Barchester Marnel Lodge Care Home

Carter Drive, Popley Way, Basingstoke RG24 9US
Review Us
9.8 125 Reviews
  • Barchester Marnel Lodge Care Home, Basingstoke
Marnel Lodge offer exceptional nursing, residential, dementia, and respite care in a warm, welcoming, and beautifully designed environment. Whether you are looking for long-term care or a short respite stay, a compassionate team is dedicated to providing personalised support while ensuring residents maintain their independence, dignity, and choice.

Marnel Lodge is purpose-built to feel like home, with modern furnishings, inviting communal areas, and beautifully landscaped gardens. Residents can enjoy stunning countryside views from their balconies , while the peaceful outdoor spaces offer the perfect spot to relax and socialise. All rooms feature private ensuite bathrooms, ensuring comfort and convenience. 24/7 Nurses in the building gives added peace of mind . Spacious communal and dining areas cater to both social and quiet moments, creating a warm, community-focused atmosphere.

The dedicated Memory Lane community, located on the first floor, is designed for residents living with dementia. This safe and supportive environment encourages independence with familiar routines, including life skills kitchens where residents can engage in meaningful activities like baking and table setting.

Need a break or short-term support? The home's respite care services offer the perfect solution for caregivers needing temporary relief or for individuals recovering from surgery or illness. Whether for a few days or weeks, the home provide high-quality care in a luxurious setting, helping residents regain confidence and independence.

Whether you are looking for long-term care, specialist dementia support, or short-term respite, Marnel Lodge provides luxurious living with expert care in a home-like environment .

Book a visit today and discover why Marnel Lodge is the perfect place for you or your loved one.

Care Provided by Barchester Marnel Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Marnel Lodge Care Home to find out the exact price for your requirements.

Contact Barchester Marnel Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Marnel Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anju Abraham (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • The home is open for visits 24/7.

Parking

  • Two large car parks (front and site of the home) available. Off side parking is free as well.

Barchester Marnel Lodge Care Home Reviews (125)

9.8

Barchester Marnel Lodge Care Home has a Review Score of 9.8 (9.757) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Marnel Lodge Care Home has 125 reviews.

Overall Experience
  • 97
  • 28
  • 0
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Date Published
  • 125
  • 7
  • 13
  • 17
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Reviewer Connection to Barchester Marnel Lodge Care Home
  • 42
  • 15
  • 11
  • 9
  • 8
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 125, showing 61-80
Review from D L (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is very well cared for in all aspects.
The staff are amazing and go above and beyond what is expected of them.
Dad is very content and relaxed and the environment is like a big family.
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Review from Brian S (Nephew of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are able to help all residents with their needs. Visitors always welcome with tea, coffee and cake available in lounges.
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Review from Tracey H (Niece of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our 1st visit to the home. Our 1st impressions of the staff were extremely helpful and friendly.
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Review from Stephanie S (Niece of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has received amazing care since she has arrived. Her general well being and mental capacity have improved so much. All the staff are amazing and couldn't be more caring. I would highly recommend it here to anyone.
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Review from J M (Daughter of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, dad is well looked after, has good meals and complaints one followed through.
Sometimes there is confusion when dad is not well and not always clear as to what nursing staff are doing.
Bathroom is not always left tidy, tubes left off toothpaste etc.
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Review from Frank S (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Marnel Lodge for just over a year. She is well looked after and comfortable with all the assistance and support that she needs. The staff are approachable and accommodating and go out of their way to be friendly through personal contact. My mother isn't able to show her appreciation
very often but still receives a high level of care.
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Review from J L (Relative of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We enjoy the award-winning garden and the homemade cake from the café.
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Review from Erin B (Friend of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely rooms, very spacious and clean. Beautiful views of the garden out of the south-facing rooms.
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Review from C W (Sister-in-law of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law likes both her room and the view from it. She also enjoys the meals.
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Review from Linda S (Daughter of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very good with kind and friendly staff. If issues have arisen with my mother's care they have been dealt with in a caring and efficient manner. My mother is happy and feels safe.
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Review from Anita S (Niece of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle needed care and company and he now has both. Marnel Lodge is a lovely care home. The rooms are lovely so are the staff, nothing is too much trouble. It is welcoming and my uncle loves it and he has improved in many ways. All the residents are happy and the food is excellent.
Nursing and cares
are excellent so are managers there. Lovely and clean.
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Review from Susan B (Regular Volunteer) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. Looking forward to coming here.
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Review from K M (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The experience is positive. The facilities are well developed and kept in a clean manner. The staff are friendly and make my mother feel comfortable and safe.


