Regency Manor Residential & Nursing Home

16/17 Blair Avenue, Lower Parkstone, Poole BH14 0DA
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10 86 Reviews
  • Regency Manor Residential & Nursing Home, Poole
Regency Manor presents itself as a contemporary and luxurious care home situated in the tranquil residential neighbourhood of Lower Parkstone, conveniently positioned between the charming coastal towns of Poole and Bournemouth.

The esteemed care home in Poole caters to individuals with both dementia and non-dementia needs, firmly upholding the principle that each resident deserves bespoke care tailored to their specific requirements, irrespective of their medical conditions.

The team's approach to dementia care is thoughtfully designed to uphold each individual's sense of independence and dignity, ensuring they never feel compromised in any way.

Furthermore, the home prioritises the input of those under their care, ensuring they actively participate in determining the level of care they desire from the dedicated staff. Driven by compassion and empathy, they are committed to providing dignified, person-centred care.

Endorsed by the Care Quality Commission (CQC) with an Outstanding rating in February 2017, Regency Manor ranks among the top one per cent of care homes in the UK. You can trust that the team at Regency Manor consistently exceeds expectations to deliver the highest standards of care.
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Care Provided by Regency Manor Residential & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

The weekly charges start at £1300, but they may vary depending on the assessment conducted by the home.

These prices are only a guideline, please contact Regency Manor Residential & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amy Richardson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (57)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Regency Manor welcomes friends and family of loved ones to treat it as a private home of a relative. To ensure a smooth visit, please contact the home in advance. Visiting hours will be organised at visitor's convenience, ensuring the best time for a visit. The home kindly request all visitors to adhere to the established guidance and procedures.

Parking

  • Parking is available on-site at Aranlaw, and all visitor parking spots are clearly marked. When planning a visit to view the home, please reach out in advance so that parking space can be reserved.

Regency Manor Residential & Nursing Home Reviews (86)

10

Regency Manor Residential & Nursing Home has a Review Score of 10 (9.984) out of 10, based on 16 reviews in the last 2 years.
Over all time Regency Manor Residential & Nursing Home has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Regency Manor Residential & Nursing Home
  • 25
  • 18
  • 16
  • 8
  • 5
  • 3
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  • 1
  • 1
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Total of 86, showing 21-40
Review from Jen E (Daughter of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a very poor experience at hospital, leaving my mother utterly distressed, I had no choice but to remove her. The manager and her team have been wonderful. A staff member came to the hospital to assess Mum and five hours later, she was sat at Regency Manor in her own room with a cup of tea and
eating scrambled eggs. From my first telephone call everyone has been kind, thoughtful and caring. My mother is smiling and I have peace of mind knowing when I go home she’s being well looked after. Highly recommended for anyone looking for permanent or respite stay. Thanks to each of you who have made this move happen so quickly, efficiently and with care.
Reply from Juliana Brasil, IT & Marketing at Regency Manor Residential & Nursing Home

Thank you so much for taking the time to share your mother's experience at Regency Manor. It's humbling to hear that our staff's dedication and kindness have positively impacted during a difficult time.
We understand that transitioning to a care home can be stressful, especially after distressing experiences, and our team is always committed to making the move as smooth and comfortable as possible. Knowing that your mother felt at home so quickly, with her cup of tea and scrambled eggs, brings us great joy.
We're incredibly grateful to hear that we've been able to provide you with peace of mind. Our aim is always to ensure that our residents and their families feel comfortable and reassured with the care we provide.
Your recommendation means a lot to us and we appreciate your kind words. We'll thank all team members who helped make this transition seamless and comforting for your mother.
Please don't hesitate to reach out.

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Review from Richard T (Son of Resident) published on 18 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant and exceptionally caring home. Dad has been treated with respect and dignity. Staff have been attentive and all the family have said how good it is for Dad to be here.
Reply from Juliana Brasil, IT & Marketing at Regency Manor Residential & Nursing Home

Thank you for sharing your thoughts about your father's stay at our care home. Your kind words touch us, and we are glad you and your family have found our services to exceed your expectations. Our team works hard to ensure our residents feel comfortable, respected and treated with the utmost dignity. Knowing that your father is experiencing this is highly rewarding. It's wonderful to hear that your family also appreciates the care and environment we provide. Rest assured that we will continue to strive to provide the best care for your father and all our residents. We're here to assist you and your father in any way possible, so please feel free to reach out if you need anything else. Once again, thank you for your warm feedback. It means the world to us.

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Review from Allysa B (Wife of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who has dementia, is in constant physical and mental change. Staff and medical attendants are ready to change and adapt to instant needs. Fast and furious pace in exchange of and notice to all staff. Value for money compared with others, therefore fair. Food and drink not my cup of tea,
but done by home and knowledge of elderly diets is correct.
Reply from Juliana Brasil, IT & Marketing at Regency Manor Residential & Nursing Home

Thank you for sharing your thoughts with us.
It's heartening to hear that our attentive and adaptable staff have been able to meet your husband's changing needs. Our aim is to offer swift, efficient care, and it's rewarding to know this is valued.
We're glad you find our services fairly priced compared to others. As for the food, we recognize everyone has different tastes. We'll continue striving to cater to a wide range of preferences while ensuring nutritional needs are met.
Your feedback is truly appreciated.

