Barchester Marnel Lodge Care Home

Carter Drive, Basingstoke RG24 9US

Nursing and residential care services as well as personalised dementia care are offered at Marnel Lodge, one of Barchester's unique Memory Lane Communities. In addition, the home will have the facilities to care for younger people with physical disabilities.

The whole home is designed to create a home-like feel with furnishings designed with older people in mind, from the sofas and chairs in the living rooms to the easily accessible sculpted gardens and first floor terraces, which offer stunning uninterrupted views of the surrounding countryside. All rooms have a Nurse Call Bell. Throughout the home there is a range of communal and dining facilities to suit people who enjoy socialising as well as those who prefer quieter activities.

The Memory Lane Community at Marnel Lodge is specially designed for those living with a dementia using colour schemes that easily enable residents to identify areas within the home. This area also features life skills kitchens, where residents can be involved in everyday kitchen activities such as baking and setting the table.

Group: Barchester Healthcare Ltd

Person in charge: Scott Lindfield (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 18+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Marnel Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Barchester Marnel Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 44 Reviews over all time. This Average Rating is also the rating value for Barchester Marnel Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.673 for Barchester Marnel Lodge Care Home is calculated as follows: ( (364 Excellents x 5) + (137 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 517 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Marnel Lodge Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Barchester Marnel Lodge Care Home has a Review Score of 9.7 (9.673) from 44 Reviews


Average Ratings

  • Excellent
    31
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Marnel Lodge Care Home?

  • Extremely LIKELY
    36
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Marnel Lodge Care Home

  • Daughter of Resident/Service User
    15
  • Friend of Resident/Service User
    8
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • more

Since my Grandmother has moved into Marnel Lodge she has been so happy. The staff are absolutely fantastic and the building and garden are beautiful. It really is a place that cares and I couldn't think of anywhere else for her to live. I would definitely recommend.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Marnel Lodge is such a lovely home, always clean and staff are always friendly and have time for you no matter what, my relative has settled so quickly and loves the home and gardens with beautiful views over the back fields. Would recommend.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

A wonderful home. My aunt had to go in after always saying I am never going into a care home. She loved it there. The carers/nurses/management were all caring, considerate, helpful and attentive. Nothing was ever too much trouble. A truly lovely place with a nice garden too. When I get older I would not hesitate to choose Marnel Lodge as the home I would go into to!

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Scott Lindfield, Manager at Barchester Marnel Lodge Care Home responded to this review on 18 May 2018:

Thank you for such a lovely review Anthea. Your Auntie was loved by us all and we miss her very much. Please keep in touch with us and feel free to pop in for a cuppa and cake if ever you're in the area.

First visit - staff very welcoming and took time to chat to us before taking us to residents room. Totally unphased when set alarm off in error. Everyone met seems very kind, always smiling. Home seems bright, clean and colourful. Love the idea of Memory Lane and objects around to stimulate minds. The environment felt very safe and leaving reassured in good hands, lovely!

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Until it happens to you, it is impossible to understand the stress and complexities of dealing with a loved one's health, mental welfare and financial issues. I visited many homes of varying degrees and costs and concluded that Marnel Lodge was an outstanding candidate for my mother's care.
The staff were welcoming and sympathetic and knowledgeable. Despite this being very early days for my mother's care, my intuition is that the responsive manner demonstrated thus far, will continue.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Joanna Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 08 May 2018:

Thank you for your lovely review Barrie! We are glad that we could help this process to be a lot easier for you. Mum is a delightful character and we love having her here.

My Grandmother moved into Marnel Lodge about a month ago. The treatment that she has received has been excellent, the staff have been very welcoming, not only to her, but my family which has made the whole experience a lot easier emotionally.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Scott Lindfield at Barchester Marnel Lodge Care Home responded to this review on 27 Apr 2018:

I am really glad to hear that your Grandmother is enjoying life at Marnel Lodge. Families are just as important as our residents and I'm pleased to hear that you have had such a good experience with us.

