Collinson House

616/618 Dunstable Road, Luton LU4 8RT
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9.7 60 Reviews
  • Collinson House, Luton
Collinson House is situated in the centre of Luton and aims to create an atmosphere which is calm, relaxed and reassuring for older people and those living with dementia.

The home provides residents with a secure, familiar and homely environment including spacious accommodation and modern facilities.

A dedicated team of staff are trained and supervised to provide the highest standard of care while responding sensitively to the evolving needs of the residents within a cherished community.

Residents, care staff, the resident’s doctor and relatives are all given the opportunity to contribute to an agreed care plan. This outlines what the particular needs and wishes of the resident are and establishes the appropriate level of service required.

The home also employs a skilled group of support staff, including cooks, domestics and laundry personnel to enhance the quality of life for each resident.

Residents are encouraged to participate in the activities programme which is organised by the activities co-ordinator.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1450

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

These prices are only a guideline, please contact Collinson House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Mandy Colman (Manager)

Local Authority / Social Services

Admission Criteria

  • Any referral
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (29)

Parking

  • On Site Parking

Collinson House Reviews (60)

9.7

Collinson House has a Review Score of 9.7 (9.709) out of 10, based on 31 reviews in the last 2 years.
Over all time Collinson House has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Collinson House
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Total of 60, showing 1-20
Review from Denise H (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed here for 2 weeks to give me a break. She has dementia and I was very happy for her to be in this care home.
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Review from L G (Respite Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was in for 2 weeks respite.
He was well looked after & respected by carers.
He had help with showers, was encouraged to leave his room to meet other residents, dad is a bit shy, was made to feel welcome.
He made friends whilst in there.
He said the food was lovely, he didn't want for anything.
He
enjoyed his time there.
Room could do with updating, decorating wise.
Be nice if shower was in his room.
Reply from ZAC ALI, Recruitment Consultant at Collinson House

Thank you so much for your feedback. We're delighted to hear that you had a positive experience with our care team. Your support means a lot to us, and we remain committed to providing the highest standard of care.

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Review from Junie S (Cousin of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my cousin has been here the deputy manager has been great with help with his care and that has not been easy. Because he has been very hard work. They have managed him very well and I am truly happy with all their service and I am truly grateful with all their help.
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Review from R S (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff treat Dad with dignity and respect and are always there to help him. They check on him everytime they pass his room and always help him to the dining room for his meals. He gets on well with them.
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Review from Ashley S (Friend of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly staff and nice clean care home, well organised and run. Residents seem happy, definitely one to consider !
Nice big garden with benches flowers etc, newly refurbished dining room. Even met the chef and he was lovely.
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Review from Tracey S (Friend of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Collinson House care home has a lovely special feel to it. It's not a showy place like some, but it is clean, well organised with a relaxed feel. The staff are super friendly and helpful. The newly finished dining room is well set and the home has a nice intimate cozy feel about it. I would definitely
recommend and know several friends with relatives that have been very happy with the care provided in this home.
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Review from Karen O (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is excellent. I am so pleased my husband is being so well looked after. Staff and management are so approachable. Massive thank you to everybody who works here. Special thank you to the deputy manager for always caring and has spent so much time understanding my husband's needs.
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Review from Anna F (Granddaughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are always friendly, warm all welcoming. My grandmother is fond of the staff and they always keep me updated on a regular basis if there are any changes with her health.
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Review from Rajaali A (Brother of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my brother. He is very happy - staff cater for his diet and religion. My brother enjoys Collinson House and management are amazing.
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Review from Sue P (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very friendly and always listen to any concerns.
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Review from Maria L (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has moved in here, I have seen her change for the better. She has told me on many occasions how much she loves it here. The staff are lovely and professional at all times. Her safety and security along with her happiness are all taken seriously. She is treated with dignity and respect.
I honestly think this is an amazing place!
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Review from Sheena S (Friend of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful, home has a nice atmosphere. Nice outside garden space for dry weather, plenty of seating. Residents always seem happy.
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Review from Deborah O (Niece of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased that I chose Collinson House for my aunt to stay at. Everyone is so friendly and she is cared for and looked after in every way possible. I always feel welcome here by all the staff and they always make time for me if I need to discuss anything to do with my aunt. I have visited other
care homes in the area and I have found that Collinson House is the best. I would recommend anybody who is looking for a care home to apply to this one. I have never found any faults with the place and I am happy that my aunt is here.
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Review from Steven F (Son of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has recently entered Collinson for respite car. She has received excellent care and I am kept fully informed of her wellbeing. Food is great and staff are very helpful, kind & approachable. They really care about their residents and treat them with kindness & respect.
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Review from Tarnya A (Granddaughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is taken very good care of. The manager and one staff member in particular take very good care of her needs, cannot fault them.
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Review from Gillian O (Friend of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time for visiting our friend. Homely atmosphere. Kind staff.
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Review from S W (Wife of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care at this care home. The manager, one member of staff in particular, plus all the staff give 100% to all their residents. They work tirelessly to bring comfort to the residents and also look after the relatives when times are difficult. A big thank you to you all.
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Review from David S (Respite Resident) assisted by family/friend published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was very enjoyable and very friendly. The place was very clean and everybody there was very helpful. The food was good, all the facilities were very good as well.
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Review from A J (Daughter of Resident) published on 28 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot commend this care home highly enough. The management are hard working and dedicated to providing the best care possible. All staff are friendly and helpful.
This is an outstanding care home.
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Review from R D (Granddaughter of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma stayed here for respite care and I couldn't thank the staff enough. The care was brilliant and the staff were very attentive, are always very helpful, supportive and happy. The rooms are very clean, the food is great and there are plenty of activities for the residents to choose from. I would
highly recommend this home to others.
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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Collinson House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for Collinson House is calculated as follows: ( (270 Excellents x 5) + (65 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 354 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Collinson House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Mandy Colman

Job Title: Home Manager Joined: 2013

Hello, my name is Mandy and I am the manager of Collinson House. Having started my career in Nursing I transferred my skills to Health and social care and have over thirty years of experience.


I am a focused and driven manager with a strong belief in developing our team in order to provide exceptional care delivery. I love to spend time with family and friends and enjoy swimming, reading and cooking in my free time.

Frequently Asked Questions about Collinson House

What types of Care is Collinson House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Collinson House have?

There are 29 Single Rooms.

What are the Facilities & Services at Collinson House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Collinson House to the centre of Luton?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Collinson House to verify any information. View our terms and conditions. Collinson House has an Enhanced Service - more info.