Trefoil House, Luton, Bedfordshire
Trefoil House, Luton, Bedfordshire
Trefoil House, Luton, Bedfordshire

Trefoil House is located in a pleasant residential area of Luton and is within walking distance of local amenities.

Trefoil House is more than a care home. Residents have the freedom to be who they want to be. Allowing everyone to remain independent but with care and support always available.

There are 70 bedrooms at Trefoil House, all of which are equipped with en-suite shower facilities. Bedrooms are fully furnished, and have a TV with integrated DVD and CD player, and internet and telephone connections.

They have a wide range of indoor communal areas including: lounges, cosy corners, dining rooms, family kitchen, diner, pub area and more. There are also picturesque landscaped gardens with pergolas, large patio areas and a courtyard with a fountain.

They offer a wide range of activities at Trefoil House and have dedicated activities staff who will work with residents to plan activities. Some activities are enjoyed in groups, whilst others are offered on a one-to-one basis.

In the main entrance area there is a hairdressing salon, an American Diner and a shop. Visitors are always welcome to come and enjoy these facilities.

Trefoil House offers residential and dementia care.

Group: Quantum Care Ltd

Person in charge: Oana Aston (Home Manager)

Local Authority / Social Services: Luton Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Weekly Charges Guide: Personal Care Single from £825 (These prices are only a guideline, please contact Trefoil House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Trefoil House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Trefoil House has open visiting at the home.

Parking:

There s on-site parking at the home.

Latest Care Quality Commission* Report on Trefoil House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Trefoil House has a Review Score of 9.4 (9.405)

The Review Score of 9.4 (maximum of 10) for Trefoil House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Trefoil House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.691 for Trefoil House is calculated as follows: ( (138 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 191 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Trefoil House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 10 Reviews ÷ 14 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Trefoil House?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Trefoil House

  • Daughter of Resident/Service User
    12
  • Daughter-in-law of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

Mum went into Trefoil last March. She is well looked after and I do trust the carers. My only comment would be that more activities happened and it doesn't appear that much is going on for mum.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care mum has received as a resident at Trefoil House has been outstanding. The support offered to us as a family has been invaluable. Mum is well looked after and her individual needs are always met. We have found all members of staff to be approachable from managers to cleaning staff and all queries and issues raised are dealt with promptly. We would have no hesitation in recommending your care home to others.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My father has been living at Trefoil House for almost a year and I am delighted with the wonderful care he receives. Staff provided a unique family atmosphere with familiar facilities such as themed bar, shop and hairdresser with locally linked names and American diner where residents and relatives can meet for a drink and snack - nothing institutional here. Knowledgeable, highly trained and friendly staff support my father in every way and I feel they work hard to understand his specific needs and reassure him. He enjoys the relaxed banter too and nothing seems too much trouble. The amazing activities team work hard to provide activities and entertainment requested and enjoyed by residents relevant to their interests and life experiences. One of the best loved are the personalised fun trips out in Betsey - Trefoil's own taxi. A top aspect is the responsiveness of everyone in the teams towards residents and relative. Staff strive to ensure residents have a home in which they can feel relaxed, safe, secure and happy and this is how I believe my father and I both feel.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has severe dementia and has never liked staying in previous care homes, but Mum has really settled well at Trefoil House. I know that whilst this is not what I want for my Mum I know that she is safe and well treated and cared for. Mum is happy at Trefoil House. Mum has access to doctors when required, a hairdresser on site and is taken to the dentist when needed. The staff are wonderful and caring to all the residents too.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has settled in very well. Her care has been excellent and I am confident that her welfare and needs are being met.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very clean and well-presented care home. The staff are very attentive and look after my mum well which I would imagine is not an easy job. They always ring you if there is any problem. I am glad there was room.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Mother-in-law moved into Trefoil House in November. Everyone made us all very welcome and made every effort to help her settle in.
All staff appear sensitive to her needs. Any concerns or questions we may have are dealt with immediately and nothing seems like too much trouble.

