Verwood House Care Home

42 Ringwood Road, Verwood BH31 7AH
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10 59 Reviews
  • Verwood House Care Home, Verwood
Situated in the picturesque town of Verwood, on the edge of the New Forest, Verwood House is an award-winning care home within a stunning environment offering residential, dementia and nursing care, as well as short breaks.

Within the boutique care home you will find luxurious living coupled with a truly personalised approach to care. Verwood House features:

- En-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- Spacious communal areas and bright living spaces for socialising across all floors
- An elegant café to enjoy a cappuccino with family and friends
- Landscaped gardens and decked garden areas with stunning views of the natural reserve surrounding the care home.

Alongside the superb features and hotel-style facilities, Verwood House offers an exceptional level of care. The luxury care home benefits from a dedicated and experienced team who are committed to providing the very best care for residents. Their personalised approach to care means that they cater to each resident's unique needs, providing as little or as much support as they require.
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Care Provided by Verwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495

These prices are only a guideline, please contact Verwood House Care Home to find out the exact price for your requirements.

Contact Verwood House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Verwood House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Julie House (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (39)

Parking

  • Onsite Parking Available

Verwood House Care Home Reviews (59)

10

Verwood House Care Home has a Review Score of 10 (9.957) out of 10, based on 20 reviews in the last 2 years.
Over all time Verwood House Care Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Verwood House Care Home
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Total of 59, showing 41-59
Review from Ann H (Friend of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean. The staff met us at the door. We were tested for covid. Our friend was treated with great care and dignity. The rooms are of a generous size and have their own ensuite. We were offered tea, cake and biscuits, which were very much appreciated as we had travelled from London by
train. Thank you for your hospitality.
Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home
Thank you so much for taking the time to write this wonderful review - we are incredibly proud of our dedicated team!
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Review from S J (Friend of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to Verwood House to visit a long-time friend. The staff and facilities appear to be both welcoming, efficient and clean. All in all, I am extremely impressed and happy that our friend is so well looked after!
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Review from Teresa R (Friend of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful. Everyone has been very welcoming and accommodating.
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Review from Wendy F (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My dad was in Verwood for his 4-week assessment. During this time his care was a bit hit and miss. One of the carers was wonderful, others, less so. Some days, he had 2 shirts on, other days a shirt over his jumper, some odd and thoughtless combinations, not the end of the world, but not the standards
which my dad would have set for himself. There were times when I had to use the call bell a number of times to get some help for him to take him to the toilet. After 3 weeks he had a fall which necessitated a visit to A & E. When it was considered that he was well enough to return to Verwood, I rang to let them know that he was on his way. The phone was commandeered by the manager of Verwood when she heard who we were talking about and I was informed in no uncertain terms that he was not coming back, that Verwood House could now not accommodate his needs despite being told previously that they could give him a permanent home if we wished. How quickly the whole attitude changed. I was told to clear my father's things out.
Reply from Rachelle Phillips, Home Manager at Verwood House Care Home
Thank you for taking the time to write this review. Firstly, I’d like to take this opportunity to thank you for your comments about our team – they are dedicated to delivering an outstanding care…read more
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Review from K W (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very concerned about my mother going into a care home., I needn't have been! She has had nothing but excellent care. The staff are amazing and the routines and procedures they have in place are outstanding. She enjoys the many activities that are available after being her carer for over two years.
I can relax knowing she is safe, happy and well looked after.
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Review from M P (Son of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, welcoming team at Verwood House. I am always kept informed about Mum's care. Mum has been treated with dignity and respect and supported to join in with all of the many activities. The manager is always friendly and welcoming and knows all of the residents and families.
Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home
Thank you so much for your lovely words. We are incredibly proud of our wonderful team at Verwood House!
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Review from J G (Daughter of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff. Bright, modern, well-maintained building. Rooms well appointed. Excellent food.
Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home
Thank you so much for your review. We are very proud of our beautiful home and wonderful team.
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Review from Stephen W (Son of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother and father had respite care for four weeks which they enjoyed, specifically the entertainment. The team looking after them were lovely and very kind and caring. The environment is light and bright with good communal areas. They enjoyed the meals and the availability of hot drinks during the
day. Both my parents suffer from dementia which we made the team aware of and they treated them with care and kindness, ensuring they were both consulted over meals etc. There is a couple of points to mention - one is despite informing the team that my mother does not remember to change her clothes regularly, she still had on the same clothes for a week. It is difficult to persuade her to change once she is dressed when visiting daily. There was no hot water for over a week. More personal care would be an improvement, with bathing and clean clothes.
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Review from M W (Respite Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We enjoyed our stay in the care home - Verwood House. The staff were all efficient and friendly making me feel at home during our stay.
Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home
Thank you for your wonderful words - we're very proud of our exceptional team.
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Review from Alyson P (Daughter of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to put Dad into the care of others was a worrying time, but there was no need as he settled in really well and loved all the activities. The care he received was the best. We, as a family, were kept informed with everything, for that we were so grateful. The reception ladies were always very
welcoming and not forgetting the catering staff, the food always looked amazing. So if you're looking for a really good care home, look no further.
Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home
Thank you for taking the time to write this wonderful review - we are incredibly proud of our dedicated team
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Review from Elizabeth H (Wife of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the period that my husband has been in residence at Verwood House, I have found the environment very welcoming and the staff engaging to accommodate my husband's needs. There are some communal areas that would welcome some cosmetic attention, and some junior carers would benefit from guidance
from senior staff; however, overall, I feel my husband is cared for well and is in a safe environment.
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Review from Lou H (Daughter of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found it hard to let anyone outside of the family care for our mum when we needed to find a care home to provide the nursing support she needed. We were totally reassured by the care, kindness and support given to Mum at Verwood House. We knew she was safe and well looked after by all the staff.
As a family, we valued the regular communication with the home, responding to our frequent enquiries about how Mum was and sharing with us the detail of her progress. We are grateful to all the staff we had contact with, from reception to those providing the daily care and nursing support - for Mum and the family, Verwood House was definitely the right choice.
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Review from Susan W (Niece of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been in Verwood House for about three months and in that time she has settled in well and has been assisted in this process by very helpful, friendly staff, and an excellent activities programme.
The staff and manager have been approachable, professional and responsive when we have needed
to discuss issues associated with the settling in process.
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Review from Julie J (Daughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, has only been at Verwood House for six weeks and I cannot praise the staff highly enough for settling her in so quickly. It was quite distressing for us both when Mum moved from her last care home because she needed more specialist care, but I need not have worried. In
a few short weeks, I have seen such a difference in her, she is more sociable and has made new friends easily. The Activities Coordinator needs a special mention for all she does in keeping me informed of Mum's progress and the activities she has done. I've also received lovely photos taken during the activities. The Activities Coordinator is also there on every skype session (necessary due to Covid restrictions) so she can remind Mum to tell us how her week has been and what she's done, which makes for a bit of conversation between us. I am looking forward to being able to visit Mum properly soon, once restrictions are lifted and meeting more of the wonderful staff who look after her.
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Review from R S (Husband of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very happy environment. It has been totally refurbished to a high standard. The food is very good with choices of meals.
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Review from Pauline D (Daughter of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been in this home for 7 years, my mother has been treated with love and care.
Reply from Danielle Riley, Admin at Verwood House Care Home
Thank you for your lovely comment and for your helpful feedback. Ensuring that each of our residents is always lovingly cared for is of utmost importance to us and we will continue to work hard to…read more
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Review from Alison S (Daughter of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad's care is generally good. Many of the staff are really professional and caring. He is generally content, clean and settled. The food is usually nice. The staff are always friendly and helpful.
Reply from Danielle Riley, Admin at Verwood House Care Home
Thank you for your lovely review, it really is important to us and will be fed back to our team.
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Review from Julie H (Husband of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is a very nice care home. Staff are lovely and kind, they treat my husband with dignity. Sometimes there is a shortage of staff but they all try to manage as best they can. The rooms need an update, new carpets and the whole home could do with a fresh lick of paint and new fittings.
Reply from Karen Brown, Administrative Assistant at Verwood House Care Home
Thank you for taking the time to give the care home your feedback. All of your comments and suggestions are valued and appreciated and we can confirm that we will be looking into making decorative…read more
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Review from Ann C (Wife of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is a spacious building with large rooms for the residents. It is clean with friendly staff, from the nurses to the cleaners. Nothing is too much trouble. Unfortunately, they are short staffed and sometimes I feel as though I want to help although I know I'm not allowed.The only gripe I
have is that the laundry often goes missing and this can be frustrating when I see the cupboards empty.
Reply from Karen Brown, Administrative Assistant at Verwood House Care Home
Thank you for your support and encouragement for all our staff at the care home and we are so pleased that you have found our services to be excellent. Here at the care home, we care passionately…read more
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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Verwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Verwood House Care Home is calculated as follows: ( (223 Excellents x 5) + (10 Goods x 4) ) ÷ 233 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Verwood House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 21 Oct 2025

