Buckingham Lodge Nursing Home

Buckingham Close, Norwich Road, Thetford IP25 6WL
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9.7 77 Reviews
  • Buckingham Lodge Nursing Home, Thetford
Buckingham Lodge Nursing Home is a purpose built care home providing a friendly and supportive environment for older people requiring general or dementia nursing care. The home is situated in the bustling market town of Watton, a few miles south of Norwich and is easily accessible from the A11, A47 and is on the main bus route from Norwich.

Designed specifically to meet the needs of older people requiring general and dementia nursing care, Buckingham Lodge Nursing Home provides a modern and supportive environment with 70 single en-suite bedrooms with shower facilities arranged over two floors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1480
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1480
  • Self-Funded Nursing Dementia Care: from £1480
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

* Subject to successful assessment

These prices are only a guideline, please contact Buckingham Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jonathan Ellis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (71)

Buckingham Lodge Nursing Home Reviews (77)

9.7

Buckingham Lodge Nursing Home has a Review Score of 9.7 (9.697) out of 10, based on 27 reviews in the last 2 years.
Over all time Buckingham Lodge Nursing Home has 77 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Buckingham Lodge Nursing Home
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Total of 77, showing 1-20
Review from Lynette O (Friend of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm welcome from the staff. John made to feel part of the community and has adapted well. The fact I can join him for Sunday lunch is a real bonus.
Reply from Jonathan Ellis, Home Manager at Buckingham Lodge Nursing Home

Dear Lynette,Thank you for your kind words. We are very pleased that you both feel part of our home.Warmest regardsClaire

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Review from Karyn H (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely kind, caring, knowledgable staff mum settling in well and happier than I've seen her for a long time. grateful thanks
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Review from Angela L (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Buckingham Lodge enough for the care and support they have given my Mum during her stay with them. The staff are friendly, helpful and approachable and have built up a strong rapport not only with Mum, but with the whole family. It's a beautiful home with fabulous gardens and a relaxed
atmosphere, just what was needed to help Mum cope with a range of health problems. Highly recommended!
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Review from J S (Friend of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing home!!
I am am amazed at the level of kindness the staff give and the welcomeness the home feels


Every single day there is a different activity which leads to smiles all around


I can say this home feels more like a family


I came to visit a friend who was in Buckingham lodge and while

he was poorly but each and every staff member I saw there at the time on showed nothing but care and comparison
Reply from Binu Augustine, Home Manager at Buckingham Lodge Nursing Home

Thank you for the review. I will let my colleagues know of this. The team is brilliant and all credits goes to them.

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Review from H R (Daughter of Resident) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a stressful and heartbreaking four months for the family, watching my father deteriorate in hospital, we were all relieved when B.L took him in; knowing he was surrounded by kindness and respect brought us some comfort at a difficult time. We would like to extend out thanks and appreciation to
everyone who looked after him in any capacity (carers, nurses, catering, laundry etc) and especially one staff member in particular who we think prepared his body for us to say goodbye on day of his death - means a lot to us to know she was with him, as we weren't.
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Review from P T (Son of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident of Buckinham Lodge for a few months until her passing in late April '25. During my frequent visits I was always impressed by the professionalism and attentiveness of each member of staff I met and who looked after my mother. Many would go the extra mile to make sure she has
what she needed. During her last days the staff were excellent - attentive, responsive, caring, and compassionate. I cannot thank them enough for making her last moments peaceful. Thank you everyone! x
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Review from Christy T (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home. My Mum was very well cared for. The staff went above and beyond to make her stay comfortable. The home has beautiful rooms, light and spacious. The Restaurant and cafe area are very comfortable and everything tastefully decorated and clean. Just before her passing, the staff
were amazing. Their kindness was greatly appreciated.
Reply from Binu Augustine, Home Manager at Buckingham Lodge Nursing Home

Thank you for your kind words, I will pass this on to my colleagues. It was a pleasure looking after your Mum. We will continue to look after our residents to the highest standard.

