Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.8 207 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.
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Care Provided by Ashley Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750

These prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements.

Contact Ashley Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashley Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gigy Johnson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (12)

Ashley Court Care Home Reviews (207)

9.8

Ashley Court Care Home has a Review Score of 9.8 (9.835) out of 10, based on 64 reviews in the last 2 years.
Over all time Ashley Court Care Home has 207 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashley Court Care Home
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Total of 207, showing 81-100
Review from S H (Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my father has made Ashley Court Care Home his home. I am really pleased and grateful how the team provide him with care. The menu is fantastic the staff clearly meet his needs.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you, it is lovely to hear that your father feels very much at home at Ashley Court with all the team.
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Review from K K (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashley Court Care Home staff have looked after my mum for nearly three years. Mum is very well cared for by the team of professional staff, who have also taken time to get to know the whole family which is very much appreciated! We don't know what we would have done without the team's support!
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you for your amazing review. We love to get to know all of you as well as we can, and I'm glad you feel supported.
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Review from Sue H (Wife of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How wonderful is this nursing home? My husband is a resident and due to his dementia will not settle to eat. Due to this the staff are being very vigilant - making sandwiches and providing fruit and cake throughout the day to give some encouragement. I am aware of this, as this has happened while we
are visiting.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you for this great review! It is lovely to hear that our staff are attentive, and your husband is getting the extra support with his dietary requirements.
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Review from Jenny J (Wife of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loved all staff.
I will be booking a bed.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you for the five-star review! It's great to see that you are happy across all sections of the home.
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Review from Julie S (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So friendly, staff amazing, always there, supportive, very clean, extremely high standard. I cannot praise high enough. Dad was scared, so were we, but we were put at ease and went home with new confidence. Thank you from the bottom of our hearts.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you for the fantastic review! I'm glad your Dad had these lovely words to say about our staff and that he enjoyed his stay with us.
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Review from Georgia F (Granddaughter of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely welcoming and friendly. They take the time to get to know all of the residents' friends and families.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you for your great review. We love getting to know each and every person that lives at and visits Ashley Court.
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Review from Susan M (Wife of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home clean and efficient. The staff are very kind and treat my husband with the greatest respect and care. They also care about me as a relative. It has been a great relief to me that he is so well looked after.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeMany thanks for your lovely review. I'm so pleased you find the care your husband receiving so positive; it's a pleasure to look after him. Kind regards.
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Review from Esther M (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise highly enough the care my mother receives at Ashley Court. From the office staff to nurses/carers and domestic staff. The level of care and attention is outstanding, making a difficult time for our family a lot easier with the knowledge that Mum is being so well looked after and cared
for. She really could not be in a better place.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you so much for your amazing words, we are so happy that you rate the care that Mum is receiving so highly, I will definitely be passing on your kind words to the rest of the team. Kind regards, Gigy
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Review from Carmen M (Daughter of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are so friendly and welcoming. They have made Mum very comfortable and seem to be very constructive in her care plan and needs. In the short time Mum has been a resident we are very pleased overall with the care and attention.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeMany thanks for taking the time to review. I'm so pleased that you are happy with the care that mum is given. It is a pleasure to look after her. I will forward your kind words to the rest of the tea. Kind regards, Gigy.
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Review from James G (Husband of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the care has been very good considering the difficult circumstances of the last two years.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeMany thanks for taking the time to review. It has been an extremely difficult time these past 2 years for the residents, staff, and of course our families. We hope to be through the worst and can continue to move forward. I will pass your kind words to the rest of the team. Kind regards, Gigy.
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Review from Gillian T (Friend of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ashley Court have provided the utmost care and attention to my friend during her end of life. They made her feel comfortable and cared for and nothing was too much trouble.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you for the wonderful 5-star review. The team work extremely hard to ensure the care, love, and support of every resident so it's lovely to hear.
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Review from John B (Son-in-law of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we enter we are always welcomed and made to feel safe and secure with all the testing. Very efficient reception. One member of staff in particular always answers our questions politely and is very informative. The newsletters are a great idea. The home is always clean and warm and the
