answers the phone, especially at weekends. The positives are when we do get through we can talk to mother for a bit. Overall they have a high turnover of staff and I find it badly managed. The staff do the very best they can under the rate of pay they get and under
poor management.
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Review from Amanda L (Daughter-in-law of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law came to Buckingham Lodge in January 2020. Suffering from Parkinson's and Vascular dementia. This was a difficult time for the family, but the staff were very helpful, and over the last difficult year, did everything they could under the circumstances. We did get to see him during the
summer, and they even organised a little afternoon tea with his wife in early November 20. Sadly my father-in-law passed away in January 21, but we would like to pass on our appreciation to everyone at the home.
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Review from S J (Daughter of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was such a pleasure to visit my mum in the beautiful garden. She kept mentioning the wonderful flowers. The care and support from the staff have been absolutely fantastic not only for my mum but also for us as a family. The surroundings are always clean and my mum looks well cared for. Thank you
to all the staff.
Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from A W (Husband of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treat my wife as a friend and looks after her really well and sees to her every need. My wife is 86 and I am 87 with limited sight when I visit they look after me just as well. When my sight goes completely I hope to go into the Lodge as well.
Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from S W (Son of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so kind and caring, nothing is too much trouble. Really pleased my mum is in such a good home.
Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Christine W (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother gets the best possible treatment by all staff members at Buckingham Lodge. She is treated with extreme kindness and respect. Her room is kept beautifully clean and so is she. She receives lovely meals of her choice. Although she has Alzhiemers she is usually very happy. I cannot ask for more!
Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support.
Thank you again for taking the time to provide us with valuable feedback.

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Review from Alan R (Nephew of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was always very reluctant to consider entering a care home. From day 1 in Buckingham Lodge, he considered himself very lucky to have a guest room in 'this wonderful hotel'. The foregoing expression says it all. Thank you, everyone, at Buckingham Lodge for making his last 12 months so enjoyable.
Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge Nursing Home

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Buckingham Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.697 for Buckingham Lodge Nursing Home is calculated as follows: ( (231 Excellents x 5) + (72 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 314 Ratings = 4.697
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buckingham Lodge Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Kris Moore

Kris Moore

Job Title: Hospitality Manager

I have worked in the hospitality trade for 16 years across a wide range of environments including hotels, pubs, kitchens and events planning, I also worked as an IT manager within Health, Social Care and Education with Norfolk County Council for 10 years specialising in NHS integrations and leading on Social Care transformation. I have always moved towards roles where I can truly feel like I can make a difference and be able to see first-hand the positive outcomes of my work and believe that my two previous roles complement each other in my position, allowing me to really help drive all areas of hospitality, wellbeing and activities here at Buckingham Lodge.


I have a large family so my focus outside of work is to spend quality time with them, generally in the great outdoors going camping & hiking and taking part in bushcraft and water-based activities.

Millie

Millie Sadd

Job Title: Administrator

Hello! I’ve worked at Buckingham Lodge since 2018, I started on a bank contract as a Housekeeper whilst I was in high school as I moved into college I started to learn more within the home such as Kitchen Assistant, Laundry, Support Worker and Senior Support Worker. I am now enjoying my role as Home Administrator.


Everybody is so supportive and I know who to turn to if I need some help. There are also lots of training opportunities that I utilise to expand my knowledge in various areas.


In my spare time, I enjoy attending various car shows and spending time with my family. I also like to organise Car Shows that we hold here at Buckingham Lodge.

Adrian

Adrian Maudling

Job Title: Receptionist

I've been with the company for five years and it has been a great experience. I enjoy dealing with family members and making the admission of their loved ones an easy transition for them.


In my spare time, I enjoy reading science fiction and fantasy novels and spending time with my grandson.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buckingham Lodge Nursing Home to verify any information. View our terms and conditions. Buckingham Lodge Nursing Home has an Enhanced Service - more info.