Anisha Grange, Billericay, Essex
Anisha Grange, Billericay, Essex
Anisha Grange, Billericay, Essex

Anisha Grange is a multi-award winning care home in Billericay, Essex, providing residential care, nursing care and dementia care.

It has been been applauded in national newspapers for its community involvement and beautiful gardens and has even featured on a BBC One documentary with Terry Wogan.

Its facilities allow residents to continue enjoying these everyday routines they cherish, such as having their weekly hair and nail appointment at the luxurious ‘His & Hers’ hair salon or catching up with friends over fresh coffee and homemade cakes in the vibrant café, which includes a conservatory area.

Residents can also enjoy their favourite film in the dedicated cinema room, have a family get together in the celebrations room or unwind with a relaxing massage in the home’s luxurious therapy room.

Anisha Grange has a unique 'community room' which is used by local groups and classes and allows residents to participate in activities they have always enjoyed or try out new activities that they may not have had a chance to do before.

From its ‘In Stiches’ sewing group to race nights, arts and crafts, baking and gardening club; activities are tailored to meet the needs of each individual resident. A packed calendar of activities is put up each week for residents to take a look at and choose what they would like to participate in.

Its award-winning specialist dementia environments are designed specifically to enhance the quality of life of residents, offering stability, reassurance and familiarity.

Group: Hallmark Care Homes

Person in charge: Zoe Kirk (General Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Stroke

Admission Information: Ages 65+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Anisha Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 27 Oct 2017

Please contact the home for current vacancies

Reviews

9.5 Anisha Grange has a Review Score of 9.5 (9.452)

The Review Score of 9.5 (maximum of 10) for Anisha Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Anisha Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.709 for Anisha Grange is calculated as follows: ( (213 Excellents x 5) + (62 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 285 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.743 Points relating to the number of positive Reviews for Anisha Grange is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 11 Reviews ÷ 14.8 Target = 0.743

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Anisha Grange?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Anisha Grange

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

I am quite happy with how my husband is treated, everyone is very kind and understanding.

How likely would you be to recommend Anisha Grange? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Care is very good. Food could be better. Facilities very good.
Require more trips out to interest and stimulate residents.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have volunteered at Anisha Grange for 4 months now.
All of the staff are so lovely and welcoming.
I love chatting to the residents in such a fun and relaxed environment.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the second we walked through the doors we instantly felt at home. Everybody was so friendly and really happy. Staff, residents and visitors. A lovely place to be.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first day I looked at Anisha Grange as a possible home for my mum, I was so impressed with the facilities and most importantly the staff. Mum has been here for 6 wonderful months where she has flourished. She is relaxed, no longer anxious and enjoying a full social life and "hotel" quality cuisine. Our family and friends are treated so well when we visit - not as clients but as friends. Carry on the great work, Anisha Grange.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Roddy Ferguson, General Manager at Anisha Grange responded to this review on 27 Jun 2017:

Thank you for your comments. I am so glad that your mum is happy and flourishing at Anisha Grange.

Anisha Grange care has generally been good. Staff are very caring and sympathetic to residents. Nursing care is good although perhaps could be more anticipatory of future problems. Overall I am very happy with the quality of care, attention and help that my mother is getting. Food and hygiene standards are good. Activities are also good and residents are encouraged to participate.

How likely would you be to recommend Anisha Grange? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Staff are very caring and well trained. They are friendly to visitors and try to make the care home as homely as possible. The surroundings provide a comfortable environment with beautiful gardens. There is a good variety of activities and residents are encouraged to participate. There have been several changes in the management team recently however, Hallmark are endeavouring to make these as unobtrusive as possible.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in Anisha Grange for nine months and has really settled in well. She really enjoys the environment, the activities and the way the staff care for her, which is FANTASTIC.
Mum takes part in many of the activities (and there are things on every day). She says the food is very good and, it has to be said, neither of us can think of anywhere that she would be better off.
Final words, the staff there are LOVELY.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend is 104 years old and is looked after in a first class fashion.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

Today, we attended a special birthday celebration for one of the residents. It was a pleasure to be welcomed so warmly by all the staff.
The party room had been sympathetically decorated and the staff did their utmost to ensure the resident was happy and enjoying the occasion.
Well done to all staff who contributed to this day. A most wonderful atmosphere made his day special not just for the recipient but for all guests who attended.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our mother (95) came to stay with you in June 2016 on the residential floor, Autumn Way. The staff were just wonderful! They loved and cared for Mum and also ourselves (her children). When she sadly passed away in September, our father (98) then came to Anisha Grange in September when the managerial staff were extremely reactive and professional and enabled us to bring him direct from Northwich Park Hospital. Once again the staff were terrific and provided a loving and stimulating environment for Dad to finish his days in peace and security. Thank you all.

How likely would you be to recommend Anisha Grange? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I cannot fault the staff, ethos and physical environment at this home. My mother is treated with the utmost respect, nothing is too much trouble for the staff (carers, admin, management and support staff).
All visitors are made extremely welcome. There is a wholesome smell!