staff are very friendly. I couldn't ask for a better home for Mum to be in.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you so much for your amazing 5-star review. The team work extremely hard to ensure the care, love, and support of every resident so it's lovely to hear that this is being recognised. I will most definitely share this with the team. Kindest regards Gigy.
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Review from Karen B (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Staff are excellent and friendly. They look after my mother so well, considering she is very difficult to deal with. I would recommend Ashley Court to everyone for their loved ones, as they get looked after well.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you so much for your glowing review we really do appreciate your kind words and support. It is pleasure to look after mum. Kindest regards Gigy.
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Review from V N (Daughter of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was cared for for 4 1/2 years. The care was excellent and constant even through the covid time when visiting was limited you could Facetime at any time. This showed the quality of care and dedication of staff who treated him as family. Thank you so much.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeMany thanks for taking the time to review at this difficult time. I know how hard it was on families to not be able to visit their loved ones during Covid so I very much appreciate your comments. It was a pleasure to care for dad for the past 4 1/2 years his presence within the home is sorely missed. I wish you and your family well. Kindest regards, Gigy.
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Review from J H (Daughter of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Ashley Court for 14 months. The care Mum receives continues to be excellent. Staff are kind and caring. Management and Admin staff are helpful, supportive, and always available to discuss/answer any questions. The nursing care is attentive and it is reassuring to me to know Mum's
GP surgery and Ashley Court have a close working relationship.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeMany thanks for your lovely review. I know it is hard when a loved one has to go into care, especially at this time, we are so glad you are happy with the care that mum is receiving. I will share your review with the rest of the team. Kindest regards.
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Review from Patricia C (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was extremely fortunate to spend her last few weeks at Ashley Court, where she received excellent nursing care from professional, kind and sympathetic staff. Nothing was too much trouble, and communication was very good at all levels. The nurses were skilled, knowledgeable and always had time
to talk. Whenever my other wanted to chat or have her handheld, someone was there for her. But it is far more than that; it is a place where my mother died peacefully surrounded by people who gave her wonderful, loving care. I am eternally grateful for that. Thank you.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeWhat a beautiful review. Many thanks for taking the time to write, especially during such a difficult time for you. It was a pleasure to look after mum; she was a lovely lady who made a big impression in such a short time. I wish you and your family well and you continue to be in my thoughts. Kindest regards.
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Review from S E (Son of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family feel very lucky that our relative was so comfortable in the last few weeks of his life. He always seemed very comfortable and relaxed. We would like to thank the team very much.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeMany thanks for your lovely review, it was a pleasure to look after dad during his final weeks. I wish you and the family well. Kind regards Gigy.
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Review from Jennefer S (Wife of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I recently celebrated our 50th Wedding Anniversary and because of COVID couldn't have the party that I had hoped for but the staff went out of their way to make it a special time for us. They made an area in the garden where myself, my husband, son, daughter-in-law, and 2 grandsons could
meet. There were banners, balloons, pictures, and snacks. It made the day very special. I would like to say a huge thank you.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeThank you so much for taking the time to review, we were so thrilled to arrange this for you considering what we've all be through it was nice to have a celebration. Hopefully next years celebration will be bigger and even better. Kindest regards Gigy
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Review from S B (Daughter of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Ashley Court Care Home and have peace of mind knowing my mum is being cared for by excellent staff and in a secure and caring environment.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeMany thanks for your lovely review. It's a pleasure to look after mum so I am so pleased that you feel the care given to mum is excellent. I am so glad that you can come in and visit mum regularly, it's been so lovely welcoming all the families back so long may it continue. Kind regards Gigy.
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Review from Christine B (Niece of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my aunt during her final years was exemplary. When Covid-19 hit last year, your staff became her family and took great care to keep us up to date with her care and FaceTimed when you could.
Reply from Gigy Johnson, Manager at Ashley Court Care HomeMany thanks for your lovely review, we are so glad that you felt the care given to your aunt during her final years was great. Covid has been very hard for all our families especially with loved ones nearing the end of their lives and not being able to visit. I very much believe we are all one family and treat all our residents as if they were our own. Thank you again for taking the time to review. I wish you and your family well. Kind regards Gigy.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Ashley Court Care Home is calculated as follows: ( (644 Excellents x 5) + (105 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 759 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 64 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”

Ancy

Ancy Shaji

Job Title: Deputy Manager Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Court Care Home to verify any information. View our terms and conditions. Ashley Court Care Home has an Enhanced Service - more info.