Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA

Ashley Court Care Home specialises in both nursing and dementia care, as part of a service designed for self-contained living.

The provider wants clients to experience a calm and tranquil atmosphere, at the same time as benefiting from their own individual care plans.

A compassionate approach to care includes support for physical, psychological and environmental concerns. Landscaped grounds have their own flower beds and are ideal for wheelchair users.

Group: Healthcare Homes Group Ltd

Person in charge: Rachel Bedford (Home Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ashley Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Ashley Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.715 for Ashley Court Care Home is calculated as follows: ( (363 Excellents x 5) + (128 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 498 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 29 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 29 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Ashley Court Care Home has a Review Score of 9.7 (9.715) from 42 Reviews


Average Ratings

  • Excellent
    36
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashley Court Care Home?

  • Extremely LIKELY
    41
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashley Court Care Home

  • Daughter of Resident/Service User
    17
  • Wife of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • more

Not happy with the laundering. Not happy when I find my husband in other people's clothes. Not often, but it does happen.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Lizzie Burgess, Marketing Manager at Ashley Court Care Home responded to this review on 18 May 2018:

We are sorry to hear that you have concerns regarding the standard of laundry service provided at Ashley Court.
Now you have made me aware of your concern and after our discussion, I am pleased to say we have been able to address these issues and have put actions in place.
Please feel free to make us aware of any concerns you may have, so they can be addressed promptly.
I am pleased to hear that you are more than happy with the level of care provided and that the staff are excellent, and that you would highly recommend Ashley Court to others.

A wonderfully supportive home and all staff had huge empathy with residents and family members. I was always made to feel welcome whenever I visited and offered a cup of tea! The home is immaculately clean and the standard of care could not be better. The patient staff ratio particularly impressive. A very warm and caring environment.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has been a resident here since December 2012. She has been very happy here and is always well looked after. All the staff have shown great kindness and understanding during her time at Ashley Court Care Home.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very happy with the care my mother and all the other residents receive. The staff are well trained, attentive and create a happy environment for all. Various activities are provided to engage the residents. It's a happy home!

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My father went to Ashley Court from hospital, the family found them to be most caring and understanding of my father's care. Unfortunately, my father was only there for a week and a half before he passed away, but during his time there he was very well looked after and I would recommend Ashley Court.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Regarding Ashley Court, the care given is excellent. The carers are more than could be expected.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My cousin had been here in Ashley Court for 4 years and had been very happy here, well looked after by caring friendly staff.
Also, my cousin always said how content she was there.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very caring staff, helpful and kind. Home clean and tidy to very high standard. Food very good. Staff are also very friendly to us as visitors, which is comforting to us and knowing mum is being well looked after.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has been a resident for 18 months. I have always been impressed by the kindness and compassion towards my dad and myself. The consistency and knowledge of the nursing staff are excellent. Any concerns or queries are always dealt with promptly and efficiently by the management and care staff. My father is treated as an individual and I'm extremely happy with the standard of his care.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I think that the staff do all that they can, because my father is nearly always in bed because of pressure sores. He does seem to injure his arms a lot because he is always on the move, even in bed.
He thinks he is at work even though he is in bed and cannot walk away anymore which makes it difficult for the staff because he thinks they are trying to stop him from working.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My sister has been a resident of Ashley Court for 2 1/2 years where she has found love and care from every member of staff, from kitchen staff through to nursing care.
This has truly been home from home for her and she has been extremely happy.
Sadly she has just passed away but even in their sadness at losing her they could not be faulted. They were caring and organised and treated arrangements and family with dignity and love.
I would like to think that if I ever needed residential care I would be placed in a home like this one.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The care given to residents is first class. Management and carers are extremely caring and friendly. They treat the residents like family. They show great respect and kindness to all residents. It is heartbreaking to have to place a loved one in a home and it is reassuring to see the care and support given to residents and resident's relatives. I visit my husband every day and it is comforting to see he is receiving the best possible care.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident at Ashley Court since November 2017. I have been extremely impressed with the facilities and the care and support provided to my mother is first class. Ashley Court provides a homely and caring environment which I would have no hesitation in highly recommending. It is such a comfort to me to know my mother is being well looked after.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

It took us a long time to find the right home for my husband, but we knew this was the one. He took a time to settle and is now very happy. All staff are great. My husband loves the food. I'm very happy that he is here, safe and sound.

Many thanks.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Was a little worried at putting our daughter into care. Ashley Court and the staff were wonderful. She could not have been better cared for. We are so grateful.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father, with late stage dementia, is being cared for by extremely caring staff who care for him as though he is their father. They all give updates on how he is and are always pleasant and smiling. The environment within the home is welcoming and relaxing, with good windows to allow daylight. Thank you to all.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father has recently moved to Ashley Court where he is now a resident. Although he has deteriorated with his health, the staff have shown so much care and understanding towards him and his needs. They are also so supportive with us all as a family, showing us compassion and strength.
I would not hesitate to recommend Ashley Court to anyone who is looking for 'outstanding' care for an elderly relative.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

We were told by the hospital that Mum needed to go into a acre home. I am so glad that we chose Ashley Court. All the staff are really lovely and the staff to resident ratio is fantastic.
They can't do enough to help you.
Mum is gluten free and they have even got special biscuits in just for her.
Well done to everyone.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum was a resident in Ashley Court Care Home for 2 and a half years. The care she received was excellent. The staff were caring, kind, considerate and my mum was treated with dignity at all times. The home is bright and airy. The activity staff were wonderful. I will definitely recommend the home.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very well run care home, nice friendly staff who make my grandad feel at home.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum is well cared for here. The staff are all friendly, welcoming and informative. My mum has taken a while to settle and caused a few headaches for other residents due to her advanced dementia but on the whole, I think the staff are understanding and accommodating.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

