Barton Lodge

I have found the staff to be extremely helpful, the housekeeping spotless, the meals as good as any restaurant and the entertainment first-rate, giving families the confidence that Trefoil House will deal effectively with the latest virus threats with compassion, dignity and professionalism. They are a credit to the home.

Welcomed by friendly staff, a wonderful ambience and my friends looking healthier and happier than I'd ever known, so excited to tell me about the place. The relationships they were building and to show me the facilities. How care for older people should be. Congratulations to all involved.

Excellent care provided, friendly staff, great amenities.

My Father has now been in Trefoil House for 2 and a half years. During this time, he has been cared for well and treated as one of the family. He likes the way all the carers will have a quick word with him, or give him a wave of hello. The main event is on a Thursday afternoon when a singer comes into the home and an intoxicating atmosphere is created by them. I thank you all.

The staff are extremely pleasant and helpful and the home is kept very clean.

We recently came in on a very hot summer's day and were thinking that it might be rather hot and sticky inside. It was a pleasure to see the doors open and some residents enjoying the garden in the shade of the gazebos. Upstairs the pub sing-a-long was in full swing, residents obviously enjoying themselves and windows wide open to get a breeze. This home doesn't look like a care home but rather a pleasant hotel. That is what makes it stand out.

I do think Trefoil House is the best care home I have ever visited. I still think they are very over priced.

I come to visit a friend and every time I am met with lovely, friendly staff and everywhere is clean and tidy. My friend is very happy.

I am happy to entrust Trefoil House with the care of my mum, confident that staff provide an excellent standard in all aspects of her care.

Trefoil House is now my Dad's home. I know he feels at home and we feel like we are visiting him in his home. That is not an easy atmosphere to create and it is thanks to the hard work and kindness of all the staff that it is so. From our welcome at reception to carers, cleaners and management, I am impressed with the standards of friendliness, care and cleanliness they achieve. Thank you.

I like the staff/patient ratio. I feel the staff are competent in dementia care, although there are certain staff who have taken my mother’s behaviour personally and they should be trained to recognise a cognitive deficit. I have had to take issue in respect of my mother’s particular behavioural issues, however, I did call a meeting and, as a family, we were totally respected as regards our concerns and the matter was resolved.

Definitely a 5 Star Hotel for the elderly.

The staff and team have provided a consistently high level of care and support to my mother who has dementia, everyone is welcoming whatever time you go, activities are laid on for the residents and mum has benefitted from this time at Trefoil. We were so relieved to find a safe place for mum and Trefoil has more than lived up to our expectations.

The rooms are spacious and well maintained, the food is excellent, plenty of variety and very tasty! Above all the people are special. Thank you.

The staff make Trefoil House a good place to be. Mum is treated with kindness and respect. People help her to get the best from life within the constraints of her now more limited physical strength. The garden makes a huge difference. A place to enjoy the outside world.

We are so lucky to have found a lovely home for our mam. Mam is treated with respect and dignity by all members of staff. She has a lovely room to chill out in when she wants some quiet time, but we usually find her in the lounge having a natter with the other residents. Cannot fault the home at all.

The caring friendly nature of all the staff is second to none. I find it a lovely place to visit. I think my mum is in the best place at this stage of her life. I find the support given to me and the care and concern for my mum excellent.

Very satisfactory all round.

Mum went into Trefoil last March. She is well looked after and I do trust the carers. My only comment would be that more activities happened and it doesn't appear that much is going on for mum.

Dad gets excellent care, but unfortunately, he does not always appreciate it.