16/17 Blair Avenue, Lower Parkstone, Poole BH14 0DA
Rated by CQC as Outstanding in February 2017, Regency Manor places in the top one per cent of Care Homes in the UK.
All of the homes under Luxurycare are homes that really care, with a team focused on doing their best and making sure that their residents feel happy, secure and comfortable. While they have the necessary procedures and processes in place, they do rely on the basic art of conversation to establish what expectations everyone has from the service. After all, expectations are always different so understanding what they are enable staff to deliver them through a tailored approach.
Their tailored approach is something that they have worked on over the many years that they have been in the industry. They have put together a core team of managers who understand that there is nothing more important than working to achieving outstanding results and learning where necessary. As part of this team, trainers teach and mentor all of the team. This means that quality can be maintained across their homes and that each unit benefits from improvements that may be made in another. They are large enough to support staff and residents, but small enough to still be individual.
Group: Luxury Care Group Ltd
Person in charge: Rachel Sohorye (Manager)
Local Authority / Social Services: Borough of Poole Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 69 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke
Admission Information: Ages 50+.
Single Rooms: 69
Shared Rooms: 0
Rooms with ensuite WC: 69
Weekly Charges Guide: Personal Care Single £780 – £1200 Nursing Care Single £780 – £1200 (These prices are only a guideline, please contact Regency Manor Residential & Nursing Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Regency Manor Residential & Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for Regency Manor Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Regency Manor Residential & Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.875 for Regency Manor Residential & Nursing Home is calculated as follows: ( (239 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 272 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.04 Points relating to the number of positive Reviews for Regency Manor Residential & Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 4 Reviews ÷ 13.8 Target = 0.290
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Regency Manor Residential & Nursing Home has a Review Score of 8.9 (8.915) from 23 Reviews
Review submitted from a Postal Card by E S (Wife of Resident) on Monday 30 October 2017. Relates to October 2017.
The staff are all kind and caring and have time for the residents. The best place out of the five I looked at for my husband.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Alex M (Daughter of Resident) on Monday 21 August 2017. Relates to June 2017.
We feel the care our mother received was second to none, both the day and night staff were so professional and caring. They were truly amazing in their dedication and their tireless efforts to give her the best quality of life they possibly could. When our mother became unwell, not only did the staff take care of her every need we, her daughters, also felt cared for. Nothing was too much trouble.
When Mum peacefully passed away, the support, respect and genuine concern the night staff showed both us and our mother helped make our loss easier to bear. This just underlined for us that they were genuinely fond of her and for such dedicated staff, caring for someone like our mum isn't just 'a job' - they are a credit to the organisation.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Karen D (Daughter of Resident) on Thursday 11 May 2017. Relates to March 2017.
It was such a relief when I met one of the Deputy Managers from Regency Manor in July last year (2016) at the hospital.
Her smile and reassurance gave me the confidence to pass the respite care of my mother to the care home. I had already visited Regency Manor and found it to be the most wonderful place, with light, bright decor, very clean, excellent facilities and welcoming staff. It was also the little things, like the door knocker on each of the brightly painted door to each residents room which proved to me this was the right place.
Since my mother became a permanent resident I cannot fault their care of her in any way. I am always informed of any medical issues with my mother and I know she is in safe hands. All the staff are dedicated and positive - it is a pleasure to see them.
Sometimes I forget this is a care home and not a five star hotel!
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Alison H (Daughter of Resident) on Tuesday 9 May 2017. Relates to April 2017.
We can't praise Regency Manor enough, from the moment we arrived (unannounced) to look around, to admission, settling and caring for Mum.
It became truly her home and she was settled and so well cared for. The staff always treated Mum with dignity and respect.
Mum was well dressed and there was always attention to detail - hair, jewellery and lipstick. We were totally confident that Mum was in the best place - staff always keeping us informed too.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Shirley M (Niece of Resident) on Wednesday 29 March 2017. Relates to March 2017.
We have found all staff to be helpful and caring. Aunt nearing the end of life now and they are really kind and sympathetic. Mother in law has dementia. Also very kind and understanding. We are kept informed and they hold regular family and friend's evenings to update us.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by P F (Son of Resident) on Tuesday 28 March 2017. Relates to March 2017.
The home was perfect for my mother and had been treated very well. Carers very kind and courteous. Very fitting time for my mother for the end of her life.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Kenneth G (Son of Resident) on Tuesday 28 March 2017. Relates to February 2017.
My mother has been a resident for approximately 5 years and she has not always been easy on the staff because of her dementia and water infections, but I always feel she has the best attention. The staff are always most polite and never seem ruffled by her abrupt behaviour, which I have often witnessed. I am always kept informed of her health and well-being and could not ask for any more.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Eileen B (Sister of Resident) on Monday 27 March 2017. Relates to March 2017.
