Lilburn Place, Southwick, Sunderland SR5 2AF
Alexandra View Care Centre is a purpose-built facility, with a team experienced in residential and nursing care in an environment that is also ideal for dementia care.
Open plan interiors are well-maintained and versatile to the lifestyle of each resident, available for respite needs, recovery from illness and older people with a physical disability.
Care workers are experienced in many disciplines, while maintaining a commitment to a dignified and active lifestyle.
Person in charge: Nikki Coulson (Manager)
Local Authority / Social Services: Sunderland City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Parkinson's Disease • Stroke
Admission Information: Ages 60+.
Single Rooms: 62
Rooms with ensuite WC: 62
Weekly Charges Guide: Personal Care Single £425 – £530 Nursing Care Single £537 – £642
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Alexandra View Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Alexandra View Care Centre has a Review Score of 7 (6.951)
The Review Score of 7 (maximum of 10) for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Alexandra View Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.87 for Alexandra View Care Centre is calculated as follows: ( (7 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 23 Ratings = 3.87
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.081 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.4 Target = 0.081
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Alexandra View Care Centre?
Reviewer Connection to Alexandra View Care Centre
Submitted from a Postal Card by Charles Wallace G on Monday 8 May 2017. Relates to April 2017.
The management and staff at this care home are very helpful and caring in every way.
How likely would you be to recommend Alexandra View Care Centre? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Satisfactory
Value for Money: Satisfactory
Lynn Maddison, Regional Operations Manager at Alexandra View Care Centre responded to this review on 08 May 2017:
Thank you so much for your positive review knowing the team at Alexandra View do a good job is much appreciated.
Submitted from a Postal Card by Rhona W on Tuesday 22 September 2015. Relates to September 2015.
Alexandra View has 3 floors; 'Time to Think', 'Residential' and 'Nursing'. My husband started on 'Time To Think' and moved of his own choice to 'Residential'. The care is second to none. This applied to all staff who genuinely have the residents needs in their own hearts. The staff work as a team and whilst my husband has been in care (13 months) there have been 3 managers. The staff cope amazingly well with these changes. Where Alexandra View falls down is the fabric of the building, both internally and externally - money needs to be spent. The staff do well under such difficult circumstances.
How likely would you be to recommend Alexandra View Care Centre? Extremely Likely
Overall Standard: Very Poor
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
There are currently no awards/recognitions posted yet for Alexandra View Care Centre
There are currently no Care Home Idol entrants who have performed at Alexandra View Care Centre