Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.8 200 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750

These prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gigy Johnson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (12)

Ashley Court Care Home Reviews (200)

Total of 200, showing 161-180
9.8

Ashley Court Care Home has a Review Score of 9.8 (9.844) out of 10, based on 64 reviews in the last 2 years. Over all time Ashley Court Care Home has 200 reviews.

Overall Experience

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Review from V B (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashley Court Care Home has been exemplary in showing care for my mother after she had a stroke. The staff are kindness itself and she has made considerable improvement under their care. She has a lovely room which is always kept very clean and fresh and there are always kind touches like keeping her
plants watered!

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Review from Marion M (Wife of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Ashley Court Care Home for the last three weeks. He has settled well. I am very impressed with the standard of care he is receiving. The home is very clean and smells fresh.

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Review from D P (Brother of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was a resident here for 3 months for end of life care. He had a sunny, bright room with cheerful caring staff. As a family, we could not have asked for more. Thank you to all staff for showing such care and dignity during a very difficult time.

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Review from Michael W (Husband of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and premises are excellent. I have no complaints whatsoever. If I ever have concerns there is always someone on hand t consider them. Above all, the staff, both nursing and caring, are very kind.

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Review from C G (Wife of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not happy with the laundering. Not happy when I find my husband in other people's clothes. Not often, but it does happen.

Reply from Lizzie Burgess, Marketing Manager at Ashley Court Care Home

We are sorry to hear that you have concerns regarding the standard of laundry service provided at Ashley Court.
Now you have made me aware of your concern and after our discussion, I am pleased to say we have been able to address these issues and have put actions in place.
Please feel free to make us aware of any concerns you may have, so they can be addressed promptly.
I am pleased to hear that you are more than happy with the level of care provided and that the staff are excellent, and that you would highly recommend Ashley Court to others.

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Review from C N (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderfully supportive home and all staff had huge empathy with residents and family members. I was always made to feel welcome whenever I visited and offered a cup of tea! The home is immaculately clean and the standard of care could not be better. The patient staff ratio particularly impressive.
A very warm and caring environment.

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Review from Heather S (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here since December 2012. She has been very happy here and is always well looked after. All the staff have shown great kindness and understanding during her time at Ashley Court Care Home.

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Review from Graham H (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother and all the other residents receive. The staff are well trained, attentive and create a happy environment for all. Various activities are provided to engage the residents. It's a happy home!

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Review from D B (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Ashley Court from hospital, the family found them to be most caring and understanding of my father's care. Unfortunately, my father was only there for a week and a half before he passed away, but during his time there he was very well looked after and I would recommend Ashley Court.

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Review from Marion S (Cousin of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin had been here in Ashley Court for 4 years and had been very happy here, well looked after by caring friendly staff.
Also, my cousin always said how content she was there.

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Review from S W (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, helpful and kind. Home clean and tidy to very high standard. Food very good. Staff are also very friendly to us as visitors, which is comforting to us and knowing mum is being well looked after.

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Review from S G (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that the staff do all that they can, because my father is nearly always in bed because of pressure sores. He does seem to injure his arms a lot because he is always on the move, even in bed.
He thinks he is at work even though he is in bed and cannot walk away anymore which makes it difficult
for the staff because he thinks they are trying to stop him from working.

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Review from Margaret G (Sister of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Ashley Court for 2 1/2 years where she has found love and care from every member of staff, from kitchen staff through to nursing care.
This has truly been home from home for her and she has been extremely happy.
Sadly she has just passed away but even in their sadness
at losing her they could not be faulted. They were caring and organised and treated arrangements and family with dignity and love.
I would like to think that if I ever needed residential care I would be placed in a home like this one.

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Review from Joan C (Wife of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to residents is first class. Management and carers are extremely caring and friendly. They treat the residents like family. They show great respect and kindness to all residents. It is heartbreaking to have to place a loved one in a home and it is reassuring to see the care and support
given to residents and resident's relatives. I visit my husband every day and it is comforting to see he is receiving the best possible care.

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Review from Julia C (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashley Court since November 2017. I have been extremely impressed with the facilities and the care and support provided to my mother is first class. Ashley Court provides a homely and caring environment which I would have no hesitation in highly recommending. It is such
a comfort to me to know my mother is being well looked after.

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Review from Joy M (Wife of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took us a long time to find the right home for my husband, but we knew this was the one. He took a time to settle and is now very happy. All staff are great. My husband loves the food. I'm very happy that he is here, safe and sound.


Many thanks.

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Review from Sally W (Mother of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was a little worried at putting our daughter into care. Ashley Court and the staff were wonderful. She could not have been better cared for. We are so grateful.

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Review from Gill T (Daughter of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved to Ashley Court where he is now a resident. Although he has deteriorated with his health, the staff have shown so much care and understanding towards him and his needs. They are also so supportive with us all as a family, showing us compassion and strength.
I would not
hesitate to recommend Ashley Court to anyone who is looking for 'outstanding' care for an elderly relative.

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Review from Jo M (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were told by the hospital that Mum needed to go into a acre home. I am so glad that we chose Ashley Court. All the staff are really lovely and the staff to resident ratio is fantastic.
They can't do enough to help you.
Mum is gluten free and they have even got special biscuits in just for her.
Well
done to everyone.

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Review from Sue B (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident in Ashley Court Care Home for 2 and a half years. The care she received was excellent. The staff were caring, kind, considerate and my mum was treated with dignity at all times. The home is bright and airy. The activity staff were wonderful. I will definitely recommend the home.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 64 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Ashley Court Care Home is calculated as follows: ( (649 Excellents x 5) + (100 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 758 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 64 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 21 hours ago

We provide permanent and respite accommodation for individuals with nursing, respite, palliative, and nursing dementia needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”

Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Court Care Home to verify any information. View our terms and conditions. Ashley Court Care Home has an Enhanced Service - more info.