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dear wife passed away in 2012 after suffering a major stroke. I consider that I have been very fortunate that my 2 children chose Anisha Grange as my new residence on 25/3/13. I arrived here from hospital on a stretcher as a result of a fall in my own house when I suffered broken vertebrae in my back as a result of osteoporosis. I cannot speak too highly of the care I received from my GP who provided medication to strengthen my spine by a 2 years course of cortisone injections and also the care I received at Anisha Grange.
They provided me with a 4 wheeled walking frame which enabled me to walk again and I was soon able to walk along on the hilly roads which surround Anisha Grange with 10% gradient. This became a daily routine lasting about 45 minutes and covering a distance of 1 mile. With the help of my friend I met on my walks who drives me to the high street every Friday, I can do a weekly shop, go to the bank etc. This gives me a welcome independence. I cover his costs for petrol and also pay him a small hourly charge. Throughout all this, my 2 children have taken charge of my personal affairs. I will be 85 in December and had a 44 year career as a chartered secretary.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We came to visit my Mother-in-Law to take her out to lunch but she said she had a tummy upset and was hesitant to go. On speaking to CHARLENE? who reassured us to go as she felt my Mother-in-Law would enjoy her lunch if she was with us. How right she was, it we hadn't spoke to CHARLENE? I don't think we would have had the courage to take her. We would like to thank her so much.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot speak highly enough of all the staff and current peripatetic manager at Anisha Grange. During the past 3 and a half years my mother was given the utmost care and attention. We could not have found a better care home for her. Sadly, she passed away recently in Anisha Grange. During the latter months, she was looked after with loving care and gave her family love and support.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anisha Grange is a welcoming, friendly home with dedicated staff who appear to really enjoy their job. There is always something going on. The home is clean and beautifully decorated. Residents are treated with dignity and respect. Having had previous experience of a care home that looked after my mother when she had dementia. It was refreshing to see Anisha Grange doing this in a refreshing way and getting things right.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Really happy with Anisha Grange overall. My experience over the last 6 months has been excellent in most areas. The only downfall has not being introduced to my husbands key worker!! I would certainly recommend Anisha Grange.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

It's a great care home, lovely building and gardens. Many staff are very dedicated and great carers. Management try hard to please, they listen. All care homes have staffing problems and this home is no exception. More support could be provided by the owners/senior management at head office. It's hard work running and working in a care home.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Roda Williams, General Manager at Anisha Grange responded to this review on 11 Jul 2016:

Thank you for your comments. I have now had a chance to speak with you regarding your concerns.

Activities staff are superb. Overall we have been very satisfied with the facilities here and the cleanliness deserves praise. There is no smell which is a compliment to you. The food is of good quality and plenty of it, well balanced. The cafe is a great plus - to offer refreshments to share with residents and visitors. Communication can be sparse and frustrating at times, something that can be sorted no doubt. Accounting details regarding the fee price rise were non existent. Recently staff changed have been a bit unsettling but beginning to work.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Roda Williams, General Manager at Anisha Grange responded to this review on 11 Jul 2016:

Hello, thank you for your comments. I have now had a chance to speak with you to address your concerns.

Anisha Grange has been a wonderful home for my mum. It is with great reluctance we had to move mum into a care home however we could not be happier with the way she has been looked after. All the staff, carers, cleaners, manager and nurse are incredibly caring and treat my mum with the utmost respect.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my uncle receives is fantastic. The home is absolutely stunning and I really enjoy visiting the cafe and gardens mean we can still enjoy things we used to do together. The cares are amazing, so kind and attentive. The food is excellent!

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Once we had decided on dad going into care the process from intitial contact to the admission and settling in period was professional, efficient and welcoming from all members of staff. The staff have been most helpful with some difficult questions which were dealt with in a very understanding way.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are wonderful and very friendly. Always helpful. I really enjoy the entertainment provided. I like taking part when there is musical entertainment and dancing. The food is very good and always plenty of choice.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Morale at the moment of carers is low due to the changes, moves to different floors new rotas and the night team being reduced to two which means unknown bank staff.

How likely would you be to recommend Anisha Grange? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hannah Taylor, Marketing Coordinator at Anisha Grange responded to this review on 13 Aug 2015:

We have met with Marjorie and reassured her that we have the appropriate team numbers to support our residents at night. The health and well-being of those in our care and those working for us is very important and we do all we can to support their individual needs.

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Awards / Recognitions

April 2017

February 2016

September 2015

Highly Commended

Recipient: Anisha Grange

Date: Friday 25 Sep 2015

more details

February 2015

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

October 2012

Best Memory Garden

Recipient: Anisha Grange

Date: Monday 08 Oct 2012

more details

Pinders Healthcare Design Award

Recipient: Anisha Grange

Date: Tuesday 02 Oct 2012

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Anisha Grange