Barchester Marnel Lodge Care Home

Carter Drive, Popley Way, Basingstoke RG24 9US
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9.8 118 Reviews
  • Barchester Marnel Lodge Care Home, Basingstoke
Marnel Lodge offer exceptional nursing, residential, dementia, and respite care in a warm, welcoming, and beautifully designed environment. Whether you are looking for long-term care or a short respite stay, a compassionate team is dedicated to providing personalised support while ensuring residents maintain their independence, dignity, and choice.

Marnel Lodge is purpose-built to feel like home, with modern furnishings, inviting communal areas, and beautifully landscaped gardens. Residents can enjoy stunning countryside views from their balconies , while the peaceful outdoor spaces offer the perfect spot to relax and socialise. All rooms feature private ensuite bathrooms, ensuring comfort and convenience. 24/7 Nurses in the building gives added peace of mind . Spacious communal and dining areas cater to both social and quiet moments, creating a warm, community-focused atmosphere.

The dedicated Memory Lane community, located on the first floor, is designed for residents living with dementia. This safe and supportive environment encourages independence with familiar routines, including life skills kitchens where residents can engage in meaningful activities like baking and table setting.

Need a break or short-term support? The home's respite care services offer the perfect solution for caregivers needing temporary relief or for individuals recovering from surgery or illness. Whether for a few days or weeks, the home provide high-quality care in a luxurious setting, helping residents regain confidence and independence.

Whether you are looking for long-term care, specialist dementia support, or short-term respite, Marnel Lodge provides luxurious living with expert care in a home-like environment .

Book a visit today and discover why Marnel Lodge is the perfect place for you or your loved one.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £2000
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1949

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Marnel Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Anju Abraham (General Manager)

Local Authority / Social Services

Admission Criteria

  • Care Home accepts admissions seven days a week.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • The home is open for visits 24/7.

Parking

  • Two large car parks (front and site of the home) available. Off side parking is free as well.

Barchester Marnel Lodge Care Home Reviews (118)

9.8

Barchester Marnel Lodge Care Home has a Review Score of 9.8 (9.826) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester Marnel Lodge Care Home has 118 reviews.

Overall Experience
  • 91
  • 27
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Date Published
  • 118
  • 4
  • 9
  • 14
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Reviewer Connection to Barchester Marnel Lodge Care Home
  • 39
  • 15
  • 11
  • 8
  • 8
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 118, showing 21-40
Review from Shannon H (Granddaughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my grandfather received at Marnel was exceptional. All of the carers went above and beyond to ensure he settled in and was cared for to a very high standard at all times. There was always a great variety of activities and some lovely meals that he really enjoyed. The communication from all
of the team was always brilliant; they were also incredibly welcoming at all times during visiting - even when faced with the difficulties that Covid presented.
All of the home has a homely comfortable feel, and I couldn't have asked for a better place for my grandad.
Reply from Diana Tat, Home Administrator at Barchester Marnel Lodge Care Home

Thank you for your lovely review, I will pass your kind words on to the team.

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Review from S W (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff always showed utmost kindness whilst they were looking after my dad over the past year but very specifically provided wonderful care in his final days. These times are never easy but the staff were amazing and looked after us all so well. They were supportive to our requests, extremely caring
towards Dad's needs and showed us a huge amount of respect and care in his final hours. They gave us room to grief but support when we had questions. We couldn't have wished for anything else. When Dad passed, the staff said such wonderful things about him, which really touched my heart and helped so much in his passing. We were treated so personally even though I guess they deal with this all the time. Thank you.
Reply from Diana Tatpati, General Manager at Barchester Marnel Lodge Care Home

Thank you for you review. So pleased you were happy with the care your dad received, he will be sadly missed here at Marnel

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Review from Ruth J (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Marnel Lodge Care Home in June 2021. She immediately improved both physically and mentally. The staff have been great and I have every confidence that Mum had the best care. It has been a pleasure to see her blossom and make good friends.
Reply from Diana Tatpati, General Manager at Barchester Marnel Lodge Care Home

Thank you for your kind words. So lovely to hear your mum was happy, she will be missed by her friends and staff here at Marnel.

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Review from Phil Y (Son of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Marnel Lodge Care Home for 9 years and has always been looked after well during that time, even when things were difficult during Covid. The staff and facilities have been great-always kept up to date on mum's health, and any issues have been dealt with. Cafe/garden/lounge areas are
great to use and get Mum out of her room, as she is mostly bed bound. Lots of activities and visitors are warmly welcomed. I am so pleased Mum was able to help choose her home and I know she will always be kept safe. Both my wife and I have worked in and with the care sector professionally for many years and can highly recommend this home.
Reply from Diana Tatapti, General Manager at Barchester Marnel Lodge Care Home

Thank you for your kind words it means a lot to the team. We will ensure we continue to do what we do best.