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Review from Michaela T (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was resident at Buckingham Lodge for about three months this year. She received excellent care, kindness and consideration from the wonderful Ground Floor team.
In addition, she was embraced for who she was (quirks and all!) and encouraged to be herself.
The team were enthusiastic, good humoured,
sometimes a bit silly (which she appreciated) and always tried to get the best out of mum.
In her final few weeks the team went into overdrive to give mum, and us, the care we all very much needed. It was a blessing to spend mum's final days in such a loving and caring environment.
Of course we miss mum greatly, but we also miss being part of the amazing Buckingham Lodge family.
Highly recommended.
Reply from Binu Augustine, Home Manager at Buckingham Lodge Nursing Home

Thank you for your kind words. I will pass this to the ground floor team. Your Mum will be missed. It was our pleasure looking after her.

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Review from Teresa M (Wife of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff really helpful and friendly they welcome my husband and shake his hand . My husband suffers from dementia and laughs and the staff always remember him and give him a wave .the rooms are very clean and comfortable, the nurse always make sure on medication before I leave, my husband has
been going 4 weeks a year for the last 3 years and I have not had any issues very nice place would recommend it
Reply from Binu Augustine, Home Manager at Buckingham Lodge Nursing Home

It was a pleasure looking after him. He bring joy to us other residents. Thank you for the feedback

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Review from Amanda K (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home. My Mum and step dad were both resident at Buckingham Lodge. Following my stepdad's passing in November, I asked if we could hold a gathering at the home for friends and family after his cremation. I was very thankful and impressed with how well looked after we all were. We were
given a private room, afternoon tea was laid on and we were personally looked after by a member of staff.
Since this sad event, the staff have looked after Mum very well, encouraging her to join activities, offering time, and support. She was moved to a new room and maintenance staff helped make this as homely as possible. Buckingham Lodge is a very caring place, staff show exceptional kindness to Mum and I am always made to feel very welcome when I visit.
Reply from Binu Augustine, Home Manager at Buckingham Lodge Nursing Home

Thank you for your kind words. It was our pleasure to look after your family. We will continue to deliver exceptional care for residents in our care

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Review from C B (Relative of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home from the place itself down to the staff. Wonderful atmosphere as soon as you enter, the workers there are so sincere and it shows they love what they do, and truly care about the residents. The food and the decor of the place is exceptional.
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Review from John T (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Buckingham Lodge since July 2024 after 2 short periods of respite there. The building in very well maintained with nice modern decor.
The staff are very friendly, understanding and caring to both the residents as well as the residents families and everyone is treated with dignity.
The staff work hard to keep the residents safe and occupied, encouraging them to take part in many activities for body as well as mind. The food is prepared, cooked and served on the premises by in house chef and staff. My mother loves all the food!
Overall Buckingham Lodge in my view is both very well managed and run by all the staff and gives all my family peace of mind that my mum is safe, supervised and well cared for socially and medically.
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Review from Patricia B (Mother of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arrival at Buckingham Lodge I find the care park and gardens always neat and tidy with plenty of room to park. Reception is well controlled. My daughter's room is excellent always clean and has no odour, the lounge is very comfortable, the cafe and dining rooms are very nicely presented. The entertainment
for the residents is also very good.
My daughter is very happy living in the care home.
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Review from Christine M (Friend of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We moved our friend from Essex to be nearer to us and can honestly say, it's the best thing that we did for him. The level of care from all the staff was very good, everyone was so friendly and settled him in very quickly. He thoroughly enjoyed the activities, much to our surprise, as he was quite a
solitary man. When we first viewed Buckingham Lodge, we were impressed with the cleanliness and decor and how generous the residents' rooms were. Sadly, my friend's stay was only to be for six months but he was happy and looked after.
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Review from Keith B (Husband of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, everything has been lovely. My wife has been here for over three years. The staff are friendly and they take good care of my wife. The home is always clean and tidy. My wife is now on a pureed diet and shake but when she first came, she very much enjoyed her food.
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Review from H C (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been here three years and any issues have been dealt with.
On the whole, this is Dad's home now and he is very settled here.
Love the idea of the monthly newsletter.
Everyone is very polite and friendly.
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Review from Robert D (Respite Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Housed in a modern, purpose-built building.
The food was excellent as was the attention of the staff.
I was sad to leave!
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Review from B F (Son of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and staff have been very good with my dad, always friendly and helpful. Very impressed with the place.
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Review from L (Daughter of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Buckingham Lodge is the most remarkable place. The moment you enter you're greeted by kind caring staff, who do care about the residents and enjoy their jobs. They take an interest in the resident, their likes/dislikes hobbies, etc., and then talk to them about them. They somehow make time to answer
all questions/queries/concerns you or the resident may have. Residents and visitors are treated with dignity and respect. Everyone is so friendly. My Dad thought he was in a 5-star hotel, it truly is that good - nothing is too much trouble. They enabled me to go back from being a carer to a daughter and for that, I am eternally grateful!
Reply from Binu Augustine, Home Manager at Buckingham Lodge Nursing Home

