Briarscroft Residential Care Home

27 Packington Avenue, Shard End, Birmingham B34 7PB

Briarscroft Residential Care Home, Birmingham, West Midlands
Briarscroft Residential Care Home, Birmingham, West Midlands
Briarscroft Residential Care Home, Birmingham, West Midlands

Briarscroft Residential Care Home has been purpose-built and is staffed by a dedicated team.

The focus is on making sure residents are support in a professional manner at all stages of their care needs, while being able to make the most of an active lifestyle and homely comforts.

Care workers are qualified to meet high standards of specialist dementia care and are available throughout the day and night.

Landscaped gardens make for pleasant surroundings, while residents also have access to Sky TV and Internet services.

Group: Sanctuary Care Ltd

Person in charge: Selina Leone (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Lift

Latest Care Quality Commission* Report on Briarscroft Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Briarscroft Residential Care Home has a Review Score of 9.6 (9.563)

The Review Score of 9.6 (maximum of 10) for Briarscroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Briarscroft Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 37 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.563 for Briarscroft Residential Care Home is calculated as follows: ( (299 Excellents x 5) + (182 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 499 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Briarscroft Residential Care Home is based on 37 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 37 Reviews ÷ 13.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    26
  • Good
    17
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Briarscroft Residential Care Home?

  • Extremely LIKELY
    34
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Briarscroft Residential Care Home

  • Daughter of Resident/Service User
    19
  • Son of Resident/Service User
    8
  • Relative of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

The care is excellent at Briarscroft. The home is clean and tidy and well maintained. If there are any issues over my father's care it is promptly dealt with. If he is unwell, I am phoned and informed about how Briarscroft are dealing with the situation ie he is on 24-hour review or the doctor has been called. If my father is anxious, the staff will do their best to calm him. My father enjoys the food and the staff offer drinks and snacks as required. Overall, I am pleased with my father's care. I would recommend this home to others.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is not too bad at all, but they could do with more staff. It's a pity there aren't more activities to get residents involved or occupy their minds.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home is very well designed and appears to cater for all needs. I am impressed with the bistro lounge - you don't often see this facility in a care home. Very comfortable residents rooms with en suite. The care home has a "homely" atmosphere and staff are very welcoming.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Briarscroft is a lovely decorated and well-maintained care home. Unfortunately, there are times when upstairs is not cleaned and bins emptied on a regular basis. The majority of carers are very kind and understanding to the resident but there are a few who I feel need more training.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

The majority of staff are excellent, unfortunately, the few who are not are poor. Examples of poor practice - walking into bathrooms and shouting at the resident; staff telling residents they will not make them a drink, even if they are able to; not emptying water night bottles; pulling a duvet over a soiled sheet.

Poor staff need to be aware that they should treat residents as customers of a service, after all without the residents the home would not be needed, or the staff. This should be the home's priority and close to Sanctuary branding 'keeping kindness at the heart of our care!'.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Selina Leone, Manager at Briarscroft Residential Care Home responded to this review on 15 Sep 2017:

Having just taken over as manager, I am deeply saddened to read your review and this should not be regarded as a reflection on the kind and caring team we have here. Please do feel you can come and speak to me directly if you have any concerns in the future. I will be immediately looking into your concerns and taking any appropriate action.

I can really only speak about our experience with my mother.

On the whole, I am satisfied. I do feel that more interaction is needed with some residents, just chatting and music needed on residential units.

Weekends can be understaffed, which can concern us!

My mother is self-funded.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Very pleased with the care provided.
I would and have recommended to other people.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Myself and the rest of our family experiences / found the Briarscroft Residential Care Home to be a recently built, modern, bright and spacious building.
Mom's room over looked a big part of recreation ground which gave the impression of being in a rural area and not a large built up city like Birmingham.
However, the building is not enough without caring, dedicated, kind, friendly and professional staff which found all of the staff at Briarscroft to be.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been resident here for the last 4 years. We are satisfied that her excellent care and support has allowed her to live a full and reasonably active life.

