Cotman House

Cotman is an excellent care home. I've had experience of one other. Staff ignored us. Here the staff are always attentive. My buzzer is answered in a short time. Attention is given to my needs. I never feel lonely. There is always someone around. The food is good and varied. I always get what I ask for. Very happy staff, happy together, no grizzling.

Cotman is in a beautiful location with lovely gardens and lovely views. It is very peaceful and calm. Staff organise daily activities to stimulate and entertain residents and build relationships. My mum has enjoyed outings to the seaside, shopping, a concert and the viewing point. She enjoys visitors organised by the home, such as toddler visits, musical concerts, therapy dogs and films. There are regular fun activities, such as flower arranging, arts and crafts and keep fit. The kind staff and stimulating environment have enabled my mum to enjoy a fulfilled safe and happy period of her life.

I have assisted my former husband to settle in at Cotman House since he moved there in October 2018. I am very pleased that, in the last few months, there has been a substantial improvement in the quality of care provided. I believe that this can be attributed to the skills of the new manager and an increase in staffing levels contributing to an ambience of calm efficiency and a sense that everyone is committed to doing their very best for the residents in a serene and safe environment.

My mother is shortly to celebrate her 96th birthday and has been a resident at Cotman House for 3 years. She sees Cotman as 'home'. Staff are unfailingly kind and warm - they care deeply and treat her with dignity - but with a great sense of humour too. Mum feels safe, loved and like one of the family. The varied activities are amazing - keep fit and art to name a few. We as a family are delighted that mum lives in a happy, caring place.

The staff does everything possible for my mother with patience and empathy. The room although small has a lovely balcony now overlooking the sea and the room is comfortable with facilities. The staff work extremely hard. Staffing levels fluctuate at times.

However, all staff remain bright and friendly.

Surely for any firm, the repair of a lift in a care home should be dealt with as an absolute priority and a repair effected immediately.

My dad lived at Cotman House for two and a half years, until his changing needs meant he had to move to nursing care. My experience has been entirely positive. The staff seem genuinely caring and treat residents as individuals - in my Dad's care that meant supporting his complex needs (dementia and lifelong visual impairment) in a really positive way. The facilities are great - we had happy times with my dad in the cafe and garden. Dad really enjoyed the food. I'd also say the activities team are brilliant!

I have visited an old friend for the last 2 1/2 years. During his stay at Cotman House I have attended, on average, 5 times per week and on every occasion, I have found an excellent standard of care and cleanliness. Nothing has been too much trouble and the staff go far beyond the "call of duty". Many thanks.

I am happy with the care that my mother receives at Cotman House. It is really difficult to make objective assessments, however, since I have no experience with other care homes at all. But, my gut feel is that it is well above the average in the most critical aspect of care.

Management flexible.

While in respite care my daughter died after a short illness. The staff and management cared for me in only what I can call "exemplary" fashion. Thank you for that. When I go into full-time care I hope to go into Cotman House.

My husband spent a week here and was looked after very well. The entire staff treated him with respect and loving care. The rooms were bright and cheerful and all the residents were happy and smiling! Would not mind spending sometime there myself!

On leaving we were invited to call in any time we were in Felixstowe.

More like a family than anywhere else I visited.

My thanks to all the staff.

I have lived here for over 2 years and have found it very good. Staff are very nice, the home is kept spotlessly clean and the food is excellent. Residents are treated very well, people that need help get it. Staff are always willing to help. This home has always had a very high standard.

My mother was a resident at Cotman Lodge for 18 months. She needed full-time care after being diagnosed with a terminal illness. Whilst she was well she enjoyed the lovely surroundings especially in the summer months when she liked nothing better than sitting on the patio sitting in the sun looking at the sea. Sadly she passed away in January 2017 with all the care staff showing her so much compassion and supporting my brother and I.

Staff have been excellent - good attitude, helpful, cheerful. Could not fault any! Thank you for the care and assistance in getting my mother back on her feet literally!

I came for 2 weeks respite and decided to stay. I felt very comfortable as the staff and activities are very good. I'm never bored.

Very friendly.

I have been here since September 2015 after a having a hip replacement at hospital. I have several other medical conditions including osteoporosis, digestion problems all cared for very well by kitchen staff and old age. I am very well cared for by all the staff and the visitors are made welcome at all times.

My mother has been a resident for almost a year and have found the staff very friendly, caring and eager, not only to settle her in but to support her own needs and allow her dignity, happiness and take part in her sense of humour. She enjoys her life at the home especially all the activities that are brilliant and varied. Her room is very comfortable and homely and she enjoys the garden. The only negative is the meeting rooms for group activities can get very cramped.