The Cedars

73 Berwick Road, Stoke-on-Trent ST1 6ER
Review Us
9.7 79 Reviews
  • The Cedars, Stoke-on-Trent
Anchor’s The Cedars in Holden Bridge is a purpose-built care home, providing care within a comfortable and relaxing environment. The home has 42 single rooms with en suite wet rooms, fitted furniture and a telephone point as standard.

The Cedars provides residential and residential dementia care, which is personally tailored to meet the individual needs of customers and enhance their quality of life. Meals are cooked freshly on-site each day and reflect residents' dietary requirements and tastes. The home continues to welcome new residents.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. The home provides dementia care and provides on-going training to care staff, ensuring their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

Show The Cedars on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1032
  • Self-Funded Residential Dementia Care: from £1032
  • RESPITE Self-Funded Residential Care: from £1032
  • RESPITE Self-Funded Residential Dementia Care: from £1032

Our colleagues at The Cedars will be happy to answer any questions you have regarding our fees and what is included in our fees.

These prices are only a guideline, please contact The Cedars to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joanne Ellis (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact The Cedars directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • Visitors are welcome at The Cedars.

Parking

  • Onsite parking is available, including disabled spaces.

The Cedars Reviews (79)

Total of 79, showing 41-60
9.7

The Cedars has a Review Score of 9.7 (9.742) out of 10, based on 24 reviews in the last 2 years. Over all time The Cedars has 79 reviews.

Overall Experience

  • 58
  • 19
  • 2
  • 0
  • 0

Date Published

79
10
20
24
55

Review from Paul H (Son of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The house is clean, tidy and modern. The staff are friendly, helpful and know the residents.
Only small issue, there has been some lack of communication between staff. Information has become confused or missed. A small issue that has been resolved.

Reply from Joanne Farmer, Manager at The Cedars

Thank you for taking the time to review The Cedars and we are pleased you rate our home as good. I will ensure that our team are aware of you kind comments regarding their conduct. We understand that the issue around communication is now resolved but we are happy to discuss any aspect of your loved ones’ care at a mutually convenient time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen C (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with everything done in this care home. My mum is always happy when she sees the staff which says it all. Staff are always very accommodating and pleasant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil C (Son-in-law of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is always clean and tidy. She is always smiling. Staff are always very friendly. Home is always pleasant and clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen S (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, feel very happy with our choice. Staff go out of their way to help with things that our loved ones need. Very caring, take the time to get to know the residents and their likes/dislikes. Nothing too much trouble. Room is adequate/good size. Reasonably clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harry H (Brother of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at The Cedars for a few weeks and she is happy and well cared for she tells me she likes the staff. I live in the Manchester area and see my sister twice a week and now able to take her out. I find all the staff helpful and able to answer any questions I have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire T (Niece of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good, covid secure and given PPE. The decoration of the care home is very nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne E (Daughter-in-law of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant and Mum-in-law looks really happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail G (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant atmosphere and very good care being given to your relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John G (Son of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Approachable, friendly and very caring. I feel confident that my mum has the best of care and attention. Very reassuring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy R (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in The Cedars for nearly three years, and we have been extremely pleased with our choice of a care home for him. The rooms and facilities are excellent. Meals are freshly prepared on-site and are always of a very high standard. The staff are simply amazing - their dedication
and devotion to the residents are beyond praise, especially during the difficult times, of the recent Covid pandemic. They have all gone above and beyond the call to do everything possible for the safety and wellbeing of the residents. I simply can not fault them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann K (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, always very helpful throughout my mother's stay in the home since July 2018. Nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel L (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am unable to rate everything as I am unable to go into the rooms at The Cedars, due to Covid-19. My dad has only been here for a month, but the staff have been excellent; any queries or concerns I have had, have been addressed. My dad says the food is love, and everywhere looks modern and clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has done their utmost to reassure us of my mother's well-being. Their patience and empathy have been second to none. I cannot express how grateful my family and I are for your care and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart J (Stepson of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always willing to help with any request made on behalf of the resident. The room is always clean, and the staff keep us informed about the health and welfare of the resident. Activities are done frequently, and the standard of food and drinks is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Nephew of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has recently moved into the home and has been given a new lease of life. Although she is having to isolate, we understand the reasons for this, and the staff have been wonderful in making sure that we can keep in regular contact with her. Having spoken to my aunt, she is very happy with the
care she is receiving and praises the staff and the food. We look forward to being able to visit her when it is safe to do so.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Su W (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's been in the Cedars since last November, after a tough time trying to keep her in her own home, during which time she was in and out of hospital. Since she's been there, she has been so well looked after and cared for and I cannot thank the staff enough. Amazing staff, I would definitely recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy L (Granddaughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana is a resident of The Cedars and we can’t fault the care she has received. The staff are brilliant and do their utmost to meet her needs to the highest standard. It has been so reassuring to know that she is in safe hands during the Covid-19 outbreak and the fact that they have not yet had a
single case within the home is outstanding! The service provided by the manager and the team is second to none, and we will forever be grateful. Thank you all from the bottom of our hearts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been ill in hospital for a few months. Unable to cope on her own she became a resident of The Cedars. The home is lovely. The staff are very caring and patient. There are so many things to do it's great. During this covid epidemic, the staff have been working very hard to keep everyone safe
and to keep families in touch. Special people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum went to stay at The Cedars in February. Its been awful not to see her for the past 10wks but the staff have gone above and beyond to keep us in contact with her. Mum does struggle with being in care but we know she's getting the best care, support and love that's possible in a care environment.
Massive thanks to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie J (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are so professional and caring towards both the residents and family members every time you see them or contact them by phone.
The care they deliver is exceptional in every way.
It is a wonderful feeling when you know your loved ones are safe and well when they can't be with
you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for The Cedars is calculated as follows: ( (215 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 283 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Cedars is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (10)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Cedars to verify any information. View our terms and conditions. The Cedars has an Enhanced Service - more info.