Verwood House Care Home

My mum is very happy with being here at Verwood House Care Home and the staff are always ready to chat and check we are happy with everything.

My friend has settled in very well and also speaks highly of the care and attention she receives and I am sure she is being very well looked after. She is very comfortable in her new surroundings and seems relaxed. She has also commented on the food which she enjoys.

I can't say enough about staff, everyone is lovely, helpful and cheerful. Such a lovely atmosphere whenever you go in the home. Great work everyone.

Respite care for sixteen weeks. My mother enjoyed her stay and formed good relationships with staff and other residents. She was sad to leave. The standard of care was generally very high. My mother's only complaints were regarding a lack of fresh fruit and vegetables in her diet and some ongoing problems with the water supply that led her to miss her evening shower on a number of occasions. Standards seemed to go down at weekends, apparently, due to short staffing and no management presence.

Always very friendly and helpful. Mum is very happy and likes to join in the activities. They manage Mum's confusion and only suggests she does something, so she does not get agitated or aggressive. The manager and well-being coach are exceptional.

A huge thank you to all the staff at Verwood House Care Home who treated our dad and the family with kindness and respect in his last days. We wish we could have gotten him to you sooner. Nothing was too much trouble, the care provided was of the highest quality and the staff were friendly, patient and happy. The room was light and airy and furnished to a high quality. We would highly recommend this nursing home for your loved one.

All staff here are terrific, caring and staff are responsive to any issues or concerns raised. Overall, the level of care that my mother-in-law receives, is excellent. The home is purpose-built and as a result of that, it confirms the level of care that is being provided and makes it a pleasurable environment for residents and relations.

Pleased I am here.

I love everything about Verwood House. My mum (and I) have been made incredibly welcome. The loving attitude, care and attention shown to my mum by homemakers and other staff alike, have been amazing. Everyone has helped her settle in and ensuring she is happy and safe during what is a big transitional phase in her life. I cannot speak highly enough of everyone I have met, from my first tentative phone call, to the moving-in day. The support for me, as well as my mum, has been excellent and our journey has been the best it could possibly be.

The staff at Verwood House are always very friendly and helpful. Sometimes the food does not look appetising eg the brownie was so hard without cream you would not be able to eat it, just simple chocolate cake would be a much better choice for older people. Otherwise a good choice for Mum.

My dad is at Verwood House and I can say with my hand on my heart, that he has the best care and the staff are all amazing and it's clean and professionally run and each team member truly cares about all residents, so I wish to say a huge thank you. Dad has been there many months now and I never worry about him when I am not there.

Very pleasing environment, kept well. Staffed by caring and considerate carers with the ethic emanating from the top. Care was shown to residents and visitors alike. Everything was done to make the residents feel as comfortable and content as possible. Ours was only a respite stay, but if the day comes when it has to become permanent, then happy days are ahead.

The home is very clean. The staff met us at the door. We were tested for covid. Our friend was treated with great care and dignity. The rooms are of a generous size and have their own ensuite. We were offered tea, cake and biscuits, which were very much appreciated as we had travelled from London by train. Thank you for your hospitality.

Came to Verwood House to visit a long-time friend. The staff and facilities appear to be both welcoming, efficient and clean. All in all, I am extremely impressed and happy that our friend is so well looked after!

Wonderful. Everyone has been very welcoming and accommodating.

My dad was in Verwood for his 4-week assessment. During this time his care was a bit hit and miss. One of the carers was wonderful, others, less so. Some days, he had 2 shirts on, other days a shirt over his jumper, some odd and thoughtless combinations, not the end of the world, but not the standards which my dad would have set for himself. There were times when I had to use the call bell a number of times to get some help for him to take him to the toilet. After 3 weeks he had a fall which necessitated a visit to A & E. When it was considered that he was well enough to return to Verwood, I rang to let them know that he was on his way. The phone was commandeered by the manager of Verwood when she heard who we were talking about and I was informed in no uncertain terms that he was not coming back, that Verwood House could now not accommodate his needs despite being told previously that they could give him a permanent home if we wished. How quickly the whole attitude changed. I was told to clear my father's things out.

I was very concerned about my mother going into a care home., I needn't have been! She has had nothing but excellent care. The staff are amazing and the routines and procedures they have in place are outstanding. She enjoys the many activities that are available after being her carer for over two years. I can relax knowing she is safe, happy and well looked after.

Lovely, welcoming team at Verwood House. I am always kept informed about Mum's care. Mum has been treated with dignity and respect and supported to join in with all of the many activities. The manager is always friendly and welcoming and knows all of the residents and families.

Wonderful staff. Bright, modern, well-maintained building. Rooms well appointed. Excellent food.

My mother and father had respite care for four weeks which they enjoyed, specifically the entertainment. The team looking after them were lovely and very kind and caring. The environment is light and bright with good communal areas. They enjoyed the meals and the availability of hot drinks during the day. Both my parents suffer from dementia which we made the team aware of and they treated them with care and kindness, ensuring they were both consulted over meals etc. There is a couple of points to mention - one is despite informing the team that my mother does not remember to change her clothes regularly, she still had on the same clothes for a week. It is difficult to persuade her to change once she is dressed when visiting daily. There was no hot water for over a week. More personal care would be an improvement, with bathing and clean clothes.