Collinson House

616/618 Dunstable Road, Luton LU4 8RT
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9.7 60 Reviews
  • Collinson House, Luton
Collinson House is situated in the centre of Luton and aims to create an atmosphere which is calm, relaxed and reassuring for older people and those living with dementia.

The home provides residents with a secure, familiar and homely environment including spacious accommodation and modern facilities.

A dedicated team of staff are trained and supervised to provide the highest standard of care while responding sensitively to the evolving needs of the residents within a cherished community.

Residents, care staff, the resident’s doctor and relatives are all given the opportunity to contribute to an agreed care plan. This outlines what the particular needs and wishes of the resident are and establishes the appropriate level of service required.

The home also employs a skilled group of support staff, including cooks, domestics and laundry personnel to enhance the quality of life for each resident.

Residents are encouraged to participate in the activities programme which is organised by the activities co-ordinator.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1450

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

These prices are only a guideline, please contact Collinson House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Mandy Colman (Manager)

Local Authority / Social Services

Admission Criteria

  • Any referral
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (29)

Parking

  • On Site Parking

Collinson House Reviews (60)

9.7

Collinson House has a Review Score of 9.7 (9.709) out of 10, based on 31 reviews in the last 2 years.
Over all time Collinson House has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Collinson House
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Total of 60, showing 21-40
Review from Sandra S (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Collinson House for more than two years now and the staff know and understand her needs. She has a good relationship with her main carers and management. I feel I can always talk to management about any concerns that I have. I am also confident that they will keep me updated on Mum's
condition and I feel she is safe and cared for.
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Review from A M (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care for my Mother. Comfortable rooms, friendly and caring staff.
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Review from J M (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All good, Dad is settling in well.
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Review from S R (Granddaughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been a resident at Collinson House for about seven months now, and I can confidently say that the service is immaculate. They cater to her needs very well, and the staff are kindhearted and caring. I definitely recommend this care home.
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Review from Alan C (Brother-in-law of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been visiting my brother-in-law for 2 years and three quarters and find that he has been looked after in a satisfactory manner. The staff are courteous, helpful and always happy.
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Review from Jill G (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident at Collison House for eleven years. She can't do much for herself these days. The staff treat her with much kindness.
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Review from J D (Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First experience of residing in a care home, welcomed with care and kindness, soon aware of busy routine but have own room so minimum disturbance. Pleasant room, clean and fresh decor - restful view from room of the garden and trees.
My visitors have been welcomed and staff always polite.
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Review from Rebecca M (Daughter of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Collinson House have gone above and beyond for our loved one. Our loved one can be extremely difficult and resists any assistance, and can also be verbally and physically aggressive. The staff are patient, kind, tolerant and understanding. They have tried many times to put things in place
that might enable our loved one to be happier and less resistant to help, and even though nothing was working, they never gave up trying.
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Review from John I (Civil Partner of Resident) published on 28 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been with Collinson House for some time now and I have always felt she is looked after well and all her needs are catered for.
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Review from Paul F (Son of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Collinson House for 3 years and I'm very happy with the level of care she gets. The team are all very friendly and nothing is too much trouble. I believe that wherever you go, in most cases, it's the people who make the difference in how a place feels, the team do that
here.
I always feel confident that Mum is being well looked after when I'm not there.
I would recommend them to family and friends.
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Review from Melissa G (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most staff are helpful and friendly. Not a very good choice for meal times. Would be nice if we could stay when it is meal time as mum is confined to her room, understandably meal times are protected but she can’t be moved into the dining room.
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Review from Denise H (Niece of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Collinson House for nearly 3 years. I found the managers and staff to be very caring and easy to talk with about any concerns I had about my aunt's health and welfare.
My aunt suffered from dementia and other health issues. The staff knew her well and would contact us if
and when the need arose to let us know if she was not well. We visited her and were always made welcome. I would recommend this care home.
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Review from D S (Daughter-in-law of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident here from December 21st 2022 - 27th January 2023. All the staff were very approachable, polite and very welcoming. She was pretty happy here (my mother-in-law) and she was 98 years old whilst in here. Her room was clean and tidy too. Thank you very much to all.
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Review from Hazel F (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted to say that this is the perfect care home and setting for my dad. All care provided from personal to social skills and sensory - I can't confess that if my father was in this situation again, I wouldn't hesitate to choose Collinson House again, from great communication with staff, all
concerns dealt with promptly and in good time from all. Hospital visits attended with a member of the team if I can't go. Meals are properly given, and activities are unbelievable. Dedication from the care manager and her fantastic team of carers. Total dedication from all.
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Review from R H (Granddaughter of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Collinson House Care Home have cared for my nan from February 2020. Staff took the time to get to know my nan and her needs and Nan settled well. It was a very difficult time for the whole family and with Covid but Collinson House always kept us informed on how Nan was doing and the care and service
has been of a high standard. Management and staff go above and beyond and are always friendly, approachable, communicate well and listen to the family to provide the best possible care for Nan. My grandad also stayed here for a short time and I want to thank everyone at Collinson House for all the care and dedication they provided and continue to provide for my nan.
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Review from R S (Granddaughter of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana needed respite care for two weeks to give my granddad a break, it was such a difficult time due to Covid, we were unable to view the home before admission and was going on feedback from others who had stayed in the home.
We were continually updated on how she was doing, we could call daily
and FaceTime and even see her through the window, she was clean, happy and smiling, it was very difficult to put Nana in the home but the staff were excellent and put the whole family at ease during her stay.
Can not fault the management and staff, they went above and beyond to ensure Nana was happy and we were updated at all times.
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Review from Thomas C (Son of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed here for six weeks after being in hospital for a long time. The staff were brilliant with helping rehabilitate my father and get him back up on his feet. The staff were amazing and my father was always so positive about the staff and how great they were. He thoroughly enjoyed the food
and stated how friendly and loving all the staff were. I would highly recommend this place to anyone.
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Review from V F (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad is very comfortable here, he knows the layout and all the carers and residents very well and is well looked after, although he can at times be challenging, he enjoys a game of dominoes and gets to play often.
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Review from Cameron F (Relative of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had my great-uncle come to Collinson House Care Home until he passed. He was particularly difficult to manage at night time, the manager assured us that his needs will be met. The staff were patient and friendly and made him happy and comfortable in his last days.
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Review from Claire R (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who is in her mid 90s, has dementia and has been cared for at Collinson House Care Home since July 2020. Throughout this time she has received excellent care and the staff make Mum as comfortable as she could possibly be. Additionally the Collinson House staff have treated me and my father with
the utmost consideration and friendship. I cannot speak too highly of the care and service they provide.
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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Collinson House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for Collinson House is calculated as follows: ( (270 Excellents x 5) + (65 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 354 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Collinson House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Mandy Colman

Job Title: Home Manager Joined: 2013

Hello, my name is Mandy and I am the manager of Collinson House. Having started my career in Nursing I transferred my skills to Health and social care and have over thirty years of experience.


I am a focused and driven manager with a strong belief in developing our team in order to provide exceptional care delivery. I love to spend time with family and friends and enjoy swimming, reading and cooking in my free time.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Collinson House to verify any information. View our terms and conditions. Collinson House has an Enhanced Service - more info.