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- Newcross Care Home - Avery Healthcare







Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.
The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate...
Care Provided by Newcross Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Residents are assessed on admission and the fees agreed
The price(s) shown are provided by the care home. Contact Newcross Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Newcross Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Beverley Aldridge(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (56)
- Couples/Companion Rooms (4)
Newcross Care Home - Avery Healthcare Reviews (155)
Newcross Care Home - Avery Healthcare has a Review Score of 9.7 (9.742) out of 10, based on 16 reviews in the last 2 years.
Over all time Newcross Care Home - Avery Healthcare has 155 reviews.
From the time my mum came into Newcross Care Home, she was treated with respect and dignity. She wasn't always the easiest of residents but all the staff greeted her with smiles and words of encouragement. The care, love and kindness shown was superb. Can't praise them enough. As a relative, I was also treated in this way. I was kept informed every step of the way. Well done.
Lovely staff.
Extremely well managed at every level.
Empathetic, caring and dignified environment.
The team made my mother's final months bearable and she died peacefully and with dignity as she would have wished.
I have received excellent care and kindness from everyone from the Manager, staff and all the carers at all times - nothing has been too much trouble.
My auntie was cared for extremely well whilst at Newcross Care Home. All staff were kind, compassionate and professional. Auntie was encouraged to participate in all activities and had experiences that she would never have had in her own home. They made her last few months happy, which I am extremely grateful for.
I feel that the level of stimulation and social activity is good - there's always something interesting and diverting going on.
We're happy whilst we're here. Everyone is very friendly.
There are always activities going on, and my auntie seems really happy there.
Patient, professional and caring staff. A very positive filled atmosphere. Highly recommended.
Staff are helpful and kind. Facilities are good. Rooms are warm and comfortable. Food is good.
Newcross appears well maintained with a friendly, helpful staff offering personalised care to a high standard, tailored to individuals' needs.
Mother went into Newcross extremely anxious and hardly willing - now, after 2 weeks, considering rooms from respite to full time.
She is blossoming in the friendly atmosphere and cannot speak highly enough of all aspects of the home.
Staff are great.
Very, very good.
My auntie has received very good care at Newcross Care home. Every member of staff is extremely helpful, caring and always willing to answer any questions the family have.
Our mother spent one week in respite, as her carer was away on holiday and we made it known on the interview day that she had dementia and was incontinent and we fully expected her hygiene care during her stay would be dealt with by the staff. But unfortunately, she was left to her own devices, which is not good for someone with dementia. She was not showered regularly, nor was she assisted with incontinence pads, which is something she has to have help with every few hours. She had the same clothes on for more than 3 days.
On early inspection of this care home, it was modern, clean and staff very helpful and friendly, so we felt it was the right place to leave our mother for one week. But that was not the case and we will definitely not be using this service again.
Overall a fabulous experience in care and accommodation for the resident and visitors alike. Activities and entertainment etc were top quality and much appreciated by residents and family. Nothing seemed too much trouble for the staff - ask for hairdressing or chiropody and it happened (no messing). The only criticism would be the cost - 1 weeks stay would be more than I get a month in state pension. Seeing my elderly mother-in-law improve health and wellbeing - is priceless.
I didn't know what to expect from the care home but was pleasantly surprised it turned out to be a lot better than I expected and I would come again. Well done the staff.
My Mom has been in this care home for almost four years. When she first went in it was traumatic for the whole family. The staff at the home were kind and caring and helped all of us, Mom included, to come to terms with the change in circumstances. This care has never changed. Mom is still there receiving help and care from the staff, without them things would be much more difficult for all of us.
He is cared for very well.
There are so many wonderful staff here who continually provide the care and support for my mum, particularly since my dad passed away here on the 2nd of July.
This and so many other things provide the reassurance to the family that my mum is in the best place possible.
Staff are loving towards mum and I trust them to care for her.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Newcross Care Home - Avery Healthcare.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Newcross Care Home - Avery Healthcare.
Meet the Team (4)

Hello, my name is Beverley, and I am delighted to be the Home Manager here at Newcross.
I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.
Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.
I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Newcross Care Home. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.
Avery Healthcare, owners of Newcross, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.
I look forward to welcoming you to Newcross.

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.
Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.
Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.
Wendy has worked in the care sector for 9 years.

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.
Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.
Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.
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