Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.8 200 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750

These prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gigy Johnson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (12)

Ashley Court Care Home Reviews (200)

Total of 200, showing 101-120
9.8

Ashley Court Care Home has a Review Score of 9.8 (9.844) out of 10, based on 64 reviews in the last 2 years. Over all time Ashley Court Care Home has 200 reviews.

Overall Experience

  • 169
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Date Published

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Review from M R (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a comfortable and well-managed home and the staff have the resident's interests at heart. I am very pleased with the care that my father is receiving and it is very reassuring to know that he is in such safe hands.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for taking the time to write a review and for your lovely comments which I will pass on to the rest of the team.

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Review from B S (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having a loved one enter the full-time residential care system is extremely traumatic for all involved. Ashley Court has proven to be a steady hand at this difficult time. The staff have always been accommodating to requests, polite and helpful.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your time in completing this review, I will share your feedback with the team.
Kind regards
Gigy

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Review from Pam T (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident here. He is well looked after and his health has improved. I'm not so worried about him now. The staff are friendly and helpful.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks, Pam for your time and glowing review, I will share this with my team.
Kind regards
Gigy

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Review from Anthony M (Friend of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been in lockdown and this was my first visit. Everything was just as before but there was the added problem due to Coronavirus. However, there was no need to have worried about anything as lockdown had been managed and people can now visit, under certain conditions. So congratulations must
be offered to all at Ashley Court, from the top down, working under very difficult circumstances and coming out with no infections. So thank you, everyone.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks, Anthony for your glowing review, the team has worked very hard during this difficult time and we are delighted to hear your feedback. I will be sharing with the rest of the team.
Kind regards
Gigy

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Review from Jane E (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care is exemplary.
The Covid-19 crisis has been a challenge that Ashley Court has coped magnificently with. One member of staff has set up an excellent communications email, Facetime calls and garden visits.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you, Jane, for your amazing feedback, I will share with the rest of the team.
Kind regards
Gigy

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Review from Sarah B (Partner of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my partner today, as they are now allowed visitors at a distance, all the rules were strictly applied. I was very impressed with the way the rules were strictly applied and the kindness shown to both of us. It was lovely for both of us to see each other again. The care couldn't have been better.
My partner looked in good shape and well cared for.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you, Sarah, for your lovely words I will be sharing this with the rest of my team.
Kind regards
Gigy

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Review from C R (Son of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in for, unfortunately, a short stay. Very clean, very professional, and lovely staff. I cannot fault them, and wish them all the best.

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Review from G Y (Wife of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous experience. Fabulous staff. Very caring and found hotel food delicious.

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Review from Paul O (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management take a caring and responsive approach to residents and guests. My father is well looked after and is happy at Ashley Court telling this to all he meets.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you, Paul, for your comments, we are glad that you and dad are happy here. We value your feedback and will share with the team.

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Review from Simon D (Grandson of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was very ill in hospital and was told by the discharge team she needed to find a care home. We were given a list of three and for obvious reasons, we were very nervous because it was a first for all of us. Having visited all three care homes Ashley Court stood out head and shoulders above
the rest with the main difference being the level of care shown during our visit. My Grandma became a resident in November and stayed for six weeks before she finally passed away. I have to say in those six weeks all the staff and management looked after my Grandma with the utmost dignity and treated her as one of their own. I visited the home at least three times a week and on every occasion, she was up, washed, dressed and ready for the day where I'm guessing for someone in their latter years it could have been easier for her to stay in bed. I having nothing but great things to say about this care home and I'd like to say a personal thank you to the manager and her team for just being amazing.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Many thanks for your time completing this review, your comments are highly important, we are so happy that we managed to make a difference to your grandmas final days. I will be sharing your positive feedback with the rest of my team.
Once again many thanks.

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Review from P S (Husband of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your valuable feedback. I will definitely share this with my team.

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Review from J D (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came here eight days ago from hospital. I was upset and worried for her, but there was no need to worry. She has settled in well and looks so much better in herself. The staff are very friendly and helpful and always keeps us informed.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your valuable feedback. What an excellent report. I can assure you that we thrive to provide outstanding care.

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Review from T S (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, friendly, caring, clean home who have provided 1st class nursing respite care for my mother on "Bronte" following surgery. Many many thanks to all here.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks Tracy for your highly valuable feedback.

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Review from Alan R (Husband of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An unfortunate "hiccup" initially was satisfactorily dealt with by all staff starting at the top. Family and friends are happy, my wife could not be in any better accommodation - please keep up the good work.
Her birthday arrangements prove your sincere care and feelings.

Reply from Gigy Johnson ., Manager at Ashley Court Care Home

Many thanks Alan for your valuable feedback. I highly appreciate your time in completing the review.

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Review from J D (Respite Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my 2nd stay in the home. Only here for respite so left to my own devices, could come and go as I pleased on days that I was not at the hospital for dialysis. Although I did not need care, what I observed to other clients was excellent. Never smelt unpleasant odours as every corridor has
perfume spray and kitchen/laundry is done in the basement. Staff are all pleasant.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for completing the review. Your feedback is very important to us.
Many thanks.
Manager.

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Review from Cezary B (Stepson of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice members of the staff.
Good food.
Nice, big room.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Hi Cezary, Many thanks for completing this survey. Your feedback is important to us. Kind regards, Home Manager

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Review from P W (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care our mother receives and her room is always warm, tidy and clean. The staff are very polite and always speak and let us know if mum requires anything or if her health is poor or she has been visited.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your time in completing this review. Your feedback means a lot for us the Team here at Ashley Court.

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Review from Joseph N (Brother of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the level of care was outstanding. The staff were so kind and helped him in every possible way.

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Review from W T (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kindness towards residents and family. All staff are approachable and always willing to listen and help. Family are made to feel 100% involved in decisions made for Dad.
Dad has been treated with kindness and dignity. Family always welcome.

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Review from E C (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. They are all so caring and kind to my mother. The activity staff are equally fantastic organising entertainment for everyone.
Recently had a new cook and the food is excellent.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 64 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Ashley Court Care Home is calculated as follows: ( (649 Excellents x 5) + (100 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 758 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 64 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 21 hours ago

We provide permanent and respite accommodation for individuals with nursing, respite, palliative, and nursing dementia needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”

Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Court Care Home to verify any information. View our terms and conditions. Ashley Court Care Home has an Enhanced Service - more info.