My father arrived at Marnel Lodge in May 2017 and soon settled in to enjoy the comforts of being cared for by a loving team. He also started to enjoy the number of activities that are a big part of the home which he could choose to take part in, or not. It was always what Dad wanted to do.

Having a long complex medical history, the care he received was second to none. When his health started to fail further his end of life plan was implemented and all my sister and I can say is that he was cared for with love, compassion and dignity right to the end for which we are truly grateful.

If you are reading this review deciding to place your loved one into a home, please remember that Marnel Lodge is only what it is today because of the 'whole' caring family that work there, which make it the special place it is. I would highly recommend this home.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 12 Apr 2018:

Thank you very much for the lovely review Jackie, Dad was very much loved by us all and we miss him. If you are ever in the area you would always be welcome to pop in for a cuppa and cake

My father has resided at Marnel Lodge for the last nine months. In that time he received exemplary care. The staff have always been attentive and supportive. His complex medical needs were competently catered for by the professional nursing staff. The carers and events coordinators ensured he was entertained and enjoyed many a hearty joke.
When my father had to receive end of life care, the staff stepped up the support to an even higher level. At this time all our family were given every consideration. We feel privileged to have been a part of the Marnel Lodge community and would like to thank them all.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 29 Mar 2018:

Thank you so much for your very kind review! It was an absolute pleasure looking after your Dad.

The staff have been excellent at ensuring my aunt gets the physical care she needs, as well as the emotional reassurance and care as her dementia progresses. Since I live a long distance from Marnel Lodge, I call to check on my aunt, staff are always happy to talk to me and they keep me informed of any changes in the care plan or medications. I would definitely recommend Marnel for dementia care!

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I stayed at Marnel Lodge for five weeks in October/November for respite care and found it to be very good in every respect. A roomy purpose built building surrounded by a lovely garden with competent, capable and caring staff.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

Always clean, rooms lovely. Carers very jolly and caring. Garden really nice.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

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Average Rating:   3.9 out of 5

I asked if a member of staff could attend, to support mum, at our son's wedding. We were fortunate to have the assistance of the two activities assistants at the wedding, however, staff at the home all helped mum have a day to remember. I can't thank everyone enough. An excellent day for all.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

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Average Rating:   4.6 out of 5

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 25 Aug 2017:

It was our pleasure to ensure mum had a good day and all enjoyed the wedding!

We are really pleased with Marnel Lodge and any problems we might have are due to my mother's inability to feed herself properly whilst refusing any help.
As a result, she spills a lot of drinks on herself and in her room and the dining room.
The staff are amazing, kind and caring.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother has then up residence as an end of life nursed resident - cannot fault the attention afforded my seriously ill mother from the moment she arrived. Staff are polite, friendly and very caring in all aspects of her care. The home is also very supportive to relatives of residents, and that matters.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 14 Jul 2017:

Thank you for your kind review. It was our pleasure to look after such a lovely lady!

My mother needed to go into Marnel Lodge for respite care. Both she and the family were very apprehensive, particularly in viewing adverse press about other homes. What we found was a bright, clean friendly home where the staff actually do care. The residents retreated with so much respect by staff whose friendliness combined with professionalism is superb and staff wanting to do the job - not just a wage. Should the time come when mum needs permanent care, we have all said we will hold out for a place at Marnel Lodge, such is the standard of all-round care.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have been here for almost 3 years and was at end of life when I arrived. The staff have been so good to me and helped with my recovery. I would recommend this home to anyone.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Before moving to Marnel Lodge mum was withdrawn, unhappy and troubled.
Within the first few hours of her arriving, she was smiling, chatting and laughing.
This has not stopped.
She has made new friends and doesn't stop eating.
When the moment comes that you have to place your parent into full-time nursing care, it is extremely stressful for everyone involved. I can honestly say my fears went instantly.
I just knew mum was in the best place she could be.
The staff are friendly, reassuring and caring.
They have fun with the residents and have lots of smiles.
My 5-year-old son is happy to visit his grandma which means a lot.
It reminds me of a 5-star hotel.
Thank you, Marnel Lodge.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is a lovely home. My friend is happy and well cared for.
A warm welcome and coffee is also given to visitors.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

