Review from P P (Mother of Resident) published on 25 June 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Really good. Tentative staff. Interior of the flat is very well decorated and looked after.
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Review from C M (Mother of Resident) published on 22 May 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Our son has been at Oakleigh Lodge for over 4 and a half year. This was a newly-developed care home for approximately 10 residents when he moved in. It was a well-managed and good care home which provided appropriate support for our son for a couple of years. The service was then able to expand. At
this time, it outgrew the manager's skills and experienced significant deterioration. Steps were taken to address this, including major changes in staff at all levels and of the management structure. It was a carefully managed process but took approximately 18 months for the home to regain it's good reputation, with increased capacity for around 16-18 residents. Throughout the process, diligence was given to rectify problems and ensure their care continued with minimal disruption.
The situation has been turned around and it is currently a care home ranking in all assessments between good and excellent. The management structure is well developed. Staff seem happy and put together very well. The residents appear well cared for and contented. Families and friends are welcomed to be involved and the environment is well-maintained and very pleasing.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
6 Aug 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Oakleigh Lodge registered for?
Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Oakleigh Lodge have?
There are 19 Single Rooms.
What are the Facilities & Services at Oakleigh Lodge?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Oakleigh Lodge to the centre of Dudley?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakleigh Lodge to verify any information. View our terms and conditions. Oakleigh Lodge has an Basic Service - more info.