Briarscroft Residential Care Home

27 Packington Avenue, Shard End, Birmingham B34 7PB
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9.8 88 Reviews
  • Briarscroft Residential Care Home, Birmingham
Briarscroft has a team who are passionate about enriching the lives of their residents, with activities and experiences which bring them joy. Providing residential and dementia care, they also offer respite care breaks.

The community are embraced into life in the home, with regular visits from people who treat the residents to everything from Bollywood dancing and African drumming to gentle exercise sessions and live music.

Local school children regularly pop into the home, as does miniature Dachshund Herbert! The home also has two cats, a cockatiel and a budgie!

The residents enjoy trips out into the community, from the local shops to Planet Ice, where they can enjoy seasonal productions.

The team are passionate about supporting the residents to have a very active role to play in how their home is run, giving them a sense of purpose and belonging. There are a team of resident ambassadors, who do everything from interviewing potential staff and providing feedback, to welcoming new residents and their families to Briarscroft.

The beautiful gardens stretch all the way round the home and back onto Shard End Lake. With a potting shed, raised planters and wheelchair friendly pathways, they are the perfect spot to relax in the summer. This year the team and residents have loved growing their own tomatoes and herbs, harvesting them for the chef to use in the kitchen, giving them such a sense of achievement.

The home also has a cinema room, with a candyfloss and popcorn machine, a hair salon, for weekly appointments with a mobile hairdresser, and a bistro, which is a lovely spot to relax with loved ones, who are welcome at any time.

Briarscroft also has welcoming lounges and dining rooms, where residents enjoy delicious home-cooked meals, from roast dinners with all the trimmings to freshly baked cakes for afternoon tea, as well as regular cheese and wine evenings and homemade cocktails!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Lift

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1159
  • RESPITE Self-Funded Residential Care: from £1159

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1159 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Briarscroft Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hayley Norman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (65)

Briarscroft Residential Care Home Reviews (88)

9.8

Briarscroft Residential Care Home has a Review Score of 9.8 (9.787) out of 10, based on 21 reviews in the last 2 years.
Over all time Briarscroft Residential Care Home has 88 reviews.

Overall Experience
  • 58
  • 27
  • 2
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  • 0
Date Published
  • 88
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Reviewer Connection to Briarscroft Residential Care Home
  • 37
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  • 4
  • 4
  • 3
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  • 1
  • 1
  • 1
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Total of 88, showing 21-40
Review from K R (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Braiarscroft is an exceptional care home. Though I have rated "mainly good", if there are any issues/problems, they have been sorted straight away.
All the staff are kind, caring and compassionate.
Dad is always well looked after, clean and tidy.
The facilities and entertainment are also very
good.
I would recommend Braiarscroft to anyone looking for a care home.
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Review from Christine E (Sister of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Briarscroft Residential Care Home since April 2023. My sister can be very challenging with her dementia but the team are very caring when it comes to my sister.
When we first entered the home I felt the love and care of the home and staff, my sister is struggling to
settle but this does not deter the carer's time for my sister, always there for her.
It's the little things that I have noticed such as carers coming up to my sister when starting their shift and giving her a hug and sitting chatting with her.
The food is extremely good my sister has even put some weight on. Her room is lovely clean and tidy, her washing is all returned tidy and well-ironed.
The activities are good with some good shows. My only slight criticism is that the odd sing-alongs recalls tunes from the last 2 world wars. When we had some modern singers singing popular current pop songs the residents seemed to interact more lively.
But Overall the home is excellent, loving and caring.
Reply from Fae Doherty, Senior Marketing Officer at Briarscroft Residential Care Home

Thank you so much for your wonderful review for our team at Briarscroft Residential Care Home. Our team really do pride themselves on the person-centred care we provide so we are so glad that is recognised. Thank you for your feedback too! I'll make sure our activities team have this. Best wishes.

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Review from Sarah J (Friend of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved into Briarscroft originally for two weeks respite care. She was really struggling at home. She had been to several other care homes over the years for respite care, but had never settled. However, since moving to Briarscroft, she absolutely loves it and decided to stay permanently. She
has settled in so much and looks so well.
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Review from Kaylee M (Friend of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has a lovely atmosphere, everyone is so pleasant and helpful. My friend has improved so much since moving in. I have been so impressed with the home. Massive thank you to everyone at Briarscroft.
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Review from Darren H (Friend of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is currently living here and I can't thank the staff enough. They make sure everyone is safe and well looked after. The manager is amazing and very helpful and the maintenance man is very helpful and cares for the residents. Very, very good home.
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Review from Angela P (Daughter of Resident) published on 7 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mom is a new resident she seems great so far she has her off days but she does say they treat her well and has lots of tea! The carers are lovely and are very helpful and friendly, it's nice to be able to call and speak to them in person too.
Reply from Fae Doherty, Senior Marketing Officer at Briarscroft Residential Care Home

Thank you for taking the time to review our home - it is so appreciated. The transition into care can be difficult for both our residents and their loved ones so it is lovely to hear she is happy with our team's care and of course, the food! Our team are always here for you if you ever have any questions or feedback. Best wishes, Fae

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Review from Christopher B (Friend of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time we visit the home to visit a friend, we always get such a friendly welcome from the receptionist and administrator. The care staff are always interacting with activities and make the residents smile. There is always a good atmosphere in the home. We know there is a new manager in the home
now and you can tell they are doing a good job in running the care home. I take my hat off to everyone that works there and keep up the amazing work you are doing. Thank you
Reply from Fae Doherty, Senior Marketing Officer at Briarscroft Residential Care Home

