Briarscroft Residential Care Home

27 Packington Avenue, Shard End, Birmingham B34 7PB
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9.8 88 Reviews
  • Briarscroft Residential Care Home, Birmingham
Briarscroft has a team who are passionate about enriching the lives of their residents, with activities and experiences which bring them joy. Providing residential and dementia care, they also offer respite care breaks.

The community are embraced into life in the home, with regular visits from people who treat the residents to everything from Bollywood dancing and African drumming to gentle exercise sessions and live music.

Local school children regularly pop into the home, as does miniature Dachshund Herbert! The home also has two cats, a cockatiel and a budgie!

The residents enjoy trips out into the community, from the local shops to Planet Ice, where they can enjoy seasonal productions.

The team are passionate about supporting the residents to have a very active role to play in how their home is run, giving them a sense of purpose and belonging. There are a team of resident ambassadors, who do everything from interviewing potential staff and providing feedback, to welcoming new residents and their families to Briarscroft.

The beautiful gardens stretch all the way round the home and back onto Shard End Lake. With a potting shed, raised planters and wheelchair friendly pathways, they are the perfect spot to relax in the summer. This year the team and residents have loved growing their own tomatoes and herbs, harvesting them for the chef to use in the kitchen, giving them such a sense of achievement.

The home also has a cinema room, with a candyfloss and popcorn machine, a hair salon, for weekly appointments with a mobile hairdresser, and a bistro, which is a lovely spot to relax with loved ones, who are welcome at any time.

Briarscroft also has welcoming lounges and dining rooms, where residents enjoy delicious home-cooked meals, from roast dinners with all the trimmings to freshly baked cakes for afternoon tea, as well as regular cheese and wine evenings and homemade cocktails!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Lift

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1159
  • RESPITE Self-Funded Residential Care: from £1159

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1159 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Briarscroft Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hayley Norman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (65)

Briarscroft Residential Care Home Reviews (88)

9.8

Briarscroft Residential Care Home has a Review Score of 9.8 (9.787) out of 10, based on 21 reviews in the last 2 years.
Over all time Briarscroft Residential Care Home has 88 reviews.

Overall Experience
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Date Published
  • 88
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Reviewer Connection to Briarscroft Residential Care Home
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Total of 88, showing 41-60
Review from M H (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Briarscroft for five years. We have found the home to be clean. The food is very good and varied. When we have had problems or complaints, management does their utmost to sort it out. The carers, on the whole, are very good but as with all workplaces, you have ups and downs but
this wouldn't deter me from recommending Briarscroft to anyone.
Reply from Fae Doherty, Senior Marketing Officer at Briarscroft Residential Care Home

Thank you for your kind words about our home and team. They will be pleased to hear your feedback.
Best wishes, Fae

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Review from Helen W (Friend of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is bright and friendly. Beautifully decorated and spotlessly clean. Lots of attention to detail to make the residents content and happy. All the staff I have been in contact with have been friendly and helpful. Such a lovely care home.
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Review from Debbie G (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been in Briarscroft for 3 years and once settled she has been very happy. The staff are lovely and very caring. Mom has made lots of friends and is very well looked after. As a family, we would highly recommend Briarscroft.
Reply from Fae Doherty, Senior Marketing Officer at Briarscroft Residential Care Home

Dear Debbie, thank you for your kind words - it is wonderful to hear how happy your mother has been with us, and that she has also made close friends. We can't thank you enough for recommending our home. Best wishes, Fae.

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Review from Peter (Son of Resident) published on 28 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home has looked after my Mother for the last 12 months she is very happy there as am I with the care she is receiving
Reply from Fae Doherty, Marketing Officer at Briarscroft Residential Care Home

Dear Peter, thank you for your kind words about our home, it is wonderful to hear that both yourself and your mother are very happy with the care being delivered. I will be sure to pass your feedback onto Selina and the team. Best wishes, Fae

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Review from David B (Son of Resident) published on 21 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with the staff and the facility as a whole. The staff as far as I have seen are excellent. Highly recommended.
Reply from Fae Doherty, Marketing Officer at Briarscroft Residential Care Home

Dear David, thank you for your fantastic review! It is wonderful to hear how happy you are with both our home and our caring team. I will be sure to pass your feedback onto the manager and the team. Best wishes

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Review from Jim S (Son of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mon has recently moved into Briascroft Residential Care Home and was quite distressed. The patience and understanding displayed by the staff are great and mom is settling in very nicely.
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Review from Beverley W (Daughter of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As mother becomes increasingly more elderly (94 this week) it is comforting to see the way she is loved, cherished and cared for by such a warm team of carers. I am grateful that she resides in Briarscroft Residential Care Home and cannot say "Thank You" loudly enough to those who look after her.
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Review from Tony A (Son of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
2 rubbish bins in mothers room always full not sure when emptied, floor always messy not cleaned, clothes go missing, medication is given but not supervised. Not sure whether medication has actually been taken, have to wait to be let into the building, nobody available to open the door. Overall, could
do better, staff are trying to do a job under difficult circumstances.
Reply from Selina Leone, Home Manager at Briarscroft Residential Care Home

I’m really saddened to read your comments. I have been the home’s manager since the summer and although I know you raised concerns with a previous manager I am confident that your review isn’t a current reflection of our home.

