Kirkwood Court Care Home

Kirkwood Drive, Kenton, Newcastle upon Tyne NE3 3AX
Review Us
9.6 90 Reviews
  • Kirkwood Court Care Home, Newcastle upon Tyne
Situated in the peaceful, residential area of Kenton, Kirkwood Court Care Home offers personalised residential and residential dementia care to older people.

The friendly home offers beautiful en-suite bedrooms, comfortable communal areas and hair salon. The premium rooms offer patio access to the lovely garden area, perfect for afternoons spent in the sunshine.

Kirkwood Court has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Kirkwood Court, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Kirkwood Court and the team is dedicated to supporting residents in building strong relationships in the Kenton neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Kirkwood Court to provide the kindest care possible to all residents.
Show Kirkwood Court Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1184

These prices are only a guideline, please contact Kirkwood Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Stewart (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)

Kirkwood Court Care Home Reviews (90)

9.6

Kirkwood Court Care Home has a Review Score of 9.6 (9.640) out of 10, based on 15 reviews in the last 2 years.
Over all time Kirkwood Court Care Home has 90 reviews.

Overall Experience
  • 68
  • 19
  • 3
  • 0
  • 0
Date Published
  • 90
  • 3
  • 7
  • 15
  • 75
Reviewer Connection to Kirkwood Court Care Home
  • 38
  • 10
  • 10
  • 6
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 1-20
Review from C T (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the care home for almost 3 years. She settled in well and the staff were always courteous & helpful. However, more recently, I have had a concern regarding a lack of communication with regards to issues with Mam. I have not been informed of medical issues and previous requests
for appointments to be made for Mam in relation to opticians and hairdressers have not been actioned. I do feel Mam receives good care and there are many activities to join in with.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Kirkwood Court Care Home

Thank you for taking the time to share your experience of Kirkwood Court. We are pleased to hear that your mother has settled in well and that you feel she receives good care from our kind and dedicated team. It is also lovely to know she enjoys taking part in the activities we offer. We are sorry to hear about your concerns regarding communication. Following our recent conversation, we have made sure that all relevant staff are aware of the importance of keeping you updated, and this is now reflected clearly in your mother's care plan. Your feedback is very much appreciated and will help us continue to improve the service we provide.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Granddaughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nana loves living at Kirkwood. She feels safe and calls this place her home.
I feel great knowing I can leave my nana here and she is well looked after and safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Staff & carers was happy here, but just not home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison B (Stepdaughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My step father has been in the home for 2 years now, and we were happy to leave him here, knowing he was going to have the best care needed. The staff are amazing and treat everyone with dignity and care. He enjoys the food, only thing he complains about is the battered fish and chips. So overall 5
star. Thanks to everyone for taking care of him its much appreciated. xx
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen R (Son of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coffee morning excellent, very nice food staff really good as always. Mam enjoyed herself.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy T (Son of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father became a resident at Kirkwood Court at the start of February 2025 and as a family we couldn't be any happier with the care he is receiving within the care home. The staff and management always have a welcoming smile on their faces, the building is always spotlessly clean and my father, who
is now 93 years old is being looked after with the utmost compassion and care by such wonderful, friendly caring staff. Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim H (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say the quality of care for the residents at this home is first-class. My dad has been a resident for over 18 months and the staff are brilliant with him. The home is beautiful and gardens are lovely. The activity coordinator is fabulous (Dad baked his first cake, he's 90 next year).
Nothing is a problem for the staff and they're always there to help. Thank you for caring for my dad as it's so reassuring knowing he is well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert G (Nephew of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The big issue for our family was getting my aunt settled. She had lived alone for 40 years and coming into residential care was a very big change. Now in April, she is quite well integrated and starting to appreciate the activities and the companionship of other residents. In particular, she feels safe
and comfortable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley W (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kirkwood Court is a fabulous care home. Staff are always courteous and kind. Noticeably a particular staff member always works her magic as an activity coordinator keeping everyone entertained. Never had an issue of any kind with my dad in this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine R (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The floor where my mum now lives at Kirkwood Court is a unique place. It is somewhere where one feels safe, can grow in different ways, have fun, enjoy friendships or be nurtured during challenging times. All the staff are exceptional. As Mum tells me every day when I call from Canada, where I now live,
"everyone is so kind". Being here allows one to be the best version of themselves. Celebrating Mum's 100th Birthday here was the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dennis B (Husband of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After 18 months of visiting the home and spending six to eight hours per day there, it seems to me that staff spend a great deal of their time filling in residents' files when their time could be better spent looking after the residents themselves. Cleaning is also a cause for concern, for example,
beds are not moved to clean underneath, bins in toilets are not emptied and beds are left un-made all day. I think that the staff do a wonderful job and 90% of them are caring and hard-working, unfortunately, paperwork seems to be one of the top priorities whereas the uppermost priority should always be the residents (please sort out or upgrade paperwork issues).
Reply from Julie Caygill, Hospital Liaison Team Administrator at Kirkwood Court Care Home

