Newcross Care Home - Avery Healthcare

Overall a fabulous experience in care and accommodation for the resident and visitors alike. Activities and entertainment etc were top quality and much appreciated by residents and family. Nothing seemed too much trouble for the staff - ask for hairdressing or chiropody and it happened (no messing). The only criticism would be the cost - 1 weeks stay would be more than I get a month in state pension. Seeing my elderly mother-in-law improve health and wellbeing - is priceless.

I didn't know what to expect from the care home but was pleasantly surprised it turned out to be a lot better than I expected and I would come again. Well done the staff.

My Mom has been in this care home for almost four years. When she first went in it was traumatic for the whole family. The staff at the home were kind and caring and helped all of us, Mom included, to come to terms with the change in circumstances. This care has never changed. Mom is still there receiving help and care from the staff, without them things would be much more difficult for all of us.

He is cared for very well.

This and so many other things provide the reassurance to the family that my mum is in the best place possible.

Staff are loving towards mum and I trust them to care for her.

It is so important for all relatives of elderly loved ones that they are being cared for properly, with respect, and that they have the opportunity to enjoy every day they are residents.

New Cross is a very special place where the overall care experience is excellent, and relatives can relax knowing loved ones are in good hands.

Staff are kind, caring, friendly and also approachable.

A great relief that mom is in a fantastic home with caring staff and excellent facilities. Would highly recommend the home to any prospective resident.

A slight concern I do have is the differing reports given by staff, some say she is doing well whilst others report her not being so good. However, I'm sure they do try to "hand-over" successfully.

Good review excellent feedback.

We were very happy with the standard of care. Due to changes in drugs, mother seems very contented, and previous concerns relating to personal hygiene have now been fully addressed.

The review went well. Do have concerns about my mother's weight and varicose veins which are large due to constant walking. Have tried getting her to sit down for long periods whilst there but all she wants to do is walk. Staff are very good with her but this is all part of dementia.

Very open, friendly and caring atmosphere. Always felt welcome whenever we visited. Staff were always very attentive towards my aunt as were friends as well as carers. They made the last few months of her life comfortable and happy for which we will be forever grateful.

We, as a church have always been made welcome. We come twice a month to conduct a service lasting approximately half an hour and the staff have always made us welcome.

In the short term mom has been here we have had excellent service and all staff carry out their duties to a high standard.

My mother has been resident in Newcross Care Home for just over two years and during that time we have had no reason to complain about her care. The staff are very good and friendly and the facility excellent. During her time she has been taken out on trips to theatre, shops etc. There is also regular entertainment within the home.

Any issues raised by me have always been dealt with promptly by the management.

The staff are very friendly and caring. My mom is well cared for always clean and seems happy. The home is warm and welcoming, bright with never any odours. Due to lack of staff at times requests sometimes take time to be implemented, but eventually gets done. I feel my mom could not be card for in a more caring or dignified manner than here. Whenever I call I feel part of their community.

The staff have been extremely caring and thoughtful in the two and a half years she has been a resident. When she first arrived she settled quickly and was happy. She enjoyed the company and taking part in the many and varied activities. We sometimes felt that she was happier than she had been at home alone as she enjoyed the company. She especially enjoyed helping in the garden. Since she has ben confined to bed they keep her clean and well fed.

My mother is very happy here and cannot fault any of her care or how very pleasant and helpful the members of staff are. I would have no hesitation in recommending to anyone who asks.