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Review from Philippa W (Daughter of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived in Marnel Lodge Care Home from November 2019 to November 2022. She was always very well looked after and cared for. All the staff were really kind and attentive. Toward the end, my mother was very unwell but continued to receive excellent care right to the very last moment. From the
point of view of a relative, I also always felt included in all my mother's care and the staff was also very kind and thoughtful through some difficult times. I will always be very grateful to everyone at Marnel Lodge.
Reply from Diana Tatapti, General Manager at Barchester Marnel Lodge Care Home

Thank you for your review. We are pleased that your mum considered Marnel Lodge to be her home and we all loved her. It was lovely to have known you all as her next of kin.

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Review from Jackie H (Daughter of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Marnel for 11-years now! The staff are all very friendly and helpful, and some go above and beyond to care for my mum. I would definitely recommend Marnel for anyone looking for a care home.
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Review from Brenda E (Daughter of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Marnel Lodge since the middle of February 2022 and has settled in very well. The staff are attentive and caring, and she seems to be happy in her new environment, which makes me and my family happy too. The convenient location and the layout and decoration are very appealing, along
with an attractive garden. Nice to see the varied activities restarting after a Covid lockdown. I would definitely recommend.
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Review from J H (Wife of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so caring and patient. My husband has been welcomed into the Marnel family and is settled and content. I am so grateful for the fantastic care he receives and it is a great relief to me that he is affectionately looked after.
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Review from J J (Wife of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful, friendly, caring and supportive both to myself and my husband. The manager is superb.
The receptionist is so welcoming and helpful. The finance lady is also helpful and lovely.
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Review from Stephen H (Son of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise highly enough the staff at Marnel Lodge. They are extremely professional, courteous, kind, and above all, caring in everything they do. Since joining Marnel Lodge, my mam, who needs nursing care, is so much more relaxed and at home there. She is in a safe, friendly place, and I would
not hesitate to recommend Marnel Lodge to anyone at any time.
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Review from Peter C (Husband of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home very good, very friendly. They are very professional in everything they do. My wife is very happy here.
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Review from Francis J (Husband of Resident) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Marnel for three and a half years, and during that time, I have admired and been grateful for the dedication, compassion and carrying attitude of both staff and management for her wellbeing and diligence to making her staff as comfortable and satisfactory as possible. She could not
have been cared for more if she has been home with me.
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Review from Paul B (Husband of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely grateful to the manager for helping my wife to get into Marnel Lodge. The management and staff are extremely nice and helpful in every way possible. I am so glad for my peace of mind that she is in Marnel Lodge. I can get some sleep now and knowing she's being looked after by some nice
people. My wife moved from another home and I am so glad she changed.
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Review from Wendy M (Daughter of Resident) published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fabulous team who all work extremely hard. I am blessed my Mum is being looked after so well.
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Review from I D (Wife of Resident) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been good. My husband looks well cared for and seems to be stimulated. He is happy here so that is comforting to me, hope it continues.
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Review from W G (Son of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Marnel has been absolutely wonderful with my dad. He has made so much progress and all the staff are always so friendly and helpful. I would highly recommend Marnel and very grateful for my visits to see him. Many Thanks.
Reply from Sebastian Wiencelewski, General Manager at Barchester Marnel Lodge Care Home

Thank you for your wonderful feedback. It means a lot to our Marnel's family.

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Review from Grant N (Son of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum a Dementia player, broke her wrist and hip holding her back in any game of kiss chase, but with the right care would see her return to playing cards.
Covid-19 a challenge she beat to allow her to make progress to a card table,
Marnel Lodge care team offered a warm welcoming and positive service
to Mum and us.
When you cannot visit your loved one, communication is very important. The team made sure that we could talk to Mum by phone or video whenever we wanted. They made all staff available for update on medication, exercise, food intake and activities, allowing us to be more part of the experience Mum was having.
Sharing photos of Mum around the home in the garden and taking part in activities gave us a great feeling that Mum was starting to get the sort of care we had hoped for her since the very first bump.
As Mum faded, the team continued to encourage communication.
We cannot thank the whole team for going more than the extra mile to give Mum a dignified and comfortable journey to a better place.
Thank you.
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Review from A N (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were put in a difficult position with Mum's previous home and had to move her at short notice due to a fall and resulting incompetencies. Mum made the transition very well due to the relaxed, friendly and competent staff on all levels. We appear as and when possible and are never concerned or disappointed.
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Review from Veronika A (Daughter-in-law of Resident) published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a trained carer, this care home is without a doubt the best I have ever visited! Attention to detail, fast communication, friendly and fully trained staff. Everyone treats you as a "family". Home feels fresh, newly redecorated with many things to do for the residents and their family. Never had a
problem, despite my Father in Law's "challenging behaviour". Everyone is responding very professionally. My Father in Law is having a great time. The home also has a great chef!
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Review from D P (Daughter of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with my Mother's care at Marnel Lodge and have no concerns regarding her care at all. The staff are all happy, helpful and friendly. Nothing is too much trouble. The home is always warm, clean and welcoming. I highly recommend Marnel Lodge to anyone looking for a safe, friendly
and caring home for their loved ones.
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Barchester Marnel Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Barchester Marnel Lodge Care Home is calculated as follows: ( (140 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 167 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Marnel Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (47)

