Kirkwood Court Care Home

Kirkwood Drive, Kenton, Newcastle upon Tyne NE3 3AX

Kirkwood Court is a purpose-built care home set in the town of Kenton, a stone’s throw from the bustling city of Newcastle upon Tyne. The home manager of Kirkwood Court has many years’ experience of running a care home. Together with her dedicated team she is able to deliver the care you need 24 hours a day. Her aim is to value each and every individual who comes to stay at Kirkwood Court and to ensure their every need is attended to.

The home is organised across three floors with spacious living accommodation comprising of several smaller lounges and dining areas. Like all HC-One care homes, Kirkwood Court is decorated throughout to the highest standard. The bedrooms are large and well-equipped and most come with en-suite facilities. All of the facilities you might expect and some you might not, such as plasma televisions in the lounges and in some of the bedrooms, a beauty salon, direct dial telephones to every room and unlimited WiFi access.

As well as having a beautiful interior, Kirkwood Court boasts fabulous landscaped gardens and outside sitting areas for residents to enjoy activities or a simple stroll in the fresh air!

Group: HC-One

Person in charge: Georgina Burliinson (Home Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Day Care • Respite Care • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kirkwood Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Kirkwood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Kirkwood Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.549 for Kirkwood Court Care Home is calculated as follows: ( (185 Excellents x 5) + (75 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 286 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kirkwood Court Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 20 Reviews ÷ 14.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Kirkwood Court Care Home has a Review Score of 9.5 (9.549) from 24 Reviews


Average Ratings

  • Excellent
    17
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kirkwood Court Care Home?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    3
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kirkwood Court Care Home

  • Daughter of Resident/Service User
    12
  • Granddaughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Father-in-law of Resident/Service User
    1
  • more

It was our first choice from three local care homes. It's comfortable and secure warm and friendly. Could do with chairs that help raise residents from them.
Only one niggle when evening meal comes the meat or poultry is hard or dry.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Clare Sheehan, Care Advisor at Kirkwood Court Care Home responded to this review on 06 Mar 2018:

Thank you for the positive comments made in respect of your experience at Kirkwood Court. In response to your comments where you feel we could improve, we have reviewed our protein products with the Chef and we will seek feedback from Residents living in the care home. Our Residents who require specialist equipment are assessed and where required this is supplied.

Lovely decor and kept very clean. The majority of staff are kind and helpful and really looked after my mum in the 4 months. She was there until her needs became more that of a nursing home. Do feel it was understaffed and that did impact on how quickly they could help her.

How likely would you be to recommend Kirkwood Court Care Home? Likely

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Average Rating:   4.1 out of 5

Clare Sheehan, Care Advisor at Kirkwood Court Care Home responded to this review on 02 Mar 2018:

Thank you for taking the time to give feedback about Kirkwood Care Home and it is great to hear your positive comments. We do thoroughly assess staffing levels required, to ensure we have sufficient staff to meet the needs of all Residents, but apologise if you felt that any delay was experienced.

Can not fault the care home at all. Excellent staff and management who listen. Really care about the residents and about their needs. Food very nutritious and excellent quality.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care home. Can't fault anything. Friendly staff who are extremely professional. Spotlessly clean. Amazing home cooked food. Definitely, home from home.
I think the care home management team are a cut above the rest.
All staff are more than happy to go the extra mile for their residents and also relatives.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care is given to my mother especially when she has been upset or paranoid (due to dementia). Excellent communication with the care home.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My nana became a resident of Kirkwood Court in North Kenton, they were great with her. I would like to thank them all for looking after my nana before she passed. Thank you again.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I feel that the home is not as good as it was when my mother first became a resident 3 yrs ago. The home had more staff then, 3 carers and a senior carer every day. Now when I go in, it's not very often that there are more than 2 carers and a senior. Therefore personally I think the home is understaffed for the amount of care that the residents need, the carers they have far too much paperwork to see to, which takes the time away from the care of the residents. Also then I was very impressed with not just the care but also the activities that were taking place every day, but sadly that also seems to be no more. Again it is not very often activities take place like it used to. Hopefully, these are just hiccups and the standards return.

How likely would you be to recommend Kirkwood Court Care Home? Neither Unlikely or Likely

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Average Rating:   3.7 out of 5

Claire Hurworth, Careline Manager at Kirkwood Court Care Home responded to this review on 20 Nov 2017:

Thank you for your review, we appreciate all feedback received as it helps us to improve our service where required. The ground floor is for residential residents and we expect and indeed promote a certain level of independence. There is a maximum of 25 Residents and we have always allocated a senior carer and two care assistants to this floor, even if there is a reduction in the occupancy. Staffing levels are measured against the dependency of the Residents and when there are more Residents with higher dependencies, we put an extra member of staff on the ground floor to help - this may be just in the morning, around meal times or on some occasions for the whole shift. This has occurred more so lately than in the past, as we have had an influx of new Residents. The staffing at night is sometimes increased from two to three, and we have a good relationship with the local colleges and universities so it is rare that we do not have a student on work placement too. We have struggled to recruit to our Wellbeing Coordinators maternity leave, however, the care staff have been working very hard to entertain those Residents who do want to take part. We have had some wonderful entertainers visit the home, and we have regular armchair exercises, sing alongs, rookie golf, weekly bus trips and the students do a lot of one to one reminiscing. Our planned Christmas program of activities is exciting and sure to please. We do hope this puts your mind at rest, however, please do speak to the Home Manager should you require further information or assistance

For a number of needy residents, this home is (and has been for some time) understaffed. Too much paperwork for staff to give priority attention to residents.

