Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.8 200 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750

These prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gigy Johnson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (12)

Ashley Court Care Home Reviews (200)

Total of 200, showing 121-140
9.8

Ashley Court Care Home has a Review Score of 9.8 (9.844) out of 10, based on 64 reviews in the last 2 years. Over all time Ashley Court Care Home has 200 reviews.

Overall Experience

  • 169
  • 30
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Date Published

200
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Review from C S (Partner of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the care here on the grounds of their caring ways with the most difficult of people. I am always welcomed with a smile when I visit.

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Review from J S (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care, first class. Clean everywhere. The staff are always welcoming.
My relative is encouraged to sit with other residents rather than stay in her room.

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Review from Timothy B (Son of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, efficient, careing and tolerant of my relative.
Something could be improved in the laundry, mixing up and a lot not ironed.

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Review from T H (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived here in September 2018. The staff have been so helpful and very friendly and have made my mum's stay at Ashley Court very comfortable.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for the review and the good comment.

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Review from A B (Niece of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family are very pleased with the care and friendliness in this care home. The room is a lovely size. My Auntie loves it here. The staff really look after her so well and nothing is too much trouble. The activities that are put on are fab.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for your time to review us and for the good comments.

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Review from S B (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a happy short stay with excellent and care attention.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for the good comments.

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Review from I G (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was in care at Ashley Court for about 4 years until her recent death. We found the facilities and staff to be much better than the lead alternative and our mother was very well cared for throughout, with attention to detail and good communication with the family. Despite her difficulties,
she remained very happy while at Ashley Court.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for your kind review.

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Review from Phil B (Son-in-law of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the attention and care given to my mother-in-law.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for your kind review.

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Review from D B (Niece of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. All the staff are very caring and keep you updated on any information. The facilities are fantastic and the rooms are clean and spacious. I would recommend this care home to anyone. You are all amazing.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thanks for your review and good comments.

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Review from K C (Friend of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was kept comfortable and well looked after. He always commented on how nice the staff were.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for your kind review and good comments.

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Review from S B (Sister of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very nice and clean. The staff are lovely. They look after my sister really well.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for your kind review.

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Review from D B (Husband of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In contrast with previous experiences of care homes, this was like moving my husband into a loving, caring family where his every need was anticipated and his personal feelings respected.
I have no concerns when I have to leave him after a visit.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you so much for reviewing us and thanks for your good comments.

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Review from R F (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care and attention.
Always there to help and very friendly.

Reply from Rachel Bedford, Manager at Ashley Court Care Home

Thank you so much for this excellent care review.

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Review from J M (Wife of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything in the home is great. I love my husband being here. A1*

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Review from Carolyne M (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very poor service with regards to a resident with dementia. Home claims to be a specialist dementia care home, I have seen no evidence of this. My father has vascular dementia and unfortunately refuses personal care. Staff have not done anything about this and allowed him to become more and more
unkempt and sleep in filthy clothes. I have to provide this care when I visit. Last Saturday I discovered there is an NHS Intermediate Dementia Care Service for this type of situation, I have referred my father to them. Why didn't the staff at the home inform me of this service? Why have I had to find out about it and make the referral myself? They are not pro-active and I do not feel that they are especially 'caring'. Items also constantly go missing from his room and often cannot be found, item in point his wallet with money in it that was never found. Also, certain items of clothing go missing, he has no underpants, despite my writing his room number with a special pen on the labels of all his clothing.

Reply from Ancy, Deputy Manager at Ashley Court Care Home

Thank you for your feedback. We have taken your comments on board and we will organise a meeting between yourself and the dementia specialist services who are currently supporting the home towards your father’s care and have been involved for a significant time, to ensure you are up to date with their input. I will be very grateful if you could approach us to make us aware of the items missing so we can assist with this matter.

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Review from H G (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care and attention my dad receives at the home.
The staff are friendly and professional.

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Review from N A (Son of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very efficiently run care home where my father feels very comfortable and well looked after. We are regular visitors to the home and the top floor projects a calm and positive atmosphere (which includes the activities team). The food always looks appetising and the tea and cakes are always welcome
when we visit. The only surprising issue is the lack of a Manager but I trust that will be resolved soon.

Reply from Ancy, Deputy Manager at Ashley Court Care Home

Thank you for your review about our home. I am pleased to confirm a new manager has been appointed and will be joining us in April.

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Review from J P (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and kindness showed to my mother during her rehab after a fall.
She was looked after by everyone with respect and a good manner and she enjoyed much laughter.
It was wonderful to be free to come and go, visiting her at any time of the day.
Thank you.

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Review from Barbara L (Friend of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen on my 3 visits I think the standard of care is excellent. There is always staff available and the staff seem so caring. The bedrooms are comfortable, spacious and well planned.

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Review from M W (Nephew of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely. My uncle is looked after well.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 64 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Ashley Court Care Home is calculated as follows: ( (649 Excellents x 5) + (100 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 758 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 64 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 21 hours ago

We provide permanent and respite accommodation for individuals with nursing, respite, palliative, and nursing dementia needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”

Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Court Care Home to verify any information. View our terms and conditions. Ashley Court Care Home has an Enhanced Service - more info.