Meet the Team (8)

Anju Susan

Anju Susan Abraham

Job Title: Home Manager Joined: 2023

I am a highly motivated, Quality-driven RN working in Marnel since 2017. Focused on efficiency without compromising compassion. In 2019 achieved appreciation from the North Hampshire Urgent Care Certificate of Commendation in recognition of my exceptional professionalism and commitment to residents' advocacy. I am happy to be a leading part of the Marnel team. So I took the role of a Deputy Manager in 2022 and when I was ready took the leadership of Marnel with great pride in 2023 .I have great enthusiasm, positivity and confidence to effectively lead and supervise the multi-disciplinary team to achieve the set targets.

Deepthi

Deepthi Pullath Murali

Job Title: Deputy Manager Joined: 2023

I am a dedicated and compassionate nursing professional with over 10 years of experience in the healthcare industry. I joined Marnel in August 2021. My journey in nursing has been guided by a profound commitment to patient care and a relentless pursuit of excellence in every aspect of my practice. I believe in the core values of nursing passion, empathy, integrity and advocacy. I am committed to providing person-centred care that respects the dignity and individuality of each resident.


As a deputy manager with a profound passion for nursing and a heartfelt dedication to the well-being of elderly residents, I have dedicated my career to providing compassionate and comprehensive care.


Throughout my journey as a nurse, I have consistently demonstrated a deep commitment to improving the quality of life for those in my care. Beyond my clinical skills, I pride myself on my ability to connect with patients and their families, understanding their unique needs and tailoring my approach to suit each individual. My goal is to create a nurturing and safe environment where our residents feel valued and cherished.


As a nurse, I am continually learning and adapting, staying abreast of the latest in geriatric care to provide the best outcomes. Caring for the elderly is not just my profession, it is my passion and my life’s work. I am grateful for the opportunity to make a positive impact on the lives of those I serve and look forward to continuing this rewarding journey.

Simi

Simi Cyriac

Job Title: Unit Nurse Manager Joined: 2023

An enthusiastic and hardworking individual who has 8 years of experience in nursing and dementia care. I give my best to deliver person-centred care to those I support and meet their needs with the passion and commitment they deserve.

Deborah

Deborah Olutosin Adedigba

Job Title: Unit Manager Memory Lane Joined: 2022

I am a pragmatic nurse with over nine years of experience in adult nursing. I have been working with the Marnel Lodge team since 2022. I am dedicated to my job, making sure every resident I come into contact with gets the very best of my clinical, empathetic and person-centred care.

Diane

Diane Hemming

Job Title: Home Administrator Joined: 2021

I joined the team in April 2021 and my role is to look after the home’s finances and administration. I have worked in administration for over 20 years and here at Marnel I lead a team of 2 lovely ladies. Tasks related to administration are very important to keeping a business running efficiently. Having the responsibility to complete tasks on time and in a quality manner without much oversight is crucial and really rewarding for me personally.


This is my first role in a care home and I am loving getting to know the residents and their families. I interact with the residents on a daily basis and you will often find me singing and dancing in one of the lounges when we have entertainers in and I am happy to join them on trips out. My door is always open and I am always happy to help.

Sarah

Sarah Yarney

Job Title: Activities Coordinator Joined: 2024

I have worked with the elderly for more than forty years in various roles, gaining varied knowledge and experience. I have been a relative at Marnel Lodge for ten years and worked as an admin assistant for a year and a half. I have now taken on the exciting role of Activities Coordinator at Marnel Lodge and I am looking forward to working with the residents, families and the Marnel team to start some new activities and adventures.

Symoun

Symoun Genobatin

Job Title: Head Chef Joined: 2024

Hi, my name is Symoun and I am the head chef here at Marnel Lodge. I joined Barchester in 2022 working in a sister Barchester home before moving to Marnel Lodge. Before that, I worked for a fine dining restaurant which is where I gained my skills and confidence. I love being able to make our residents happy through the love of food and take pride in every dish.

Tracey, Jeanne, Kayleigh

Tracey, Jeanne, Kayleigh

Job Title: Hairdresser and Chiropodist Joined: 2014

Tracey, Jeanne & Kayleigh
Hairdressing & Chiropodist Team


Our passion is to help our lovely Residents and make them feel special every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Marnel Lodge Care Home to verify any information. View our terms and conditions. Barchester Marnel Lodge Care Home has an Enhanced Service - more info.