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- Newcross Care Home - Avery Healthcare







Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.
The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate...
Care Provided by Newcross Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Residents are assessed on admission and the fees agreed
The price(s) shown are provided by the care home. Contact Newcross Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Newcross Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Beverley Aldridge(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (56)
- Couples/Companion Rooms (4)
Newcross Care Home - Avery Healthcare Reviews (155)
Newcross Care Home - Avery Healthcare has a Review Score of 9.7 (9.742) out of 10, based on 16 reviews in the last 2 years.
Over all time Newcross Care Home - Avery Healthcare has 155 reviews.
I like everything. I like my meals and I like the staff here.
Thank you for taking the time to review Newcross Care Home. It is great to hear that you have settled in well and are enjoying living here at Newcross. It is a pleasure to have you as part of our loving care community. Best Wishes, Ryan.
Very contented.
Pleasant staff.
Food is excellent.
Beautifully clean home.
Feel safe.
Thank you for taking the time to review Newcross Care Home. We are so delighted to hear how satisfied you with our home and it is a pleasure to have you as part of our loving care community. Best Wishes, Ryan.
Really safe and efficient visit. Staff are always friendly and helpful. The building and grounds are clean, tidy and the "visiting pod" is comfortable.
Best wishes, Rachel.
Under the Covid rules, I visited my dad on the afternoon of Thursday 19th November and was amazed how well he looked after being so poorly earlier in the year. He looked smart and well cared for, but above all, happy. I would like to thank the carers and everyone concerned, for all their efforts in returning him to his current state of health and making his day-to-day living at Newcross so comfortable. We, his family, are just so happy we found you!
Thank you for taking the time to review Newcross Care Home and for your lovely feedback. It is wonderful to hear how satisfied you are with our home and the care that they have provided. I will be sure to pass on your positive feedback to our staff team. Best wishes, Rachel.
My Mum spent her last six weeks in the care of Newcross Care Home. During that time, she received nothing but love, care and kindness from the staff there and was treated with the greatest dignity. The staff were always available to speak to us by telephone and during Mum's last days when we were able to visit, looked after us with so much kindness and thoughtfulness. I have no hesitation in recommending this lovely care home.
Hi Jayne, thank you for reviewing Newcross Care Home. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best Wishes.
Mum loves it here.
Thank you very much for these kind and heartfelt words.
Staff understood "personalised resident care" - care was tailored to the needs of my uncle. Knew his background, personal history and were able to talk to him and engage him in conversation which helped his dementia. He was treated with dignity - always addressed by name, staff knocked on door before entering etc, able to lock his door if wished. He was always clean, shaved and appropriately dressed. Activities were tailored to his interests, never forced to participate. Communication with family was very good. He was happy.
After losing my Dad last year, my uncle needed fulltime care, and my sisters and I wanted him to be looked after as well as my Dad had been, so placed him in Newcross Care home.
It is an amazing place; the staff are wonderful and can't do enough for the residents. We knew that they were well fed, cared for, safe, and most of all happy in your care.
We can't thank you enough!
My father has improved greatly since being at the home. The staff are very caring and attentive. The food is excellent. It is very convenient being able to visit at any time.
Bev Aldridge
Manager
Excellent care provided by an extremely caring staff.
Thank you for your review glad you enjoyed your stay.
Whilst staying at Newcross Care Home my grandad received exceptional care and support from all departments and I would highly recommend this home to anyone looking for care for loved ones.
Bev Aldridge, Manager.
An excellent home the staff were very caring and provided mum with everything she needed. The standard of care was excellent and although my mum was unsure about staying in a care home at first, she soon settled in and enjoyed staying there. The room and facilities were excellent and my mum was very easily able to negotiate the wide corridors and dining room. She enjoyed the food and activities provided which were varied and interesting.
My mother was looked after extremely well during her 2 weeks of respite care. All the staff were very friendly, professional and caring. There as an excellent varied range of activities. The home was modern, clean and well maintained. Plenty of variety of food and guests visiting were made very welcome. I would have no hesitation in recommending New Cross.
An excellent care home, where your loved one can be safe in the knowledge that they will be well looked after. Every member of staff shows respect and is caring, to not only the resident but is extended to the family. Never during the past 6 1/2years have we had the need to complain. Exemplorary care, respect, consideration and love. Well done.
At a very low esteem following a nasty virus and chest infection following admission, my general health and appetite improved and regained my confidence through the care provided thank you.
Highly recommend the place. They look after my wife well.
As a visitor, there is always a welcoming atmosphere.
During her time there the staff were so supportive and understanding, both to Mom and myself.
The care and respect shown towards all residents by all of the staff is outstanding. We are so thankful that Mom's final months were spent there.
We are extremely grateful to everyone who helped to care for Mom. We will definitely recommend the home to anyone in a similar situation.
My Nan spent four months in the home. After a very difficult period of struggling in her own home. She had struggled with ill health and the increasing effects of dementia. The wonderful staff and the beautiful surroundings made Nan's final months happier and calmer. We would not hesitate to recommend the care home to anyone who needed to choose residential care. We cannot thank the team enough.
Everyone working and involved at this care home make me feel so much better that my mum is at Newcross Care Home Avery. She is safe and treated with respect and dignity and she's loved. I can't fault anyone or anything to do with this home. A very caring bunch of people.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Newcross Care Home - Avery Healthcare.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Newcross Care Home - Avery Healthcare.
Meet the Team (4)

Hello, my name is Beverley, and I am delighted to be the Home Manager here at Newcross.
I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.
Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.
I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Newcross Care Home. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.
Avery Healthcare, owners of Newcross, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.
I look forward to welcoming you to Newcross.

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.
Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.
Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.
Wendy has worked in the care sector for 9 years.

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.
Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.
Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.
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