The Beeches Residential Care Home

The home is amazing. Spotlessly clean. Great food. The carers are some of the best people I have ever met. Kind, considerate and loving towards my mother. Myself and my family are welcomed into the home as family members. I don't know how to thank them for the care and love they give to my mother.

For over two years, this was dad's "home" for dementia care-unfortunately, not a good experience. On arrival, no one greeted us or handled discharge papers. After 90 minutes, we went to his room ourselves. It was filthy, with an unmade bed and belongings from the previous resident. No apologies, no management, and we had to clean and settle him ourselves. This lack of care continued. After a fall, dad was hospitalized for over 3 weeks. We gave notice, yet the home never checked in-not even a well-wish. The only prompt response was the final bill. With Sanctuary Care, you're just a transaction. Staff showed minimal interest in residents; dad had 4 regular visitors-many residents had none. The new manager is trying hard, but it's unclear if she's supported. If we had POA earlier, we'd have moved him long ago. Thankfully, dad's now in a far better facility where he's truly cared for. We do not recommend The Beeches for dementia care.

In February 2024, our mom moved into the Beeches Care Home. Mom was very anxious, disoriented upon moving in, but the care, compassion and patience shown to her was overwhelmingly supportive, to both Mom and family. Mom is very happy now. More recently, Mom broke her hip, which meant it looked like she couldn't return. However, after numerous phone calls, with very supportive new manager and Deputy Manager, they pulled up all resources, Mom returned and Mom has come on leaps and bounds. Excellent care team. Thank you.

Both my parents moved to The Beeches in February of this year after living in the same house for over 60 years. Due to Dads dementia and Moms disability they were not safe at home. The staff and management helped in more ways than one , not only with the emotional and physical transition for them moving in but also the emotional support for both my sister and i , as we were wracked with guilt at having to make this decision. I can not praise the staff enough from cooks , cleaners , maintenance , office staff , carer's and managers. My Mom and Dad are now safe , very well fed ( food delicious ), cared for and more importantly are made to feel part of an extended family where they are valued and loved .

They care my relative was given was above and beyond I can not thank every member of staff in every department for all the hard work the beeches has improved so much and I feel this home needs the recognition it deserves

I don't feel having dogs in the home is acceptable off leads. Having a phobia of dogs myself I feel it unnerving. The food is awful, too much fried food and not enough fresh veg. Lack of fresh fruit offered. The cornbeef hash that was served was far too salty and was too hot to eat. Also why is my mom being woke up at 6:00 am to be given medication? The medication only needs to be given 1 hour before breakfast.

Since my husband has been at The Beeches he has been well looked after. The staff are welcoming and happy to help including management and all other staff. I enjoy visiting my husband and speaking to the staff who now call me by my first name which makes me feel good.

My mum came to The Beeches in November for respite care following the passing of my father. Although the beginning was difficult and emotionally challenging she has since settled in wonderfully. The staff have been incredibly empathetic and caring, making both Mom and family feel welcome and supported.

I have visited The Beeches for over two years and I would like to thank every member of staff for making me so welcome. Day in day out staff are caring, friendly, welcoming and sort out any problems. I have moved in myself recently and my room is lovely, some furniture from home to complement other furniture. Lots of love, care and TLC to me and family. Thank you stars.

Very friendly. Always happy. Always going the extra mile to help. Considerate.

My father moved to the Beeches Care home 12 months ago. He settled very quickly due to the warm and friendly atmosphere. The staff, including management, are fabulous. Really approachable and very caring.

I'm worried Mother isn't eating properly. I ask what have you had for lunch or dinner and the reply is they bring me something. She orders a jacket potato that doesn't exist, there are very few greens on the menu daily and one day a sausage roll and wedges but no greens. It is a lovely home but the food is very poor. I've had in-laws in care homes and the menu and food are far superior to The Beeches. Next time you have a meeting review the menus and ask would my mother eat this rubbish.

My mother's health has recently declined greatly due to her dementia. I cannot thank the staff enough for their care towards her and for helping to keep her dignity. They have also supported me during this difficult time.

Fantastic care home. My mother went there last December. The care is superb. The food is amazing. The staff are so friendly and very understanding. They always keep in touch about Mom's health and always keep me in touch about Mom's hospital appointments. Keep up the good work. I have no worries anymore about Mom being safe in a lovely car home.

I cannot express enough how wonderful every member of The Beeches team were to my mom in her time there. In her last few weeks my mom was treated with such care, consideration and dignity and was made to feel valued. She called them all angels and they are. Thank you all so much. Would recommend to anyone thinking of moving in. It's a great home from home.

If you are looking for a place for your loved one don't look any further you have found it.

The majority of the staff are friendly, obliging and caring and know the residents and understand their needs well. A number of staff are long-term employees. The kitchen offers good quality food and always goes the extra mile for individual requests. The home is well cared for in terms of furnishings and is bright and welcoming.

A big thank you to the manager and staff.

The carers are all lovely, professional and very caring. They all treat my husband with love and understanding.

My father moved into the home last February with complete loss of mobility. He has been cared for extremely well and, despite his declining health, the entire family are delighted with the care he receives.