Newcross Care Home - Avery Healthcare

378 Prestwood Road, Wolverhampton WV11 1RH
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9.9 146 Reviews
  • Newcross Care Home - Avery Healthcare, Wolverhampton
Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.

The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate socialising, participation in a lively activity schedule, or quiet contemplation.

All bedrooms are generously sized, featuring walk-in, en-suite showers, a DVD player and a flat-screen TV. Residents are encouraged to personalise their spaces, meticulously maintained by a dedicated housekeeper. Ground-floor rooms often have direct access to the patio, while an upper-floor balcony provides additional seating. The home warmly accommodates couples and companions, fostering shared experiences as they navigate their care journey together.

Emphasising the importance of staying connected, free Wi-Fi is accessible throughout the building for residents and visitors alike. A dedicated Facebook page keeps relatives informed about care home activities and events. Residents are even guided on using Skype for virtual connections.

Encouraging resident involvement in shaping home life cultivates a sense of shared ownership. Friends and family are invited to contribute, particularly in engaging with residents living with dementia, to help create their life stories. A rich programme of activities caters to diverse interests, promoting mental and physical well-being in the company of peers. The home features a therapy suite, café and hair salon for residents' relaxation needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1218
  • Self-Funded Residential Dementia Care: from £1218

These prices are only a guideline, please contact Newcross Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Beverley Aldridge (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)

Newcross Care Home - Avery Healthcare Reviews (146)

Total of 146, showing 101-120
9.9

Newcross Care Home - Avery Healthcare has a Review Score of 9.9 (9.863) out of 10, based on 36 reviews in the last 2 years. Over all time Newcross Care Home - Avery Healthcare has 146 reviews.

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Review from John W (Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by an extremely caring staff.

Reply from Angus Matthew, Senior Marketing Manager at Newcross Care Home - Avery Healthcare

Thank you for your review glad you enjoyed your stay.

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Review from Matthew C (Grandson of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst staying at Newcross Care Home my grandad received exceptional care and support from all departments and I would highly recommend this home to anyone looking for care for loved ones.

Reply from Angus Matthew, Senior Marketing Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely feedback.
Bev Aldridge, Manager.

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Review from Barbara G (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home the staff were very caring and provided mum with everything she needed. The standard of care was excellent and although my mum was unsure about staying in a care home at first, she soon settled in and enjoyed staying there. The room and facilities were excellent and my mum was very
easily able to negotiate the wide corridors and dining room. She enjoyed the food and activities provided which were varied and interesting.

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Review from M P (Daughter of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after extremely well during her 2 weeks of respite care. All the staff were very friendly, professional and caring. There as an excellent varied range of activities. The home was modern, clean and well maintained. Plenty of variety of food and guests visiting were made very welcome.
I would have no hesitation in recommending New Cross.

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Review from Carol R (Niece of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home, where your loved one can be safe in the knowledge that they will be well looked after. Every member of staff shows respect and is caring, to not only the resident but is extended to the family. Never during the past 6 1/2years have we had the need to complain. Exemplorary care,
respect, consideration and love. Well done.

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Review from Trevor E (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very low esteem following a nasty virus and chest infection following admission, my general health and appetite improved and regained my confidence through the care provided thank you.

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Review from John F (Husband of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend the place. They look after my wife well.

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Review from Linda G (Sister of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care to date, my brother appears settled and well looked after. Any medical problems have been dealt with very quickly.
As a visitor, there is always a welcoming atmosphere.

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Review from Shirley B (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom moved into Newcross Care Home in May 2018.
During her time there the staff were so supportive and understanding, both to Mom and myself.
The care and respect shown towards all residents by all of the staff is outstanding. We are so thankful that Mom's final months were spent there.
We are extremely
grateful to everyone who helped to care for Mom. We will definitely recommend the home to anyone in a similar situation.

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Review from Lesley S (Granddaughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan spent four months in the home. After a very difficult period of struggling in her own home. She had struggled with ill health and the increasing effects of dementia. The wonderful staff and the beautiful surroundings made Nan's final months happier and calmer. We would not hesitate to recommend
the care home to anyone who needed to choose residential care. We cannot thank the team enough.

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Review from Ann T (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone working and involved at this care home make me feel so much better that my mum is at Newcross Care Home Avery. She is safe and treated with respect and dignity and she's loved. I can't fault anyone or anything to do with this home. A very caring bunch of people.

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Review from Christine M (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my mum came into Newcross Care Home, she was treated with respect and dignity. She wasn't always the easiest of residents but all the staff greeted her with smiles and words of encouragement. The care, love and kindness shown was superb. Can't praise them enough. As a relative, I was also
treated in this way. I was kept informed every step of the way. Well done.

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Review from Tim J (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Magical place.
Lovely staff.
Extremely well managed at every level.
Empathetic, caring and dignified environment.
The team made my mother's final months bearable and she died peacefully and with dignity as she would have wished.

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Review from E Y (Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care and kindness from everyone from the Manager, staff and all the carers at all times - nothing has been too much trouble.

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Review from Delia S (Niece of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was cared for extremely well whilst at Newcross Care Home. All staff were kind, compassionate and professional. Auntie was encouraged to participate in all activities and had experiences that she would never have had in her own home. They made her last few months happy, which I am extremely
grateful for.

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Review from P A (Wife of Resident) published on 28 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased overall with the excellent level of care and personal attention to his needs my husband receives.
I feel that the level of stimulation and social activity is good - there's always something interesting and diverting going on.

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Review from Mavis O (Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're happy whilst we're here. Everyone is very friendly.

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Review from Lisa W (Niece of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful, it is lovely and clean in all areas, and my auntie is looked after very well.
There are always activities going on, and my auntie seems really happy there.

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Review from W B (Son of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Patient, professional and caring staff. A very positive filled atmosphere. Highly recommended.

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Review from S K (Nephew of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and kind. Facilities are good. Rooms are warm and comfortable. Food is good.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Newcross Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Newcross Care Home - Avery Healthcare is calculated as follows: ( (379 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 432 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newcross Care Home - Avery Healthcare is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (4)

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Beverley Aldridge

Job Title: Home Manager

Joined: 2019

Hello, my name is Beverley, and I am delighted to be the Home Manager here at Newcross.


I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.


I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Newcross Care Home. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.


Avery Healthcare, owners of Newcross, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.


I look forward to welcoming you to Newcross.

Olivia

Olivia Harris

Job Title: Deputy Manager

Joined: 2017

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.


Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.

Wendy

Wendy Harris

Job Title: Home Administrator

Joined: 2017

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.


Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.


Wendy has worked in the care sector for 9 years.

Judith

Judith Powell

Job Title: Head Chef

Joined: 2012

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.


Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.


Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.

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