42 Ringwood Road, Verwood BH31 7AH
Waypoints (Verwood) is a beautiful purpose built home situated near the village centre of Verwood. There is a focus on freedom within the home that ensures that residents are able to live their lives as independently as possible. This builds self respect and dignity with both residents and carers alike.
There is a feeling of fun and laughter and the staff have a proven track record of helping residents gain some control back in their lives.
Food is an important part of the service and residents may eat when and where they like. There are choices of dining areas and the main kitchens are staffed from 07.00 to 20.30 hours each and every day.
There is a belief that people with Dementia deserve the best quality in care and accommodation.
Group: Waypoints Care Group Ltd
Person in charge: Donna Palmer (Home Manager)
Local Authority / Social Services: Dorset County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 42
Shared Rooms: 0
Rooms with ensuite WC: 42
Weekly Charges Guide: Nursing Care Single from £1250 (These prices are only a guideline, please contact Waypoints Verwood to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Waypoints Verwood: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 out of 10 for Waypoints Verwood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Waypoints Verwood in Google's Search Results – more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.708 for Waypoints Verwood is calculated as follows: ( (19 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.708
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 3.488 Points relating to the number of positive Reviews for Waypoints Verwood is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3.00 + 0.25 = 3.25
Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.4 Target = 0.238
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
4.7 out of 5 from 2 Reviews over all timeWaypoints Verwood has a Review Score of 8.2 (8.196) out of 10 and an Average Rating of
Review submitted on 22 November 2017 from a Postal Card by Julie H (Husband of Resident). on Wednesday 22 November 2017 . Relates to November 2017.
Waypoints is a very nice care home. Staff are lovely and kind, they treat my husband with dignity. Sometimes there is a shortage of staff but they all try to manage as best they can. The rooms need an update, new carpets and the whole home could do with a fresh lick of paint and new fittings.
How likely would you be to recommend Waypoints Verwood? Extremely Likely
Karen Brown, Administrative Assistant at Waypoints Verwood responded to this review on 23 Nov 2017:
Thank you for taking the time to give Waypoints Care at Verwood your feedback. All of your comments and suggestions are valued and appreciated and we can confirm that we will be looking into making decorative improvements in the Home next year. We are pleased that you have found the care for your Husband to be excellent and that he is being treated with dignity and kindness. It is our privilege to have him as one of our much loved residents.
Review submitted on 10 November 2017 from a Postal Card by Ann C (Wife of Resident). on Friday 10 November 2017 . Relates to October 2017.
Waypoints is a spacious building with large rooms for the residents. It is clean with friendly staff, from the nurses to the cleaners. Nothing is too much trouble. Unfortunately, they are short staffed and sometimes I feel as though I want to help although I know I'm not allowed.The only gripe I have is that the laundry often goes missing and this can be frustrating when I see the cupboards empty.
How likely would you be to recommend Waypoints Verwood? Extremely Likely
Karen Brown, Administrative Assistant at Waypoints Verwood responded to this review on 15 Nov 2017:
Thank you for your support and encouragement for all our staff at Waypoints Care and we are so pleased that you have found our services to be excellent. Here at Waypoints, we care passionately about the service we provide both to our residents and their families and also our staff. We welcome your feedback and we will ask the Home Manager to chat with you about your specific concerns so that we can continue to work to improve all of our services and maintain the high standard of care of which we are very proud and which is of great importance to us.