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Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland, Tyne & Wear SR5 2AF
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Alexandra View Care Centre, Sunderland
Alexandra View Care Centre, Sunderland
Alexandra View Care Centre, Sunderland

Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.

Care Provided by Alexandra View Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,175 - £1,175£1,175 - £1,175
Residential Dementia Care£1,175 - £1,175£1,175 - £1,175
Nursing Care£1,207 - £1,207£1,207 - £1,207
Nursing Dementia Care£1,218 - £1,218£1,218 - £1,218

Contact Alexandra View Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Margaret Roe(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (68)

Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users

Parking

  • Large Car park on site

Alexandra View Care Centre Reviews (121)

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9.8

Alexandra View Care Centre has a Review Score of 9.8 (9.789) out of 10, based on 21 reviews in the last 2 years. Over all time Alexandra View Care Centre has 121 reviews.

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Showing 121 reviews matching selected criteria
Review from E B (Niece of Resident) published on 1 June 2023 Submitted via Postal Card
Overall Experience

When my uncle resided here at Alexandra View, myself and my family could not fault this place, the staff and management always went above and beyond for my uncle. The food was absolutely beautiful and even the kitchen staff would come out and make sure his food was ok and always service with a smile.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for taking the time to give feedback on your uncle's stay in Alexandra View. We will ensure this is passed on to the team.

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Review from C G (Resident / Service User) published on 1 June 2023 Submitted via Postal Card
Overall Experience

I have been a resident in Alexandra View Care Home since December 2022 and all I can say is that I am so lucky to have found this home, as the management and staff are just wonderful. The treatment I get is just above and beyond what you would expect, the staff and management do the best they can for you, they really can't do enough for me and the other residents. I am just so happy here. I truly am blessed to be here. I would just like to say a great big thank you to all the management and staff for all your help and kindness. Thank you for making me happy.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased to hear that you are enjoying living in Alexandra View and will ensure your kind comments are passed on to the manager and staff team in the home.

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Review from M G (Resident / Service User) published on 9 May 2023 Submitted via Postal Card
Overall Experience

The staff are very kind and helpful.

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Review from K R (Resident / Service User) published on 9 May 2023 Submitted via Postal Card
Overall Experience

Good food, Good staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am pleased you are enjoying the food, the kitchen staff take great pride in ensuring everything is homemade and fresh produce is used we will ensure your thanks are passed to the team.

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Review from S H (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

My mum was given the best care and although she was only there 2 weeks, in her last days days was looked after with such care. We were helped by the staff who explained everything to us when doctors and nurses had to visit. The entire staff were caring and approachable and treated my mum with dignity and respect and care.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Please accept our sincere condolences on the loss of your mum, and thank you for taking the time to complete the review. I will ensure your comments are passed on to the staff team.

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Review from Elizabeth C (Resident / Service User) published on 9 February 2023 Submitted via Postal Card
Overall Experience

Everybody here who has looked after me has been great. Food also.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments we will ensure this is passed to the team.

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Review from Marjorie W (Wife of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience

My husband has not been in long but the care and attention he receives is very good. He seems as if he is settled.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to write a review, I am pleased your husband has settled and you are happy with the care provided. We will ensure it is passed on to the staff team.

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Review from Laura G (Resident / Service User) published on 23 December 2022 Submitted via Postal Card
Overall Experience

Nice staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comment, we will ensure it is passed on to the staff team

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Review from P C (Resident / Service User) published on 21 December 2022 Submitted via Postal Card
Overall Experience

Overall, lovely place.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your feedback, we will ensure it is passed to the care team.

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Review from Austin G (Husband of Resident) published on 16 November 2022 Submitted via Postal Card
Overall Experience

My dear wife spent six years in this home with vascular dementia. During that time I visited her every day and was deemed an essential carer. I found all the staff to be kind, considerate and helpful. Management of such a large home can be extremely difficult but I found the current manager to be most helpful at all times.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your positive feedback about management and staff in Alexandra View. We will ensure this is passed to the team.

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Review from Jennifer H (Resident / Service User) published on 17 October 2022 Submitted via Postal Card
Overall Experience

Very friendly and welcoming. Well looked after. Nothing is too much trouble for the staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for such lovely feedback we are so pleased that you are being well looked after we will ensure this is passed to the staff team.

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Review from David S (Resident / Service User) published on 4 October 2022 Submitted via Postal Card
Overall Experience

Because of the staff, care received, nothing seems a problem. I feel totally at ease.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your lovely feedback about the staff team and that you feel at ease in the home. We will ensure your comments are passed to the staff team.

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Review from W D (Resident / Service User) published on 4 October 2022 Submitted via Postal Card
Overall Experience

The staff are very helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you are finding the staff helpful and feel safe and secure in your surroundings.

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Review from David R (Son of Resident) published on 4 October 2022 Submitted via Postal Card
Overall Experience

The care in this Alexandra View Care Centre is very good. Staff are very friendly to my mam and me and my mam says the food is very good. And I would recommend to my family and friends.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments about the care your mam is receiving in Alexandra View, and that she is enjoying the food. We will ensure your feedback is passed to all the team.

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Review from Ada L (Resident / Service User) published on 4 October 2022 Submitted via Postal Card
Overall Experience

I have stayed here for 2 weeks and can say that I have been treated extremely well. I have enjoyed the company of all the staff and residents. I have been well fed and cared for. I am going home a lot fitter and stronger than when I arrived. Thank you to all the staff for helping in my recovery. Happy Christmas to you all and best wishes for 2023.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased you have enjoyed your stay in Alexandra View during your period of recuperation. We will ensure the staff team are informed of your kind comments with respect to the care you have received which has enabled you to return home fitter and stronger.

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Review from Peter H (Resident / Service User) published on 27 September 2022 Submitted via Postal Card
Overall Experience

Staff are friendly and helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you find the staff friendly and helpful, thank you, we will ensure this is passed on to the team.

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Review from K C (Daughter of Resident) published on 15 July 2022 Submitted via Postal Card
Overall Experience

Mam was discharged from hospital. She settled in well and had excellent care from the staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased your mum settled into Alexandra View, thank you for your kind comments in respect to the care she received, we will ensure this is passed to the care team.

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No Rating
Review from Margaret F (Resident / Service User) published on 24 June 2022 Submitted via Postal Card
Overall Experience
Staff very friendly.
Food good.

Party was good.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you enjoyed the Jubilee party and entertainment, and you are enjoying the food in Alexandra View. We will ensure your comments are passed on to the staff team.

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Review from S D (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card
Overall Experience

Care was exceptional. Staff extremely helpful, friendly, and approachable. Nothing is too much trouble for them. Meals very good with good selection. Plenty of refreshments and snacks during the day.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to give feedback in respect to the care provided at Alexandra View, we will ensure this is passed on to the team

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Treated with Dignity
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No Rating
Review from A T (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card
Overall Experience

The staff, home, and facilities are second to none. My mother was placed here temporarily to recover from an operation. The manager was very welcoming and understood my concerns for my mother. She was reassuring and caring, not just to my mam but to me also. All the staff were amazing. They were caring, helpful, professional, treat every resident with respect and dignity, and always with a smile. We are so grateful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments about your mum's stay in Alexandra View whilst she recovered after her operation. I am so pleased that at this worrying time you felt reassured that she was being well cared for and treated with respect and dignity by the manager and the staff team. We will ensure your feedback is passed on to all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Margaret Roe
Margaret RoeJob Title:Registered ManagerJoined: 2025

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