Cotman House

My mother has lived in Cotman House for 9 1/2 years. She has always been very well looked after and treated with respect. The carers have always been happy to answer any questions. They have dealt really well with the coronavirus pandemic given their all to keep the residents safe and well. Mum has continued to look well and happy when I have seen her. Thank you all.

My mother moved into Cotman House in June 2020. We have been very pleased with the care my mother has received, albeit we have little first-hand insights since we cannot visit her except in the supervised visiting room. However, our impression from our conversations with mum and the helpful and pleasant approach of staff is that the home is run by the caring, hard-working staff. Mum is full of praises for the wonderful food, and she really appreciates the wide range of regular activities. She says the activity leaders are very good and has joined in a huge range of activities, including things she wouldn't previously have thought of doing. She has settled happily, and we are grateful to the staff for helping her with this.

The staff are great and she seems to get along with everyone, not wanting to single out anyone in particular, saying they are all good. Thank you all!

The activities that have been organised has emphasised the togetherness through all levels of staff and the residents.

I am very pleased with all the service I have received, and the staff keep me well informed about my uncles care.

My mother has been in the home since just before lockdown. Despite all the problems associated with the virus, I feel very comfortable that she is looked after well and with dignity. Visits have been facilitated so as to keep residents safe while allowing family contact to help residents' mental health and where that was not possible staff have helped with emails. Skype and phone calls. Mum loves her full English each morning which is served with a flourish and ceremonial dome lifting. The lunch and supper menus are varied and interesting. She does not want to participate in craft-type activities but enjoys the weekly cinema and occasional opportunities to sing. The staff encourages her to join in but allow her to chose for herself to do what she prefers. Her hair and nails have never been so well cared for. Her room has a lovely view of the sea and the underfloor heating is great for when she gets out of bed in the night. My occasional concerns have been dealt with sensitively.

The staff at Cotman house have provided my sister with a safe and caring home in which to live. My sister was very poorly and in the hospital before being moved to Cotman House and since then I have been able to relax and know she is safe and well looked after in every respect. My wife and I are particularly grateful to all the staff for their commitment to the welfare of the residents during this incredibly difficult year. Thank you.

Because the COVID restrictions do not allow visitors to access the all of facilities provided, it is difficult to give a full review of the items below.

I cannot speak highly enough about the facility of Cotman House and especially the management and all the careers there. My mum came in as an alternative to hospital admission with complicated care needs both physical, mental and cognitive. The care was extraordinary and I must say I have never seen Mum so well as once she’d settled there. Even despite her decline she was happy and wonderfully looked after while a resident.

Once garden visits were allowed this was very well organised and all the rules of the visits were clearly communicated to the family.

Kind regards.

I would recommend this care home for many great reasons being the care they provide and also the great support and communication they give to our family.

I now can’t wait until we can visit the home and see him in person.

Staff are friendly and welcoming. Manager, deputy and office staff always available to deal with concerns and usually to a high standard. Over the current crisis, they have been very helpful and provided Facetime so we can see our mum, who has difficulty communicating verbally. They have read her letters we have sent and passed on all necessities we have dropped at the home. The carers work so hard and always treat us with kindness and respect. I do think however that carers should be left to their roles as carers and not kitchen or laundry duties. I know staff do support each other but they are sometimes just too busy to be carrying out these roles and I know they would like more time to spend with residents.

Thank you to all at Cotman who do such a good job.

Mum has been so happy at this home for three years. Now that she has moved to end of life care, we have been overwhelmed by the love and care that surrounds her and our family. Part of the reason that Mum had no fear about this phase of her life is because she had already noticed the respect and love the carers gave to other terminally ill residents. She used to say 'I know they'll take good care of me', and you are doing so, thank you.

My mum was a resident at Cotman House for three years and was extremely happy for the whole of her stay. The view of the sea from her window cheered her immensely, and the staff were constantly popping in to make sure she was comfortable and had everything she needed. I could not name any particular member of staff as they are all lovely. The food is made by chefs on the premises, and is appetising and tailored to the needs of each resident. The staff plan great activities every day and trips out to the locality. Mum particularly enjoyed the arts, where the staff created new and inventive things to do every time, and she was proud of her little artworks. If you are thinking of becoming a resident for yourself/a relative you could not do better. I have seen how the staff have cared for residents who might do repetitive things that another care home might find annoying, but here they manage it with a great sense of humour and kindness. Mum could not have found a better place. Thanks so much!

Well, all I can say is that the provider has made us feel so welcome and my friend who needed help and support got given 100%. They have helped us in aspects of care and finance. I have not had to worry about anything, the staff are always on hand at any time and my husband and I can now relax knowing our friend is safe.

Cotman is an excellent care home. I've had experience of one other. Staff ignored us. Here the staff are always attentive. My buzzer is answered in a short time. Attention is given to my needs. I never feel lonely. There is always someone around. The food is good and varied. I always get what I ask for. Very happy staff, happy together, no grizzling.

Cotman is in a beautiful location with lovely gardens and lovely views. It is very peaceful and calm. Staff organise daily activities to stimulate and entertain residents and build relationships. My mum has enjoyed outings to the seaside, shopping, a concert and the viewing point. She enjoys visitors organised by the home, such as toddler visits, musical concerts, therapy dogs and films. There are regular fun activities, such as flower arranging, arts and crafts and keep fit. The kind staff and stimulating environment have enabled my mum to enjoy a fulfilled safe and happy period of her life.