Please get in touch to discuss your requirements.

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Awards / Recognitions (4)

Meet the Team (2)

Julie

Julie House

Job Title: Registered Care Home Manager Joined: 2024

Julie has over 10 years of experience in the care industry, starting as a part-time cook and care assistant before progressing to senior care assistant, deputy manager, and eventually managing her first home. She has since gained extensive experience managing a variety of care settings, including residential, dementia, and nursing homes, where she has successfully improved and commissioned homes before joining the team at Verwood House. Julie holds a Level 7 NVQ Diploma in Strategic Management and Leadership and a Level 5 qualification in Leadership and Management, both of which support her role as a Home Manager. From her very first day in a care home, Julie felt a deep connection with caring for the elderly and has been dedicated ever since to fostering a warm, homely environment where residents and their families can live, love, and laugh together. Julie is proud to be part of the Verwood House team, where everyone is committed to going the extra mile to brighten someone’s day.


Outside of work, Julie enjoys walking in the New Forest with her dog, Ted.


"As the Home Manager at Verwood House, I am committed to leading a team that is passionate about delivering outstanding care and creating a warm, supportive environment for our residents. My focus is on ensuring that every individual feels respected, safe, and truly part of our community. From the very first enquiry to settling into their new home, I am here to provide guidance, support, and a welcoming atmosphere, helping each resident feel comfortable and at ease."

Alicia

Alicia Bartlett

Job Title: Home Ambassador Joined: 2025

Alicia Bartlett brings a wealth of experience and creativity to her role as Home Ambassador at Verwood House. She holds a degree in Psychology and a Master’s in Criminology from the University of Southampton, and her career journey reflects her passion for supporting people and communities in a variety of ways.


She has lived and worked in America, where she taught dance and drama workshops to underprivileged children, and later managed a vibrant community centre in London, supporting the needs of a diverse range of clients.


Alicia has also provided administrative support within a special education trust and gained valuable experience in the business world, working in both financial planning and bespoke furniture sales.


Most recently, Alicia worked at The Salvation Army headquarters, producing resources for their churches and community centres. Alongside her professional achievements, Alicia is also a talented performer who loves to sing and dance, having appeared in shows across the country.


Away from work, Alicia enjoys life in Dorset with her husband Glen and their four-year-old son, making the most of family time and exploring the local area together.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Verwood House Care Home to verify any information. View our terms and conditions. Verwood House Care Home has an Enhanced Service - more info.