Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland SR5 2AF
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9.8 113 Reviews
  • Alexandra View Care Centre, Sunderland
Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1119 – £1119
  • Self-Funded Residential Dementia Care: £1119 – £1119
  • Self-Funded Nursing Care: £1119 – £1119
  • Self-Funded Nursing Dementia Care: £1119 – £1119
  • RESPITE Self-Funded Residential Care: £1119 – £1119
  • RESPITE Self-Funded Residential Dementia Care: £1119 – £1119
  • RESPITE Self-Funded Nursing Care: £1119 – £1119
  • RESPITE Self-Funded Nursing Dementia Care: £1119 – £1119

These prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Margaret Roe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)

Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users

Parking

  • Large Car park on site

Alexandra View Care Centre Reviews (113)

Total of 113, showing 21-40
9.8

Alexandra View Care Centre has a Review Score of 9.8 (9.790) out of 10, based on 29 reviews in the last 2 years. Over all time Alexandra View Care Centre has 113 reviews.

Overall Experience

  • 62
  • 41
  • 7
  • 0
  • 3

Date Published

113
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85

Review from Lynn G (Respite Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so well cared for in Alexandra View. Both management and staff are very approachable, warm and caring. All staff show empathy and treat all residents with dignity. I would recommend Alexandra View to friends and family. I will miss so many including staff and residents.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased to hear you have enjoyed your stay in Alexandra View and wish you well for the future. Thank you for taking the time to give some lovely feedback, we will ensure this is passed on to the staff team.

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Review from F A (Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being here; makes me feel human again.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete the review; we are so pleased you are enjoying living in Alexandra View and will pass your kind comments on to the staff team.

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Review from J T (Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I arrived, I was terrified and confused and felt so alone. Staff and residents have welcomed me and am improving slowly. I still get paranoid and upset a lot, haunted by my memories. I enjoy my food here, always as it should be.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you have settled into your new home and improving in your health; we will ensure this is passed on to the team.

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Review from S C (Sister-in-law of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been in the home since summer 2022. She seems settled, and her needs are met. The staff respect her routine that she has had for a few years. She seems happy with this and over that time, has got to know the staff well, and the staff seem to know her personality and that she's very much
a creature of habit which makes her feel safe.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for taking the time to complete the review; we are pleased your relative is settled and happy living in Alexandra View. We will ensure this is passed to the staff team.

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Review from John M (Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, courteous staff, educated staff and very helpful. Put lots of weight on.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments, we will ensure this is passed on to the staff team.

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Review from W B (Respite Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the management and staff for the great care and help and the effort they made for me to be able to go back to my own house. Thanks very much.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your feedback, we are so pleased you have returned to your own home and the time spent in Alexandra View has assisted you in being able to do so. We will ensure your comments are passed to the team.

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Review from John D (Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here as staff are nice.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are pleased you are enjoying living in Alexandra View and thank you for your kind comments about the staff team. We will ensure this is passed on to them.

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Review from Clive D (Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

100% think this place it is joy, good for me.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your comments we are so pleased you are enjoying living in Alexandra View and will pass on your comments to the staff team.

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Review from James B (Respite Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been first-class.
Carers are very good, helpful and polite. Nothing is a trouble to them.
Food is first rate, and took my condition into consideration was first class. Accommodation is first class, clean and comfortable.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments; we are pleased you have enjoyed your stay in Alexandra View.

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Review from E N (Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always pleasant and helpful and friendly. Cheerful even in hard times. Nothing has been trouble when asking for help and all the staff in all different roles. A big thank you from me.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind response we are so pleased you find the staff helpful and friendly, and ensure this is passed to the staff team.

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Review from W G (Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good service. Helpful staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete the feedback form we will ensure your feedback is passed to the staff team.

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Review from C G (Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in Alexandra View Care Home since December 2022 and all I can say is that I am so lucky to have found this home, as the management and staff are just wonderful. The treatment I get is just above and beyond what you would expect, the staff and management do the best they can for
you, they really can't do enough for me and the other residents. I am just so happy here. I truly am blessed to be here. I would just like to say a great big thank you to all the management and staff for all your help and kindness. Thank you for making me happy.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased to hear that you are enjoying living in Alexandra View and will ensure your kind comments are passed on to the manager and staff team in the home.

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Review from E B (Niece of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my uncle resided here at Alexandra View, myself and my family could not fault this place, the staff and management always went above and beyond for my uncle. The food was absolutely beautiful and even the kitchen staff would come out and make sure his food was ok and always service with a smile.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for taking the time to give feedback on your uncle's stay in Alexandra View. We will ensure this is passed on to the team.

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Review from M M (Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is good, extreme thanks. Excellent staff who are lovely to me.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am pleased to know you are being well looked after thank you for taking the time to complete the feedback form. I will ensure your thanks are passed on to the team.

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Review from K R (Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good food, Good staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am pleased you are enjoying the food, the kitchen staff take great pride in ensuring everything is homemade and fresh produce is used we will ensure your thanks are passed to the team.

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Review from M G (Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and helpful.

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Review from S H (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was given the best care and although she was only there 2 weeks, in her last days days was looked after with such care. We were helped by the staff who explained everything to us when doctors and nurses had to visit. The entire staff were caring and approachable and treated my mum with dignity
and respect and care.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Please accept our sincere condolences on the loss of your mum, and thank you for taking the time to complete the review. I will ensure your comments are passed on to the staff team.

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Review from Elizabeth C (Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody here who has looked after me has been great. Food also.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments we will ensure this is passed to the team.

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Review from Marjorie W (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has not been in long but the care and attention he receives is very good. He seems as if he is settled.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to write a review, I am pleased your husband has settled and you are happy with the care provided. We will ensure it is passed on to the staff team.

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Review from Laura G (Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comment, we will ensure it is passed on to the staff team

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Alexandra View Care Centre is calculated as follows: ( (279 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 347 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Margaret

Margaret Roe

Job Title: Registered Manager

Joined: 2025

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