Barchester Marnel Lodge Care Home

Momhas been there for 5 years and all that time she has been looked after really well. The staff are amazing, caring and friendly and I am pleased that mom is there to receive their care. She couldn't be in a better place.

Making the decision that I could no longer look after my husband at home and that he needed to go into a Care Home was one of the hardest things I have had to do. However, it has proved to be one of the best. He had spent several weeks in hospital before becoming a resident at Marnel Lodge but since moving the care he has received is exemplary. He looks really well, given a good shave every day and his hair washed. I cannot praise the staff of Marnel enough, from the maintenance men, the carers, housekeeping, the receptionists, admin and management. Not only do they look after my husband as well as anyone could ask for, they are exceptionally kind to me. At a really difficult time for me, I could not have asked for more. Every member of staff is kind, highly skilled, caring and compassionate. In a comparatively short time, I already feel part of what really is a Marnel Lodge 'family'.

Over the eight years my Wife was a resident of Marnel Lodge the Care and Support she received was of the highest order. The dedication to the Welfare of their residents by every member of the staff and management during that time was unstinting, compassionate, and carried out in a dignified and professional manner. I have no hesitation in recommending Marnel Lodge to anyone worrying for the Care of their loved ones.

My Mum has Alzheimer's dementia and moved to Marnel Lodge 6 months ago. I am glad I chose Marnel, the staff are all very caring and there is a genuine family friendly atmosphere to the place. The staff made Mum's transition to the home a lot easier than I thought it was going to be. We were allowed to personalise her room with furniture, paintings and items from her own home and they arranged the labelling of her clothes. Mum took about three weeks to settle in, but staff were constantly on hand to guide her around and help her and encourage her to eat. Since moving in, Mum is a lot more engaged with her surroundings and what is going on. She enjoys participating in the different activities, has been on outings and has her own little patch of raised flower bed in the lovely tranquil garden. She also enjoys her weekly trip to the hair salon (on site) and having her nails done. Mum honestly thinks she is staying in a lovely hotel and smiles at the staff when they come up to her.

The whole Marnel team are compassionate and caring and from the moment mum moved in, we finally felt peace of mind that she was happy, well looked after and understood. The family were welcomed and included at all times.

It is, without doubt an exceptional place

Mum came for 2/52 respite after a fall & left in much better shape.

Marnel Lodge Care Home provides truly outstanding care in a warm, welcoming environment. The staff are compassionate, attentive and always go the extra mile to ensure residents feel safe, valued and respected. The facilities are excellent, and the genuine kindness shown every day gives complete confidence and peace of mind. Highly recommended.

I feel very grateful that my Nan is living in marnel Lodge. The care, compasion and understanding all staff show to my nan is amazing and I am forever grateful as she can be a pickle. Thank you all so much

I had felt guilty about locating respite care for my wife, who suffers from vascular dementia. After much soul searching, I made an enquiry online. The wonderful team at Marnel called me the following day, and arranged for me to visit that day. The lovely Lesley showed me around, explained everything clearly and totally understood my guilt yet dire need for a break. Two weeks later, my wife is back home. The staff were terrific, all of them. If I need a break in the future, I will be contacting Marnel again, and my wife has already said that she no longer fears the idea. Highly recommended.

Marnel Lodge has a relaxed and friendly atmosphere. All the staff, from manager down to the housekeeping Team, are polite and courteous and know their residents well. The lodge is well maintained and clean with plenty of communal spaces and a wide selection of activities for the residents to participate in. From the first viewing I knew mum would be well looked after and cared for here.

Following my mums demise with Alzheimer's and what we thought would be respite care we slowly realised Marnel Lodge would be the best option for mum long term. Something we never thought we would have to do but the whole team from management, nurses, carers, activity staff and Reception made the whole process which was so emotional an easier one with their guidance. The home is just lovely, very clean , the rooms are big and bright, with several lounge areas, cinema rooms a hairdressers, amazing garden and a reception area which is so welcoming. The food is cooked fresh with lots of variety. It took a while for mum to settle, I never thought she would but she did. Her mental state has improved, as well as her sleep and appetite. She's involved with the fantastic activities they put on and has made some nice friends. As her daughter I feel relieved that she is now in a safe environment with people that actually care. Thank you Marnel, it's been a long road but it was worth every step.

On some occasions my breakfast did not appear exactly as ordered which was irritating but not vital. (lack of understanding by care worker?)

My mother had a week's respite stay at the Marnell Lodge at the end of last year after having broken her left knee. I can say that from the admin staff through to all the caring staff, everyone at the Marnel Lodge are just wonderful. They all took time to greet mom on her arrival and all stayed for a little chat so that she could feel welcome. The staff all reassured me as well that I wasn't to worry, that mom would be just fine for the week with them and she was. She absolultely loved her stay there and wouldn't hesitate to go in for another respite week if the need arose. Thank you to you all for the care that you showed both mom and I.

We couldn't be more pleased with the care my wife is receiving at Marnel. The facilities are excellent and the care staff are superb. I have great admiration for the way they look after some 30+ residents, each with different needs and levels of need. The same goes for the nursing, catering and household staff, who are all excellent.

My mum was a resident for nearly three years. Can't praise the staff enough. So helpful and caring to my mum and me. I had no concerns with her being in Marnel Lodge all my worries were taken away as they looked after her exceptionally well right up to her passing. It's home from home for the residents. Always something going on to keep them entertained. Nursing staff on hand 24/7 which was such a relief as mum started to deteriorate with her age being 99. I would highly recommend to anyone looking for care of a loved one.

Thank you to everyone at Marnel Care Lodge for the outstanding care and dedication you show - it truly means the world to us

My late wife was already a Resident at Marnel Lodge when I first visited her. From the outset it was obvious that the home was well run and very efficient. The surroundings were clean and tidy and the decoration and furnishings to a high standard and the administrative and reception staff were most welcoming. The nursing staff were also excellent and because my wife suffered from a hiatal hernia she had to be on a restricted diet which was recognised by the catering staff. The domestic staff ensured that my wife's room was always clean and tidy and her clothing was laundered on a daily basis and the maintenance staff always carried out any repairs. Marnel Lodge also employs activity staff who organise a variety of events and my wife was able to take advantage of these. She also enjoyed the use of the garden with refreshments from the self-service facility in the reception area. So I have no hesitation in recommending Marnel Lodge to anyone seeking care for some with Dementia.

Our family couldn't have been happier with the care our dad received and we would recommend Marnel Lodge to anyone looking for a wonderful place to live.

Dad has Dementia, Diabetes and mobility issues. After living with me for nearly a year we decided my home wasn't able to cope with his needs. We looked at several care homes, but when we saw the outside of Marnel Lodge with all its Union Jack bunting to celebrate VE Day, Dad was hooked. We were invited in for a coffee and some cake and a warm welcome. They answered our questions and offered to show us around. Dad was assessed by the manager and started a 2 week respite all within 5 days. Whilst we were both nervous about this change Dad decided to stay full time within his 1st week. They are keen too know Dad and me. There are a lot of activities due to an amazing activities team. The care staff are patient and supportive and go the extra mile to assist Dad. The nurses have managed to help with Dads diabetes and general wellbeing. It really is a home from home. The management team really do get involved with the residents and their families. Thank you so much