The Cedars

73 Berwick Road, Stoke-on-Trent ST1 6ER
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9.7 79 Reviews
  • The Cedars, Stoke-on-Trent
Anchor’s The Cedars in Holden Bridge is a purpose-built care home, providing care within a comfortable and relaxing environment. The home has 42 single rooms with en suite wet rooms, fitted furniture and a telephone point as standard.

The Cedars provides residential and residential dementia care, which is personally tailored to meet the individual needs of customers and enhance their quality of life. Meals are cooked freshly on-site each day and reflect residents' dietary requirements and tastes. The home continues to welcome new residents.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. The home provides dementia care and provides on-going training to care staff, ensuring their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1032
  • Self-Funded Residential Dementia Care: from £1032
  • RESPITE Self-Funded Residential Care: from £1032
  • RESPITE Self-Funded Residential Dementia Care: from £1032

Our colleagues at The Cedars will be happy to answer any questions you have regarding our fees and what is included in our fees.

These prices are only a guideline, please contact The Cedars to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joanne Ellis (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact The Cedars directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • Visitors are welcome at The Cedars.

Parking

  • Onsite parking is available, including disabled spaces.

The Cedars Reviews (79)

Total of 79, showing 61-79
9.7

The Cedars has a Review Score of 9.7 (9.742) out of 10, based on 24 reviews in the last 2 years. Over all time The Cedars has 79 reviews.

Overall Experience

  • 58
  • 19
  • 2
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Date Published

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Review from Christine B (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is usually amazing but during the covid outbreak, it has been outstanding. My mum has been a resident for 9 years and is so well looked after and treated at all times with care and dignity. Thank you to all the staff for all that you do in keeping the residents safe and well.

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Review from D B (Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was very good for me. I am more confident now and I am walking with a stick (previously a frame but not confident). Now, on occasions, I walk short distances without a stick. I am aiming to try and get back home.

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Review from H B (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is excellent and the treatment very good. The staff are always helpful.

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Review from M B (Next of Kin) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Next of Kin has been at The Cedars for around 15 months, she settled in straight away and has never complained about anything. I recommended that she goes there and have no complaints what so ever, except sometimes laundry goes missing. The staff are very friendly, kind and caring and have always
been there whenever she's needed any extra help. I cannot thank them enough.

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Review from S C (Friend of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy here. he was previously in a different care home, where he was not happy. The Cedars has a very warm welcoming atmosphere and seems to be a pleasant place for staff, residents and visitors alike. If ever I need to be in a care home, I would like it to be The Cedars.

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Review from I M (Friend of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend does not have any relatives and therefore friends visit her. We are all happy with the home and the way it is run. The staff are caring and do their best to meet the needs of the residents, a variety of activities are provided to stimulate the residents and one gets the feeling that it is
a happy home to live in.

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Review from J B (Daughter of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is really a home from home, filled with home comforts and genuinely caring staff. It's clean, safe, the food looks and smells delicious and everyone is treated with dignity.
Thank you.

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Review from I A (Son-in-law of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly easy to talk to helpful and keep my mother-in-law safe, clean, fed and do loads of activities with all the residents.
We have no problem with the home at all it is a lovely place to come.

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Review from Geoffrey T (Relative of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care provided by the home. Nothing has ever been too much trouble, and staff are always attentive to my wife's mothers needs. When we visit, we feel like a part of the family. Lovely home and fantastic staff.

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Review from C L (Daughter of Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Cedars now for a number of years. I have never had any concerns with the way in which she is cared for. She always looks happy and content when myself and family visit her. It was an extremely hard decision to place mum in a care home, but without the support of the
home, we would not have been able to care for her. Staff are amazing, as is the management. Thank you all for helping us and giving us peace of mind.

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Review from Patricia H (Daughter-in-law of Resident) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my mother-in-law sadly passed away, the care and compassion the staff showed not only towards her but to us as a family is commendable. Nothing was too much trouble for the staff, and it was very comforting for us as a family to know that genuine care was given to our loved one. I would like
to thank the home for the care, dignity and support that you gave to her, in her last days.

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Review from Colin B (Brother of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had experience of other care homes I have found The Cedars to be exceptionally good. The staff are very committed and work tirelessly to meet the needs of residents. My sister has Alzheimer's disease and what is really important to me is the way in which everyone at the home recognises and responds
to the person behind the illness. This makes her life (and mine!) as satisfying as it is able to be.

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Review from Tyler E (Grandson of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my nan at The Cedars and I feel as though I am part of the family, I am always made to feel welcome by staff on duty. My nan has lived at The Cedars for nearly 3 years and during that time we have both seen many changes, some good and some not so good. I feel that at present the home
has never been so good, it always looks clean and tidy. My nan always looks nice and presentable and I know the staff take time to sit with her and paint her nails which makes her feel good. I have stayed for Sunday lunch on the odd occasion and the meals have always been lovely. I wouldn't hesitate to recommend the home to friends as I know their loved one would be well cared for.

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Review from Brenda W (Sister of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my brother on a weekly basis. I find he is happy, well cared for and apart from his general health all seems good to me. I feel that in the better weather he could perhaps spend a little time outdoors if possible, and that would lift his mood as he sometimes appears to be a little bored etc.

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Review from J B (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Cedars pass all my expectation as care homes go. Staff and management are brilliant. It is just unfortunate that they were not capable of coping with Mum, having a lot of falls and refused to take her back on board.

Reply from Jane Garner, Manager at The Cedars

Thank you for taking the time to review The Cedars and we are pleased that you rate our facilities as excellent. We endeavour to meet the needs of all residents, however, when we can no longer do so and health professionals support this decision, we have to take the difficult decision to move a person to a more suitable care environment.

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Review from Iris L (Friend of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last year the staff are constant - not so many from bank, which is good. Complaints are taken in and sorted. All residents need someone from outside to check they are cared for properly. I couldn't fault Cedars. If I have in the past it's been sorted calmly.
Well done to all Cedars staff
during 2018!
Keep up the good work.

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Review from G T (Respite Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good care given. Food first class. Would go again in the future.

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Review from Susan R (Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find him content, clean, happy and well looked after.

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Review from P D (Friend of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been going to The Cedars for many years. Although the staff have changed, we still find them very pleasant and welcoming every visit we make.
The manager is especially kind and considerate, jolly and dedicated to her work, making it pleasant for all the residents.
The building is very bright
and well set out.
Our compliments to all the staff.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for The Cedars is calculated as follows: ( (215 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 283 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Cedars is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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