I have nothing but praise for the home, its staff and the back office organisation. My mother has vascular dementia and is 95 years old.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father came into Briarscroft Care Home with anxiety and depression, his weight had fallen to just over 6stone.
He is now settled after a lot of care and patience to understand his problems and has gained weight by eating a diet to suit his anxiety in swallowing.
The staff have done a wonderful job in understanding his anxiety and has put the families mind at ease knowing our dad is well cared for, 24 hours a day.
The home is always clean and tidy, the staff are friendly and they have a good programme of activities.
The only negative comment is that the home could do with air conditioning, as it's extremely hot in the communal areas.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sadly, after 9 months, Mom has had to leave Briarscroft to go into a nursing home. During her time at Briarscroft, Mom improved physically, made friends, and was treated with care and dignity. I cannot praise the staff and management enough for their care of Mom. Nowhere is perfect but Briarscroft comes very close. We are very sorry that Mom is unable to spend longer in this wonderful home.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can only say that we have been entirely satisfied with the care and attention given to my mother for the last 3 and a half years. I could not have wished for a better home for her to spend her last years. The staff at all levels have been a credit to the care service showing thought and deed in everything they have done. Can I thank everyone involved although this seems small in relation to the effort put in? Thank you.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nan has recently moved into Briarscroft following a hospital admission. As someone who is young and new to the whole process, Briarscroft have been great. The staff supported me through the whole process to make me feel at ease as a relative as well as going above and beyond to make Nan feel part of the home and adapting their style of work to meet her individual needs. There's a lovely family atmosphere at Briarscroft. The majority of staff are approachable and proactive. You actually forget it's a residential home. It's very modern and clean. There are multiple areas to relax and any concerns or requests are listened to. Food is freshly prepared and a there is a dedicated activities coordinator on site. I have no concerns at all really. Communication is great and the staff seem to have a good working relationship as well as with other healthcare professionals. Although it's early days, I am confident Briarscroft is the right place for Nan and that they'll continue to maintain their high standards moving forward.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother went into Briarscroft after failing health and weight loss.
After three weeks of respite care, mother is brighter and gained half a stone.
She is now staying as a permanent resident as although much improved is unable to care for herself.
All staff very nice and caring.
Also home very clean and pleasant.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has dementia but it is in the early stages and he can still enjoy many things. He loves being outside during the summer, the staff have taken the time to include him in their outdoor activities.
He used to work as a painter and decorator so they got him involved in painting the garden chairs. He loved doing this. With dad's condition, he sometimes has 'a bad day'!! The team make the time to give him one to one care, which lifts his mood.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean care home with good facilities.
Excellent managed with staff who really care for and about the welfare of residents.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is pleasant and well decorated, the upper floor where my sister-in-law is has been nicely time-warped.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Mum is so happy at Briarscroft. There is a great feel to the place - hubbub as I call it. Things going on, people chatting. The staff are very caring and when I sit down with Mum for a coffee, she often says "I am very lucky to be here - I like it here". You can't ask for any more!

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has moderate stages of Alzheimer's dementia and has settled very well into Briarscroft Care Home. The facilities are modern and spacious. Activities are arranged frequently for the residents, but there is no pressure on residents to participate if they do not wish to. There are ample "quiet spaces", easily accessible for the residents. The focus is on their needs and staff are patient and flexible.The food is very good. My husband has recently suffered from UTIs (urinary tract infections) and the staff have responded quickly and obtained treatment from the GP.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the time you walk in, you are greeted by the staff who are positive and friendly. The residents seem relaxed in their environment given their medical conditions. It is a caring environment and the staff are very knowledgeable and non-intrusive.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Seems to be very good, with friendly and helpful staff. The home is kept very tidy and clean.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Rooms: Good

Pleasant surroundings and staff. Nothing is too much trouble.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff were very helpful and friendly. Seemed like a very caring / homely place.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Excellent

Management: Good

Rooms: Excellent

My mum in law has been extremely well cared for in Briarscroft. Mum has become more social and has made friends. The staff are all without exception Great. Mum's quality of life has improved. The care home is always clean and the residents are all well fed. The food is varied and of a high quality. Activities are good and we are encouraged to be part of these.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

More feedback on wife's condition on a regular basis.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff and management to be helpful and caring. The level of care shown to my mother has always been satisfactory although at times I think the food could be better, but overall I am very satisfied with the care home.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Everyone is very helpful. Nothing is too much trouble and Mum loves being here. It gives me peace of mind knowing she is looked after and cared for. I cold not have asked for anything more.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All carers are welcoming to visitors, they take care of all the residents and if there is a problem they take care of it.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

