Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland SR5 2AF
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9.7 115 Reviews
  • Alexandra View Care Centre, Sunderland
Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1119 – £1119
  • Self-Funded Residential Dementia Care: £1119 – £1119
  • Self-Funded Nursing Care: £1119 – £1119
  • Self-Funded Nursing Dementia Care: £1119 – £1119
  • RESPITE Self-Funded Residential Care: £1119 – £1119
  • RESPITE Self-Funded Residential Dementia Care: £1119 – £1119
  • RESPITE Self-Funded Nursing Care: £1119 – £1119
  • RESPITE Self-Funded Nursing Dementia Care: £1119 – £1119

These prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Margaret Roe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)

Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users

Parking

  • Large Car park on site

Alexandra View Care Centre Reviews (115)

9.7

Alexandra View Care Centre has a Review Score of 9.7 (9.704) out of 10, based on 27 reviews in the last 2 years.
Over all time Alexandra View Care Centre has 115 reviews.

Overall Experience
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Date Published
  • 115
  • 8
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  • 27
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Reviewer Connection to Alexandra View Care Centre
  • 47
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  • 12
  • 6
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  • 4
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Total of 115, showing 1-20
Review from Monica W (Wife of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband had a medical emergency, and all the staff looked after him very well. After a small stay in the hospital, he was glad to be back to the home and all the friendly staff as he feels at home in there now, and well cared for.
Reply from Vicki Rees, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete a review and we will pass your kind comments onto the care team who support your husband

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Review from Colleen R (Sister of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Quite satisfied, no complaints.
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Review from D M (Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this place to anyone.
Reply from Vicki Rees, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete a care review, all at Alexandra View strive to provide the best care possible for all those who live within the care home and will pass on your kind comments to the staff team

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Review from D K (Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care, staff are very helpful. Excellent service. Meal times are very good. If I don't like the meals, I get an alternative. If I don't want a shower, all I have to do is ask. Medication always on time.
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Review from Sandra M (Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints at all. One of the best care I have ever seen. The staff are really friendly and cooperative. The food is excellent and the home is extremely clean. The manger is caring and considerate.
Reply from Honor Keatley, Group Business Development Director at Alexandra View Care Centre

Thank you so much for taking the time to write such a thoughtful review.It's great for our team members to read what a positive impact they have on family members as well as our residents.With best wishes,

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Review from C J (Granddaughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the home to see my Grandad and I was pleasantly surprised by how well he is thriving. He has a fantastic unit with a private garden and they have a dog! Such joy for my Grandad. I cannot thank the staff (and the dog) enough!
Reply from Vicki Rees, Regional Operations Manager at Alexandra View Care Centre

Thank you for completing a review for Alexandra View and pleased that your Grandad has settled and thriving in the home and is enjoying the company of the resident dog. I will pass on your kind comments to the staff team.

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Review from G F (Grandson of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my nana received was exceptional. Staff were wonderfully caring and looked after the whole family. Nothing was too much trouble. I would recommend this home.
Reply from Vicki Rees, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete a review and that you and your family were happy with the care of your Nana. We will pass these lovely comments onto the staff team.

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Review from Marie C (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent friendly staff and manager. Good food and all treatment. Nothing is too much. It's just like family!
Reply from Honor Keatley, Group Business Development Director at Alexandra View Care Centre

What a fantastic review, summing up exactly what we are trying to create at Alexandra View.Thank you so much for sharing your thoughts and for leaving us a great rating!With best wishes.

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Review from Gillian H (Daughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care provided for my mum. The staff are so caring and considerate and all of her needs are provided for. I have every confidence that this will always be the case and can see how Mum is content and happy in her surroundings. All of this gives me peace of mind and I believe that
Mum couldn't be better cared for anywhere else.
Reply from Honor Keatley, Group Business Development Director at Alexandra View Care Centre

What a truly wonderful review, thank you so much for sharing. It's great for our team members to read what a positive impact they have. It's lovely to read that your mum is happy and content and that in turn, you have peace. With best wishes.