Staff are always very welcoming. The home is always clean and tidy.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by B W (Resident) on Wednesday 22 March 2017. Relates to March 2017.
Everything is fine. All are friendly and helpful. I'm being well looked after.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Ron M (Brother of Resident) on Wednesday 22 March 2017. Relates to March 2017.
My sister has been a resident since August 2016. Her care has been exceptional since day 1.
During the period when she was not well, her one to one care has been exceptional. She is well and very comfortable and happy.
Her dog is very happy as well and is looked after very well with daily walks etc.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Janet G (Daughter of Resident) on Wednesday 22 March 2017. Relates to August 2016.
Regency Manor had friendly management and caring staff and made me very welcomed. If I had any concerns, they were always there to help and were understanding. The care my mum had was brilliant from the day mum went into Regency Manor. Mum was very happy and had a new lease of life with all the activities that they offered.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by S C (Resident) on Wednesday 22 March 2017. Relates to March 2017.
I am happy at this home. I feel I am well looked after with nothing to worry about.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by R G (Son of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Perfect place for my mother to be at this time in her life. All her needs and requirements are met and life is made interesting for her.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by E W (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
My mother has been made to feel very welcome. She is treated as an individual and the staff know her needs and likes.
Nothing is too much trouble and staff go out of their way for residents and also family and visitors.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by S C (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
My mother has been a resident for 5 years now and is quite settled and happy. The staff are very kind and attentive. They endeavour to get the residents to join in weekly activities which is good. Very pleased overall.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Neil R (Son of Resident) on Tuesday 21 March 2017. Relates to February 2017.
My brother and I were looking for a care home for both of our parents. We shortlisted three in the Poole and Bournemouth area. When my father was shown each, he chose Regency Manor Residential & Nursing Home and we have not been disappointed. The staff have looked after my mother and father in their final days with dignity, respect and care. Homes for the elderly are unfortunately necessary and I would recommend Regency Manor Residential & Nursing Home to anyone who wants their loved ones to have a pleasant twilight.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by B S (Resident) on Monday 20 March 2017. Relates to March 2017.
Carers very kind and helpful in every way. Other residents are very friendly.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Likely
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Review submitted from a Postal Card by Kathleen S (Resident) on Monday 20 March 2017. Relates to March 2017.
Everything satisfactory. Staff are excellent.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Likely
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Review submitted from a Postal Card by Ken H (Son of Resident) on Monday 20 March 2017. Relates to March 2017.
Staff excellent. Home very clean, neat and tidy. Rooms well furnished. Dad enjoys the food.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Richard F (Son of Resident) on Monday 20 March 2017. Relates to March 2017.
A bright and well-maintained care home with excellent facilities. An impressive standard of care is delivered by kindly and dedicated staff. Particular emphasis is placed on tailoring support to the individual needs of the client, enhancing their wellbeing and contentment.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Valerie G (Wife of Resident) on Monday 20 March 2017. Relates to March 2017.
My husband has bee a resident for 2 and a half years. Every day my family and I realise how fortunate we are to have found Regency Manor. The care shown by all the staff, management, carers, housekeeping, catering and maintenance is exceptional.
All the staff smile and address my husband and I by name. They remember information about our family and show interest in their activities which helps my husband. I am welcome to visit at any time and I enjoy joining in the activities with my husband.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Andrew H (Son of Resident) on Monday 20 March 2017. Relates to March 2017.
It's a very clean and caring environment. My mother is well looked after and the staff do their very best to look after all her needs and treat her with dignity and respect.
She is very happy within herself.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Suzanne T (Granddaughter of Resident) on Saturday 4 March 2017. Relates to March 2017.
Grandma has been living at Regency for 2 years now. When we came to see it, whilst searching for a home, it stood out above the rest. The staff and managers are always friendly and helpful. When we visit weekly, we hear how kind and caring they are with the residents and feel so glad that Grandma is there where she is safe and looked after. In the time she has been there, I think it has only improved, the garden room is beautiful, and we can take her down there for a cup of coffee and a sit-down. The garden has been landscaped so it can be used more too. There are lots of activities on offer. The staff I have come across are all really lovely too, always ready to help or answer questions. I would definitely recommend Regency Manor.
How likely would you be to recommend Regency Manor Residential & Nursing Home? Extremely Likely
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February 2018
Recipient: Regency Manor Residential & Nursing Home
Date: Thursday 01 Feb 2018
There are currently no Care Home Idol entrants who have performed at Regency Manor Residential & Nursing Home
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