Some excellent staff and care with a few requiring to gain experience and confidence. Staff very considerate of relatives. My husband enjoyed his meals and there were frequent snacks between meals.
Activities limited by wide-ranging needs of residents with dementia, but staff interact frequently with residents when passing by.
End of life care went as planned with dignity and caring.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

During the time my grandmother was a resident at Marnel Lodge, the home was consistently managed to a high standard; taking advantage of being a larger chain with excellent processes, training, and best practice, whilst still delivering the warmth and family-feel of an independent.
Staff were caring and friendly, treating everyone with the respect and dignity they deserved. As with my nan, dementia stages can escalate very quickly so having the support of Marnel was a godsend. With a nurse on-site 24/7, it also meant that at the final stage, Nan could remain at the home - pain-free - in her lovely, modern and peaceful room - listening to her special songs.
The compassionate Marnel team made what would have been a very traumatic and stressful experience a time where we could say goodbye.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Mother-in-law very settled in Marnel. She has made a few new friends. All staff are very caring and friendly and address any questions we have very quickly.
Activity girls are very good, offering a good range of different activities.
All staff work really hard but there are times when I feel that there could be more carers, reassuring residents while they are sat in the lounge, especially in Memory Lane.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

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Average Rating:   4.3 out of 5

My dad has just moved in all the staff are all very helpful and courteous.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father was very impressed with Marnel Lodge Care Home as soon as he walked through the door!
Everyone is so kind and helpful. The activities are excellent and stimulating. He has people to chat to which is great.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 27 Apr 2017:

Thank you for your review and lovely words Jane.

My parents recently celebrated their diamond wedding anniversary and as they are both residents, we needed to celebrate in an environment where they are comfortable and cared for. The staff couldn't have done more. They made it so much easier for us to arrive from various distances (longest journey was from France) and for us to relax with them.
The chef baked a celebration cake and staff were on hand at all times.
I cannot praise this care home enough. It truly is my parents home.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 30 Mar 2017:

Hello, Debbie! Thank you for your wonderful review we are pleased that your Mum and Dad's wedding anniversary was a great success and they enjoyed the day. We strive to make sure that every day is special for our residents but we are pleased that such a momentous anniversary was celebrated accordingly!

Marnel Lodge is a modern building well equipped and staffed with good people who know what is required. They do their job well and maintain a happy atmosphere.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

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Average Rating:   4.5 out of 5

We have been visiting Marnel for 4 years now. The home is always clean, bright and cheerful. Staff are always on hand to attend every need of their residents. Residents are always happy.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

We have been visited Marnel for 4 years now and are now friends of the home. We have found the staff to be very caring of all their residents. They make huge efforts to ensure their health and wellbeing.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mum has been at Marnel Lodge for nearly a year. The home has taken so much of the pressure and concern my brother, sister and I had experienced in the previous 6 months.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

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Average Rating:   4.3 out of 5

Friendly, clean and all staff obliging.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

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Average Rating:   4.9 out of 5

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 23 Mar 2017:

Thank you very much for your review and lovely comments.

The building rooms etc one always clean and well presented. The staff are friendly and kind without exception including chefs and maintenance staff. Staff go out of their way to entertain the residents sometimes visitors with ball games, a quiz and sings songs etc.

