Verwood House Care Home

We enjoyed our stay in the care home - Verwood House. The staff were all efficient and friendly making me feel at home during our stay.

Having to put Dad into the care of others was a worrying time, but there was no need as he settled in really well and loved all the activities. The care he received was the best. We, as a family, were kept informed with everything, for that we were so grateful. The reception ladies were always very welcoming and not forgetting the catering staff, the food always looked amazing. So if you're looking for a really good care home, look no further.

During the period that my husband has been in residence at Verwood House, I have found the environment very welcoming and the staff engaging to accommodate my husband's needs. There are some communal areas that would welcome some cosmetic attention, and some junior carers would benefit from guidance from senior staff; however, overall, I feel my husband is cared for well and is in a safe environment.

We found it hard to let anyone outside of the family care for our mum when we needed to find a care home to provide the nursing support she needed. We were totally reassured by the care, kindness and support given to Mum at Verwood House. We knew she was safe and well looked after by all the staff. As a family, we valued the regular communication with the home, responding to our frequent enquiries about how Mum was and sharing with us the detail of her progress. We are grateful to all the staff we had contact with, from reception to those providing the daily care and nursing support - for Mum and the family, Verwood House was definitely the right choice.

The staff and manager have been approachable, professional and responsive when we have needed to discuss issues associated with the settling in process.

My mother, who has dementia, has only been at Verwood House for six weeks and I cannot praise the staff highly enough for settling her in so quickly. It was quite distressing for us both when Mum moved from her last care home because she needed more specialist care, but I need not have worried. In a few short weeks, I have seen such a difference in her, she is more sociable and has made new friends easily. The Activities Coordinator needs a special mention for all she does in keeping me informed of Mum's progress and the activities she has done. I've also received lovely photos taken during the activities. The Activities Coordinator is also there on every skype session (necessary due to Covid restrictions) so she can remind Mum to tell us how her week has been and what she's done, which makes for a bit of conversation between us. I am looking forward to being able to visit Mum properly soon, once restrictions are lifted and meeting more of the wonderful staff who look after her.

This is a very happy environment. It has been totally refurbished to a high standard. The food is very good with choices of meals.

Having been in this home for 7 years, my mother has been treated with love and care.

Dad's care is generally good. Many of the staff are really professional and caring. He is generally content, clean and settled. The food is usually nice. The staff are always friendly and helpful.

The care home is a very nice care home. Staff are lovely and kind, they treat my husband with dignity. Sometimes there is a shortage of staff but they all try to manage as best they can. The rooms need an update, new carpets and the whole home could do with a fresh lick of paint and new fittings.

The care home is a spacious building with large rooms for the residents. It is clean with friendly staff, from the nurses to the cleaners. Nothing is too much trouble. Unfortunately, they are short staffed and sometimes I feel as though I want to help although I know I'm not allowed.The only gripe I have is that the laundry often goes missing and this can be frustrating when I see the cupboards empty.