Barchester Marnel Lodge Care Home

Carter Drive, Basingstoke RG24 9US

Barchester Marnel Lodge Care Home, Basingstoke, Hampshire
Barchester Marnel Lodge Care Home, Basingstoke, Hampshire
Barchester Marnel Lodge Care Home, Basingstoke, Hampshire

Nursing and residential care services as well as personalised dementia care are offered at Marnel Lodge, one of Barchester's unique Memory Lane Communities. In addition, the home will have the facilities to care for younger people with physical disabilities.

The whole home is designed to create a home-like feel with furnishings designed with older people in mind, from the sofas and chairs in the living rooms to the easily accessible sculpted gardens and first floor terraces, which offer stunning uninterrupted views of the surrounding countryside. All rooms have a Nurse Call Bell. Throughout the home there is a range of communal and dining facilities to suit people who enjoy socialising as well as those who prefer quieter activities.

The Memory Lane Community at Marnel Lodge is specially designed for those living with a dementia using colour schemes that easily enable residents to identify areas within the home. This area also features life skills kitchens, where residents can be involved in everyday kitchen activities such as baking and setting the table.

Group: Barchester Healthcare Ltd

Person in charge: Susan Monger (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 18+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Marnel Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 11 May 2017

There are limited rooms available, however, please feel free to contact me, Sue Monger, General Manager to discuss your individual requirements, and of course you are most welcome to visit the home at any time. I look forward to hearing from you.

Reviews

9.6 Barchester Marnel Lodge Care Home has a Review Score of 9.6 (9.611)

The Review Score of 9.6 (maximum of 10) for Barchester Marnel Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Barchester Marnel Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for Barchester Marnel Lodge Care Home is calculated as follows: ( (216 Excellents x 5) + (114 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 339 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Barchester Marnel Lodge Care Home is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 28 Reviews ÷ 12.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Marnel Lodge Care Home?

  • Extremely LIKELY
    23
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Marnel Lodge Care Home

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    7
  • Wife of Resident/Service User
    3
  • Relative of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

Before moving to Marnel Lodge mum was withdrawn, unhappy and troubled.
Within the first few hours of her arriving, she was smiling, chatting and laughing.
This has not stopped.
She has made new friends and doesn't stop eating.
When the moment comes that you have to place your parent into full-time nursing care, it is extremely stressful for everyone involved. I can honestly say my fears went instantly.
I just knew mum was in the best place she could be.
The staff are friendly, reassuring and caring.
They have fun with the residents and have lots of smiles.
My 5-year-old son is happy to visit his grandma which means a lot.
It reminds me of a 5-star hotel.
Thank you, Marnel Lodge.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a lovely home. My friend is happy and well cared for.
A warm welcome and coffee is also given to visitors.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Some excellent staff and care with a few requiring to gain experience and confidence. Staff very considerate of relatives. My husband enjoyed his meals and there were frequent snacks between meals.
Activities limited by wide-ranging needs of residents with dementia, but staff interact frequently with residents when passing by.
End of life care went as planned with dignity and caring.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

During the time my grandmother was a resident at Marnel Lodge, the home was consistently managed to a high standard; taking advantage of being a larger chain with excellent processes, training, and best practice, whilst still delivering the warmth and family-feel of an independent.
Staff were caring and friendly, treating everyone with the respect and dignity they deserved. As with my nan, dementia stages can escalate very quickly so having the support of Marnel was a godsend. With a nurse on-site 24/7, it also meant that at the final stage, Nan could remain at the home - pain-free - in her lovely, modern and peaceful room - listening to her special songs.
The compassionate Marnel team made what would have been a very traumatic and stressful experience a time where we could say goodbye.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mother-in-law very settled in Marnel. She has made a few new friends. All staff are very caring and friendly and address any questions we have very quickly.
Activity girls are very good, offering a good range of different activities.
All staff work really hard but there are times when I feel that there could be more carers, reassuring residents while they are sat in the lounge, especially in Memory Lane.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My dad has just moved in all the staff are all very helpful and courteous.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was very impressed with Marnel Lodge Care Home as soon as he walked through the door!
Everyone is so kind and helpful. The activities are excellent and stimulating. He has people to chat to which is great.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 27 Apr 2017:

Thank you for your review and lovely words Jane.

My parents recently celebrated their diamond wedding anniversary and as they are both residents, we needed to celebrate in an environment where they are comfortable and cared for. The staff couldn't have done more. They made it so much easier for us to arrive from various distances (longest journey was from France) and for us to relax with them.
The chef baked a celebration cake and staff were on hand at all times.
I cannot praise this care home enough. It truly is my parents home.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 30 Mar 2017:

Hello, Debbie! Thank you for your wonderful review we are pleased that your Mum and Dad's wedding anniversary was a great success and they enjoyed the day. We strive to make sure that every day is special for our residents but we are pleased that such a momentous anniversary was celebrated accordingly!

