Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland SR5 2AF

Alexandra View Care Centre, Sunderland, Tyne & Wear
Alexandra View Care Centre, Sunderland, Tyne & Wear
Alexandra View Care Centre, Sunderland, Tyne & Wear

Alexandra View Care Centre is a purpose-built facility, with a team experienced in residential and nursing care in an environment that is also ideal for dementia care.

Open plan interiors are well-maintained and versatile to the lifestyle of each resident, available for respite needs, recovery from illness and older people with a physical disability.

Care workers are experienced in many disciplines, while maintaining a commitment to a dignified and active lifestyle.

Group: Roseberry Care Centres UK Ltd

Person in charge: Karen Taylor Williams (Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Single Rooms: 68

Rooms with ensuite WC: 62

Weekly Charges Guide: Personal Care Single £425 – £530 (These prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements.) Nursing Care Single £537 – £642 (These prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Alexandra View Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Alexandra View Care Centre has a Review Score of 9.1 (9.055)

The Review Score of 9.1 (maximum of 10) for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Alexandra View Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.393 for Alexandra View Care Centre is calculated as follows: ( (57 Excellents x 5) + (35 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 107 Ratings = 4.393

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.662 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 9 Reviews ÷ 13.6 Target = 0.662

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra View Care Centre?

  • Extremely LIKELY
    5
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra View Care Centre

  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother has been a resident at Alexandra View Care Centre for three years over this time she has been treated with dignity and her needs are met and care given to a high standard with respect.
During periods of illness changes have been recognised quickly, assessment and treatment timely. Staff are very approachable and deal quickly with our concerns, also establish contact quickly in times of conditional change.
Staff are all visible, friendly and keen to assist. Residents are a priority however their care attends to the family even to contact me when my dad didn't visit at his usual time checking he was well! Above and beyond care.

How likely would you be to recommend Alexandra View Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My auntie is well looked after by the staff and is given plenty of support at all times.
Activities are excellent and they involve my auntie at all times.
The manager is very nice and helpful and interacts with residents and family.
I feel there could be room for improvement with the laundry as cloths go missing and never seem to be replaced.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Care is excellent but more staff needed. Maintainance is done by two men, who have a lot to do. Cleaning is also excellent but again more staff needed.
Entertainment is excellent too, very difficult to find things for the various illnesses and capacity of residents.
Food is very well prepared and many congratulations to the kitchen staff whose kitchen is immaculate.
The building needs many new windows, internally it is difficult to keep tip top. This can only be achieved by annual decorating.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Nikki Coulson, Manager at Alexandra View Care Centre responded to this review on 20 Jun 2017:

Thank you for your review and for your positive comments relating to Alexandra View. We are always striving to improve the service that we deliver, and the quality of life for our residents.
We have an ongoing maintenance program in place for the home, which will continue to develop the home to cater for the needs of all residents

After a trying few first months of residency, the home was under new management. I have noticed a huge improvement in the care provided. Any concerns have now been dealt with in a professional and timely manner.
The Manager/Area Manager has kept us informed of updates on concerns.
Meals are more substantial and nutritious.
The staff are alert when problems occur with my dad. Since a change of manager my dad seems a lot happier and is gaining weight and I have noticed he enjoys his meals more too.

How likely would you be to recommend Alexandra View Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since February I have found a big difference in how the place is run.
The meals are more filling and nutritious and the care is a lot better since the new manager took over.

How likely would you be to recommend Alexandra View Care Centre? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On visiting my mother at Alexandra View Care Centre, the staff are very friendly and approachable when you have any questions. The care my mother is given is very good and I can relax knowing that she is well cared for. My mother spends time in her room but there are always activities to entertain her is she desires.
My mother is very happy at Alexandra View and is well cared for and that is the most important thing to me.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall my visiting experience to the home was very good. The atmosphere as you enter the building is very pleasant and welcoming. The staff are very friendly and supportive and will help or advise you in anyway they can.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very happy with the care that my grandmother is receiving. When entering the home there is a cheerful and friendly atmosphere. The home is clean and smells fresh. The staff are all very helpful with any questions I have regarding my nana.

How likely would you be to recommend Alexandra View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and staff at this care home are very helpful and caring in every way.

How likely would you be to recommend Alexandra View Care Centre? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Lynn Maddison, Regional Operations Manager at Alexandra View Care Centre responded to this review on 08 May 2017:

Dear Charles
Thank you so much for your positive review knowing the team at Alexandra View do a good job is much appreciated.

Kind Regards

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