Possible areas for improvement are:
-Somehow to get the residents to take some more gentle exercise.
-Stop items going missing.

Reply from Scott Lindfield, General Manager at Barchester Marnel Lodge Care HomeThank you for your review. We take time to read all of our reviews and we are sorry to hear you rate our activities as poor. We strive to make the activities on offer to the residents varied and interesting. Please feel free to discuss this further with us directly where we would be happy to listen to any ideas you may have and talk about missing items.
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Review from Frank B (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited 5 homes in total and Marnel Lodge was the best one. Best value for money.
Manager's lovely. Homely. Staff are chatty and lovely.
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Review from Alison C (Granddaughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very caring and have always helped my grandma when I have asked.
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Review from Mervyn B (Husband of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dementia is emotionally draining for relatives. Staff very helpful.
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Review from Ron F (Husband of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can compare yourselves with an almost identical Barchester home. Marnel Lodge is a well-run home with a full and well-trained staff and is therefore in the "good value for money" category.
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Review from Richard F (Brother of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Always with a smile. My sister is well looked after and appears to be happy.
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Review from L B (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since recovering from skin graft surgery after 2 falls, mum has come on leaps and bounds. Being in Marnel Lodge she is chatty and friendly and the staff are fabulous with her. Everything/one is warm, friendly, compassionate and as relatives, we feel welcome. Organised events are superb and always well
attended. It's the best place I could have chosen for mum.
Reply from Scott Lindfield, Manager at Barchester Marnel Lodge Care HomeThank you for your review of Marnel Lodge. I am pleased that Mum has settled in so well and is enjoying living at the home.
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Review from Christine R (Regular Volunteer) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a volunteer for 3 years. Still enjoy coming here.
The staff are very friendly and helpful.
Reply from Scott Lindfield, Manager at Barchester Marnel Lodge Care HomeThank you for your review. You and all of our other volunteers are one our greatest assets and we are so grateful to have you come and volunteer with us.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Barchester Marnel Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Barchester Marnel Lodge Care Home is calculated as follows: ( (171 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 202 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Barchester Marnel Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (47)

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Meet the Team (9)

Anju Susan

Anju Susan Abraham

Job Title: Home Manager Joined: 2023

Hi, I am Anju, General Manager of Marnel Lodge Care Home. My team and I look forward to welcoming you into our home. I am a highly motivated, Quality-driven RN working in Marnel since 2017. Focused on efficiency without compromising compassion. In 2019 achieved an appreciation from the North Hampshire Urgent Care Certificate of Commendation in recognition of my exceptional professionalism and commitment to residents' advocacy. I am happy to be a leading part of the Marnel team. I have great enthusiasm, positivity and confidence to effectively lead and supervise the multi-disciplinary team to achieve the set targets.

Deepthi

Deepthi Pullath Murali

Job Title: Deputy Manager Joined: 2023

I am a dedicated and compassionate nursing professional with over 10 years of experience in the healthcare industry. I joined Marnel in August 2021. My journey in nursing has been guided by a profound commitment to patient care and a relentless pursuit of excellence in every aspect of my practice. I believe in the core values of nursing passion, empathy, integrity and advocacy. I am committed to providing person-centred care that respects the dignity and individuality of each resident.


