Search...

Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland, Tyne & Wear SR5 2AF
Roseberry Care Centre (England) Ltd Logo
Jobs
Alexandra View Care Centre logo
Alexandra View Care Centre, Sunderland
Alexandra View Care Centre, Sunderland
Alexandra View Care Centre, Sunderland

Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.

Care Provided by Alexandra View Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,175 - £1,175£1,175 - £1,175
Residential Dementia Care£1,175 - £1,175£1,175 - £1,175
Nursing Care£1,207 - £1,207£1,207 - £1,207
Nursing Dementia Care£1,218 - £1,218£1,218 - £1,218

Contact Alexandra View Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Margaret Roe(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (68)

Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users

Parking

  • Large Car park on site

Alexandra View Care Centre Reviews (121)

Submit a Review
9.8

Alexandra View Care Centre has a Review Score of 9.8 (9.789) out of 10, based on 21 reviews in the last 2 years. Over all time Alexandra View Care Centre has 121 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Alexandra View Care Centre
Loading...
Showing 121 reviews matching selected criteria
Review from Gladys S (Resident / Service User) published on 30 May 2022 Submitted via Postal Card
Overall Experience

Staff are kind and will do anything for you.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your lovely comments about the staff in Alexandra View. We will ensure this is passed on to them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Resident / Service User) published on 27 May 2022 Submitted via Postal Card
Overall Experience

Staff are helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your comments, we will ensure this is passed to the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lillian C (Resident / Service User) published on 27 May 2022 Submitted via Postal Card
Overall Experience

No complaints. Staff are very helpful and do anything to help you.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you are finding the staff helpful and assisting you, we will ensure this is fed back to the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M T (Resident / Service User) published on 8 April 2022 Submitted via Postal Card
Overall Experience

The excellent staff are an exceptional set of first-class carers and doctors. I would recommend anyone looking for a place of care and attention. Top class, excellent care.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your lovely comments, I am pleased you are well cared for by the staff team within Alexandra View and will pass on your kind comments

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J N (Resident / Service User) published on 1 April 2022 Submitted via Postal Card
Overall Experience

Everybody is lovely.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your kind comment, I will ensure the staff team are informed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M R (Daughter of Resident) published on 1 March 2022 Submitted via Postal Card
Overall Experience

Great service from staff towards relatives and residents. Dad is always looked after really well. The staff and manager are always there to answer queries and very understanding.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive feedback about the care your dad is receiving and that you are happy with the service provided. I will ensure this is passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K S (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card
Overall Experience

I have no complaints with the staff, the home or the food. The room is clean and comfortable and the staff are all very friendly and pleasant.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments I will ensure it is passed on to the staff team at Alexandra View.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Daughter of Resident) published on 11 February 2022 Submitted via Postal Card
Overall Experience

Mam resided at Alexandra View for the last 10 years until she passed away on 28th January 2022. Throughout her time at the home, she was treated with dignity and respect and never wanted for anything as the staff cared for Mam excellently. She classed all staff as her extended family. I can't thank the staff and the manager enough for making Mam's final days peaceful and giving Mam dignity and love till the end.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Please accept my sincere condolences at the sad loss of your mam, and thank you for your kind comments in respect to her care whilst in Alexandra View. I will ensure this is fed back to the manager and the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T B (Daughter of Resident) published on 8 February 2022 Submitted via Website
Overall Experience

This care home is poorly run. If you ring them prepare to wait, when you speak to someone, they might not even know the person you are asking about. Property goes missing, even down to teeth. My mam spent four short weeks here, was not looked after properly, thankfully she was taken into hospital, where the staff were fabulous. We as a family were not informed of anything till it was too late. Getting my mam's belongings back is hard enough without coming across unironed clothing, dirty clothing, even hot water bottles still with water in them. I would not recommend this place to anyone.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Please accept my sincere apologies if you felt your mother's stay was not to an acceptable standard. We take all concerns very seriously, I will discuss with the manager and ask her to contact you directly to discuss the issues you have raised further.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Thomas D (Resident / Service User) published on 27 January 2022 Submitted via Postal Card
Overall Experience

