Barton Lodge

Very helpful. Try their best. Patient. Good facilities.

The care mum has received as a resident at Trefoil House has been outstanding. The support offered to us as a family has been invaluable. Mum is well looked after and her individual needs are always met. We have found all members of staff to be approachable from managers to cleaning staff and all queries and issues raised are dealt with promptly. We would have no hesitation in recommending your care home to others.

My father has been living at Trefoil House for almost a year and I am delighted with the wonderful care he receives. Staff provided a unique family atmosphere with familiar facilities such as themed bar, shop and hairdresser with locally linked names and American diner where residents and relatives can meet for a drink and snack - nothing institutional here. Knowledgeable, highly trained and friendly staff support my father in every way and I feel they work hard to understand his specific needs and reassure him. He enjoys the relaxed banter too and nothing seems too much trouble. The amazing activities team work hard to provide activities and entertainment requested and enjoyed by residents relevant to their interests and life experiences. One of the best loved are the personalised fun trips out in Betsey - Trefoil's own taxi. A top aspect is the responsiveness of everyone in the teams towards residents and relative. Staff strive to ensure residents have a home in which they can feel relaxed, safe, secure and happy and this is how I believe my father and I both feel.

My Mum has severe dementia and has never liked staying in previous care homes, but Mum has really settled well at Trefoil House. I know that whilst this is not what I want for my Mum I know that she is safe and well treated and cared for. Mum is happy at Trefoil House. Mum has access to doctors when required, a hairdresser on site and is taken to the dentist when needed. The staff are wonderful and caring to all the residents too.

My mother has settled in very well. Her care has been excellent and I am confident that her welfare and needs are being met.

A very clean and well-presented care home. The staff are very attentive and look after my mum well which I would imagine is not an easy job. They always ring you if there is any problem. I am glad there was room.

All staff appear sensitive to her needs. Any concerns or questions we may have are dealt with immediately and nothing seems like too much trouble.

The staff at this home are friendly, approachable and provide a fantastic level of care. My children enjoy coming to visit their grandfather and the staff make them feel very welcome and feel part of the team here. Very happy that my father is being cared for at this fantastic place.

I am well satisfied with the home my uncle is in. My uncle suffers with dementia and the staff who look after him are very understanding and kind to him. Also the feed back I get from the home about him is very good.

I have been very happy we chose this home for Mum. She is content and thankful for the help she is given. The staff are very friendly, caring and attentive. There is a good morale among people working here. The environment is safe, clean and stimulating with differently decorated areas for residents to enjoy. The activities re welcoming and food good. The furnishing cared for and refreshed. Mum is always well dressed in her style with freshly laundered clothing always available. The staff welcome visitors and there are places to go and things to see inside and out. The garden is well kept with places to sit and get fresh air. There is a routine and structure.

My father appears happy. Says that he is well looked after. Staff are kind and friendly and nursing is excellent.

Laundry can be a bit haphazard. Other peoples clothes appearing in Dad's drawers and wardrobe.

Although Dad doesn't participate (he is partially sighted) the entertainment and activities are very good.

When Dad had his 100th birthday in 2013 it was well catered for and food well presented by the staff.

The only downside is the lack of a 'smoking room'.... he enjoys a cigar!

I have found the home to be very good, we have good communication with all the staff and kept informed. The carers are very caring and understanding and my mother-in-law seems very comfortable here.