Thank you for the kind words. We will continue to look after our residents to the highest standard. I will pass comments on this to my colleagues.

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Review from Linda B (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been staying at Buckingham Lodge since 21 December 2023. I have found all the staff to be very friendly and caring. Mum is looked after very well. The room is large and everywhere is kept very clean. Nothing seems to be too much trouble.
Reply from Binu Augustine, Home Manager at Buckingham Lodge Nursing Home

Thank you for the lovely feedback. Our team at Buckingham will make every attempt to improve the quality of care for our residents.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Buckingham Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.697 for Buckingham Lodge Nursing Home is calculated as follows: ( (231 Excellents x 5) + (72 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 314 Ratings = 4.697
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buckingham Lodge Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Kris Moore

Kris Moore

Job Title: Hospitality Manager

I have worked in the hospitality trade for 16 years across a wide range of environments including hotels, pubs, kitchens and events planning, I also worked as an IT manager within Health, Social Care and Education with Norfolk County Council for 10 years specialising in NHS integrations and leading on Social Care transformation. I have always moved towards roles where I can truly feel like I can make a difference and be able to see first-hand the positive outcomes of my work and believe that my two previous roles complement each other in my position, allowing me to really help drive all areas of hospitality, wellbeing and activities here at Buckingham Lodge.


I have a large family so my focus outside of work is to spend quality time with them, generally in the great outdoors going camping & hiking and taking part in bushcraft and water-based activities.

Millie

Millie Sadd

Job Title: Administrator

Hello! I’ve worked at Buckingham Lodge since 2018, I started on a bank contract as a Housekeeper whilst I was in high school as I moved into college I started to learn more within the home such as Kitchen Assistant, Laundry, Support Worker and Senior Support Worker. I am now enjoying my role as Home Administrator.


Everybody is so supportive and I know who to turn to if I need some help. There are also lots of training opportunities that I utilise to expand my knowledge in various areas.


In my spare time, I enjoy attending various car shows and spending time with my family. I also like to organise Car Shows that we hold here at Buckingham Lodge.

Adrian

Adrian Maudling

Job Title: Receptionist

I've been with the company for five years and it has been a great experience. I enjoy dealing with family members and making the admission of their loved ones an easy transition for them.


In my spare time, I enjoy reading science fiction and fantasy novels and spending time with my grandson.

Frequently Asked Questions about Buckingham Lodge Nursing Home

What types of Care is Buckingham Lodge Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Buckingham Lodge Nursing Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Buckingham Lodge Nursing Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Buckingham Lodge Nursing Home to the centre of Thetford?

11.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buckingham Lodge Nursing Home to verify any information. View our terms and conditions. Buckingham Lodge Nursing Home has an Enhanced Service - more info.