HC-One have introduced a new care planning system coming into place this year which will allow the whole team to spend more time with the residents due to its efficiency and allow the whole team to document any care or activities in real time without the need to sit down and physically write this. To support this our colleagues are having to do the “background” work which is what you are experiencing now. We hope this will be completed by the end of January.

In regard to the cleanliness of the home, I have completed an infection control audit and have some actions to work through with the team that include some of the concerns you have raised in your feedback. These are currently being addressed.

I hope you feel this addresses your concerns. Should you have any further concerns please feel free to speak to either our Interim Manager supporting Kirkwood Court during the Manager’s current absence or our Deputy Manager. Thank you again for your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan H (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Kirkwood Court Care Home for a year now and from the warm welcome she received on day one, up to now the care and support she has received from all members of the team has been exceptional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine M (Daughter of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Kirkwood Court for ten months now, and she is well settled. She is very happy with the care she is receiving, she enjoys the food, and I know she is safe. I have only two occasions when I have had a slight concern, and these have been dealt with immediately and effectively.
I have
no hesitation in recommending Kirkwood Court to others - and did so just last week!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Daughter-in-law of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the care provided is excellent. There are lots of activities at Kirkwood for the residents to be part of if they desire. The food appears to be good. There could be more regular tea trolleys in the afternoon.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Kirkwood Court Care Home

Thank you for the time to complete a care home review for Kirkwood Court. I am happy to hear that your experience has been good and that the well-being coordinator is providing a great service. There are tea trolley’s morning and afternoon at both 11 am and 3 pm between meal times, the staff are always happy to provide further cups of tea/coffee and snacks if residents wish.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mick M (Son of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Another good month - plenty of activities going on this month - Guy Fawks, Halloween and now Christmas decorations.
Staff all friendly, and a homely home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Quite recently, obviously not enough members of staff, often agency people who do not know the resident. Most of the agency carers are foreign and communication is difficult. Hopefully, this situation will improve.
Loving the lovely garden.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Kirkwood Court Care Home

Thank you for taking the time to complete a care home review and highlighting the areas you feel we could improve on. Whilst we do use some agency care staff we book with the same agency who provide the same care colleagues thus ensuring consistency and continuity of care. At Kirkwood Court, we pride ourselves on having a very diverse staff team from different ethnic backgrounds. Recruitment has been difficult recently but we nearly have a full team who will be joining us shortly once pre-employment checks are completed and a robust induction has been held with our new colleagues. Once again thank you for your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My arrival and stay at Kirkwood has been very good. Nothing is excellent, but the home and staff have been very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John T (Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience living in my care home has been very good. Treatment has been excellent, treatment has been very, very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona S (Daughter of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has only been a resident in Kirkwood Court Care Home for one week but in this short time, the care he received is second to none. From the initial meeting with the manager, who is herself a very professional and caring person, to his initial first day with his introduction to the staff members.
The staff are the most caring, friendly and lovely people I have met and are a credit to the care home. We, as a family, are so pleased with the care and compassion he has been given and hope he has a long and happy stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith R (Daughter-in-law of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my mother-in-law went into Kirkwood, the relief and happiness were immense. The wonderful care started the minute she went in. To know she is very safe and very, very happy - it's fantastic peace of mind. This is all because of the amazing staff. They genuinely care for the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Kirkwood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.640 for Kirkwood Court Care Home is calculated as follows: ( (118 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 178 Ratings = 4.64
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kirkwood Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Kirkwood Court Care Home

What types of Care is Kirkwood Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kirkwood Court Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Kirkwood Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kirkwood Court Care Home to the centre of Newcastle upon Tyne?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kirkwood Court Care Home to verify any information. View our terms and conditions. Kirkwood Court Care Home has an Enhanced Service - more info.