As a deputy manager with a profound passion for nursing and a heartfelt dedication to the well-being of elderly residents, I have dedicated my career to providing compassionate and comprehensive care.


Throughout my journey as a nurse, I have consistently demonstrated a deep commitment to improving the quality of life for those in my care. Beyond my clinical skills, I pride myself on my ability to connect with patients and their families, understanding their unique needs and tailoring my approach to suit each individual. My goal is to create a nurturing and safe environment where our residents feel valued and cherished.


As a nurse, I am continually learning and adapting, staying abreast of the latest in geriatric care to provide the best outcomes. Caring for the elderly is not just my profession, it is my passion and my life’s work. I am grateful for the opportunity to make a positive impact on the lives of those I serve and look forward to continuing this rewarding journey.

Simi

Simi Cyriac

Job Title: Unit Nurse Manager Joined: 2023

An enthusiastic and hardworking individual who has 8 years of experience in nursing and dementia care. I give my best to deliver person-centred care to those I support and meet their needs with the passion and commitment they deserve.

Deborah

Deborah Olutosin Adedigba

Job Title: Unit Manager Memory Lane Joined: 2022

I am a pragmatic nurse with over nine years of experience in adult nursing. I have been working with the Marnel Lodge team since 2022. I am dedicated to my job, making sure every resident I come into contact with gets the very best of my clinical, empathetic and person-centred care.

Diane

Diane Hemming

Job Title: Home Administrator Joined: 2021

I joined the team in April 2021, and my role is to look after the home’s finances and administration. I have worked in administration for over 20 years, and here at Marnel, I lead a team of 2 lovely ladies. Tasks related to administration are very important to keeping a business running efficiently. Having the responsibility to complete tasks on time and in a quality manner without much oversight is crucial and really rewarding for me personally.


This is my first role in a care home, and I am loving getting to know the residents and their families. I interact with the residents on a daily basis, and you will often find me singing and dancing in one of the lounges when we have entertainers in, and I am happy to join them on trips out. My door is always open, and I am always happy to help.

Marcus

Marcus Underdown

Job Title: Head of Maintenance Joined: 2025

I am the Head of Maintenance here at Marnel Lodge. Previously, I was a Maintenance Manager for a company that cared for people with learning difficulties and autism. I covered 12 properties in and around Basingstoke, maintaining them so they were a safe and secure place to live for our residents.
While I worked there, I learned that doing just the smallest thing can make a big impact on the residents' lives.


I strive to bring the same mentality to my position here at Marnel and will try my hardest to make sure the lives of our residents are as comfortable and homely as possible.

Rosi

Rosi Pineiro

Job Title: Activities Co-ordinator Joined: 2025

I recently joined the Activities Team at Marnel Lodge as an Activity Coordinator, bringing with me previous experience in similar roles. I am a trained Holistic Creative Therapy Practitioner, a TimeSlips Certified Facilitator, and a Green Dementia Care Practitioner. I draw on these skills to create meaningful, person-centred experiences that enrich the lives of our residents.


I am committed to working collaboratively with residents, their families, and the wider Marnel team to deliver engaging and purposeful activities that foster a positive, supportive, and vibrant home environment.

Symoun

Symoun Genobatin

Job Title: Head Chef Joined: 2024

Hi, my name is Symoun and I am the head chef here at Marnel Lodge. I joined Barchester in 2022 working in a sister Barchester home before moving to Marnel Lodge. Before that, I worked for a fine dining restaurant which is where I gained my skills and confidence. I love being able to make our residents happy through the love of food and take pride in every dish.

Tracey, Jeanne, Kayleigh

Tracey, Jeanne, Kayleigh

Job Title: Hairdresser and Chiropodist Joined: 2014

Tracey, Jeanne & Kayleigh
Hairdressing & Chiropodist Team


Our passion is to help our lovely Residents and make them feel special every day.

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