How likely would you be to recommend Trefoil House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Staff are all very friendly and approachable. Home is clean, light and airy. Sometimes they are understaffed (due to staff sickness) yet I have never seen any impatience or frustration with the patients/residents. Only negative for me is a lack of variety with food. Seems rather bland.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Debbie Gilard, Marketing Manager at Trefoil House responded to this review on 18 Jan 2017:

Hi Samantha, thank you for your feedback. It’s great to hear that you’ve had such a positive overall experience of Trefoil House and we appreciate you taking the time to publish a review. With regards to your concerns about the food in the home, we will ensure that this is fed directly back to the catering team. If you have any other comments or concerns you would like to discuss, please don’t hesitate to get in touch.

Dad gets excellent care, but unfortunately, he does not always appreciate it.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very helpful. Try their best. Patient. Good facilities.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at this home are friendly, approachable and provide a fantastic level of care. My children enjoy coming to visit their grandfather and the staff make them feel very welcome and feel part of the team here. Very happy that my father is being cared for at this fantastic place.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am well satisfied with the home my uncle is in. My uncle suffers with dementia and the staff who look after him are very understanding and kind to him. Also the feed back I get from the home about him is very good.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum had been living at home with support until a fall at home in April 2014, which resulted in a broken wrist and a hospital stay. It was clear that she had reached a point where she needed more care and an environment in which she would be safer and less stressed. We had to make quick decisions at a time of great stress for the family. It is a very difficult choice. Trefoil was not the first we visited but places in the right home are hard to find. Fortunately first impressions of Trefoil were excellent, there was a lovely friendly atmosphere. The facilities very good. Individual rooms are spacious, with en-suite bathrooms. The communal areas are themed, a shop, hair salon, cafe and bar. All clean and well decorated.

That said, the most important element is Mums care. She has been living there now for 18 months and she is very well looked after. All the team are fantastic, they take the time to know each resident as individuals. Mum seems to prefer to stay in her room much of the time and everyone treats her with great respect and kindness. The room is kept clean and the meals are very good. We recently enjoyed a super Christmas lunch with her. I particularly like the fact that I can visit any time. I am so impressed as I watch the team interact with all the residents, we all feel like family now. I know Mum is in good hands and it means that I can visit Mum and really enjoy quality time with her. I cannot recommend Trefoil enough!
Thank you X

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very happy we chose this home for Mum. She is content and thankful for the help she is given. The staff are very friendly, caring and attentive. There is a good morale among people working here. The environment is safe, clean and stimulating with differently decorated areas for residents to enjoy. The activities re welcoming and food good. The furnishing cared for and refreshed. Mum is always well dressed in her style with freshly laundered clothing always available. The staff welcome visitors and there are places to go and things to see inside and out. The garden is well kept with places to sit and get fresh air. There is a routine and structure.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father appears happy. Says that he is well looked after. Staff are kind and friendly and nursing is excellent.

Laundry can be a bit haphazard. Other peoples clothes appearing in Dad's drawers and wardrobe.

Although Dad doesn't participate (he is partially sighted) the entertainment and activities are very good.

When Dad had his 100th birthday in 2013 it was well catered for and food well presented by the staff.

The only downside is the lack of a 'smoking room'.... he enjoys a cigar!

How likely would you be to recommend Trefoil House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found the home to be very good, we have good communication with all the staff and kept informed. The carers are very caring and understanding and my mother-in-law seems very comfortable here.

How likely would you be to recommend Trefoil House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Trefoil House

Job Vacancies

Staff Profiles

No image found

Angela Larty

Job Title: Acting Manager

Joined: 2005

Description:

Specialisms
Angela Lartey has worked in the care sector since 2005; Angela has held many positions in the care industry and therefore knows the industry very well. She began working for Quantum Care in October 2010 when the home first opened joining as a Care Team Manager. In 2013 she then became the Deputy Home Manager. She is now the Acting Home Manager at Trefoil House. Angela’s qualifications include NVQ Level 3 and 4 in Health and Social Care and a BTEC qualification in Dementia.
Qualifications
NVQ Level 3 and 4. BTEC in Dementia Care

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Trefoil House