The Cedars

73 Berwick Road, Stoke-on-Trent ST1 6ER
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9.7 79 Reviews
  • The Cedars, Stoke-on-Trent
Anchor’s The Cedars in Holden Bridge is a purpose-built care home, providing care within a comfortable and relaxing environment. The home has 42 single rooms with en suite wet rooms, fitted furniture and a telephone point as standard.

The Cedars provides residential and residential dementia care, which is personally tailored to meet the individual needs of customers and enhance their quality of life. Meals are cooked freshly on-site each day and reflect residents' dietary requirements and tastes. The home continues to welcome new residents.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. The home provides dementia care and provides on-going training to care staff, ensuring their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1032
  • Self-Funded Residential Dementia Care: from £1032
  • RESPITE Self-Funded Residential Care: from £1032
  • RESPITE Self-Funded Residential Dementia Care: from £1032

Our colleagues at The Cedars will be happy to answer any questions you have regarding our fees and what is included in our fees.

These prices are only a guideline, please contact The Cedars to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joanne Ellis (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact The Cedars directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • Visitors are welcome at The Cedars.

Parking

  • Onsite parking is available, including disabled spaces.

The Cedars Reviews (79)

Total of 79, showing 21-40
9.7

The Cedars has a Review Score of 9.7 (9.742) out of 10, based on 24 reviews in the last 2 years. Over all time The Cedars has 79 reviews.

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Review from Chris B (Son of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really pleased with the care my mum receives - the staff are very helpful and keep me informed of things concerning my mum. The home is always clean and free from any smells and I would recommend to anyone else considering putting a relative into a care home. Special thanks to all staff.

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Review from M B (Stepson of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff.

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Review from Heather H (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled in very well after a bit of a rocky start. He has now adjusted well. Would probably like a bit more male conversation but enjoys female company. The carers are very good and kind to him.

Reply from Jo Farmer, Manager at The Cedars

Thank you for taking the time to review The Cedars and we are pleased that you rate our care/support as excellent. Thank you for your lovely feedback regarding our carers, which I will pass on. I'll discuss activities and interests with your Dad to make sure he is spending his time as he wishes.

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Review from John K (Husband of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided. The management and staff are very helpful. Always listen if you have any problems and try to resolve any issues.

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Review from Z B (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at The Cedars since the end of April and has been welcomed into the home by the staff and many of the residents. The home is very friendly and nicely decorated and has a lovely atmosphere. The staff go the extra mile for Dad and he is clearly very comfortable with them. The home environment
is safe and the main lounge is always a popular gathering place for residents. The food is lovely, fresh and home cooked with lots of variety. There are plenty of activities and a nice outdoor seating area. The carers are so friendly and approachable and the management are efficient and very proactive. In short, The Cedars is a lovely care home which I wouldn't hesitate to recommend.

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Review from Carole B (Wife of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and attention my husband has received since moving into The Cedars seven weeks ago. He has been excellently looked after in a care home that is lovely, as are the staff who are approachable and show thought and attention to their residents. The home-cooked food is always
tasty and presented well and looks delicious. Management are very approachable and extremely quick to sort any problems. First-class care home!

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Review from Julie S (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here when Covid struck. The care and attention she received was absolutely amazing. The staff are second to none. They keep the family well-informed and up-to-date with everything. Cannot recommend this home enough. Keep up the good work.

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Review from Terry E (Son of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at the home for 4 months now and the change in her is fantastic. She has regained some of her independence that she previously lost when she was living alone. When I visit she appears happy and content and does speak very highly of the care staff. The staff are welcoming and
friendly and treat my mother with dignity and respect and are attentive to her needs which is all that I could ask for. The Manager has been very supportive in helping us through the process of arranging 24 hour care and nothing is too much trouble. I would highly recommend the home for anyone looking for first class care for their relative.