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Review from Paul A (Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Cannot praise them enough.
Reply from Sandra Ward, Operations Director at Alexandra View Care Centre

Thank you for your kind comments, we will ensure it is passed to the team at Alexandra View.

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Review from R W (Wife of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the last 10 years, my husband has been extremely well cared for. Sadly there are only a few of the original staff members still working at Alexandra View. However, it remains after many managers a home which is a home for residents and their families. It is very settled at present under the new
guidance of the present manager. I cannot praise enough, all of the staff in each department for the good work they do. We (relatives) are cared for as much as our loved ones. Both managers and administrators have an 'open door' and all carers try their best to help whenever asked.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments, I am so pleased your husband is well cared for and the staff and manager care for the relatives as much as their loved ones. We will ensure this is passed to the care team.

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Review from P B (Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, no complaints.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments, I will ensure this is passed to the manager and the staff team.

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Review from S M (Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always here to help and support. The management is always here to help you when needed. There is always good food with a very good selection.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased you are enjoying the food and that you have a good choice it is very important to us to have residents feedback. I will ensure your kind comments are also passed to the manager and the staff team.

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Review from A L (Son of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good rate of care. Staff are very good and caring.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments about the care received, we will ensure this is passed to the staff team.

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Review from Michael K (Son of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for 2 years and three months. Her care has been excellent. All of the staff are amazing and so kind.
We haven't had any issues with Mam's care.
We are informed if there are any issues and they let us know when things like Covid boosters are done. The food is excellent and there
is such a wide choice of meals. We are very happy with the way Mam has been looked after.
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Review from R F (Son of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful and friendly.
Always there for assistance.
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Review from Danielle F (Grandson of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very friendly with a lovely atmosphere when you enter. The staff are lovely, welcoming people. The food is lovely, and my nana is very happy.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased you are happy with the care being provided to your nana and the staff are responsive to her needs, as well as making you feel welcome. We will ensure this is passed on to all the team.

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Review from T B (Son of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was accepted into this fantastic establishment when other care homes refused him access to their 5-star facilities on the grounds that they could not meet his needs. However, the superb staff here were up for the challenge with my father. All my father needed was a warm, friendly, safe place
to live as he could no longer live at his own home with his Dementia problems. The staff welcomed him with open arms and from day one I noticed a change in my father's condition, he was more relaxed in his new home. The staff looked after him really really good, as if they were looking after their own parents, which put me at ease. The food was very good, homemade on the premises and proper home cooking which my father enjoyed. I was made to feel like I was one of the family and was always addressed by my first name. This is not a 5-star rated care home. The staff are the stars of this care home, 5-star plus. Thank you all.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for such a lovely, thoughtful review of the care your father received, and that you were made to be part of your dad's continued family support. All our staff take great pride in the care they provide and are highly skilled in providing the individual support each of our residents may require. We will ensure your comments are passed on to the team.

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Review from P L (Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good time here. The staff are friendly. The food is tasty with variety.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are pleased you enjoy living in Alexandra View we will ensure your comments are passed to the staff team, thank you.

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Review from Doreen A (Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like it here and the staff are nice.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to provide your feedback, we will ensure this is passed on to the staff team.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Alexandra View Care Centre is calculated as follows: ( (244 Excellents x 5) + (64 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 324 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Margaret

Margaret Roe

Job Title: Registered Manager Joined: 2025

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Frequently Asked Questions about Alexandra View Care Centre

What types of Care is Alexandra View Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra View Care Centre have?

There are 68 Single Rooms.

What are the Facilities & Services at Alexandra View Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Alexandra View Care Centre to the centre of Sunderland?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra View Care Centre to verify any information. View our terms and conditions. Alexandra View Care Centre has an Enhanced Service - more info.