Graveley Road, Stevenage SG1 4YS
Group: Greenswan Consultants Ltd
Person in charge: Sophia Roxas (Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 140 Service Users
Registered Care Categories*: Dementia • Old Age
Single Rooms: 140
Rooms with ensuite WC: 140
Facilities & Services: Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Pinelodge Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Pinelodge Care Home has a Review Score of 6.2 (6.185)
The Review Score of 6.2 (maximum of 10) for Pinelodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Pinelodge Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Pinelodge Care Home is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.518 Points relating to the number of positive Reviews for Pinelodge Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 28 positive Reviews (140 registered maximum number of service users ÷ 5). 1 Reviews ÷ 28 Target = 0.036 , then divided by 2 = 0.018
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Gary B (Son of Resident) on Friday 17 February 2017. Relates to January 2017.
My mother was in Pine Lodge from October 2016 until her death in January 2017. She deteriorated rapidly both physically and mentally due to a blood disorder.
The staff at Pine Lodge were fantastic in coping with my mother during this difficult period and made her last few weeks her happiest for some time. The food was both plentiful and good quality. The staff were helpful and sympathetic. I would definitely recommend Pine Lodge to anyone looking for end of life care.
How likely would you be to recommend Pinelodge Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Pinelodge Care Home