Cotman House, Felixstowe, Suffolk
Cotman House, Felixstowe, Suffolk
Cotman House, Felixstowe, Suffolk

Cotman House combines the benefits of professional care with the support of an active lifestyle, within a homely environment where experienced carers carry out tailored care packages.

With excellent transport routes and amenities nearby, residents will also enjoy being located close to the sea front, enjoy panoramic sea views and being able to relax in homely surroundings.

The home keeps up-to-date with current regulation requirements and adheres to recognised care sector standards.

Group: Caring Homes Group

Person in charge: Joanne Rix (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Speech Impairment • Stroke • Visual Impairment

Admission Information: By Assessment. Ages 60+.

Single Rooms: 62

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cotman House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 14 Nov 2017

Please call 0808 223 5321 or email enquiries@caringhomes.org for further information on the current Bed Vacancies at Cotman House.

Reviews

9.2 Cotman House has a Review Score of 9.2 (9.161)

The Review Score of 9.2 (maximum of 10) for Cotman House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Cotman House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.758 for Cotman House is calculated as follows: ( (103 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 132 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.403 Points relating to the number of positive Reviews for Cotman House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.4 Target = 0.403

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cotman House?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cotman House

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    4
  • Friend of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My friend has been in Cotman since June 2016. Both his family and I have been extremely impressed with all aspects. The cleanliness, food and hard-working carers are second to none. The activities are well structured and topical and these ladies are both imaginative and thoughtful. The management are approachable and it is a well run home.

How likely would you be to recommend Cotman House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband spent a week here and was looked after very well. The entire staff treated him with respect and loving care. The rooms were bright and cheerful and all the residents were happy and smiling! Would not mind spending sometime there myself!

On leaving we were invited to call in any time we were in Felixstowe.

More like a family than anywhere else I visited.

My thanks to all the staff.

How likely would you be to recommend Cotman House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here for over 2 years and have found it very good. Staff are very nice, the home is kept spotlessly clean and the food is excellent. Residents are treated very well, people that need help get it. Staff are always willing to help. This home has always had a very high standard.

How likely would you be to recommend Cotman House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Cotman Lodge for 18 months. She needed full-time care after being diagnosed with a terminal illness. Whilst she was well she enjoyed the lovely surroundings especially in the summer months when she liked nothing better than sitting on the patio sitting in the sun looking at the sea. Sadly she passed away in January 2017 with all the care staff showing her so much compassion and supporting my brother and I.

How likely would you be to recommend Cotman House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff have been excellent - good attitude, helpful, cheerful. Could not fault any! Thank you for the care and assistance in getting my mother back on her feet literally!

How likely would you be to recommend Cotman House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I came for 2 weeks respite and decided to stay. I felt very comfortable as the staff and activities are very good. I'm never bored.

How likely would you be to recommend Cotman House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly.

How likely would you be to recommend Cotman House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been here since September 2015 after a having a hip replacement at hospital. I have several other medical conditions including osteoporosis, digestion problems all cared for very well by kitchen staff and old age. I am very well cared for by all the staff and the visitors are made welcome at all times.

How likely would you be to recommend Cotman House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here for five years and has always been well looked after. All staff are helpful and respectful to residents. Relatives are kept well informed. Carers, cleaners and all other staff know residents by name and are friendly and helpful. Any questions or query are dealt with quickly.

How likely would you be to recommend Cotman House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident for almost a year and have found the staff very friendly, caring and eager, not only to settle her in but to support her own needs and allow her dignity, happiness and take part in her sense of humour. She enjoys her life at the home especially all the activities that are brilliant and varied. Her room is very comfortable and homely and she enjoys the garden. The only negative is the meeting rooms for group activities can get very cramped.

How likely would you be to recommend Cotman House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Joanne Rix, Home Manager at Cotman House responded to this review on 31 May 2016:

Thank you for your kind remarks. At Cotman House we take great pride in ensuring we deliver high quality care and facilities. We are currently looking at the activities that the residents take part in and are looking to do some smaller group activities and one to one activities. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

My mother is 102 years old registered blind and needs compete care. She has enjoyed all her 4 and a half years in Cotman House and we think it has given her a new lease of life. She's cheerful and likes the staff and the company and activities with the other residents. We have complete confidence in all her care. We are thrilled with highest standards of care, comfort and the magnificent equipment for the disabled. The rooms are a delight! The food is marvellous and varied and she enjoys everything and she can ask for her special favourites. The staff could not be kinder, more friendly, professional and caring. I am a retired occupational therapist so can vouch for their proficiency.

How likely would you be to recommend Cotman House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Cotman House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

Joanne

Joanne Rix

Job Title: Home Manager

Joined: 2016

Description:

As the manager of Cotman House and Lodge I enjoy nothing more than meeting new people and listening to the stories they have to tell. Everyone is different and this should be reflected in the care they are given. I want to ensure that both the care teams and residents at Cotman are happy living and working here, we are an extended family.

I have been a nurse for 31 years working in both the NHS and Social Services, with a back ground in Learning Disabilities and mental health. However for the past 13 years I have worked in the community as an area manager providing home care to older people. Whilst working with social services I was involved in supporting people to move on from a care home into individual housing to meet their needs. This was my stepping stone to working in care homes. Cotman
House and Lodge are lovely homes with a real family feel created by the care team and residents that live and work here.

I have close relationships with the local authorities and doctors surgeries and want to bring a community feel into the home, continuing with the great care and local spirit if the homes. Local events and activities, with a mix of families and local children.

I have lived in Brantham for 20 years and have three grown up children who enjoy my passion for cake making. I get to see my youngest over the holidays on his return from University and enjoy visits from all three of my children. I love the coast in Felixstowe so will enjoy the views over the sunny months, I also enjoy spending my summers at West Mersea.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cotman House