Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland SR5 2AF
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9.8 113 Reviews
  • Alexandra View Care Centre, Sunderland
Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1119 – £1119
  • Self-Funded Residential Dementia Care: £1119 – £1119
  • Self-Funded Nursing Care: £1119 – £1119
  • Self-Funded Nursing Dementia Care: £1119 – £1119
  • RESPITE Self-Funded Residential Care: £1119 – £1119
  • RESPITE Self-Funded Residential Dementia Care: £1119 – £1119
  • RESPITE Self-Funded Nursing Care: £1119 – £1119
  • RESPITE Self-Funded Nursing Dementia Care: £1119 – £1119

These prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Margaret Roe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)

Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users

Parking

  • Large Car park on site

Alexandra View Care Centre Reviews (113)

Total of 113, showing 61-80
9.8

Alexandra View Care Centre has a Review Score of 9.8 (9.790) out of 10, based on 29 reviews in the last 2 years. Over all time Alexandra View Care Centre has 113 reviews.

Overall Experience

  • 62
  • 41
  • 7
  • 0
  • 3

Date Published

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85

Review from T B (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home is poorly run. If you ring them prepare to wait, when you speak to someone, they might not even know the person you are asking about. Property goes missing, even down to teeth. My mam spent four short weeks here, was not looked after properly, thankfully she was taken into hospital,
where the staff were fabulous. We as a family were not informed of anything till it was too late. Getting my mam's belongings back is hard enough without coming across unironed clothing, dirty clothing, even hot water bottles still with water in them. I would not recommend this place to anyone.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Please accept my sincere apologies if you felt your mother's stay was not to an acceptable standard. We take all concerns very seriously, I will discuss with the manager and ask her to contact you directly to discuss the issues you have raised further.

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Review from Thomas D (Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good. Pleasant. Very, very helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments we will ensure this is passed to the staff team.

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Review from Bryan C (Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Meals are excellent.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you are enjoying the food in Alexandra View I will pass your comments on to the Cooks and Kitchen staff.

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Review from M C (Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience was fabulous. Could not wish for better care. All the staff were amazing and could not do enough for me, made me feel so welcome from the minute I came in.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your lovely review of your stay in Alexandra View, we will ensure this is passed on to the staff team.

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Review from Glenys A (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent, very understanding, helpful. I know my mam is well cared for. The staff go beyond the call of duty and the manager is lovely and cares as do the staff for all the residents. Nothing is too much trouble and the care is lovely. I would recommend highly. Very comfortable and nice
surroundings, always staff about to help. Can't praise enough.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments, I am pleased that you and your mum find the staff team caring, helpful, and understanding and that you would recommend the home. I will ensure your comments are passed on to the manager and the staff team.

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Review from A H (Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very, very nice.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to give feedback on your experience of living in Alexandra View, we will ensure this is passed on to the staff team.

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Review from Jane M (Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff extremely helpful. Management very helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive feedback about the team in Alexandra View, we will ensure your comments are passed on to them.

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Review from Bruce H (Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good generally.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your response, I will ensure this is passed on to the team.

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Review from A N (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was recently in Alexandra View for a two week period - the worst two weeks of her life. The lack of staff and attitude of those that were present was disgraceful. Phones not being answered when you call to ask how she was doing, or if they were, promises made for callbacks not kept. Mother
unable to have a visitor - despite Covid restrictions being lifted. Staff not meeting her needs - still waiting for coffee/teas that were requested. Request made for podiatry service not met. Food disgusting, clothing not washed. Also saw a visitor being asked to take a lateral flow test in the lobby where others were waiting - but there were inadequate facilities to do so.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Please accept my sincere apologies if you felt your mothers stay was not to an acceptable standard, we take all concerns very seriously and I am aware the manager has contacted you direct to discuss the issues you have raised further.

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Review from M G (Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because everybody is lovely.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind words; I will ensure this is passed on to the team.

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Review from Robert S (Husband of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments, I will ensure this is passed on to the team.

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Review from R W (Wife of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been under the care of Alexandra View Care Centre since July 2014. Although through this time there have been many managers the staff have always maintained the highest standards of care, they treat all residents as if they were members of their own family. They extend their care also
to myself.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased to hear that the staff provide a high level of care and that both your husband and yourself feel part of the Alexandra View family. I appreciate you will have seen some changes in management since 2014 but we are confident that we have a strong supportive management team. I will pass on your comments to the staff team.

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Review from Colleen C (Sister of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They look after my brother to the best of their ability.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments I will ensure this is passed on to the team.

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Review from J F (Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are pleasant and I am supplied food to my liking.

Reply from Melanie Auckland, Chief Executive Officer at Alexandra View Care Centre

Thank you for your kind review, we will share your comments with the team.

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Review from Jackie D (Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience at Alexandra View Care Centre was a very pleasant one. I was treated with dignity and respect at all times. All staff were always available to help with any support I needed. Food was beautiful and the rooms and building was always immaculate. Can't thank everyone enough for making
my stay a pleasant one.

Reply from Melanie Auckland, Director of Operations and Compliance at Alexandra View Care Centre

Thank you for your very kind review, we will share your positive feedback with the team.

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Review from Philip C (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home, clean and tidy, really friendly and helpful staff, especially 2 members of staff in particular who have been extremely helpful.

Reply from Jean Thomas, Area Director at Alexandra View Care Centre

Thank you for your feedback; it is much appreciated. I will pass your kind comments to the staff team.

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Review from S T (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been great, treating my family member with dignity and respect with her challenging behaviour. Keep family updated when they could. Keep up the good work.

Reply from Jean Thomas, Area Director at Alexandra View Care Centre

Thank you for your feedback it is much appreciated, I will pass your kind comments to the staff team.

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Review from A P (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my mother receives. Staff are polite, helpful, and attend to mum when needed.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive feedback on the care your mum is receiving in Alexandra View, and that you find the staff polite and helpful, we will ensure this is passed on to the team.

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Review from Heather M (Niece of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our uncle has been a resident since July 2020, he has settled in lovely and we are happy with the care he is receiving. He has gained weight so he is happy with the food.

Reply from Melanie Auckland, Chief Executive Officer at Alexandra View Care Centre

Thank you for your positive review. I am pleased that your Uncle has settled in well and that you are happy with his care. I will ensure this is shared with the team.

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Review from M F (Friend of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Polite and high level of care.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments I will ensure this is passed on to the team.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Alexandra View Care Centre is calculated as follows: ( (279 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 347 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Margaret

Margaret Roe

Job Title: Registered Manager

Joined: 2025

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