Barchester Wadhurst Manor

Whilst Wadhurst Care Home has many excellent facilities with excellent and kind carers, there is one aspect that really lets it down and that is the quality of the Food. It is generally served lukewarm and is very institutional and unappetising. The actual cooking of the food leaves a lot to be desired. The cutlery is often dirty (overloaded dishwashers/poor rinse programme/dishwashers need a deep clean?) and the crockery, particularly cups/mugs show signs of previous use.

My father stayed at Barchester Wadhurst Manor for a very short period leading up to his final days, after a stay in hospital. Whilst this was obviously a difficult time, the staff were very caring and made sure he was comfortable and well looked after. As visitors, we felt welcome and looked after. In that period, we had some emotional and upsetting discussions with the staff about end-of-life care but they were especially careful to ensure that we understood clearly what they were saying and able to do and that we were at peace with it. They even offered help for us to stay overnight. We are very grateful for the care and dignity they gave to my father.

The whole team at Barchester Wadhurst Manor nursed my husband through his last days with outstanding kindness, compassion and understanding combined with high levels of professional skill. They were also very supportive of the family. I cannot thank them enough.

The staff at Barchester Wadhurst Manor Care Home looked after my father when he spent three weeks of respite care at the home. All the staff were both efficient and kind and my father was very well looked after. His health improved during his three-week stay so that he was able to return to his own home after his respite care. I would recommend Wadhurst Manor Care Home to anyone who is elderly or has an elderly relative and who needs care. Many thanks to the staff.

You truly make a difference in so many lives.

Good, sympathetic treatment of a friend, sent here as a "hospice" from hospital for final two weeks of life. A nice place, good staff, one member of staff, in particular, is very helpful.

Have used this home as a respite for my husband; they have been superb, and their care has been exemplary. He has been very happy there. The facilities were great, and the entertainment was really good and professional. I would have no problem in recommending them.

Well done.

The team genuinely care for the residents = they're full of smiles and kind words. The home is a lovely environment and it certainly feels like a very high standard of care. My aunt, who had been so fiercely independent into her 90s, fell in love with being there and being looked after so beautifully.

I find the care home a welcoming, happy place and Mum is so happy there. Nothing is too much trouble for any of the staff and we are kept well informed of everything that happens with Mum and regular updates of things going on in the home. The surroundings both inside and outside the home are kept well. I cannot speak highly enough of Barchester Wadhurst Manor.

Absolutely amazing home. When mom had to be admitted for urgent respite, the response was quick, professional and compassionate. Mum has subsequently moved to full-time resident. Exemplary care, personalised to individuals needs. Mum is still transitioning into being a resident but much love and laughter is something that can’t be bought. The whole team are marvellous and my mum is so happy. We were lucky to have found Wadhurst Manor, the manager and her team of dedicated staff.

My dad stayed at Wadhurst Manor for respite a couple of years ago and returned this February. Both times he has received wonderful care. There is a weekly activities schedule and Dad has enjoyed the movie night, attended the cinema at the local town hall, participated in flower arranging, and Mum was also invited in for a Valentine's Day lunch to name just a few! When you walk in you sense the relaxed, informal atmosphere and are made to feel so welcome. I also remember very clearly how much help we were given by the manager and her team when Dad moved from the hospital. I time when you really do so appreciate the help and support. Dad arrived there really quite unwell but has just flourished. I cannot recommend highly enough. Thank you!

She is always happy when we visit and we are always welcomed.

Our friend and neighbour was at Barchester Wadhurst Manor for seven months following her stroke and a period of several weeks in hospital and an assessment care home. We hoped that being settled at this care home, which in better times she had visited and liked, she would regain some of her former self. This wasn't to be but throughout her time at Wadhurst Manor, she was treated with kindness and respect by both nursing and care staff. We always felt welcomed and staff were ready to attend to any queries in a timely manner.

My aunt moved to Wadhurst Manor after a hospital stay, followed by carers at home. Her care and safety were of concern. At Wadhurst Manor, she was made welcome. Her medication was given regularly and she started eating again. She is now more relaxed and happy. She has made new friends, enjoys talking to the staff and calls Wadhurst Manor home. Thanks to all the wonderful staff.

The first impression on entering the reception is an overpowering odour. Staff patronising and disinterested. Slow to respond to requests, is at all. A frightening and upsetting first experience of a care home. We have removed our mother.

The manager came to our rescue and helped organise the wonderful staff to help collect my father the next day from his home and move him into Barchester Wadhurst Manor when we found ourselves in a crisis. From the start, my mother and I felt so relieved he was in such a caring and safe environment. Despite having Alzheimer’s the transition from home to the nursing wing at Barchester Wadhurst Manor was as smooth as it could have been thanks to all the care staff, nurses and management at the home.

All the fantastic nursing and care staff made us feel very confident that my father was receiving the best possible care. Respite care turned into permanent care after a few weeks as it became clear a return home would be too much to cope with, but the staff never tired of our daily visits - always offering us tea and delicious cake (baked in house). A real bonus was to be able to sit outside and watch the bunnies, birds and even deer on a couple of occasions.

Definitely the best care home for miles.

Stayed for a week after shoulder replacement operation. Really pleased as everything is excellent, staff cheerful and quick to respond, food very tasty and choice is good. More like a hotel than a care home. Expensive but worth it.

My mother stayed at Wadhurst Manor on the ground floor (nursing) for 6 weeks following a hospital stay. We had to find a place for her in a rush and then there were delays in the hospital discharging her, but the home was very understanding and helpful. My mother received exceptional care and attention throughout her stay. The nurses and carers are competent, caring and very friendly. They proactively check for any health problems and quickly obtain advice and medication from the GP. Despite being busy nearly all of the time, they listen to what residents and relatives say and act on it. Everything else is good - plenty of activities, simple but good food, good cleanliness etc. The home is very well-run. The only minor negatives would be that the gardens could do with more maintenance and a little internal redecoration is required. Additionally, the fees are quite high, but you get what you pay for. In summary, I would highly recommend Wadhurst Manor.

Thank you, Wadhurst Manor, for making his last few weeks the best that they could be under the circumstances, and for caring for me too through such a difficult time.