Regency Manor Residential & Nursing Home

16/17 Blair Avenue, Lower Parkstone, Poole BH14 0DA
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9.9 83 Reviews
  • Regency Manor Residential & Nursing Home, Poole
Regency Manor presents itself as a contemporary and luxurious care home situated in the tranquil residential neighbourhood of Lower Parkstone, conveniently positioned between the charming coastal towns of Poole and Bournemouth.

The esteemed care home in Poole caters to individuals with both dementia and non-dementia needs, firmly upholding the principle that each resident deserves bespoke care tailored to their specific requirements, irrespective of their medical conditions.

The team's approach to dementia care is thoughtfully designed to uphold each individual's sense of independence and dignity, ensuring they never feel compromised in any way.

Furthermore, the home prioritises the input of those under their care, ensuring they actively participate in determining the level of care they desire from the dedicated staff. Driven by compassion and empathy, they are committed to providing dignified, person-centred care.

Endorsed by the Care Quality Commission (CQC) with an Outstanding rating in February 2017, Regency Manor ranks among the top one per cent of care homes in the UK. You can trust that the team at Regency Manor consistently exceeds expectations to deliver the highest standards of care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

The weekly charges start at £1300, but they may vary depending on the assessment conducted by the home.

These prices are only a guideline, please contact Regency Manor Residential & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amy Richardson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (57)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • Regency Manor welcomes friends and family of loved ones to treat it as a private home of a relative. To ensure a smooth visit, please contact the home in advance. Visiting hours will be organised at visitor's convenience, ensuring the best time for a visit. The home kindly request all visitors to adhere to the established guidance and procedures.

Parking

  • Parking is available on-site at Aranlaw, and all visitor parking spots are clearly marked. When planning a visit to view the home, please reach out in advance so that parking space can be reserved.

Regency Manor Residential & Nursing Home Reviews (83)

Total of 83, showing 1-20
9.9

Regency Manor Residential & Nursing Home has a Review Score of 9.9 (9.936) out of 10, based on 13 reviews in the last 2 years. Over all time Regency Manor Residential & Nursing Home has 83 reviews.

Overall Experience

  • 80
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Review from D L (Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really impressed with Regency. The home is clean and smells lovely. The food is great and the care team is kind.

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Review from L D (Granddaughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so grateful for the care my grandmother receives at Regency Manor. From the moment she moved in, the staff have gone above and beyond to make her feel at home. They're kind, attentive, and truly treat her like family. Knowing there's an in-house GP gives me so much peace of mind, and I love that
the home is pet-friendly- it's those little touches that make all the difference. I can honestly say we found the perfect care home. I couldn't ask for more for my grandmother.

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Review from H M (Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regency is a very good care home. Everyone is lovely. I like the carers and other residents.

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Review from C C (Niece of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Regency Manor Residential & Nursing Home is amazing care home, my uncle is very happy there, we always have great visits, the team is always smiling and welcoming, the activities are fun and as a family, we can join in with my uncle. I recommend Regency Manor.

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Review from D S (Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is good. My room is good. I have a big TV. Sandbanks is a good suite. I like the food and the people, it is a good care home.

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Review from L L (Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love everyone here. I love the care home. The staff here are lovely. The managers are great. My room is lovely and comfortable.

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Review from A L (Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and everything. This place is the best place I've been.

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Review from Beverley W (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apprehension at first putting my mum into a care home. I needn't have been as Mum is so well cared for in Regency Manor. Mum was not getting the care she needed with carers at home and here she gets all the attention she requires. Changed, regular checks every two hours, more interaction and she is
putting on weight and is much less anxious.

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Review from A C (Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my home. Regency was what I needed. All staff here are very good. The food is very tasty. I recommend Regency Manor.

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Review from N P (Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the home, really good.

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Review from D S (Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home and competent staff are very good. Happy with the time here.

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Review from J S (Friend of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home - can't wait to visit again.
Polite and caring staff, very clean with nice and spacious bedrooms. The activities team are very nice and ready to help. Had a great time when I last visited and can see it's a great establishment.

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Review from Julie W (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who peacefully passed away last week, experienced four years of the most amazing care at Regency Manor. Living with dementia and macula degeneration, his latter years could have been very difficult, but the wonderful team at Regency Manor looked after him so well. Their understanding, kindness,
compassion, gentle humour and positive attitudes are such a comfort to residents and families alike. Dad was given many lovely outings and experiences, thanks to the tireless inspiration of the wellbeing team, and everyone was so supportive throughout his time there. A loving home from home, I'm so glad Dad experienced the acceptance and support he needed by coming to Regency Manor.

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Review from J C (Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an excellent home. My room is big and I enjoy the cafeteria. Every staff member is very nice.

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Review from M S (Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regency Manor Residential & Nursing Home is very good for me. I like the carers and the others that live here.

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Review from Mark L (Son of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were concerned at first that Mum might be distressed by the move into a residential home, although initially it was for a two week respite. We could not have been more wrong. Very quickly, it became apparent that she was happier at Regency Manor than she had been at home and certainly much better
cared for. The level of care is the key. She is surrounded by friendly, professional and warm-hearted carers, administrators and wellbeing staff. It has been such a positive experience that Mum has asked to stay on indefinitely.

Reply from Juliana Brasil, Director of Digital Operations at Regency Manor Residential & Nursing Home

We are heartened by your kind words and are thrilled that your mum's experience at Regency Manor has been so positive. We understand that moving into a residential home can be a challenging transition, so we're glad it has turned out to be a comforting and positive change for her.
Our team pride themselves on providing exceptional care and creating a warm, welcoming environment for all our residents and it's uplifting to know that this has been recognised and appreciated. It's our greatest joy to know your mum is happy and content here and her decision to stay with us indefinitely is the highest compliment we could receive.
Thank you once again for your trust and for taking the time to share this experience. We look forward to continuing to make Regency Manor a comfortable and caring home for your mum.