I have not seen meals or know the cost, but I always get invited to tea and cake on a Fridays when my friend and I visit.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

From our first visit to view Barchester Marnel Lodge Care Home, everyone was very friendly and caring. The atmosphere is calm and happy with no blaring TVs. What must be a most distressing experience for my mother has been handled with kindness and understanding. The family are also kept informed and all the staff are as friendly and caring to us as they are to the residents.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 17 Mar 2017:

Thank you very much for your review with such lovely kind words!!

Care is very good. I am very pleased with the home.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My Daughter-in-law has been very well cared for and the whole family feels very satisfied with her comfort and care.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been in Marnel Lodge for a couple of years now and I'm very pleased with the standard of care she receives. My mother has a lovely big clean room and she is very comfortable. The management are approachable and friendly and the nurses and carers are wonderful.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

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Average Rating:   4.7 out of 5

My friend has been most happy at Barchester Marnel Lodge Care Home. As a visitor, I have been welcomed and feel most at home. I would be happy to come here if I find myself on my own.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I often come with my Nan to see her friend and it is a very nice home. All the staff are really nice.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father became a resident of Barchester Marnel Lodge Care Home at the end of 2015 after a fall. Over the last twelve months, the staff have helped him settle in. He has been allowed to make his room his own. Residents and family are kept well informed of activities taking place. Also, I am always notified if my father needs to take any extra medication or when he has fallen.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Everybody at Marnel Lodge, from domestic staff to the manager is 100% focused on the happiness and individual needs of every resident. Their community get-togethers are amazing. The last one being Halloween. The entertainment was first class and a very high percentage of families and staff joined in, it was a great party. I videoed the evening and posted it on Facebook, I had more than 150 comments on how wonderful it was.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My friend seems very well cared for and always looks smartly dressed and hair very nicely done. Staff are always happy and very helpful.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Nice friendly staff who clearly care for the residents. I enjoy visiting the home and my relative.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

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Average Rating:   3.9 out of 5

Dad lived at Marnel Lodge Care Home for two and a half years. He wasn't always the easiest character but was always treated with kindness and respect. They went out of their way to make sure his life was enjoyable and interesting. He loved the food and spoke fondly of the staff. We always felt welcome and supported by everyone who worked at the home and any problems were quickly resolved. In his last weeks, the end of life care was superb and the nurses and carers enabled him to have a dignified, comfortable and pain-free death with his family around him.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jazz evening, an excellent evening attended well by many residents who the staff encouraged to join in and even dance to the music. The social events are so important to the residents and are well attended by the family's as well. The staff, participate themselves at these occasions making an almost party atmosphere. Well done Marnel Lodge.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Throughout my week here on work experience I have thoroughly enjoyed being here. I have had a lovely time speaking with all of the residents and getting to know the staff. The home has a wonderful atmosphere and I will definitely come back to visit everyone that I have met here.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My parents spent their last few years in Marnel Lodge, my mum having passed away last July and my dad in April. They settled so well into their lovely rooms and came to love their carers. Unfortunately many carers moved on during that time but those who are still there became loyal friends to my parents, myself and my family. My dad was able to be in Marnel when he passed away. The support and care that we all received meant so much to us. The care home is attractive, welcoming and I felt so at home there. Many thanks to everyone there, especially the nursing staff who helped to make my dad as comfortable as possible towards the end.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

There are limited rooms available, however, please feel free to contact me, Sue Monger, General Manager to discuss your individual requirements, and of course you are most welcome to visit the home at any time. I look forward to hearing from you.

Awards / Recognitions

February 2018

April 2017

February 2016

September 2012

Job Vacancies

Staff Profiles

No image found

Scott Lindfield

Job Title: General Manager

Joined: 2014

Description:

I am the General Manager at Marnel Lodge.

No image found

Jo Shuck

Job Title: Administrator

Joined: 2014

Description:

I have now worked at Barchester for a couple of years and can honestly say I love every day working at Marnel Lodge. I look after the homes finances, but love meeting the residents and building a relationship with the relatives. My door is always open and am happy to help with anything you need!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Marnel Lodge Care Home