Briarscroft Residential Care Home

27 Packington Avenue, Shard End, Birmingham B34 7PB

Briarscroft Residential Care Home, Birmingham, West Midlands
Briarscroft Residential Care Home, Birmingham, West Midlands
Briarscroft Residential Care Home, Birmingham, West Midlands

Briarscroft Residential Care Home has been purpose-built and is staffed by a dedicated team.

The focus is on making sure residents are support in a professional manner at all stages of their care needs, while being able to make the most of an active lifestyle and homely comforts.

Care workers are qualified to meet high standards of specialist dementia care and are available throughout the day and night.

Landscaped gardens make for pleasant surroundings, while residents also have access to Sky TV and Internet services.

Group: Sanctuary Care Ltd

Person in charge: Rubina Choudhury (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Lift

Latest CQC* Report on Briarscroft Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Briarscroft Residential Care Home has a Review Score of 9.6 (9.563)

The Review Score of 9.6 (maximum of 10) for Briarscroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Briarscroft Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.563 for Briarscroft Residential Care Home is calculated as follows: ( (220 Excellents x 5) + (136 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 368 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Briarscroft Residential Care Home is based on 29 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered beds ÷ 5). 29 Reviews ÷ 13.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Briarscroft Residential Care Home?

  • Extremely LIKELY
    25
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Briarscroft Residential Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    7
  • Relative of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • more

My dad has dementia but it is in the early stages and he can still enjoy many things. He loves being outside during the summer, the staff have taken the time to include him in their outdoor activities.
He used to work as a painter and decorator so they got him involved in painting the garden chairs. He loved doing this. With dad's condition, he sometimes has 'a bad day'!! The team make the time to give him one to one care, which lifts his mood.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean care home with good facilities.
Excellent managed with staff who really care for and about the welfare of residents.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is pleasant and well decorated, the upper floor where my sister-in-law is has been nicely time-warped.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Mum is so happy at Briarscroft. There is a great feel to the place - hubbub as I call it. Things going on, people chatting. The staff are very caring and when I sit down with Mum for a coffee, she often says "I am very lucky to be here - I like it here". You can't ask for any more!

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has moderate stages of Alzheimer's dementia and has settled very well into Briarscroft Care Home. The facilities are modern and spacious. Activities are arranged frequently for the residents, but there is no pressure on residents to participate if they do not wish to. There are ample "quiet spaces", easily accessible for the residents. The focus is on their needs and staff are patient and flexible.The food is very good. My husband has recently suffered from UTIs (urinary tract infections) and the staff have responded quickly and obtained treatment from the GP.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the time you walk in, you are greeted by the staff who are positive and friendly. The residents seem relaxed in their environment given their medical conditions. It is a caring environment and the staff are very knowledgeable and non-intrusive.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Seems to be very good, with friendly and helpful staff. The home is kept very tidy and clean.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Rooms: Good

Pleasant surroundings and staff. Nothing is too much trouble.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff were very helpful and friendly. Seemed like a very caring / homely place.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Excellent

Management: Good

Rooms: Excellent

My mum in law has been extremely well cared for in Briarscroft. Mum has become more social and has made friends. The staff are all without exception Great. Mum's quality of life has improved. The care home is always clean and the residents are all well fed. The food is varied and of a high quality. Activities are good and we are encouraged to be part of these.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

More feedback on wife's condition on a regular basis.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff and management to be helpful and caring. The level of care shown to my mother has always been satisfactory although at times I think the food could be better, but overall I am very satisfied with the care home.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff are professional, caring and friendly. Mom has settled in quickly and I looking better than she has for months. Whenever we visit everywhere is clean and tidy and the staff are friendly and helpful. Activities take place every day to stimulate residents, these are good quality and well run.
I am delighted that we found Briarscroft Residential Care Home for mom and look forward to her having many happy years there. My congratulations go to the manager who runs such a fantastic facility and recruits excellent staff.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is very helpful. Nothing is too much trouble and Mum loves being here. It gives me peace of mind knowing she is looked after and cared for. I cold not have asked for anything more.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All carers are welcoming to visitors, they take care of all the residents and if there is a problem they take care of it.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

When we visit everything seems fine, my sister is cared for and happy in her own world of dementia. Staff are always polite and happy to answer any questions. As we travel a long way, a drink would be appreciated, but the home is here for my sister, not us.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The manager and her staff are providing first class care for my mother as she nears the end of her life (aged 100) My mother has been in Briarscroft since the home opened, and she has been very happy here.
The manager has made many improvements to the running of the home and I commend her for her hard work and for the way she has developed many of the staff. My mother's carers are doing a great job.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Good