Staff very good. Pleasant. Very, very helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments we will ensure this is passed to the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bryan C (Resident / Service User) published on 27 January 2022 Submitted via Postal Card
Overall Experience

Meals are excellent.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you are enjoying the food in Alexandra View I will pass your comments on to the Cooks and Kitchen staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Resident / Service User) published on 22 November 2021 Submitted via Postal Card
Overall Experience

The experience was fabulous. Could not wish for better care. All the staff were amazing and could not do enough for me, made me feel so welcome from the minute I came in.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your lovely review of your stay in Alexandra View, we will ensure this is passed on to the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Glenys A (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card
Overall Experience

Everything is excellent, very understanding, helpful. I know my mam is well cared for. The staff go beyond the call of duty and the manager is lovely and cares as do the staff for all the residents. Nothing is too much trouble and the care is lovely. I would recommend highly. Very comfortable and nice surroundings, always staff about to help. Can't praise enough.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments, I am pleased that you and your mum find the staff team caring, helpful, and understanding and that you would recommend the home. I will ensure your comments are passed on to the manager and the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Resident / Service User) published on 28 October 2021 Submitted via Postal Card
Overall Experience

Very, very nice.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to give feedback on your experience of living in Alexandra View, we will ensure this is passed on to the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane M (Resident / Service User) published on 28 October 2021 Submitted via Postal Card
Overall Experience

Staff extremely helpful. Management very helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive feedback about the team in Alexandra View, we will ensure your comments are passed on to them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Bruce H (Resident / Service User) published on 11 October 2021 Submitted via Postal Card
Overall Experience

Very good generally.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your response, I will ensure this is passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A N (Daughter of Resident) published on 17 September 2021 Submitted via Postal Card
Overall Experience

My mother was recently in Alexandra View for a two week period - the worst two weeks of her life. The lack of staff and attitude of those that were present was disgraceful. Phones not being answered when you call to ask how she was doing, or if they were, promises made for callbacks not kept. Mother unable to have a visitor - despite Covid restrictions being lifted. Staff not meeting her needs - still waiting for coffee/teas that were requested. Request made for podiatry service not met. Food disgusting, clothing not washed. Also saw a visitor being asked to take a lateral flow test in the lobby where others were waiting - but there were inadequate facilities to do so.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Please accept my sincere apologies if you felt your mothers stay was not to an acceptable standard, we take all concerns very seriously and I am aware the manager has contacted you direct to discuss the issues you have raised further.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M G (Resident / Service User) published on 17 September 2021 Submitted via Postal Card
Overall Experience

Because everybody is lovely.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind words; I will ensure this is passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert S (Husband of Resident) published on 10 August 2021 Submitted via Postal Card
Overall Experience

All the staff are very friendly and helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments, I will ensure this is passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Wife of Resident) published on 5 August 2021 Submitted via Postal Card
Overall Experience

My husband has been under the care of Alexandra View Care Centre since July 2014. Although through this time there have been many managers the staff have always maintained the highest standards of care, they treat all residents as if they were members of their own family. They extend their care also to myself.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased to hear that the staff provide a high level of care and that both your husband and yourself feel part of the Alexandra View family. I appreciate you will have seen some changes in management since 2014 but we are confident that we have a strong supportive management team. I will pass on your comments to the staff team.

Facilities
No Rating
Care / Support
Cleanliness
No Rating
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Alexandra View Care Centre.

Upcoming Events

There are no upcoming events for Alexandra View Care Centre.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Alexandra View Care Centre.

Accreditations

There are no accreditations posted yet for Alexandra View Care Centre.

Meet the Team (1)

Margaret Roe
Margaret RoeJob Title:Registered ManagerJoined: 2025

................

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra View Care Centre to verify any information. View our terms and conditions. Alexandra View Care Centre has an Enhanced Service -more info.