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Review from W C (Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvelous activities, which represents the staff and I really enjoy. Have a good bedroom. The staff are very nice and have been very helpful. I like living here.

Reply from Juliana Brasil, Director of Digital Operations at Regency Manor Residential & Nursing Home

Thank you for taking the time to write such a heartwarming review! We're overjoyed to hear that our activities are appreciated and that you are enjoying your stay with us.
Our staff will be thrilled to hear your kind words, as we strive to make our place as welcoming and enjoyable as possible for our guests. It's wonderful to know that their efforts have not gone unnoticed.
We're also glad to hear that your room meets your expectations. We aim to provide comfortable and well-appointed spaces for all our guests and it's fantastic that we hit the mark for you.
Again, we appreciate your positive feedback. It motivates us to continuously improve and offer the best experience for our guests. Thank you for choosing to stay with us, and we look forward to continuing to make your stay an enjoyable one. Best regards.

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Review from Jen E (Daughter of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very poor experience at hospital, leaving my mother utterly distressed, I had no choice but to remove her. The manager and her team have been wonderful. A staff member came to the hospital to assess Mum and five hours later, she was sat at Regency Manor in her own room with a cup of tea and
eating scrambled eggs. From my first telephone call everyone has been kind, thoughtful and caring. My mother is smiling and I have peace of mind knowing when I go home she’s being well looked after. Highly recommended for anyone looking for permanent or respite stay. Thanks to each of you who have made this move happen so quickly, efficiently and with care.

Reply from Juliana Brasil, IT & Marketing at Regency Manor Residential & Nursing Home

Thank you so much for taking the time to share your mother's experience at Regency Manor. It's humbling to hear that our staff's dedication and kindness have positively impacted during a difficult time.
We understand that transitioning to a care home can be stressful, especially after distressing experiences, and our team is always committed to making the move as smooth and comfortable as possible. Knowing that your mother felt at home so quickly, with her cup of tea and scrambled eggs, brings us great joy.
We're incredibly grateful to hear that we've been able to provide you with peace of mind. Our aim is always to ensure that our residents and their families feel comfortable and reassured with the care we provide.
Your recommendation means a lot to us and we appreciate your kind words. We'll thank all team members who helped make this transition seamless and comforting for your mother.
Please don't hesitate to reach out.

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Review from Richard T (Son of Resident) published on 18 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and exceptionally caring home. Dad has been treated with respect and dignity. Staff have been attentive and all the family have said how good it is for Dad to be here.

Reply from Juliana Brasil, IT & Marketing at Regency Manor Residential & Nursing Home

Thank you for sharing your thoughts about your father's stay at our care home. Your kind words touch us, and we are glad you and your family have found our services to exceed your expectations. Our team works hard to ensure our residents feel comfortable, respected and treated with the utmost dignity. Knowing that your father is experiencing this is highly rewarding. It's wonderful to hear that your family also appreciates the care and environment we provide. Rest assured that we will continue to strive to provide the best care for your father and all our residents. We're here to assist you and your father in any way possible, so please feel free to reach out if you need anything else. Once again, thank you for your warm feedback. It means the world to us.

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Review from Allysa B (Wife of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has dementia, is in constant physical and mental change. Staff and medical attendants are ready to change and adapt to instant needs. Fast and furious pace in exchange of and notice to all staff. Value for money compared with others, therefore fair. Food and drink not my cup of tea,
but done by home and knowledge of elderly diets is correct.

Reply from Juliana Brasil, IT & Marketing at Regency Manor Residential & Nursing Home

Thank you for sharing your thoughts with us.
It's heartening to hear that our attentive and adaptable staff have been able to meet your husband's changing needs. Our aim is to offer swift, efficient care, and it's rewarding to know this is valued.
We're glad you find our services fairly priced compared to others. As for the food, we recognize everyone has different tastes. We'll continue striving to cater to a wide range of preferences while ensuring nutritional needs are met.
Your feedback is truly appreciated.

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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Regency Manor Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Regency Manor Residential & Nursing Home is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.942 Points relating to the number of positive Reviews for Regency Manor Residential & Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 13 Positive Reviews ÷ 13.8 = 0.942

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Amy

Amy Richardson

Job Title: Home Manager at Regency Manor Care Home

Joined: 2024

Amy Richardson is an experienced and dedicated care professional with a strong background in healthcare management. With a passion for improving the lives of residents and a commitment to delivering high-quality care, Amy has successfully led teams to provide outstanding care services.


Having worked in various leadership roles within the care sector, Amy brings a wealth of experience in managing care homes, ensuring compliance with regulatory standards, and fostering a positive and supportive environment for both residents and staff.


Her leadership style is focused on compassion, professionalism, and continuous improvement, making her a valued member of our team. Amy is committed to ensuring that every resident feels valued, respected, and cared for as an individual.

Frequently Asked Questions about Regency Manor Residential & Nursing Home

What types of Care is Regency Manor Residential & Nursing Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Regency Manor Residential & Nursing Home have?

There are 57 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Regency Manor Residential & Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Regency Manor Residential & Nursing Home to the centre of Poole?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Regency Manor Residential & Nursing Home to verify any information. View our terms and conditions. Regency Manor Residential & Nursing Home has an Enhanced Service - more info.