Newcross Care Home - Avery Healthcare

378 Prestwood Road, Wolverhampton WV11 1RH
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9.9 146 Reviews
  • Newcross Care Home - Avery Healthcare, Wolverhampton
Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.

The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate socialising, participation in a lively activity schedule, or quiet contemplation.

All bedrooms are generously sized, featuring walk-in, en-suite showers, a DVD player and a flat-screen TV. Residents are encouraged to personalise their spaces, meticulously maintained by a dedicated housekeeper. Ground-floor rooms often have direct access to the patio, while an upper-floor balcony provides additional seating. The home warmly accommodates couples and companions, fostering shared experiences as they navigate their care journey together.

Emphasising the importance of staying connected, free Wi-Fi is accessible throughout the building for residents and visitors alike. A dedicated Facebook page keeps relatives informed about care home activities and events. Residents are even guided on using Skype for virtual connections.

Encouraging resident involvement in shaping home life cultivates a sense of shared ownership. Friends and family are invited to contribute, particularly in engaging with residents living with dementia, to help create their life stories. A rich programme of activities caters to diverse interests, promoting mental and physical well-being in the company of peers. The home features a therapy suite, café and hair salon for residents' relaxation needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1218
  • Self-Funded Residential Dementia Care: from £1218

These prices are only a guideline, please contact Newcross Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Beverley Aldridge (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)

Newcross Care Home - Avery Healthcare Reviews (146)

Total of 146, showing 121-140
9.9

Newcross Care Home - Avery Healthcare has a Review Score of 9.9 (9.863) out of 10, based on 36 reviews in the last 2 years. Over all time Newcross Care Home - Avery Healthcare has 146 reviews.

Overall Experience

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Review from Alistair D (Son of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newcross appears well maintained with a friendly, helpful staff offering personalised care to a high standard, tailored to individuals' needs.

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Review from Neil D (Son of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother went into Newcross extremely anxious and hardly willing - now, after 2 weeks, considering rooms from respite to full time.


She is blossoming in the friendly atmosphere and cannot speak highly enough of all aspects of the home.

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Review from C D G (Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
Staff are great.
Very, very good.

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Review from J G (Niece of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has received very good care at Newcross Care home. Every member of staff is extremely helpful, caring and always willing to answer any questions the family have.

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Review from Roger J (Son of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our mother spent one week in respite, as her carer was away on holiday and we made it known on the interview day that she had dementia and was incontinent and we fully expected her hygiene care during her stay would be dealt with by the staff. But unfortunately, she was left to her own devices, which
is not good for someone with dementia. She was not showered regularly, nor was she assisted with incontinence pads, which is something she has to have help with every few hours. She had the same clothes on for more than 3 days.


On early inspection of this care home, it was modern, clean and staff very helpful and friendly, so we felt it was the right place to leave our mother for one week. But that was not the case and we will definitely not be using this service again.

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Review from Arthur P (Son-in-law of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a fabulous experience in care and accommodation for the resident and visitors alike. Activities and entertainment etc were top quality and much appreciated by residents and family. Nothing seemed too much trouble for the staff - ask for hairdressing or chiropody and it happened (no messing).
The only criticism would be the cost - 1 weeks stay would be more than I get a month in state pension. Seeing my elderly mother-in-law improve health and wellbeing - is priceless.

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Review from Allan W (Respite Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know what to expect from the care home but was pleasantly surprised it turned out to be a lot better than I expected and I would come again. Well done the staff.

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Review from S F (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has been in this care home for almost four years. When she first went in it was traumatic for the whole family. The staff at the home were kind and caring and helped all of us, Mom included, to come to terms with the change in circumstances. This care has never changed. Mom is still there receiving
help and care from the staff, without them things would be much more difficult for all of us.

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Review from Rita S (Sister of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He is cared for very well.

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Review from J L (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very frail and is becoming more dependent. The home have moved her to nearer the staff station which I find reassuring.
Staff are loving towards mum and I trust them to care for her.

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Review from Ann H (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident here for about 7 months and throughout I only have positive things to say about Newcross.
There are so many wonderful staff here who continually provide the care and support for my mum, particularly since my dad passed away here on the 2nd of July.
This and so many other
things provide the reassurance to the family that my mum is in the best place possible.

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Review from M H (Son-in-law of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so important for all relatives of elderly loved ones that they are being cared for properly, with respect, and that they have the opportunity to enjoy every day they are residents.


New Cross is a very special place where the overall care experience is excellent, and relatives can relax knowing

loved ones are in good hands.


Staff are kind, caring, friendly and also approachable.

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Review from T C (Son of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great relief that mom is in a fantastic home with caring staff and excellent facilities. Would highly recommend the home to any prospective resident.

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Review from K R (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for. She is safe, warm and well fed. A new bed and mattress was provided for mum because she kept slipping out of bed. The staff are very patient and helpful, helping mum to move around and join in with activities. Mum has not been too well at times but the doctor is called straight
away which is reassuring.
A slight concern I do have is the differing reports given by staff, some say she is doing well whilst others report her not being so good. However, I'm sure they do try to "hand-over" successfully.

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Review from Graham (Son of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with the standard of care. Due to changes in drugs, mother seems very contented, and previous concerns relating to personal hygiene have now been fully addressed.

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Review from Maureen F (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good review excellent feedback.

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Review from Carol H (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review went well. Do have concerns about my mother's weight and varicose veins which are large due to constant walking. Have tried getting her to sit down for long periods whilst there but all she wants to do is walk. Staff are very good with her but this is all part of dementia.

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Review from Alan K (Nephew of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very open, friendly and caring atmosphere. Always felt welcome whenever we visited. Staff were always very attentive towards my aunt as were friends as well as carers. They made the last few months of her life comfortable and happy for which we will be forever grateful.

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Review from B J (Regular Volunteer) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a church have always been made welcome. We come twice a month to conduct a service lasting approximately half an hour and the staff have always made us welcome.

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Review from Susan A (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short term mom has been here we have had excellent service and all staff carry out their duties to a high standard.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Newcross Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Newcross Care Home - Avery Healthcare is calculated as follows: ( (379 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 432 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newcross Care Home - Avery Healthcare is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (12)

Meet the Team (4)

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Beverley Aldridge

Job Title: Home Manager

Joined: 2019

Hello, my name is Beverley, and I am delighted to be the Home Manager here at Newcross.


I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.


I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Newcross Care Home. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.


Avery Healthcare, owners of Newcross, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.


I look forward to welcoming you to Newcross.

Olivia

Olivia Harris

Job Title: Deputy Manager

Joined: 2017

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.


Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.

Wendy

Wendy Harris

Job Title: Home Administrator

Joined: 2017

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.


Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.


Wendy has worked in the care sector for 9 years.

Judith

Judith Powell

Job Title: Head Chef

Joined: 2012

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.


Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.


Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.

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