Kirkwood Court, Newcastle upon Tyne, Tyne & Wear
Kirkwood Court, Newcastle upon Tyne, Tyne & Wear
Kirkwood Court, Newcastle upon Tyne, Tyne & Wear

Kirkwood Court is a purpose-built care home set in the town of Kenton, a stone’s throw from the bustling city of Newcastle upon Tyne. Christina Nichol is the Home Manager of Kirkwood Court and has many years’ experience of running a care home. Together with her dedicated team she is able to deliver the care you need 24 hours a day. Her aim is to value each and every individual who comes to stay at Kirkwood Court and to ensure their every need is attended to.

The Home is organised across three floors with spacious living accommodation comprising of several smaller lounges and dining areas. Like all HC-One care homes, Kirkwood Court is decorated throughout to the highest standard. The bedrooms are large and well-equipped and all come with ensuite facilities, some offering their own shower and front door. All of the facilities you might expect and some you might not, such as plasma televisions in the lounges and in some of the bedrooms, a beauty salon, direct dial telephones to every room and unlimited WiFi access.

As well as having a beautiful interior, Kirkwood Court boasts fabulous landscaped gardens and outside sitting areas for residents to enjoy activities or a simple stroll in the fresh air!

Group: HC-One

Person in charge: Christina Nichol (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Day Care • Respite Care • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kirkwood Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Kirkwood Court has a Review Score of 9.6 (9.589)

The Review Score of 9.6 (maximum of 10) for Kirkwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Kirkwood Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.589 for Kirkwood Court is calculated as follows: ( (143 Excellents x 5) + (55 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kirkwood Court is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 16 Reviews ÷ 14.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kirkwood Court?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kirkwood Court

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Father-in-law of Resident/Service User
    1
  • more

Would just like to say; I couldn't ask for any more for the care that mum gets. Brilliant staff who really seem to care for the residents.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For a number of needy residents, this home is (and has been for some time) understaffed. Too much paperwork for staff to give priority attention to residents.

How likely would you be to recommend Kirkwood Court? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Secure home - not able to wander in or out. Clean and comfortable. Staff good and helpful. Residents always appear content and well looked after. My mother was a resident several years ago and my husband and I use a chiropody service they provide. We now have been involved for over 15 years.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent overall care, with lovely staff.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Really lovely care home. Very clean and very friendly. Everyone speaks as they pass you and always very polite if you ask about anything. My granddad is very well cared for here.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Unfortunately, there has been a change of ownership of the home which resulted in a large turnaround of staff which has been unsettling to the residents. Overall, the home is clean, food is acceptable and the staff are very helpful and pleasant.

How likely would you be to recommend Kirkwood Court? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has recently gone into care at Kirkwood Court. Our family is most impressed at the standard of service we have received from the care home.
Management staff dealt with my mother's application for care in the most professional manner.
And since entering the home the care staff have been exemplary in welcoming her and facilitating her settling, in what by any standards is a traumatic experience after her long stay in hospital.
Long may this quality of service continue.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice place. Staff are friendly and professional. They all work very hard but still have time to help you.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived in Kirkwood Court for about a year. It is my home and it's great, I love it. I have made lots of friends and the staff are all very nice, they look after me. I go on trips on the bus to different places. Food is lovely and I'm eating too much. I would recommend living here.

How likely would you be to recommend Kirkwood Court? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care home is above and beyond my expectations. The staff have been amusing in their and care towards my father. We have had a difficult time of late and they have helped in every way they possibly could. The home is immaculate and the food is fabulous, I have been very happy with Kirkwood Court. The lady on the second floor has been an absolute godsend to us all

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my grandmother has been in Kirkwood Court she settled in very well. Care staff and management staff are wonderful and always there to help. It is a very clean and well presented. Food is excellent. I would recommend highly a really good home.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Thanking you all for all of your kindness, you are wonderful people. Lots of love.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

You are good people, the food is excellent. The staff are very helpful and the manager.

Thank you very much for caring of me, I have made lots of friends at Kirkwood. My favourite is the entertainment.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My great-uncle was very independent and became very depressed following a diagnosis of Alzheimer's as he couldn't cope on his own anymore. He eventually agreed to a week of respite care. Although we were not close I was lucky enough to have the opportunity to visit when he was staying at Kirkwood Court. It wasn't until recently when I visited another care home that I realised how lucky my great-uncle had been. On my visit, I was greeted by the Manager who offered me a coffee and took me to his room. It was lovely, well decorated, clean and tidy, just like the rest of the home. He was never a joiner, and I was very surprised that he agreed to go to the dining room when a carer came to get him for tea. He looked really well and happy. There was great banter between the staff and the residents. I wanted to write a review as a thank you to the Manager and the fantastic team as this was the last time I saw my great-uncle and because of this, I can remember him at his best.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home very clean. Housekeeping staff are brilliant. Caring staff are brilliant, friendly and nothing is a bother. The are a great example for the caring profession.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When mum went into the home we ordered 'tags' for her clothes for when they were to be laundered. She has been in the home for three months and she is still awaiting the 'tags'.
Otherwise, she seems quite happy and is now getting to know the staff.

How likely would you be to recommend Kirkwood Court? Neither Unlikely or Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Claire Hurworth, Careline Manager at Kirkwood Court responded to this review on 15 May 2017:

We endeavour to supply laundry tags as soon as we have new residents but have experienced some difficulties with our current supplier, this is being investigated and we expect this to be resolved shortly. We work hard to manage residents laundry to a high standard and in this circumstance offered the family a full refund to purchase tags at their chosen supplier.

Telephone messages could be passed onto our relatives as they worry if they don't know why we aren't visiting. Apart from that, everything is fine.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The carers at Kirkwood Court are excellent. Caring for the elderly is a demanding and often financially unrewarding job. Yet the carers at Kirkwood Court have been nothing but kind, thoughtful, compassionate and lovely to my dad.
I visit my dad most days, having been his main carer for many years and I am always conscious of the care my father is receiving and watching the attitudes of the carers and other staff.
I cannot praise the staff highly enough, from caring, catering, housekeeping and laundry, all the staff are brilliant.

How likely would you be to recommend Kirkwood Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Kirkwood Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

April 2012

Food Hygiene Rating 5

Recipient: Kirkwood Court

Date: Sunday 22 Apr 2012

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kirkwood Court