Collinson House

My mother-in-law was a resident here from December 21st 2022 - 27th January 2023. All the staff were very approachable, polite and very welcoming. She was pretty happy here (my mother-in-law) and she was 98 years old whilst in here. Her room was clean and tidy too. Thank you very much to all.

I am delighted to say that this is the perfect care home and setting for my dad. All care provided from personal to social skills and sensory - I can't confess that if my father was in this situation again, I wouldn't hesitate to choose Collinson House again, from great communication with staff, all concerns dealt with promptly and in good time from all. Hospital visits attended with a member of the team if I can't go. Meals are properly given, and activities are unbelievable. Dedication from the care manager and her fantastic team of carers. Total dedication from all.

Collinson House Care Home have cared for my nan from February 2020. Staff took the time to get to know my nan and her needs and Nan settled well. It was a very difficult time for the whole family and with Covid but Collinson House always kept us informed on how Nan was doing and the care and service has been of a high standard. Management and staff go above and beyond and are always friendly, approachable, communicate well and listen to the family to provide the best possible care for Nan. My grandad also stayed here for a short time and I want to thank everyone at Collinson House for all the care and dedication they provided and continue to provide for my nan.

Can not fault the management and staff, they went above and beyond to ensure Nana was happy and we were updated at all times.

My dad stayed here for six weeks after being in hospital for a long time. The staff were brilliant with helping rehabilitate my father and get him back up on his feet. The staff were amazing and my father was always so positive about the staff and how great they were. He thoroughly enjoyed the food and stated how friendly and loving all the staff were. I would highly recommend this place to anyone.

My dad is very comfortable here, he knows the layout and all the carers and residents very well and is well looked after, although he can at times be challenging, he enjoys a game of dominoes and gets to play often.

I had my great-uncle come to Collinson House Care Home until he passed. He was particularly difficult to manage at night time, the manager assured us that his needs will be met. The staff were patient and friendly and made him happy and comfortable in his last days.

My mum, who is in her mid 90s, has dementia and has been cared for at Collinson House Care Home since July 2020. Throughout this time she has received excellent care and the staff make Mum as comfortable as she could possibly be. Additionally the Collinson House staff have treated me and my father with the utmost consideration and friendship. I cannot speak too highly of the care and service they provide.

My grandad has always cared for my nan but when he took ill at the beginning of the year we knew he needed a break. My nan went and stayed at Collinson House Care Home for just over a week and I cannot fault the team enough. It was so hard for my grandad to leave her but they kept us informed and reassured. Nan seemed happy and settled and we got to take care of Grandad for the week. The staff were kind and patient and very approachable. They took great care of Nan.

I would like to thank the staff at the care home for all the hard work they put in throughout my grandmother's stay. They always went above and beyond to make sure she and others were always happy and content. Much appreciation to you all!

After spending some time in there for respite, I was amazed at how much all the staff had done for him e.g. helping him get dressed. Started eating more food and soon got back to his old self with the attention of all the lovely and helpful staff. Wonderful manager to talk to if you had any concerns. Would highly recommend.

We were particularly pleased with the decisions made by the management over the last year with regards to Covid.

Good team.

My mother has lived at Collinson House for two years and I am very happy with the quality of care she receives on a daily basis. I had been looking for a care home for some time and was immediately taken with the level of cleanliness and how professional and friendly the staff were. There was no doubt about it - this was the best care home for my mother. Throughout the pandemic, it's clear to me the staff have worked extremely hard to maintain such a high standard of care. This is an extremely well-run care home.

I would highly recommend this care home to anyone looking to put a family member in. All staff are kind, friendly and generous. All management teams are excellent, they go above and beyond their call of duty and I felt my grandad was very looked after at all times and listened to his requests and well-loved like their only family. Sadly grandad passed in February. I can call my Nan whenever I want without any trouble the carers always have time for me. My nan is still in the home and is very happy. Many thanks to all those who cared for my grandad.

At the beginning of 2020, we had to make the decision to find my nana a care home. My mum came across Collinson House and without hesitation, this was our choice. Nana received the best care we could have hoped for during 2020 with the lockdown. We felt reassured that Nana was in the best place, being looked after. We were told regularly about her well-being. Early December 2020 we were informed that Nana was showing the first signs of passing away. We were able to spend quality time with her over the few weeks she had left. Although this was a sad time for us, we knew she was receiving the best care and this was comforting to us. Thank you all at Collinson House for the compassion you put into your jobs.

Clean, expertly run, friendly staff, very helpful and understanding, passionate care. Would highly recommend. My mum was treated with dignity and love. In this very uncertain year, the staff did all they could to make visiting safe and secure.

Moving my mother in law to Collinson House has been life-changing for me and my family. The staff are kind, compassionate and consistently highly professional. They are warm and caring and my mother in law has grown in confidence and developed secure attachments with carers and other residents. The pandemic has been extremely challenging but the communication honesty and openness of management provides us with peace of mind. Mum is clearly thriving under the care of the Collinson team and physically presents as healthier happier and much more stimulated than where she was previously a resident. She enjoys her food and the social mealtimes and has gained much-needed weight. We are extremely grateful for every member of the team at Collinson.

In 2015 my great aunt selected this home to be her new residence when she was diagnosed with Lewy Body Dementia. From that time to the date of her passing in February 202 we have had and seen quality service at this home. All of the managers over this period have truly displayed professionalism, which motivated and shared amongst the daily staff.

Beautiful establishment. Staff very polite and helpful, not only to the residents but to family, friends and visitors. Always first name terms and staff very caring. Rooms well equipped, beautifully kept, allowing personal items to make the room personal to the resident (excellent home). Staff also spoke several languages, which allowed them to cater to my relative.