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Review from D B (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has just arrived and Regency have made the transition very easy for everyone involved. Having my mum go into a care home wasn't an easy thing to accept, but I am feeling so happy to see Mum enjoying herself and being so well looked after. Thank you.
Reply from Juliana Brasil, IT & Marketing at Regency Manor Residential & Nursing Home

Thank you for your kind words and positive feedback. We understand how difficult the decision is to transition a loved one into a care home, and we are so pleased to hear that we could make this process easier for you and your mum.
It is our absolute pleasure to ensure that our residents, like your mum, feel at home, comfortable, and cared for in the best possible way. We take immense pride in creating a friendly and supportive environment, and it brings us immense joy to know that your mum is enjoying her time here at Regency Manor Home.
Your gratitude means a lot to us, as we always aim to provide our residents with the highest standard of care. Please feel free to reach out anytime if you have any questions or concerns or want to chat about your mum's experience.
Thank you again for taking the time to share your experience.

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Review from Craig J (Friend of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, my family member settled really well and nothing is too much trouble. As a family member, I'm actively involved and kept updated with any changes or events in the home. Staff are approachable and helpful.
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Review from Shirley P (Niece of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers and staff (managers etc) are always polite, caring, and welcoming. If I have any concerns they always re-assure me and take any necessary action. I feel I made the right decision in choosing Regency Manor to take care of my aunt for the last years of her life.
Thank you.
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Review from S M (Son of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family cannot speak highly enough for the love and care given to mum throughout her three year stay at Regency Manor. In particular, the staff were wonderful to mum and her family in the last few days and weeks of her life.
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Review from G S (Son of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly and caring environment where staff try to do their very best for the residents. Bright and colourful accommodation.
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Review from Jeffrey E (Son of Resident) published on 30 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall standard of care is extremely good. The staff are both friendly and caring. Cleanliness is first class. Personal care has improved greatly since my mother entered Regency with staff taking the time to adhere to her best interests.
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Review from Mary D (Daughter of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been very well cared for at Regency Manor for nearly 4 years now. All the staff have been most helpful, kind and caring. Thank you.
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Review from Sarah B (Sister of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, compassion and dignity provided to my brother are outstanding. All the staff are so kind and engaging with him and with us, his family. The facility is superb and the food is excellent and nourishing. I have nothing but the highest praise for the wonderful team that cares so well for the residents.
You are all amazing! Thank you so much.
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Review from Paul C (Son of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Regency Manor for fifteen months now. She is well cared for. All the staff have a lovely personal relationship with her. As her Alzheimer's increases, the level of care increases too, when her demands become more frequent. I am able to do safe in-room visits and telephone calls at any
time.
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Review from Linda B (Wife of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Regency Manor has been excellent. I can't speak highly enough about the staff and the wonderful way that my husband has been cared for during the past 2 years.
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Review from C T (Son of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted after a series of falls and he fractured his hip. The care he has received has been exemplary. The staff are really caring, thoughtful and look after Dad with respect and dignity, despite the problems caused by covid-19. They have always been very helpful to the family, keeping
us informed and asking our opinions of what is best for Dad. Dad is now on end of life care, and visiting arrangements wearing PPE have been well thought through and most helpful.
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Review from L W (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in this home for just a few weeks but we have been very impressed with the care home and general ambience. The staff are very friendly and respectful to Mum. They are always available and willing to answer any queries we might have.
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Review from Ana A (Granddaughter of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Regency Manor has provided a wonderful support system for my grandmother and she is doing so much better now. She enjoys the activities, and the home has made efforts to help families visit/call during the difficulty lockdown period. Thank you Regency Manor.
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Review from B B (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home, excellent, love at Regency.
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Review from C B (Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best place for me. The staff are so good and my room is like I'm in a hotel.
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Review from L B (Friend of Resident) published on 20 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the loving care you gave my dear friend, he was very happy spending his last few years with you.
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Review from E B (Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very good home I am glad I came here. I found love here.
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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Regency Manor Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.984 for Regency Manor Residential & Nursing Home is calculated as follows: ( (188 Excellents x 5) + (3 Goods x 4) ) ÷ 191 Ratings = 4.984
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Regency Manor Residential & Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Amy

Amy Richardson

Job Title: Home Manager at Regency Manor Care Home Joined: 2024

Amy Richardson is an experienced and dedicated care professional with a strong background in healthcare management. With a passion for improving the lives of residents and a commitment to delivering high-quality care, Amy has successfully led teams to provide outstanding care services.


Having worked in various leadership roles within the care sector, Amy brings a wealth of experience in managing care homes, ensuring compliance with regulatory standards, and fostering a positive and supportive environment for both residents and staff.


Her leadership style is focused on compassion, professionalism, and continuous improvement, making her a valued member of our team. Amy is committed to ensuring that every resident feels valued, respected, and cared for as an individual.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Regency Manor Residential & Nursing Home to verify any information. View our terms and conditions. Regency Manor Residential & Nursing Home has an Enhanced Service - more info.