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Review from Paul W (Son of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service. Mum is really happy in the home and staff are friendly and helpful.
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Review from Susan C (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent at Briarscroft. The home is clean and tidy and well maintained. If there are any issues over my father's care it is promptly dealt with. If he is unwell, I am phoned and informed about how Briarscroft are dealing with the situation ie he is on 24-hour review or the doctor has been
called. If my father is anxious, the staff will do their best to calm him. My father enjoys the food and the staff offer drinks and snacks as required. Overall, I am pleased with my father's care. I would recommend this home to others.
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Review from Veronica C (Sister of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is not too bad at all, but they could do with more staff. It's a pity there aren't more activities to get residents involved or occupy their minds.
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Review from Ann L (Friend of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very well designed and appears to cater for all needs. I am impressed with the bistro lounge - you don't often see this facility in a care home. Very comfortable residents rooms with en suite. The care home has a "homely" atmosphere and staff are very welcoming.
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Review from J G (Daughter of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The majority of staff are excellent, unfortunately, the few who are not are poor. Examples of poor practice - walking into bathrooms and shouting at the resident; staff telling residents they will not make them a drink, even if they are able to; not emptying water night bottles; pulling a duvet over
a soiled sheet.


Poor staff need to be aware that they should treat residents as customers of a service, after all without the residents the home would not be needed, or the staff. This should be the home's priority and close to Sanctuary branding 'keeping kindness at the heart of our care!'.

Reply from Selina Leone, Manager at Briarscroft Residential Care Home

Having just taken over as manager, I am deeply saddened to read your review and this should not be regarded as a reflection on the kind and caring team we have here. Please do feel you can come and speak to me directly if you have any concerns in the future. I will be immediately looking into your concerns and taking any appropriate action.

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Review from J P (Daughter of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care provided.
I would and have recommended to other people.
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Review from Val P (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can really only speak about our experience with my mother.


On the whole, I am satisfied. I do feel that more interaction is needed with some residents, just chatting and music needed on residential units.


Weekends can be understaffed, which can concern us!


My mother is self-funded.

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Review from B C (Resident) assisted by family/friend published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and the rest of our family experiences / found the Briarscroft Residential Care Home to be a recently built, modern, bright and spacious building.
Mom's room over looked a big part of recreation ground which gave the impression of being in a rural area and not a large built up city like Birmingham.
However,
the building is not enough without caring, dedicated, kind, friendly and professional staff which found all of the staff at Briarscroft to be.
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Review from G T (Son of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident here for the last 4 years. We are satisfied that her excellent care and support has allowed her to live a full and reasonably active life.


I have nothing but praise for the home, its staff and the back office organisation. My mother has vascular dementia and is 95 years

old.
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Review from J C (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into Briarscroft Care Home with anxiety and depression, his weight had fallen to just over 6stone.
He is now settled after a lot of care and patience to understand his problems and has gained weight by eating a diet to suit his anxiety in swallowing.
The staff have done a wonderful
job in understanding his anxiety and has put the families mind at ease knowing our dad is well cared for, 24 hours a day.
The home is always clean and tidy, the staff are friendly and they have a good programme of activities.
The only negative comment is that the home could do with air conditioning, as it's extremely hot in the communal areas.
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Review from Klaire R (Daughter of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly, after 9 months, Mom has had to leave Briarscroft to go into a nursing home. During her time at Briarscroft, Mom improved physically, made friends, and was treated with care and dignity. I cannot praise the staff and management enough for their care of Mom. Nowhere is perfect but Briarscroft
comes very close. We are very sorry that Mom is unable to spend longer in this wonderful home.
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Review from Michael W (Grandson of Resident) published on 20 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan has recently moved into Briarscroft following a hospital admission. As someone who is young and new to the whole process, Briarscroft have been great. The staff supported me through the whole process to make me feel at ease as a relative as well as going above and beyond to make Nan feel part of
the home and adapting their style of work to meet her individual needs. There's a lovely family atmosphere at Briarscroft. The majority of staff are approachable and proactive. You actually forget it's a residential home. It's very modern and clean. There are multiple areas to relax and any concerns or requests are listened to. Food is freshly prepared and a there is a dedicated activities coordinator on site. I have no concerns at all really. Communication is great and the staff seem to have a good working relationship as well as with other healthcare professionals. Although it's early days, I am confident Briarscroft is the right place for Nan and that they'll continue to maintain their high standards moving forward.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Briarscroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Briarscroft Residential Care Home is calculated as follows: ( (199 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 249 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Briarscroft Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Hayley

Hayley Norman

Job Title: Home Manager Joined: 2018

I have worked at Sanctuary Care for 5 years and have been Home Manager at Briarscroft for 2 years.


I love my job because I love making a difference in our residents' lives and providing high-quality care.

Pat

Pat Green

Job Title: Care Assistant Joined: 2012

I have worked at Briarscroft for 11 years and I love my job because I love helping people and making people feel good.

Paula

Paula Howell

Job Title: Activities Coordinator Joined: 2017

I love my job because I love making the residents happy.

Deb

Deb Roberts

Job Title: Housekeeping Supervisor Joined: 2011

I have worked at Briarscroft for 12 years and I love my job because I love all the residents and staff here.

Sally

Sally Watson

Job Title: Chef Manager Joined: 2018

I love my job because I love cooking and I love making people happy.

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