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Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland, Tyne & Wear SR5 2AF
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Alexandra View Care Centre, Sunderland
Alexandra View Care Centre, Sunderland
Alexandra View Care Centre, Sunderland

Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.

Care Provided by Alexandra View Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,175 - £1,175£1,175 - £1,175
Residential Dementia Care£1,175 - £1,175£1,175 - £1,175
Nursing Care£1,207 - £1,207£1,207 - £1,207
Nursing Dementia Care£1,218 - £1,218£1,218 - £1,218

Contact Alexandra View Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Margaret Roe(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (68)

Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users

Parking

  • Large Car park on site

Alexandra View Care Centre Reviews (121)

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9.8

Alexandra View Care Centre has a Review Score of 9.8 (9.789) out of 10, based on 21 reviews in the last 2 years. Over all time Alexandra View Care Centre has 121 reviews.

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Showing 121 reviews matching selected criteria
Review from A L (Son of Resident) published on 18 September 2024 Submitted via Postal Card
Overall Experience

Good rate of care. Staff are very good and caring.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments about the care received, we will ensure this is passed to the staff team.

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Review from R F (Son of Resident) published on 9 May 2024 Submitted via Postal Card
Overall Experience
Staff very helpful and friendly.

Always there for assistance.

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Review from Danielle F (Grandson of Resident) published on 26 April 2024 Submitted via Postal Card
Overall Experience

The home is very friendly with a lovely atmosphere when you enter. The staff are lovely, welcoming people. The food is lovely, and my nana is very happy.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased you are happy with the care being provided to your nana and the staff are responsive to her needs, as well as making you feel welcome. We will ensure this is passed on to all the team.

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Review from T B (Son of Resident) published on 25 March 2024 Submitted via Website
Overall Experience

My father was accepted into this fantastic establishment when other care homes refused him access to their 5-star facilities on the grounds that they could not meet his needs. However, the superb staff here were up for the challenge with my father. All my father needed was a warm, friendly, safe place to live as he could no longer live at his own home with his Dementia problems. The staff welcomed him with open arms and from day one I noticed a change in my father's condition, he was more relaxed in his new home. The staff looked after him really really good, as if they were looking after their own parents, which put me at ease. The food was very good, homemade on the premises and proper home cooking which my father enjoyed. I was made to feel like I was one of the family and was always addressed by my first name. This is not a 5-star rated care home. The staff are the stars of this care home, 5-star plus. Thank you all.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for such a lovely, thoughtful review of the care your father received, and that you were made to be part of your dad's continued family support. All our staff take great pride in the care they provide and are highly skilled in providing the individual support each of our residents may require. We will ensure your comments are passed on to the team.

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Review from P L (Resident / Service User) published on 12 February 2024 Submitted via Postal Card
Overall Experience

Very good time here. The staff are friendly. The food is tasty with variety.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are pleased you enjoy living in Alexandra View we will ensure your comments are passed to the staff team, thank you.

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Review from Doreen A (Resident / Service User) published on 29 January 2024 Submitted via Postal Card
Overall Experience

I like it here and the staff are nice.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to provide your feedback, we will ensure this is passed on to the staff team.

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Review from David R (Resident / Service User) published on 29 January 2024 Submitted via Postal Card
Overall Experience

I enjoy it here and all staff are good.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are please you are happy living in the home and will pass your comments on to the staff team, thank you.

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Review from Paul B (Resident / Service User) published on 29 January 2024 Submitted via Postal Card
Overall Experience

I love it here, the staff are excellent and the food is great. They look after me very well.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive feedback, we are pleased you enjoy living in Alexandra View and enjoying the food. We will pass your feedback to the staff team that you are being well looked after, thank you again.

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Review from Lynn G (Respite Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

I have been so well cared for in Alexandra View. Both management and staff are very approachable, warm and caring. All staff show empathy and treat all residents with dignity. I would recommend Alexandra View to friends and family. I will miss so many including staff and residents.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased to hear you have enjoyed your stay in Alexandra View and wish you well for the future. Thank you for taking the time to give some lovely feedback, we will ensure this is passed on to the staff team.

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Review from F A (Resident / Service User) published on 8 December 2023 Submitted via Postal Card
Overall Experience

I like being here; makes me feel human again.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete the review; we are so pleased you are enjoying living in Alexandra View and will pass your kind comments on to the staff team.

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Review from J T (Resident / Service User) published on 4 December 2023 Submitted via Postal Card
Overall Experience

When I arrived, I was terrified and confused and felt so alone. Staff and residents have welcomed me and am improving slowly. I still get paranoid and upset a lot, haunted by my memories. I enjoy my food here, always as it should be.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you have settled into your new home and improving in your health; we will ensure this is passed on to the team.

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Review from S C (Sister-in-law of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

My relative has been in the home since summer 2022. She seems settled, and her needs are met. The staff respect her routine that she has had for a few years. She seems happy with this and over that time, has got to know the staff well, and the staff seem to know her personality and that she's very much a creature of habit which makes her feel safe.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for taking the time to complete the review; we are pleased your relative is settled and happy living in Alexandra View. We will ensure this is passed to the staff team.

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Review from John M (Resident / Service User) published on 10 November 2023 Submitted via Postal Card
Overall Experience

Very clean, courteous staff, educated staff and very helpful. Put lots of weight on.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments, we will ensure this is passed on to the staff team.

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Review from W B (Respite Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

I would like to thank the management and staff for the great care and help and the effort they made for me to be able to go back to my own house. Thanks very much.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your feedback, we are so pleased you have returned to your own home and the time spent in Alexandra View has assisted you in being able to do so. We will ensure your comments are passed to the team.

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Review from John D (Resident / Service User) published on 23 August 2023 Submitted via Postal Card
Overall Experience

I like living here as staff are nice.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are pleased you are enjoying living in Alexandra View and thank you for your kind comments about the staff team. We will ensure this is passed on to them.

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Review from Clive D (Resident / Service User) published on 23 August 2023 Submitted via Postal Card
Overall Experience

100% think this place it is joy, good for me.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your comments we are so pleased you are enjoying living in Alexandra View and will pass on your comments to the staff team.

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Review from James B (Respite Resident) published on 17 August 2023 Submitted via Postal Card
Overall Experience
My stay has been first-class.
Carers are very good, helpful and polite. Nothing is a trouble to them.

Food is first rate, and took my condition into consideration was first class. Accommodation is first class, clean and comfortable.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments; we are pleased you have enjoyed your stay in Alexandra View.

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Review from E N (Resident / Service User) published on 8 June 2023 Submitted via Postal Card
Overall Experience

The staff are always pleasant and helpful and friendly. Cheerful even in hard times. Nothing has been trouble when asking for help and all the staff in all different roles. A big thank you from me.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind response we are so pleased you find the staff helpful and friendly, and ensure this is passed to the staff team.

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Review from W G (Resident / Service User) published on 2 June 2023 Submitted via Postal Card
Overall Experience

Very good service. Helpful staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete the feedback form we will ensure your feedback is passed to the staff team.

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Review from M M (Resident / Service User) published on 1 June 2023 Submitted via Postal Card
Overall Experience

It is good, extreme thanks. Excellent staff who are lovely to me.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am pleased to know you are being well looked after thank you for taking the time to complete the feedback form. I will ensure your thanks are passed on to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Alexandra View Care Centre.

Accreditations

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Meet the Team (1)

Margaret Roe
Margaret RoeJob Title:Registered ManagerJoined: 2025

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