Management: Good

Rooms: Good

The care given to my mother is very good the staff are friendly. Nothing is too much trouble.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice and friendly staff. Well kept, clean and tidy.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care for my Nan, now that she has been moved from the more advanced dementia side to the more mild side has been very good. The staff are all very friendly towards the family and Grandma. The woman on reception during the weekend is very lovely. She is such a kind and gentle woman and she is very good with my Grandma as she can sometimes be difficult.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Briarscroft Residential Care Home is a caring and compassionate home where nothing is too much trouble. The staff are friendly and approachable and always willing to help. The tea room/bistro is a lovely welcome and enables us to spend time with Mom and have a snack at the same time. Mom is settled and well cared for and seems very content and happy. We come away from the home knowing she is in capable hands.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are really pleased we transferred Mom from another care home to Briarscroft Residential Care Home. She has been happier and healthier since she moved here. Her accommodation, food and general care is much better. There also seems to be more activities to which she sometimes participates in. So we are pleased with everything at the moment.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All the staff on all levels cleaners, care workers, activities, reception and management have been very supportive over the past few months when my nan has been in and out of hospital sometimes due to workload but manage really well. Briarscroft Care Home is a bright happy place and everyone is always made to feel welcome. Communication of "little" things could be better but this is a minor issue.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Good basic home care, nice staff who most of the time seem to care. Manager approachable, but at times systems due to management lack of understanding fall down hence costly. To move to excellent provision does need good interventions of staff learning and development, not just training, more coaching and mentoring plus trying different ways for example: "key workers" offered on website, but not provided.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Poor

Rooms: Excellent

Value for Money: Satisfactory

My mother has been in Briarscroft Residential Care Home now for three years and I have no complaints about the way my mother has been cared for. I was a little apprehensive at first but this soon disappeared when I could see that she was being cared for properly. I do not have any concerns for her general welfare as I know that if there is anything untoward, I will be told immediately.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Briarscroft is warm and welcoming. The staff are kind, friendly, helpful, obliging and considerate. For my mother, it is her home. She has settled in beautifully and it is a huge reassurance to know that she has a great quality of life in a safe environment.
As visitors, we are also made to feel welcome and part of the family, it is a joy to come here! A real home from home.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident in Briarscroft Care Home since September 2014, she suffers from dementia. Briarscroft has the understanding of my mother's illness, this then ensures my mother receives the care and attention required and offered, meaning she has a good quality of life and the safety and security she requires and deserves. Thank you Briarscroft team from the family.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

After a few months of faults the above home is now very good, the manager has sorted a great deal of things, she is someone who gets to the bottom of all problems and is very approachable. The staff she has do well 90% of the time but a few do let her down and it has a knock on effect. The chefs are good and staff are very kind to the residents and take good care of them.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother is perfectly happy and content with the care home and staff who are most kind to her. The food service and accommodation is to be recommended. I cannot speak highly enough of the staff.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mom has now been at the home for six months and in that time she has improved in every way. She is very happy and contented, she has company and in her own words "nothing to worry about at all". She talks about her carers as friends and that is how they are with her.

When she was at home, old, frail and vulnerable, we used to hate leaving her but now, knowing she is in such good hands, we ourselves have "nothing to worry about at all".
We spent a lot of time researching care homes and we really found a gem when we found Briarscroft.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Overall very nice home, caring staff and good levels of care. My only criticism is the residents just sitting in a chair most of the day with very little stimulation. My mother has said on many occasions that she is bored. She is not the only resident to say this.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emma Myers, Marketing and PR Manager at Briarscroft Residential Care Home responded to this review on 31 Dec 2015:

Thank you for review, we are really pleased that you would be extremely likely to recommend us. We are excited to have recently recruited a replacement activities person who is working hard to provide a variety of activities for our residents to enjoy both now and in the future. Best wishes Care Home Manager Rubina Choudhury.

My brother, sister and I were very worried about mum having to go into a home and we viewed several before deciding we wanted her to go to Briarscroft, from that moment on the Staff have been fantastic first helping us with the process and then looking after mum so well. Mum has improved significantly since staying here and she is always happy when I visit. I have had excellent dealings with all the staff who cannot do enough to make sure mum is happy and well cared for. Mum also has nothing but praise for the food.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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