Newcross Care Home - Avery Healthcare

378 Prestwood Road, Wolverhampton WV11 1RH
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9.8 149 Reviews
  • Newcross Care Home - Avery Healthcare, Wolverhampton
Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.

The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate socialising, participation in a lively activity schedule, or quiet contemplation.

All bedrooms are generously sized, featuring walk-in, en-suite showers, a DVD player and a flat-screen TV. Residents are encouraged to personalise their spaces, meticulously maintained by a dedicated housekeeper. Ground-floor rooms often have direct access to the patio, while an upper-floor balcony provides additional seating. The home warmly accommodates couples and companions, fostering shared experiences as they navigate their care journey together.

Emphasising the importance of staying connected, free Wi-Fi is accessible throughout the building for residents and visitors alike. A dedicated Facebook page keeps relatives informed about care home activities and events. Residents are even guided on using Skype for virtual connections.

Encouraging resident involvement in shaping home life cultivates a sense of shared ownership. Friends and family are invited to contribute, particularly in engaging with residents living with dementia, to help create their life stories. A rich programme of activities caters to diverse interests, promoting mental and physical well-being in the company of peers. The home features a therapy suite, café and hair salon for residents' relaxation needs.
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Care Provided by Newcross Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1218
  • Self-Funded Residential Dementia Care: from £1218

These prices are only a guideline, please contact Newcross Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Newcross Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)

Contact Newcross Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Beverley Aldridge (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)

Newcross Care Home - Avery Healthcare Reviews (149)

9.8

Newcross Care Home - Avery Healthcare has a Review Score of 9.8 (9.848) out of 10, based on 33 reviews in the last 2 years.
Over all time Newcross Care Home - Avery Healthcare has 149 reviews.

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Review from Alan K (Nephew of Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very open, friendly and caring atmosphere. Always felt welcome whenever we visited. Staff were always very attentive towards my aunt as were friends as well as carers. They made the last few months of her life comfortable and happy for which we will be forever grateful.
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Review from B J (Regular Volunteer) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a church have always been made welcome. We come twice a month to conduct a service lasting approximately half an hour and the staff have always made us welcome.
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Review from Susan A (Daughter of Resident) published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short term mom has been here we have had excellent service and all staff carry out their duties to a high standard.
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Review from Keith (Son of Resident) published on 10 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident in Newcross Care Home for just over two years and during that time we have had no reason to complain about her care. The staff are very good and friendly and the facility excellent. During her time she has been taken out on trips to theatre, shops etc. There is also regular
entertainment within the home.
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Review from Paul C (Son of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Any issues raised by me have always been dealt with promptly by the management.
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Review from Leta N (Daughter of Resident) published on 1 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and caring. My mom is well cared for always clean and seems happy. The home is warm and welcoming, bright with never any odours. Due to lack of staff at times requests sometimes take time to be implemented, but eventually gets done. I feel my mom could not be card for in
a more caring or dignified manner than here. Whenever I call I feel part of their community.
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Review from Patricia P (Daughter of Resident) published on 29 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here and cannot fault any of her care or how very pleasant and helpful the members of staff are. I would have no hesitation in recommending to anyone who asks.
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Review from Wendy W (Sister of Resident) published on 29 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been extremely caring and thoughtful in the two and a half years she has been a resident. When she first arrived she settled quickly and was happy. She enjoyed the company and taking part in the many and varied activities. We sometimes felt that she was happier than she had been at home
alone as she enjoyed the company. She especially enjoyed helping in the garden. Since she has ben confined to bed they keep her clean and well fed.
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Review from T F (Grandson of Resident) published on 17 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care received by my grandma, was nothing but exemplary. The staff were extremely compassionate, understanding and would always massively exceed expectations which was crucial at such a difficult time in my grandmas life. In September 2015 my grandma took a turn for the worse, and it
was in her last moment that we really saw how fantastic Newcross Care Home was, having had experience of many other care homes in my professional and personal capacity. My grandma passed away feeling nothing but loved, cared for, and cherished by not only her family, but also by all members of staff.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Newcross Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Newcross Care Home - Avery Healthcare is calculated as follows: ( (342 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 396 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newcross Care Home - Avery Healthcare is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

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Beverley Aldridge

Job Title: Home Manager Joined: 2019

Hello, my name is Beverley, and I am delighted to be the Home Manager here at Newcross.


I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.


I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Newcross Care Home. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.


Avery Healthcare, owners of Newcross, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.


I look forward to welcoming you to Newcross.

Olivia

Olivia Harris

Job Title: Deputy Manager Joined: 2017

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.


Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.

Wendy

Wendy Harris

Job Title: Home Administrator Joined: 2017

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.


Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.


Wendy has worked in the care sector for 9 years.

Judith

Judith Powell

Job Title: Head Chef Joined: 2012

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.


Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.


Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.

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