Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland SR5 2AF

Alexandra View is a 62 bedded home organised over three floors. This purpose built home accommodates service users with general residential and nursing and EMI residential and nursing needs on a permanent, short stay or respite basis.

The themed corridors, designed by manager Karen Taylor-Williams who won the Best Dementia Care Manager Award in 2010 and was part of the National Best Team Award in 2017, provide stimulation, promote conversation and interaction with the environment.

Alexandra View's highly trained team of staff will tailor your care package to suit your individual requirements and produce a personalised care plan. Choices remain yours and staff will promote your independence as far as possible. Regular reviews will ensure that any changes are responded to and accommodated quickly.

Excellent food is prepared in by the home's qualified team of chefs and kitchen staff taking into account all dietary needs.

The home employs a full time activities co-ordinator who works with residents to provide an interesting and stimulating array of activities both inside and outside of the home.

Group: Roseberry Care Centres

Person in charge: Sandra Ward (Regional Operations Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Single Rooms: 68

Shared Rooms: 0

Rooms with ensuite WC: 62

Weekly Charges Guide: Personal Care Single £474 – £619 Nursing Care Single £678 – £777 (These prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements.)

The Home does not charge a top-up.

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users

Parking:

Large Car park on site

Latest Care Quality Commission* Report on Alexandra View Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.1 out of 10 for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Alexandra View Care Centre in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.237 for Alexandra View Care Centre is calculated as follows: ( (74 Excellents x 5) + (51 Goods x 4) + (27 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 156 Ratings = 4.237

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.882 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 12 Reviews ÷ 13.6 Target = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Alexandra View Care Centre has a Review Score of 9.1 (9.119) out of 10 and an Average Rating of 4.2 out of 5 from 13 Reviews over all time


Average Ratings

  • Excellent
    5
  • Good
    6
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra View Care Centre?

  • Extremely LIKELY
    6
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra View Care Centre

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Rooms are very small and decor is to a very poor standard ie far too dark and dingy.

How likely would you be to recommend Alexandra View Care Centre? Neither Unlikely or Likely

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Average Rating:   3.1 out of 5

I feel that the home gives a good standard of care, due to limited staff.

How likely would you be to recommend Alexandra View Care Centre? Likely

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Average Rating:   3.3 out of 5

Karen Taylor-Williams, Manager at Alexandra View Care Centre responded to this review on 31 Jul 2018:

Thank you for your comments - staffing is in line with dependency of the current service users and is reviewed regularly to ensure enough staff are on duty to meet service users needs.

Since the new manager arrived, Alexandra View has had a new lease of life. Staff appear to be much happier which is most important. She has brightened the place up and is always available to residents and their families and most importantly, the staff. The care is very good, all members of staff - carers, cleaners, laundry, admin and entertainment - all work together.

How likely would you be to recommend Alexandra View Care Centre? Likely

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Average Rating:   4.5 out of 5

It was a difficult decision to place my dad into care. After viewing several homes we decided on Alexandra View. We soon realised we had made the right decision, the care and support from the staff was second to none. My dad was very happy and settled in very well. He loved the staff and he held a special place ion their hearts too.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

The staff were excellent looking after the resident and I would like to thank everyone for their support and help.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Alexandra View Care Centre for three years over this time she has been treated with dignity and her needs are met and care given to a high standard with respect.
During periods of illness changes have been recognised quickly, assessment and treatment timely. Staff are very approachable and deal quickly with our concerns, also establish contact quickly in times of conditional change.
Staff are all visible, friendly and keen to assist. Residents are a priority however their care attends to the family even to contact me when my dad didn't visit at his usual time checking he was well! Above and beyond care.

How likely would you be to recommend Alexandra View Care Centre? Likely

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Average Rating:   3.8 out of 5

My auntie is well looked after by the staff and is given plenty of support at all times.
Activities are excellent and they involve my auntie at all times.
The manager is very nice and helpful and interacts with residents and family.
I feel there could be room for improvement with the laundry as cloths go missing and never seem to be replaced.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

After a trying few first months of residency, the home was under new management. I have noticed a huge improvement in the care provided. Any concerns have now been dealt with in a professional and timely manner.
The Manager/Area Manager has kept us informed of updates on concerns.
Meals are more substantial and nutritious.
The staff are alert when problems occur with my dad. Since a change of manager my dad seems a lot happier and is gaining weight and I have noticed he enjoys his meals more too.

How likely would you be to recommend Alexandra View Care Centre? Likely

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Average Rating:   4.3 out of 5

Since February I have found a big difference in how the place is run.
The meals are more filling and nutritious and the care is a lot better since the new manager took over.

How likely would you be to recommend Alexandra View Care Centre? Likely

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Average Rating:   4.6 out of 5

On visiting my mother at Alexandra View Care Centre, the staff are very friendly and approachable when you have any questions. The care my mother is given is very good and I can relax knowing that she is well cared for. My mother spends time in her room but there are always activities to entertain her is she desires.
My mother is very happy at Alexandra View and is well cared for and that is the most important thing to me.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Overall my visiting experience to the home was very good. The atmosphere as you enter the building is very pleasant and welcoming. The staff are very friendly and supportive and will help or advise you in anyway they can.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Very happy with the care that my grandmother is receiving. When entering the home there is a cheerful and friendly atmosphere. The home is clean and smells fresh. The staff are all very helpful with any questions I have regarding my nana.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The management and staff at this care home are very helpful and caring in every way.

How likely would you be to recommend Alexandra View Care Centre? Likely

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Average Rating:   3.7 out of 5

Lynn Maddison, Regional Operations Manager at Alexandra View Care Centre responded to this review on 08 May 2017:

Dear Charles
Thank you so much for your positive review knowing the team at Alexandra View do a good job is much appreciated.

Kind Regards

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Bed Vacancies

10 Bed Vacancies

posted 17 Oct 2018

Nursing

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