How likely would you be to recommend Kirkwood Court Care Home? Likely

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Average Rating:   3.3 out of 5

Secure home - not able to wander in or out. Clean and comfortable. Staff good and helpful. Residents always appear content and well looked after. My mother was a resident several years ago and my husband and I use a chiropody service they provide. We now have been involved for over 15 years.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Excellent overall care, with lovely staff.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Really lovely care home. Very clean and very friendly. Everyone speaks as they pass you and always very polite if you ask about anything. My granddad is very well cared for here.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Unfortunately, there has been a change of ownership of the home which resulted in a large turnaround of staff which has been unsettling to the residents. Overall, the home is clean, food is acceptable and the staff are very helpful and pleasant.

How likely would you be to recommend Kirkwood Court Care Home? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

My mother has recently gone into care at Kirkwood Court. Our family is most impressed at the standard of service we have received from the care home.
Management staff dealt with my mother's application for care in the most professional manner.
And since entering the home the care staff have been exemplary in welcoming her and facilitating her settling, in what by any standards is a traumatic experience after her long stay in hospital.
Long may this quality of service continue.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very nice place. Staff are friendly and professional. They all work very hard but still have time to help you.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have lived in Kirkwood Court for about a year. It is my home and it's great, I love it. I have made lots of friends and the staff are all very nice, they look after me. I go on trips on the bus to different places. Food is lovely and I'm eating too much. I would recommend living here.

How likely would you be to recommend Kirkwood Court Care Home? Likely

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Average Rating:   4.7 out of 5

The care home is above and beyond my expectations. The staff have been amusing in their and care towards my father. We have had a difficult time of late and they have helped in every way they possibly could. The home is immaculate and the food is fabulous, I have been very happy with Kirkwood Court. The lady on the second floor has been an absolute godsend to us all

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since my grandmother has been in Kirkwood Court she settled in very well. Care staff and management staff are wonderful and always there to help. It is a very clean and well presented. Food is excellent. I would recommend highly a really good home.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Thanking you all for all of your kindness, you are wonderful people. Lots of love.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

You are good people, the food is excellent. The staff are very helpful and the manager.

Thank you very much for caring of me, I have made lots of friends at Kirkwood. My favourite is the entertainment.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My great-uncle was very independent and became very depressed following a diagnosis of Alzheimer's as he couldn't cope on his own anymore. He eventually agreed to a week of respite care. Although we were not close I was lucky enough to have the opportunity to visit when he was staying at Kirkwood Court. It wasn't until recently when I visited another care home that I realised how lucky my great-uncle had been. On my visit, I was greeted by the Manager who offered me a coffee and took me to his room. It was lovely, well decorated, clean and tidy, just like the rest of the home. He was never a joiner, and I was very surprised that he agreed to go to the dining room when a carer came to get him for tea. He looked really well and happy. There was great banter between the staff and the residents. I wanted to write a review as a thank you to the Manager and the fantastic team as this was the last time I saw my great-uncle and because of this, I can remember him at his best.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lovely home very clean. Housekeeping staff are brilliant. Caring staff are brilliant, friendly and nothing is a bother. The are a great example for the caring profession.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

When mum went into the home we ordered 'tags' for her clothes for when they were to be laundered. She has been in the home for three months and she is still awaiting the 'tags'.
Otherwise, she seems quite happy and is now getting to know the staff.

How likely would you be to recommend Kirkwood Court Care Home? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

Claire Hurworth, Careline Manager at Kirkwood Court Care Home responded to this review on 15 May 2017:

We endeavour to supply laundry tags as soon as we have new residents but have experienced some difficulties with our current supplier, this is being investigated and we expect this to be resolved shortly. We work hard to manage residents laundry to a high standard and in this circumstance offered the family a full refund to purchase tags at their chosen supplier.

Telephone messages could be passed onto our relatives as they worry if they don't know why we aren't visiting. Apart from that, everything is fine.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

The carers at Kirkwood Court are excellent. Caring for the elderly is a demanding and often financially unrewarding job. Yet the carers at Kirkwood Court have been nothing but kind, thoughtful, compassionate and lovely to my dad.
I visit my dad most days, having been his main carer for many years and I am always conscious of the care my father is receiving and watching the attitudes of the carers and other staff.
I cannot praise the staff highly enough, from caring, catering, housekeeping and laundry, all the staff are brilliant.

How likely would you be to recommend Kirkwood Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

April 2012

Food Hygiene Rating 5

Recipient: Kirkwood Court Care Home

Date: Sunday 22 Apr 2012

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kirkwood Court Care Home