A lovely care home, from the word 'go'. My 93-year-old mother was totally at home. She was welcomed and happy by this whole experience. Treated with respect and dignity.
The social respect of the care home is great - fun and easy to get involved in - bringing joy and laughter to my mums day which is lovely. The staff are lovely, friendly and caring - a pleasure in every aspect.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff put the 'home' atmosphere in the nursing home.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mum was as happy as could be, she had a stroke and couldn't get out of bed, the staff were very kind and caring we felt very comfortable there. We always found her room, kitchen area and communal lounge clean, warm and welcoming.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Since day one this care home has been brilliant. Everyone has been kind, helpful and caring; such friendly staff make life a little nicer at this very difficult time. I cannot fault the care my husband has had in any way. Everything seems to be run very efficiently. The food is great, the home is very well maintained, lovely gardens. The entertainment is lovely too. All residents seem to be shown great care and attention. First rate!

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have to give all credit to the staff for helping my husband to settle in so quickly. Their caring attitude, friendly approach and, with a dose of humour, encouraged him to relax into his new situation. They also carry out his daily dialysis and spend time talking to him. I am very grateful to all for making a difficult time so much easier.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I am very happy here.
It's really good and all the staff are lovely.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I am an EPA for one of the residents. He has been in Ashley Court for over three years. In that time, I can see that things have changed for the better and that helps both myself and the resident. I know that he is safe and he is happier knowing that staff interact with him as much as possible.
It is as much of a home, that it can be away from home. Everything as far as I can tell, is geared to the residents and making everyone comfortable.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum moved to Ashley Court just over two years ago. All the staff are friendly and welcoming.
Everyone knows Mum by name regardless of where they are based, be it in the kitchen, laundry, housekeeping or the carers/nursing staff on each floor.
It's good to see such a great team all pulling together.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My brother is gravely ill with Pulmonary Fibrosis and after a long stay in hospital has been transferred into Ashley Court. The whole experience from before his move when everything was explained clearly through the move, settling in and the care he is getting now has been excellent. The staff are professional, but more importantly, caring and kind.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

In 4 years of care I have nothing but positive things to say. The staff are impressive with attention and care of my mother. The food is excellent with a variety of choice. The home always is clean and smells good. When minor issues have risen, they have been addressed promptly with respect for concern.
As homes go, having investigated prior to having my mother in Ashley Court, I was grateful it was recommended to me.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has been a resident in Ashley Court Care Home for 2 years. I feel the quality of care and management of the home have improved over recent months. The nursing staff have a good understanding of mum's care and support needs and of her likes and dislikes. They follow up concerns we have as a family very quickly. All her care plans and risk assessments are up to date and regularly reviewed.
In the past, we have had concerns about my mum's clothes and belongings not being well looked after/going missing but this is no longer the case. Mum's quality of life would be improved further if staff had a little time to support her to go out in the garden or spend some time in her room. This currently does not happen and adds to the restrictions on her.

How likely would you be to recommend Ashley Court Care Home? Likely

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Average Rating:   3.8 out of 5

Staff are very friendly and willing to help in all aspects. The care home has a very clean and welcoming atmosphere.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

There really aren't enough words in the English language to adequately describe the incredible care that my father received here.

The nursing staff are attentive, kind, caring, understanding, considerate and passionate about what they do. They were always gentle, loving and truly wonderful people.

The administrative staff are so, so helpful, so understanding and so kind.

Each and every single one of the care staff treated my father with the dignity, kindness and consideration they would have no-doubt shown their own father.

I really could not have asked for anything else from these wonderful people. You don't often get to witness pure human kindness like this and it's truly transformative to know that it still exists.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

They are just wonderful. They have done wonders for my husband.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband suffers from Parkinson's disease and has lived at Ashley Court for two years. the home is a pleasant environment for me to visit him regularly. It is well maintained inside and communal rooms have large windows which create good light and panoramic views of ground and beyond. The staff are friendly and supportive to us as a family, offering flexibility with meals and personal care, which allows us to take him out when health and weather conditions permit. Overall, despite this extremely frustrating illness, Ashley fulfils our needs very well.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My brother is in the home under palliative care. He has a GBM4 aggressive, untreatable brain tumour. The home and its staff have given us the knowledge that our brother is safe and pain-free. 24 hours per day during his final weeks. Although we have been spending many hours every day with our brother (there are only 3 of us siblings) the home care has allowed us to do some normal things like shopping and eating.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

This home is managed extremely well. Staff are well trained, very caring and always there to listen. Residents are treated with dignity at all times. Cannot fault any of the staff on all levels of service. Food is always hot and of excellent quality. Residents appear to be happy and altogether the home has an excellent atmosphere. Would not hesitate in recommending this home on levels. Senior staff are always there to listen, altogether excellent.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Took a little while to settle in but now feel settled in so much and consider it home. If it wasn't for the help from my sister and all the staff at Ashley Court I believe I wouldn't be here now. I have made some goods friends here and I am very content. I have regained my confidence since living here.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My father is content with his life at Ashley Court. He interacts with all of the staff who all treat him with care and consideration. The nursing staff are excellent and well qualified. They keep a close eye on him and refer him to medical care promptly when necessary.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have found the staff on all levels of service to be helpful on all matters regarding mother. She has received the very best of care I could hope for. They have been supported me during a very stressful time. I visit mum knowing if I have a problem they are ready to listen and offer support.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Activities. My life is confined to bed thus so far not ab;e to join in the arranged activities.
As a family we were well received and my wife. Being transferred from hospital my wife has been made very comfortable. The staff are extremely friendly, making it easy for her to feel at home. So far very good.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

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