Marnel Lodge is a modern building well equipped and staffed with good people who know what is required. They do their job well and maintain a happy atmosphere.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

We have been visiting Marnel for 4 years now. The home is always clean, bright and cheerful. Staff are always on hand to attend every need of their residents. Residents are always happy.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been visited Marnel for 4 years now and are now friends of the home. We have found the staff to be very caring of all their residents. They make huge efforts to ensure their health and wellbeing.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Marnel Lodge for nearly a year. The home has taken so much of the pressure and concern my brother, sister and I had experienced in the previous 6 months.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Friendly, clean and all staff obliging.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 23 Mar 2017:

Thank you very much for your review and lovely comments.

The building rooms etc one always clean and well presented. The staff are friendly and kind without exception including chefs and maintenance staff. Staff go out of their way to entertain the residents sometimes visitors with ball games, a quiz and sings songs etc.

I have not seen meals or know the cost, but I always get invited to tea and cake on a Fridays when my friend and I visit.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

From our first visit to view Barchester Marnel Lodge Care Home, everyone was very friendly and caring. The atmosphere is calm and happy with no blaring TVs. What must be a most distressing experience for my mother has been handled with kindness and understanding. The family are also kept informed and all the staff are as friendly and caring to us as they are to the residents.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jo Shuck, Administrator at Barchester Marnel Lodge Care Home responded to this review on 17 Mar 2017:

Thank you very much for your review with such lovely kind words!!

Care is very good. I am very pleased with the home.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Looked after well, quite happy.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Daughter-in-law has been very well cared for and the whole family feels very satisfied with her comfort and care.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

My mother has been in Marnel Lodge for a couple of years now and I'm very pleased with the standard of care she receives. My mother has a lovely big clean room and she is very comfortable. The management are approachable and friendly and the nurses and carers are wonderful.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My friend has been most happy at Barchester Marnel Lodge Care Home. As a visitor, I have been welcomed and feel most at home. I would be happy to come here if I find myself on my own.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I often come with my Nan to see her friend and it is a very nice home. All the staff are really nice.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father became a resident of Barchester Marnel Lodge Care Home at the end of 2015 after a fall. Over the last twelve months, the staff have helped him settle in. He has been allowed to make his room his own. Residents and family are kept well informed of activities taking place. Also, I am always notified if my father needs to take any extra medication or when he has fallen.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everybody at Marnel Lodge, from domestic staff to the manager is 100% focused on the happiness and individual needs of every resident. Their community get-togethers are amazing. The last one being Halloween. The entertainment was first class and a very high percentage of families and staff joined in, it was a great party. I videoed the evening and posted it on Facebook, I had more than 150 comments on how wonderful it was.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend seems very well cared for and always looks smartly dressed and hair very nicely done. Staff are always happy and very helpful.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nice friendly staff who clearly care for the residents. I enjoy visiting the home and my relative.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Dad lived at Marnel Lodge Care Home for two and a half years. He wasn't always the easiest character but was always treated with kindness and respect. They went out of their way to make sure his life was enjoyable and interesting. He loved the food and spoke fondly of the staff. We always felt welcome and supported by everyone who worked at the home and any problems were quickly resolved. In his last weeks, the end of life care was superb and the nurses and carers enabled him to have a dignified, comfortable and pain-free death with his family around him.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jazz evening, an excellent evening attended well by many residents who the staff encouraged to join in and even dance to the music. The social events are so important to the residents and are well attended by the family's as well. The staff, participate themselves at these occasions making an almost party atmosphere. Well done Marnel Lodge.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Throughout my week here on work experience I have thoroughly enjoyed being here. I have had a lovely time speaking with all of the residents and getting to know the staff. The home has a wonderful atmosphere and I will definitely come back to visit everyone that I have met here.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My parents spent their last few years in Marnel Lodge, my mum having passed away last July and my dad in April. They settled so well into their lovely rooms and came to love their carers. Unfortunately many carers moved on during that time but those who are still there became loyal friends to my parents, myself and my family. My dad was able to be in Marnel when he passed away. The support and care that we all received meant so much to us. The care home is attractive, welcoming and I felt so at home there. Many thanks to everyone there, especially the nursing staff who helped to make my dad as comfortable as possible towards the end.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Barchester Marnel Lodge Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

September 2012

Job Vacancies

Staff Profiles

Sue

Sue Monger

Job Title: General Manager

Joined: 2014

Description:

I am the General Manager at Marnel Lodge. I have lived in the local area for the past 30yrs, I completed my general nurse training at Frimley Park Hospital when I was 18, and subsequently following the completion of this training I then completed my Psychiatric training at Park Prewett. I have worked as a community Psychiatric nurse, a Home Manager for two local nursing homes, managed a nursing agency and managed a Learning and Development department for a large care provider. I hold a strong interest in dementia care, and attended a years course with David Sheard, a Dementia Care Specialist for dementia care matters. I believe that true care is genuine kindness, compassion, and caring for that person.

No image found

Jo Shuck

Job Title: Administrator

Joined: 2014

Description:

I have now worked at Barchester for a couple of years and can honestly say I love every day working at Marnel Lodge. I look after the homes finances, but love meeting the residents and building a relationship with the relatives. My door is always open and am happy to help with anything you need!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Marnel Lodge Care Home