Thank you so much for your wonderful review for Briarscroft Residential Care Home - our team will be so pleased to hear your kind words about the care we provide and our daily activities. Thank you, Best wishes, Fae

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Review from Karen B (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Every time I see my mam she is sitting in urine, soaking wet, her fingernails disgustingly filthy and when I report it all they ever say is we have just sat her there and we are not allowed to touch her fingernails! So now they keep putting nail varnish on to cover the dirt up. Most of the carers in
this home are rude and shouldn't be there.
Reply from Lisa Mccauley, Social Media Officer at Briarscroft Residential Care Home

Thank you for taking the time to leave a review. We are disappointed to read about your mum’s care and we would like to reassure you that this isn’t the standard of care we provide to our residents.
We have investigated your concerns and we haven’t received an official complaint from you. However, we understand from your review that you mentioned your concerns to staff members and that the correct complaint’s procedure wasn’t followed on those occasions. We will ensure that our team are reminded of how to deal with any concerns that are raised to them by loved ones in future.
Most importantly, we want to make sure your mum receives the professional care and kindness from our team that she deserves. We have arranged for the home manager to contact you and talk through your concerns and we look forward to working with you to put things right.

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Review from F T (Husband of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I was at first reluctant to place my wife in care, since being in Briarscroft she appears to have settled in very well, no doubt because of the attention she is receiving from all of the staff. I feel relieved that although I don't want her to be away nevertheless I am in no doubt that she
is being well looked after which gives me some form of solace.
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Review from Robert C (Son of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found staff to be very helpful and regularly contact us to keep us up to date regarding health issues with my mother.
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Review from L D (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care workers and the whole team are outstanding here. Dad settled in but Covid the pandemic affected everyone, his health mentally did deteriorate dramatically however, excellent care all around.
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Review from Vanessa B (Daughter of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care was of the highest quality. The staff would always have time for her and would go above and beyond what was generally expected. A very modern, clean and tidy environment. The bistro area for families was a lovely addition, where we could relax and drink tea and coffee with our loved ones.
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Review from J M (Niece of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been well cared for and I have been pleased with the care that she has received. The staff have done a brilliant job caring for her.
Unfortunately, because the home is unable to offer my aunt the medical care she needs, we have very reluctantly moved her to another home recently. We were
very sorry to have to do this.
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Review from J W (Daughter of Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff give my Dad space to be himself. He has a particular routine and they do not interrupt this. They keep a close eye on his health and make sure he is coping with his lung disorder. The male staff know his love of sport and allow him to view live sports on their phone. So very kind. Thank you.
Reply from Fae Doherty, Senior Marketing Officer at Briarscroft Residential Care Home

Thank you for your kind words about our team and home, your feedback is so appreciated. Best wishes, Fae

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Review from Elaine S (Niece of Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is in the home for a 3 week respite, which I have added another few weeks to take us into the New Year. So far, I am pleased with every aspect and if she settles I will be making it permanent.
Reply from Fae Doherty, Senior Marketing Officer at Briarscroft Residential Care Home

Thank you for your kind words about our home - it's lovely to hear how pleased you are with our home and the care we provide. Best wishes, Fae

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Review from A G (Son of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They have reacted well in the Covid situation, keeping everyone safe and communicating to relatives.
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Review from J E (Daughter-in-law of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring and made sure Mum was safe, secure, happy, and also entertained and not just left in their room. Mum was extremely happy and she adored the activities organiser who treated her with so much respect. All staff were caring and even shed a tear the day Mum passed away.
Reply from Fae Doherty, Senior Marketing Officer at Briarscroft Residential Care Home

Thank you for your kind words about our home and team; I am very sorry to hear of the passing of your mum - I'm sure the team will greatly miss her. Best wishes, Fae.

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Review from Brenda C (Daughter of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with care.
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Review from Karen W (Daughter of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. The staff is wonderful, caring, and approachable. They have done a fantastic job during the coronavirus, staying free of the virus and caring for the residents so well keeping their spirits up during this confusing and difficult time. Thank you Briarscroft.
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Review from Les O (Son-in-law of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Just been informed that all residents have tested negative for the Covid-19 virus.
This is a testament to all the hard work of the staff and management. We should congratulate all of them and be thankful our relatives are being cared for so well.
Congratulations to all the staff and hopefully the
status will be maintained in these difficult times.
Thank you to you all
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Briarscroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Briarscroft Residential Care Home is calculated as follows: ( (199 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 249 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Briarscroft Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Hayley

Hayley Norman

Job Title: Home Manager Joined: 2018

I have worked at Sanctuary Care for 5 years and have been Home Manager at Briarscroft for 2 years.


I love my job because I love making a difference in our residents' lives and providing high-quality care.

Pat

Pat Green

Job Title: Care Assistant Joined: 2012

I have worked at Briarscroft for 11 years and I love my job because I love helping people and making people feel good.

Paula

Paula Howell

Job Title: Activities Coordinator Joined: 2017

I love my job because I love making the residents happy.

Deb

Deb Roberts

Job Title: Housekeeping Supervisor Joined: 2011

I have worked at Briarscroft for 12 years and I love my job because I love all the residents and staff here.

Sally

Sally Watson

Job Title: Chef Manager Joined: 2018

I love my job because I love cooking and I love making people happy.

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