When we visit everything seems fine, my sister is cared for and happy in her own world of dementia. Staff are always polite and happy to answer any questions. As we travel a long way, a drink would be appreciated, but the home is here for my sister, not us.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The manager and her staff are providing first class care for my mother as she nears the end of her life (aged 100) My mother has been in Briarscroft since the home opened, and she has been very happy here.
The manager has made many improvements to the running of the home and I commend her for her hard work and for the way she has developed many of the staff. My mother's carers are doing a great job.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Good

Management: Good

Rooms: Good

The care given to my mother is very good the staff are friendly. Nothing is too much trouble.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice and friendly staff. Well kept, clean and tidy.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care for my Nan, now that she has been moved from the more advanced dementia side to the more mild side has been very good. The staff are all very friendly towards the family and Grandma. The woman on reception during the weekend is very lovely. She is such a kind and gentle woman and she is very good with my Grandma as she can sometimes be difficult.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Briarscroft Residential Care Home is a caring and compassionate home where nothing is too much trouble. The staff are friendly and approachable and always willing to help. The tea room/bistro is a lovely welcome and enables us to spend time with Mom and have a snack at the same time. Mom is settled and well cared for and seems very content and happy. We come away from the home knowing she is in capable hands.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are really pleased we transferred Mom from another care home to Briarscroft Residential Care Home. She has been happier and healthier since she moved here. Her accommodation, food and general care is much better. There also seems to be more activities to which she sometimes participates in. So we are pleased with everything at the moment.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All the staff on all levels cleaners, care workers, activities, reception and management have been very supportive over the past few months when my nan has been in and out of hospital sometimes due to workload but manage really well. Briarscroft Care Home is a bright happy place and everyone is always made to feel welcome. Communication of "little" things could be better but this is a minor issue.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Briarscroft is warm and welcoming. The staff are kind, friendly, helpful, obliging and considerate. For my mother, it is her home. She has settled in beautifully and it is a huge reassurance to know that she has a great quality of life in a safe environment.
As visitors, we are also made to feel welcome and part of the family, it is a joy to come here! A real home from home.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident in Briarscroft Care Home since September 2014, she suffers from dementia. Briarscroft has the understanding of my mother's illness, this then ensures my mother receives the care and attention required and offered, meaning she has a good quality of life and the safety and security she requires and deserves. Thank you Briarscroft team from the family.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

After a few months of faults the above home is now very good, the manager has sorted a great deal of things, she is someone who gets to the bottom of all problems and is very approachable. The staff she has do well 90% of the time but a few do let her down and it has a knock on effect. The chefs are good and staff are very kind to the residents and take good care of them.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother is perfectly happy and content with the care home and staff who are most kind to her. The food service and accommodation is to be recommended. I cannot speak highly enough of the staff.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mom has now been at the home for six months and in that time she has improved in every way. She is very happy and contented, she has company and in her own words "nothing to worry about at all". She talks about her carers as friends and that is how they are with her.

When she was at home, old, frail and vulnerable, we used to hate leaving her but now, knowing she is in such good hands, we ourselves have "nothing to worry about at all".
We spent a lot of time researching care homes and we really found a gem when we found Briarscroft.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Overall very nice home, caring staff and good levels of care. My only criticism is the residents just sitting in a chair most of the day with very little stimulation. My mother has said on many occasions that she is bored. She is not the only resident to say this.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emma Myers, Marketing and PR Manager at Briarscroft Residential Care Home responded to this review on 31 Dec 2015:

Thank you for review, we are really pleased that you would be extremely likely to recommend us. We are excited to have recently recruited a replacement activities person who is working hard to provide a variety of activities for our residents to enjoy both now and in the future. Best wishes Care Home Manager Rubina Choudhury.

My brother, sister and I were very worried about mum having to go into a home and we viewed several before deciding we wanted her to go to Briarscroft, from that moment on the Staff have been fantastic first helping us with the process and then looking after mum so well. Mum has improved significantly since staying here and she is always happy when I visit. I have had excellent dealings with all the staff who cannot do enough to make sure mum is happy and well cared for. Mum also has nothing but praise for the food.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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