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Review from L F (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all brilliant. Very caring and I am confident that my mother is being looked after very well when I am not there. The home is kept very clean and there is no lingering smell of urine as I've encountered in other care homes.

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Review from Laura B (Granddaughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home with caring staff who know my nana well and look after her very well. The entertainment is nice and they get the residents involved especially with the singing and dancing. I know all the family are pleased with her care.

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Review from G J (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the absence of a manager, there were initial problems with communication as the two different area managers were not always available. There have been a few instances of missed medication which could be a serious concern. Hopefully, this is addressed appropriately.

Reply from Joanne Farmer, Manager at The Cedars

Thank you for taking the time to review The Cedars and we are pleased that you rate that our residents are treated with dignity as excellent. We are committed to our residents' safety and well-being. I am happy to discuss your loved one's care with you at a mutually convenient time.

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Review from D L (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is now in her fourth year at The Cedars and is still as happy as she was when she first arrived. She is very content in her own environment and gets on well with all the staff. I am happy knowing that she is looked after and is safe in her room and surroundings.

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Review from P W (Friend of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally satisfactory. Only when things go wrong, it is not satisfactory, e.g lift not working for several days. Baths not working on floor one for an unacceptable time. When the lift wasn't working food was always cold.

Reply from Joanne Farmer, Home Manager at The Cedars

Thank you for taking the time to review The Cedars, and we are pleased you rate our safety as excellent. We are aware of the problem with the lift and this has now been fixed. Unfortunately, there was a delay in securing the right parts to fix the issue. We arranged to amend our menus accordingly to ensure our residents were able to continue to enjoy the food they liked but apologise if this was not the case. We are currently waiting on contractors to replace the batteries in the bath on the first floor, which should be completed shortly. However, our residents continue to have access to two bath facilities on the second floor. We are also looking to employ a bank maintenance person to ensure that any small repairs and maintenance issues can be rectified more quickly.

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Review from Victoria S (Daughter of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring home. Lovely staff, followed Covid rules and regulations very well. Not sure on the food - Mum always says how poor it is and lack of choice, but I know Mum is safe.

Reply from Joanne Farmer, Manager at The Cedars

Thank you for taking the time to review The Cedars. We are pleased that you rate our care and support as very good and I will ensure that your kind comments are passed on to our team. We will continue to liaise with you and your mum regarding our food. Our catering team regularly review our menus with our residents' input and we continue to offer alternatives to our menus each day.

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Review from Samantha C (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from A H (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a long-standing resident and I could not be happier with the care and attention he receives. He is very grateful to all of the staff and is very happy here.

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Review from D B (Aunt of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided throughout her stay. So pleased the home will be providing her end of life care. She is treated with dignity which is very important.

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Review from Raymond B (Nephew of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a spinster and had no other relatives apart from myself and my brother. She was 96 years of age and a resident here from February 23rd to July 29th, 2021 when she died. Everything about this establishment is excellent and I have no hesitation in recommending it. The building is modern and
purpose-built, with lovely rooms and facilities. The food is varied and well prepared and my aunt said there was too much of it. She preferred to stay in her room so I can’t comment on the activities. Much more important, of course, is the standard of care which was first-class. When my aunt became ill in her final weeks, the response from the staff was superb. You simply couldn’t ask for more! Communication was always very good and nothing was too much trouble. Parking is cramped and it can be a long wait before the staff answer the doorbell. I was told it was good and it is!

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Review from B C (Husband of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally happy with the Cedars. The home is very clean and run in a very caring way but still run in a very professional way, which helps the residents enormously. I have admiration for all staff who are very friendly and caring to my wife. 10 out of 10.

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Review from SamanthaC (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only just moved to The Cedars but from our experiences so far I am extremely impressed. I visited before mum was admitted. The staff were so helpful and made me feel very welcome. I'm looking forward to my mum spending many happy years at The Cedars.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for The Cedars is calculated as follows: ( (215 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 283 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Cedars is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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